2 outdoor pools, pool loungers

Reviews of Best Western Plus Island Palms Hotel & Marina

3 out of 5
Best Western Plus Island Palms Hotel & Marina
2051 Shelter Island Dr, San Diego, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 942 out of 1565 reviews" "
Rating 8 - Good. 382 out of 1565 reviews" "
Rating 6 - Okay. 129 out of 1565 reviews" "
Rating 4 - Poor. 69 out of 1565 reviews" "
Rating 2 - Terrible. 43 out of 1565 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Sarah

V
Stayed 6 nights in Dec 2023
Response from General Manager on 28 Mar 2024
Dear Sarah, Thank you for sharing the nice rating about your experience at Best Western Plus Island Palms Hotel & Marina. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.Barbara ThompsonGeneral Manager

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay at this Best Western. It's an aging property that shows its age in places, but it's in a great location, the staff was awesome, the price was fair, and the pools were fun. The restaurant is nice and has great ambience right on the harbor. The room was small, but had a great patio with table & chairs that overlooked North Island, so that's where we spent all our time.
Stayed 3 nights in Mar 2024
Response from Danny on 26 Mar 2024
Thank you for the wonderful review. We are so glad you enjoyed your stay.

8/10 Good

Catriona

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and the pool is great. It would be nicer if the suites with the kitchen had a oven and not just a stove top
Stayed 5 nights in Mar 2024
Response from General Manager on 25 Mar 2024
Dear Catriona, Thank you for visiting Best Western Plus Island Palms Hotel & Marina. We appreciate your nice rating and are happy you had a nice time at our beautiful pool. That said, we regret you were disappointed by not having an oven in the room. Please know we welcome you to reach out to our front desk at any time for items you need to make your stay more comfortable; we are always here to help. It was a pleasure having you, and we look forward to your next trip to the area. Barbara Thompson General Manager

10/10 Excellent

AuJenee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from General Manager on 25 Mar 2024
Dear AuJenee, It was a pleasure welcoming you to Best Western Plus Island Palms Hotel & Marina. Your rating is the best performance measure we have, and we appreciate you letting us know we are succeeding. Thank you for your visit, and we look forward to your next visit. Barbara Thompson General Manager

10/10 Excellent

Jeff

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel. Great area. Great views.
Stayed 3 nights in Mar 2024
Response from General Manager on 24 Mar 2024
Dear Jeff, Thank you for choosing to stay at Best Western Plus Island Palms Hotel & Marina and for the review. We are pleased to know that we exceeded your expectations and that you were especially delighted with our well-maintained property and fantastic views. We are grateful for your comments and look forward to welcoming you again.Barbara Thompson,General Manager

8/10 Good

Vanessa

Liked: Cleanliness, property conditions & facilities
Room was really nice! Wish it had complimentary breakfast
Stayed 2 nights in Mar 2024
Response from General Manager on 24 Mar 2024
Dear Vanessa, Thank you for taking the time to review your recent stay at Best Western Plus Island Palms Hotel & Marina. We are pleased to know you were delighted with our comfortable accommodations. However, we regret not meeting all of your expectations and have taken note of your additional feedback as we are continually striving for ways to improve. It was a pleasure hosting you, and we look forward to welcoming you again whenever you are in the area.Barbara Thompson,General Manager

10/10 Excellent

Nik

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay in this place. We had a suite with great views from both sides. It was amazing. I rated cleanliness as good, because it was smelling in the room like some animals lives there before or just an old carpet smell. But other that that, everything was great.
Stayed 3 nights in Mar 2024
Response from General Manager on 22 Mar 2024
Dear Nik, Thank you for choosing Best Western Plus Island Palms Hotel & Marina and for this outstanding review! We are pleased to know how much you enjoyed your stay. Our breathtaking views are truly spectacular, and we love that this helped to make your stay extra memorable. However, we apologize for any oversights in your room's preparation, and we are pleased to know the remainder of your visit was flawless. We value your business and look forward to seeing you again soon. Barbara ThompsonGeneral Manager

10/10 Excellent

gina, Buena Park

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Their customer service surpassed all our expectations. Once we arrived they kindly upgraded our room unexpectedly. Our room was facing the waterfront. Such a beautiful view. Especially at night. Was a perfect Anniversary getaway..!
Stayed 1 night in Mar 2024
Response from Danny on 20 Mar 2024
We are so pleased you enjoyed your stay. We look forward to your return someday.

