The staff is friendly and helpful. The room was rough. The bathroom door was hard to shut, old light switches with gunk around them, mini fridge didn’t work great, and a big board came out from under the bed cutting into your walking path. My mother in law ran into it a couple of times. The pool wasn’t heated, as it claimed to be. The hot tub was really hot and the jets didn’t work very often. The seat for elderly/disabled to get into the hot tub was sitting there but not mounted into the ground. One of the big elevators wouldn’t go to the main floor even though the button would light up. Overall, friendly staff, building needs work.