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Reviews of Courtyard by Marriott San Diego Carlsbad

3 out of 5
Courtyard by Marriott San Diego Carlsbad
5835 Owens Avenue, Carlsbad, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 544 out of 1002 reviews" "
Rating 8 - Good. 277 out of 1002 reviews" "
Rating 6 - Okay. 98 out of 1002 reviews" "
Rating 4 - Poor. 45 out of 1002 reviews" "
Rating 2 - Terrible. 38 out of 1002 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kimberly

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Legoland was super close.
Stayed 3 nights in Apr 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service!
Stayed 1 night in Apr 2024

10/10 Excellent

Seema

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the friendly staff and how easy it was to park.
Stayed 3 nights in Apr 2024

10/10 Excellent

Tanya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! Perfect for a getaway
Stayed 2 nights in Apr 2024

8/10 Good

jennifer

Liked: Cleanliness, staff & service
Check in and out very easy
Stayed 2 nights in Mar 2024

2/10 Terrible

Monica

Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

GUSTAVO LEONARDO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently stayed at your hotel for two nights and I must say it was an exceptional experience. From the moment I arrived, the staff were incredibly welcoming and attentive, making me feel right at home. The room was immaculately clean and beautifully furnished, providing the perfect environment for relaxation. The amenities were top-notch, and I especially enjoyed the delicious breakfast spread each morning. The location was also convenient, allowing me to explore the area easily. Overall, I had a fantastic stay and would highly recommend your hotel to anyone looking for a memorable and comfortable experience.
Stayed 2 nights in Mar 2024

8/10 Good

Orpha De La

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Place
Stayed 2 nights in Mar 2024

8/10 Good

Jessica

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The electricity went out on my last day there and was just a bit frustrating as I had to prepare for a big meeting that same day. They should have back up generators of some sort. This was a bummer!
Stayed 2 nights in Mar 2024

10/10 Excellent

cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent quality hotel. Safe , friendly staff
Stayed 2 nights in Mar 2024

10/10 Excellent

Baldemar

Travelled with family, Travelled with pets
Liked: Amenities, property conditions & facilities
nice
Stayed 1 night in Mar 2024

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Diana

Stayed 2 nights in Mar 2024

2/10 Terrible

Laura

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is rude!
Stayed 1 night in Mar 2024

2/10 Terrible

Gary, woodlake

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I wouldn't stay here again the beds are super hard and the pillows are flat as a pancake
Stayed 1 night in Mar 2024

10/10 Excellent

Victor

Stayed 1 night in Mar 2024

10/10 Excellent

Thelma

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very nice and well kept property. The staff was also very friendly.
Stayed 6 nights in Mar 2024

8/10 Good

Ines

Stayed 1 night in Mar 2024

10/10 Excellent

Edmundo

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Stayed 6 nights in Feb 2024

4/10 Poor

Melody

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Upon entry, employee is nice, patient and helpful. Area is clean and well maintained. We stayed at the first floor and what i did notice is that walls are VERY thin. Like hearing someone yawn thin. Kind off uncomfortable because we had family matter discussion then you find that out. Also, very noisy around 8pm not recommending for anyone who checked in to have a good early sleep and rest and travelling with infant. I don't think i will come back to this location it's also far from any eatery if you have something else in mind aside from their bistro. Although, we did tried the 14$ pepperoni pizza and the 13$ dollar meatballs. It was decent. Overall, this is good place if you just doing a quick pit stop.