10/10 Excellent

Lynn Grace

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful walking paths Pickleball courts - with a view of the marina 2 nice pools they have bikes beautiful trees and shrubs for shade and privacy Friendly staff - gave us ideas of things to do - places to eat
Stayed 6 nights in Mar 2024
Response from Danny on 19 Mar 2024
Thank you very much for staying with us, we hope you return someday.

10/10 Excellent

Maria

Liked: Property conditions & facilities
Great views to the marina from some of the rooms. Front desk /house keeping have been very nice in all of our stays.
Stayed 2 nights in Mar 2024
Response from General Manager on 19 Mar 2024
Dear Maria, Thank you for sharing about your recent stay at Best Western Plus Island Palms Hotel & Marina. We are thrilled to hear that you enjoyed the great views of the marina from some of our rooms. Providing excellent service is our top priority, and we're delighted that our front desk and housekeeping teams have consistently been very nice during all of your stays. Your satisfaction is our utmost goal, and we look forward to welcoming you back for another wonderful experience in the future!Barbara Thompson,General Manager

10/10 Excellent

Shelbie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from General Manager on 16 Mar 2024
Dear Shelbie, It was a pleasure having you as our guest at Best Western Plus Island Palms Hotel & Marina. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.Barbara ThompsonGeneral Manager

10/10 Excellent

Enrique

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and great location right on the bay. Very friendly staff!
Stayed 1 night in Jan 2024
Response from General Manager on 13 Mar 2024
Dear Enrique, Thank you for being our guest at Best Western Plus Island Palms Hotel & Marina. It is a pleasure to know we exceeded all of your expectations, and we are glad you liked our outstanding rooms and staff. Also, with our waterfront location close to Ocean Beach, SeaWorld, and the San Diego Zoo, we love providing our guests with a great place to enjoy all that our city has to offer. Thank you again for all of your great feedback. We look forward to your next stay! Barbara ThompsonGeneral Manager

10/10 Excellent

CHAZ

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location friendly staff. Easy parking .
Stayed 2 nights in Mar 2024
Response from General Manager on 11 Mar 2024
Dear Chaz, Thank you for the excellent review of your stay at Best Western Plus Island Palms Hotel & Marina. We are thrilled to read that you thoroughly enjoyed our waterfront location close to Ocean Beach in addition to our devoted associates. We appreciate you mentioning the parking. We look forward to welcoming you back to the area.Barbara Thompson,General Manager

10/10 Excellent

Ronald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoy our stay...
Stayed 7 nights in Feb 2024
Response from General Manager on 12 Mar 2024
Dear Ronald, We are delighted you enjoyed your stay at Best Western Plus Island Palms Hotel & Marina. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will come back whenever your travels bring you to the area.Barbara Thompson,General Manager

8/10 Good

Dan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient, easy to access marina, good accommodation
Stayed 2 nights in Mar 2024
Response from General Manager on 7 Mar 2024
Dear Dan, Thank you for choosing Best Western Plus Island Palms Hotel & Marina and for your kind rating. We are delighted to read that you loved our waterfront location close to Ocean Beach along with the relaxing accommodations. It was a pleasure serving you, and we look forward to your next visit to the area.Barbara Thompson,General Manager

10/10 Excellent

Jeanette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clan rooms, quiet
Stayed 2 nights in Feb 2024
Response from General Manager on 26 Feb 2024
Dear Jeanette, Thank you for taking the time to post your wonderful feedback regarding your time at Best Western Plus Island Palms Hotel & Marina. We regularly receive praise for our quiet and spotless rooms, and we are glad you enjoyed the relaxing atmosphere. It was such a joy to be included in your travel plans, and we hope you will be back to see us again soon.Barbara Thompson,General Manager

10/10 Excellent

Danielle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Clean friendly and great area. Very pretty views.
Stayed 3 nights in Feb 2024
Response from General Manager on 24 Feb 2024
Dear Danielle, Thank you for being our guest at Best Western Plus Island Palms Hotel & Marina and for the review. We are pleased to know you had a great time here and appreciate you mentioning our clean property, devoted associates, and fantastic views. It was a pleasure having you here, and we look forward to welcoming you again.Barbara Thompson,General Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from General Manager on 22 Feb 2024
Dear David, Thank you for choosing Best Western Plus Island Palms Hotel & Marina. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Barbara Thompson,General Manager

10/10 Excellent

Kimmy

Liked: Cleanliness, staff & service, property conditions & facilities
The view from front and rear were great! Close to various attractions!
Stayed 1 night in Feb 2024
Response from General Manager on 21 Feb 2024
Dear Kimmy, Thank you for selecting Best Western Plus Island Palms Hotel & Marina and for your perfect rating. We are pleased to read that you loved our waterfront location was convenient for all that our city has to offer as well as our breathtaking views are truly spectacular, and we love that this helped to make your stay extra memorable. We appreciate your business and look forward to seeing you again. Have a great day.Barbara Thompson,General Manager

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 2 nights in Feb 2024
Response from General Manager on 19 Feb 2024
Dear Jesus, Thank you for the wonderful review. We are thrilled we met your expectations for a fantastic stay at Best Western Plus Island Palms Hotel & Marina. We hope to have the pleasure of doing so again on your next visit to the area.Barbara Thompson,General Manager

10/10 Excellent

DIANA ELENA, Orange

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spacious and clean. staff were all nice and courteous.
Stayed 2 nights in Feb 2024
Response from General Manager on 19 Feb 2024
Dear Ms. Elena, Thank you for choosing to stay at Best Western Plus Island Palms Hotel & Marina and for the feedback. We are pleased to know you were delighted with our devoted associates and comfortable accommodations. It was a pleasure having you here, and we look forward to welcoming you again.Barbara Thompson,General Manager

6/10 Okay

Denis

Stayed 3 nights in Feb 2024
Response from Danny on 21 Mar 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

8/10 Good

Curtis

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in a unique and beautiful area. We had a suite which was very roomy for our family of 5.
Stayed 3 nights in Feb 2024
Response from General Manager on 16 Feb 2024
Dear Curtis, Thank you for choosing to stay at Best Western Plus Island Palms Hotel & Marina and for the review. We are pleased to know you had a great time here and appreciate you mentioning our ideal location and spacious accommodations. We are grateful for your comments and look forward to welcoming you again.Barbara Thompson,General Manager

6/10 Okay

Mohammad, Bloomfield Hills

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Nice location to have a walk. Room smells, a bit noisy. Friendly Staff. Good A la cart breakfast.
Stayed 2 nights in Feb 2024
Response from Barbara Thompson General Manager on 14 Feb 2024
Dear Mohammad, Thank you for reviewing your stay. We are glad you chose us for your visit, and we appreciate you mentioning how much you enjoyed our location, staff, as well as breakfast. However, we hope you will accept our apologies for the concerns you faced in your room. While we know this cannot change your recent experience with us, please know for future visits, our front desk is available at any hour to help make you as comfortable as possible. We are grateful for all of your feedback and hope you will return for the flawless stay you deserve.Barbara ThompsonGeneral Manager

8/10 Good

Laura

Liked: Amenities
Lovely site overlooking San Diego Bay. Good restaurant and bar with pool area and marina views. Rather disappointed that car parking was additional,$25 per day. Hot water took AGES 20 mins to come through.
Stayed 2 nights in Feb 2024
Response from General Manager on 13 Feb 2024
Dear Laura, Thank you for being our guest at Best Western Plus Island Palms Hotel & Marina and for the feedback. We are delighted to know you were pleased with our fantastic views and thoughtful amenities. However, we regret any inconvenience you faced due to the concerns mentioned. It was a pleasure hosting you, and we look forward to welcoming you again.Barbara Thompson,General Manager