10/10 Excellent

Michele

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our 4 nights here! Staff was SO friendly and helpful, super clean and comfortable rooms, beautiful courtyard and pool area (especially at night all lit up). Very safe and beautiful hotel!
Stayed 3 nights in Feb 2024

6/10 Okay

Paul

Business traveller
Liked: Cleanliness, property conditions & facilities
You should warn people that the $169 including tax and fees turns out to be $189 plus tax plus fees plus $15 to park. Also, technically they do offer in house food service. In reality, it doesn't really exist.
Stayed 2 nights in Feb 2024

4/10 Poor

Mihir

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
Not a good value for money. They do not provide daily room service which was a surprise to us. I don't know what is the point of staying at Marriott and paying this much of $$ when they don't provide you the daily room service. Also, their pool was not functional and under renovation. I would have picked another option if I had known this level of detail at the time of reservation. They do not have any complimentary breakfast anymore. For every single thing you have to pay for it. Not happy with this.
Stayed 3 nights in Jan 2024

8/10 Good

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean, quiet, and the staff was very nice. I will stay here again.
Stayed 1 night in Jan 2024

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient Stay
Front desk was friendly, helpful and knowledgeable. Hotel is cleaned and maintained. Easy check in and out. They have a bistro where you can order food. Parking is ample and easy access to the freeway.
Stayed 1 night in Jan 2024

2/10 Terrible

Siavash

Stayed 1 night in Jan 2024

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff
The staff is SO friendly, especially the people working the cafe. My only complaint is that the Bistro was not open any night I was there.
Stayed 4 nights in Jan 2024

10/10 Excellent

All Things Earthly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although the property was excellent and I have no complaints. I felt the charge of $30 per night was a ridiculously high charge for parking.
Stayed 5 nights in Dec 2023

10/10 Excellent

Dana

Stayed 1 night in Jan 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
No frills stay - OK
Nice place. No frills. Ok for the price
Stayed 4 nights in Dec 2023

8/10 Good

Margaret

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Overall good
The GM was nice and professional. Some of the desk agents were less than professional. The doors have to be sort of slammed in order to fully lock them, so everyone is slamming doors at all hours of the night. The room was great. We had an issue with our mini fridge but they fixed it.
Stayed 9 nights in Dec 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Loud rooms
Walls are very thin, can literally hear people talk through the walls while sleeping in your roomz
Stayed 1 night in Dec 2023

10/10 Excellent

Jevon

Liked: Cleanliness, staff & service, property conditions & facilities
Great place. Clean. Nice.
Stayed 1 night in Dec 2023

10/10 Excellent

Kelly, Stockton

Stayed 7 nights in Dec 2023

10/10 Excellent

Joanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Dan R. on 6 Jan 2024
Thank you, Joanne. We appreciate you!

4/10 Poor

Maria

Travelled with family, Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Cleanliness
We stayed for 3 nights, 1st night we arrive later than check in time. The front desk receptionist gave us a room right in front of the exit back door which at 1st I didn’t mind until people started going in and out the door late at night and super early in the morning slamming the door noon stop. It kept waking us up all night long for the 3 nights we stayed there. We didn’t get a proper rest the entire time we stayed there. I feel for the price you pay you would think they would place you in a room where you can rest after a long day of exploring. I also was told I was going to get parking waved and they didn’t. Once I got the receipt I saw they charge me for parking for the 3 nights. The property was clean over all. Staff were nice.
Stayed 3 nights in Dec 2023
Response from Dan R. on 6 Jan 2024
Thank you for sharing your experience with us, Maria. I am thrilled to hear you were pleased with our staff service and our clean property. I know the importance of having a nice peaceful time and sorry for all the inconvenience caused by the door slamming from other guests. Please give us a call when you have a moment so we can further assist you for the parking fee situation. Safe travels.

6/10 Okay

Zackary

Travelled with family, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The staff and the bistro were awesome. Shout out to Sydney. The room and lay out left something to be desired. The poeple coming in and out were loud and with a dog is unbearable. The doors SLAM shut everytime. So bringing a dog here isnt a good idea. The motion sensor in the bathroom is way to sensitive. Any little movement in the sleeping area will turn on the lights in the room. First night only got about an hour and a half of sleep with the doors slamming shut, the people being loud in thw hallway, and the motion sensor lights in the room turning on every 15 minutes. 2nd night I was to tired to care or notice anything. I wouldnt stay here till the door or sensor lights get addressed.
Stayed 2 nights in Dec 2023
Response from Dan R. on 6 Jan 2024
Thank you for your review, Zachary! Rest assured, I shared your feedback with our appropriate leadership team. We look forward to welcoming you again!