10/10 Excellent

Arianne

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about our stay was perfect! The staff, the rooms, the amenities, the closeness to entertainment.. It was exactly what we needed for a little get away!
Stayed 3 nights in Feb 2024
Response from General Manager on 13 Feb 2024
Dear Arianne, Thank you for reviewing your recent stay at Best Western Plus Island Palms Hotel & Marina. We are pleased to know we exceeded your expectations and appreciate you mentioning our devoted associates, ideal location, and comfortable accommodations. It was a pleasure having you here, and we look forward to welcoming you again.Barbara Thompson,General Manager

8/10 Good

Erin, Woodbridge

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Completely satisfied except water pressure in the shower was low and outdated and noisy ac/heating unit.
Stayed 2 nights in Feb 2024
Response from General Manager on 12 Feb 2024
Dear Erin, Thank you for evaluating your recent stay at Best Western Plus Island Palms Hotel & Marina. We are pleased to know you had a great time here. However, we regret not meeting all of your expectations and have taken note of your comments as we are continually striving for ways to improve. It was a pleasure having you here, and we look forward to welcoming you again.Barbara Thompson,General Manager

8/10 Good

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was awesome, our room was nice, clean just a little dated but still nice. Felt safe and would most definitely stay here again. Alex at the front desk was extremely friendly and kind. Traveled with family and we all really enjoyed our stay
Stayed 3 nights in Feb 2024
Response from General Manager on 12 Feb 2024
Dear Angela, Thank you for being our guest at Best Western Plus Island Palms Hotel & Marina and for the review. We are pleased to know you were delighted with our ideal location, devoted associates and comfortable accommodations. However, we regret not meeting all of your expectations and have taken note of your comments as we are continually striving for ways to improve. It was a pleasure having you here, and we look forward to welcoming you again.Barbara Thompson,General Manager

10/10 Excellent

Mohamed

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will stay there every time
Stayed 5 nights in Feb 2024
Response from Barbara Thompson General Manager on 10 Feb 2024
Dear Mohamed, We are pleased you had an energizing and fulfilling stay at Best Western Plus Island Palms Hotel & Marina and that our attention to detail helped elevate your visit. It is lovely to know that we will be your home every time you visit the city. Thank you for the generous review.Barbara ThompsonGeneral Manager

10/10 Excellent

Smiljka

Travelled with partner
Liked: Cleanliness, staff & service
We had a room with 2 queen beds, so a bit tight. Bathroom was almost bigger than the room. The carpet is very old, needs to be replaced asap. Linen is old, new one would be good to have.
Stayed 1 night in Feb 2024
Response from General Manager on 17 Feb 2024
Dear Smiljka, Thank you for sharing your recent stay at Best Western Plus Island Palms Hotel & Marina. While we appreciate your nice ratings, we are sorry for the issues you encountered while here. We have taken note of your comments as we are continually striving for ways to improve. We are grateful for your patience and look forward to welcoming you again.Barbara Thompson,General Manager

8/10 Good

Joe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Proximity to both the airport and the San Diego Bay were positive features.
Stayed 2 nights in Jan 2024
Response from Leidy Lopez, Director of Guest Services on 6 Feb 2024
Thank you so much for being our guest and staying with us. We hope you come back and stay with us again.

10/10 Excellent

Eileen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Barbara Thompson General Manager on 9 Feb 2024
Dear Eileen, Thank you for being our guest at Best Western Plus Island Palms Hotel & Marina and for the generous rating. It is a pleasure to know we exceeded all of your expectations! From our incredible views and resort amenities to our devoted team, we take pride in giving each guest a memorable experience. It was a pleasure serving you, and we look forward to welcoming you back soon.Barbara ThompsonGeneral Manager

8/10 Good

Songhwa

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from General Manager on 6 Feb 2024
Dear Songhwa, We are happy you chose Best Western Plus Island Palms Hotel & Marina for your recent visit to the city. It was a pleasure having you as our guest, and we hope you will revisit the next time your travel brings you to our area.Barbara Thompson,General Manager

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Management, Frontier Motel on 4 Feb 2024
Dear William, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Best Western Plus Island Palms Hotel & Marina. Management,Frontier Motel

8/10 Good

jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shouldn’t have to pay for parking when you pay for a room.
Stayed 3 nights in Jan 2024
Response from Barbara Thompson General Manager on 3 Feb 2024
Dear Jeffrey, Thank you for sharing your experience at Best Western Plus Island Palms Hotel & Marina. We are glad you had an enjoyable stay with us. However, we regret that you were disappointed with our parking cost. Our fees are competitively priced and posted on our website so guests can have this information before booking with us. Thank you again for your feedback. We appreciate your business, and we hope to see you the next time you visit the area.Barbara ThompsonGeneral Manager

10/10 Excellent

Dante, Calgary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, beautiful marina to walk through, very picturesque. Clean and cozy.
Stayed 3 nights in Jan 2024
Response from Barbara Thompson General Manager on 3 Feb 2024
Dear Dante, Thank you for choosing Best Western Plus Island Palms Hotel & Marina and for sharing your feedback with us. With our waterfront location close to Ocean Beach, SeaWorld, and the San Diego Zoo, we love providing our guests with a great place to enjoy all that our city has to offer. We are pleased to know that we met your expectations, and we look forward to welcoming you back soon.Barbara ThompsonGeneral Manager

8/10 Good

Justin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with a park for kids nearby. Close to grocery store and other shopping needs. Staying in the suite with a kitchenette and would recommend that you bring or borrow a shape knife for cutting. Pool and hot tub was great with a nice view of the marina.
Stayed 5 nights in Jan 2024
Response from Barbara Thompson General Manager on 3 Feb 2024
Dear Justin, Thank you for being our guest at Best Western Plus Island Palms Hotel & Marina and for sharing your feedback with us. It is a pleasure to know we exceeded all of your expectations! From our incredible views and resort amenities to our prime location, we take pride in giving each guest a memorable experience. It was a pleasure serving you, and we look forward to welcoming you back soon.Barbara ThompsonGeneral Manager

10/10 Excellent

Becky

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property and has a good restaurant attached.
Stayed 1 night in Jan 2024
Response from General Manager on 2 Feb 2024
Dear Becky, Thank you for being our guest at Best Western Plus Island Palms Hotel & Marina and for the review. We are delighted to know we exceeded your expectations and appreciate you mentioning our well-kept property and on-site restaurant. It was a pleasure having you here, and we look forward to welcoming you again.Barbara Thompson,General Manager

8/10 Good

Dale, Everett

Travelled with family
Liked: Cleanliness, property conditions & facilities
Nice surprise to have a microwave, fridge and stovetop! Easy access to bus , but super loud toilets! Spacious unit with lanai.
Stayed 3 nights in Jan 2024
Response from General Manager on 1 Feb 2024
Dear Dale, Thank you for reviewing your recent stay at Best Western Plus Island Palms Hotel & Marina. We are pleased to know you were delighted with our in-room amenities. However, we regret any inconvenience you faced while here. It was a pleasure hosting you, and we look forward to welcoming you again.Barbara Thompson,General Manager

10/10 Excellent

Haley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful view and peaceful
Stayed 3 nights in Jan 2024
Response from General Manager on 31 Jan 2024
Dear Haley, Thank you for being our guest at Best Western Plus Island Palms Hotel & Marina and for the feedback. We are delighted to know you had a great time here and appreciate you mentioning our comfortable atmosphere and fantastic views. We are grateful for your comments and look forward to welcoming you again.Barbara Thompson,General Manager