10/10 Excellent

Donald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Dan R. on 31 Dec 2023
Thank you for your feedback, Donald. We appreciate you!Happy New Year!

4/10 Poor

Steve

Disliked: Cleanliness, amenities
For Marriott this hotel was at best 2 stars. Huge disappointment. The rooms are noisy, the rooms are poorly kept, the bath room towel's, soaps, shampoo are cheap like something you would see at a Motel 6, the linens are cheap again much like what you would see in a Motel 6. Marriott should be ashamed of themselves.
Stayed 3 nights in Dec 2023
Response from Dan R. on 31 Dec 2023
Hi Steve- thank you for sharing your experience with us. I am so sorry to see we fell short in meeting your expectations. Rest assured I shared your comments with my team to ensure these are isolated issues moving forward. Please feel free to contact me directly next time so I can personally assist you with your reservation. Happy New Year!

10/10 Excellent

Joyce

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Dan R. on 31 Dec 2023
Thank you for your feedback! Happy New Year!

8/10 Good

Sherry

Liked: Cleanliness, staff & service, property conditions & facilities
I like the competitive price, the staff was great, the hotel was clean but not fancy. Would have liked to have seen more eating options inside the hotel and having a room two doors down from the stairwell turned out to be a bit noisy at times but not too bad.
Stayed 3 nights in Dec 2023
Response from Dan R. on 31 Dec 2023
Thank you for your review, Sherry. I am delighted to see you enjoyed your stay with us. We look forward to the opportunity to welcoming you again.Happy New Year!

10/10 Excellent

Stephen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Dan R. on 30 Dec 2023
Thank you, Stephen! We appreciate your feedback!Happy New Year!

10/10 Excellent

Tamrie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Dan R. on 30 Dec 2023
Thank you for your feedback! Hope to see you soon. Happy New Year!

8/10 Good

Abel

Stayed 1 night in Dec 2023
Response from Dan R. on 30 Dec 2023
Thank you Abel! Happy New Year!

4/10 Poor

john

too much noise to sleep.
Stayed 2 nights in Dec 2023
Response from Dan R. on 30 Dec 2023
Hi John- So sorry to hear about the noise disturbance. In future, please inform the front desk of the noise so we can address it accordingly. Thank you once again for staying with us and I hope we get the opportunity to welcome you again soon. Happy New Year!

8/10 Good

Ivan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Generally very good experience. Clean, quiet, and comparable in cost to other hotels. Ample parking was a bonus.
Stayed 2 nights in Nov 2023
Response from Dan R. on 30 Dec 2023
Thank you for your feedback, Ivan! We appreciate you!

4/10 Poor

Justin

Travelled with family and small children
Disliked: Staff & service
This hotel booking was arranged as a daddy-daughter weekend getaway gift. My transportation was arranged to and from the airport, but the staff at this hotel provided bad information about transportation to and from Legoland. I was told the guests of this hotel use Lyft. However, Lyft doesn't offer carseats or booster seats. I was later told that some of the Lyft drivers will take the kids anyway; it's about a mile and a half, I think, to the theme park. If you are going to Carlsbad for Legoland, I recommend another hotel closer or within the park, and I recommend you rent a car to get around unless you have older kids who don't require safety seats. I also don't like the attitude the staff or the management took about this bad information because my daughter is five and was expecting to get to the park as soon as we woke up on Saturday morning, but that didn't happen, and their attitude was, "Oh well, it's not our problem," when we relied on the information they provided at the time the room was booked. I don't recommend this hotel because of their lack of consideration and failure to recognize any accountability for bad information about transportation. They said the suggested Lyft when they knew their statement that "guests use Lyft" implies that this service is available.
Stayed 2 nights in Nov 2023
Response from Dan R. on 30 Dec 2023
Thank you for choosing to stay with us, Justin. Happy New Year and Safe Travels!