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities
Great location.
Stayed 2 nights in Jan 2024
Response from General Manager on 31 Jan 2024
Dear Christian, Thank you for evaluating your recent stay at Best Western Plus Island Palms Hotel & Marina. We are pleased to know we exceeded your expectations and appreciate you mentioning our ideal location. It was a pleasure having you here, and we look forward to welcoming you again.Barbara Thompson,General Manager

10/10 Excellent

Jared

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from General Manager on 30 Jan 2024
Dear Jared, Thank you for the wonderful review. We are thrilled we met your expectations for a fantastic stay at Best Western Plus Island Palms Hotel & Marina. We hope to have the pleasure of doing so again on your next visit to the area.Barbara Thompson,General Manager

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Jan 2024
Response from Barbara Thompson General Manager on 29 Jan 2024
Dear Maria, Thank you for the wonderful review. We are thrilled we met your expectations for a fantastic stay at Best Western Plus Island Palms Hotel & Marina. We hope to have the pleasure of doing so again on your next visit to the area.Barbara ThompsonGeneral Manager

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel and restaurant/bar staff were all friendly and very helpful. Views were spectacular and would definitely stay again. Pool was great for relaxing and looking out over the marina.
Stayed 2 nights in Jan 2024
Response from Barbara Thompson General Manager on 29 Jan 2024
Dear Julie, On behalf of our entire team, thank you for taking the time to post such wonderful feedback about Best Western Plus Island Palms Hotel & Marina! We are delighted that you thoroughly enjoyed your stay, most notably our devoted staff, relaxing pool, and spectacular views. It was such a pleasure hosting your visit, and we hope to have the honor of doing so again soon.Barbara ThompsonGeneral Manager

10/10 Excellent

AnaMaria

Travelled with family
Liked: Cleanliness, staff & service
Great service. Good restaurant on site
Stayed 1 night in Jan 2024
Response from General Manager on 28 Jan 2024
Dear AnaMaria, Your kind comments and excellent rating are greatly appreciated by all of us here at Best Western Plus Island Palms Hotel & Marina. It was delightful to know that the thoughtful service provided by our dedicated associates exceeded your expectations. Thank you for the exceptional review, and we hope to have you as our guest again soon. Barbara ThompsonGeneral Manager

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities
Fabulous location and excellent convenience
Response from General Manager on 1 Feb 2024
Dear Dave, Thank you for taking the time to review your recent stay at Best Western Plus Island Palms Hotel & Marina. We are delighted to know your overall visit was pleasant with us and appreciate your comments regarding our ideal location. It was a pleasure hosting your visit, and we look forward to welcoming you again.Barbara Thompson,General Manager

6/10 Okay

Serafin Ruiz

Stayed 2 nights in Jan 2024
Response from Barbara Thompson General Manager on 27 Jan 2024
Dear M. Ruiz, We hope you loved many aspects of our hotel, and we appreciate you sharing your rating. We are disappointed that we may not have lived up to all of your expectations, and we are grateful for your feedback. Thank you for staying with us, and we hope you will give us another chance to provide you with the flawless hospitality you should always expect from us.Barbara ThompsonGeneral Manager

6/10 Okay

Heather

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Leidy Lopez, Director of Guest Services on 23 Jan 2024
Thank you for staying with us, we hope you come back and stay with us again!

8/10 Good

christine ann

Stayed 4 nights in Dec 2023
Response from Leidy Lopez, Director of Guest Services on 23 Jan 2024
Thank you for staying with us, we hope you come back and stay with us again!

10/10 Excellent

Penny

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property and room. Everything was really perfect! I would definitely stay here again.
Stayed 1 night in Jan 2024
Response from Barbara Thompson General Manager on 23 Jan 2024
Dear Penny, Thank you for being our guest at Best Western Plus Island Palms Hotel & Marina and for sharing your feedback with us. It is a pleasure to know we exceeded all of your expectations! From our beautiful property to our spotless, comfortable accommodations, we take pride in giving each guest a memorable experience. It was a pleasure serving you, and we look forward to welcoming you back soon.Barbara ThompsonGeneral Manager