Dear Guest,thank you so much for your kind words! We're thrilled to hear that you had such a wonderful experience in Florence and that our staff could contribute to making your time there memorable. It's always our goal to ensure our guests have the best possible experience, from assisting with reservations to providing recommendations for delicious dining options. We appreciate your feedback and hope to welcome you again in the future! Best regards

Dear Guest, thank you! We're glad you appreciate the location. Kind regards,

Dear Mr. Dominick, it has been a pleasure to have you as our Guest. Best regards

Dear Guest, We're delighted to hear that you enjoyed your stay with us! Thank you for your kind words about our staff and our location. We strive to provide a welcoming and comfortable experience for all our guests, and we're glad to hear that we succeeded with you. We hope to welcome you again in the future, best regards

Dear Guest,thank you for your wonderful review! We're thrilled to hear that you enjoyed our great location and found our staff to be friendly and helpful. Providing a quiet and comfortable room environment is important to us, and we're delighted that you appreciated it. We hope to welcome again for another pleasant stay in the future!Best regards

Dear Guest, we are delighted to hear that you appreciated our location. We are pleased to inform you that maintenance is an integral part of our ongoing commitment to ensure a comfortable and welcoming environment for our guests. During this period, we have take the opportunity to make improvements and updates to the facility to make it even more pleasant and inviting for all those who stay with us, and we thank you for your understanding.We have already completed the refurbishment of various floors around the elevator landings, removing the carpet and redoing the flooring with a marble effect and we are planning to replace all the carpeting in the various corridors soon.We want to clarify that these are not intrusive or noisy works, so we want to reassure you that we will minimize any inconvenience to protect your stay. When you return to Hotel Bernini, you will be welcomed into an even more splendid and meticulously cared for structure.Sincerely,

Dear Guest, we're delighted to hear that we were able to promptly address the issue with your bed. Ensuring our guests' comfort and satisfaction is priority to us, and we're glad we could demonstrate our commitment to providing top-quality service.We truly appreciate your kind words and hope to have the opportunity to welcome you again for another excellent stay in the future!Best regards,

Dear Guest, thank you for your kind words regarding your recent stay at our hotel. We're pleased to hear that you found our location convenient and appreciated the historical and artistic influences within our establishment. Our staff takes great pride in providing friendly and helpful service, and we're delighted that they made your experience memorable. We're also pleased to know that you enjoyed your quiet room and found our breakfast area interesting.We hope to have the pleasure of welcoming you again for another enjoyable stay in the future. Best regards,

Dear Mrs.Christine,I'm delighted to hear that you enjoyed your stay at our centrally located hotel. Our team takes great pride in providing welcoming and helpful service to our guests. I'm pleased to know that you found your room comfortable and appreciated the attention to detail from our housekeeping team. We hope to have the pleasure of welcoming you again on your next visit!Best regards

Dear Guest, I thank you so much for your fantastic review! I'm pleased to hear that you had a wonderful stay at our beautiful hotel in the heart of Florence. It's great to know that our team made you feel very welcome and comfortable throughout your visit. Providing excellent service is our top priority, and we're delighted that you experienced it.We're also glad to hear that you enjoyed dining at our restaurant and that you found the food and local wine to be top quality. Thank you for choosing to stay with us and for sharing your feedback and we hope to have the pleasure of welcoming you back for another fantastic stay in the future.Warm regards,

Dear Mrs. Keith, I 'm delighted to hear that you found our hotel to be very convenient for sightseeing during your visit to Florence, kind regards

Dear Mrs. Dorothea, I thank you so much for your wonderful review! I'm glad to hear that you had such a great experience with us at Hotel Bernini Palace. It's fantastic to know that you appreciated our historic location in the heart of Florence and found our staff I'm delighted that you enjoyed our clean and well-appointed rooms, complete with antique furniture and modern marble bathrooms. It's great to hear that even our basic room category offered a comfortable size for your stay. Upgrading to a room with a view towards the Duomo sounds like it added an extra touch of magic to your visit!I'm also pleased that you enjoyed our excellent breakfast, which is usually included in the room rate. Providing a delicious start to the day is important to us, and we're glad it added to the enjoyment of your stay.Thank you again for choosing to stay with us. We hope to have the pleasure of welcoming you back to Hotel Bernini Palace in the future.Warm regards,

Dear Mr. Mohamment,what wonderful comment! It's fantastic to know that you found your experience to be exceptional.Looking forward to welcoming you again at the Bernini Palace Hotel, kind regards

Dear Mrs. Cynthia, I'm thrilled to hear that you found our hotel's location wonderful, providing easy access to all the top sites. It's wonderful to know that our staff was great and helpful in every way, contributing to a positive experience during your stay. We're also pleased that you enjoyed our very nice rooms . We look forward to welcoming you back for another enjoyable visit in the future! Best regards

Dear Mr. Robert, I thank you for your kind words! I'm delighted to hear that the gentlemen at the front desk provided superb service during all shifts. We take pride in our team's dedication to ensuring a positive experience for our guests. Your feedback is greatly appreciated, and we hope to welcome you back for another wonderful stay in the future.Best regards,

Dear Mrs. Charlene,I thank you so much for your kind words! I'm delighted to learn that you had a truly enjoyable experience at our establishment and that our team's warm hospitality contributed to making your stay memorable. It's fantastic to hear that the overall experience stood out for you. We truly appreciate your support and look forward to welcoming you back in the future.Best regards,

Dear Mrs, Danila, I thank you very much for for choosing to stay with us and we are looking forward to welcoming you again in the future, kind regards

Dear Mr.Simon, it has been a pleasure to have you as our Guest and we are looking forward to welcoming you again at the Bernini Palace Hotel, best regards

Dear Mr. Felipe, I thank you for your kind words. It was a pleasure to have you here with us, and we're delighted to hear that you enjoyed every moment. We look forward to seeing you again soon for another memorable experience!Warmest regards

Dear Mr. George, I thank you very much for your kind comments and for choosing to stay with us, best regards

Dear Maria, it has been a pleasure to have you as our Guest and I thank you for your wonderful comment. Best regards

Dear Mrs. Rose, I thank you for having choosing the Bernini Palace Hotel and we are looking forward to welcoming you again in the future, kind regards

Dear Guest,I'm pleased to hear that our front desk staff provided excellent assistance in translating information and communicating with the airport lost luggage staff on your behalf. We thank you for your report because your feedback is valuable to us, and we will address this matter with our team to ensure a more seamless experience for our guests in the future. We appreciate your understanding and hope to welcome you again at the Bernini Palace Hotel.Best regards,

Dear Mrs. Laurie, I thank you so much for your review! I'm delighted to hear that you enjoyed the location of our property, conveniently situated within walking distance to Florence's major attractions. We hope to welcome you again in the future. Best regards

Dear Amini, I thank you for choosing to stay with us and for your report. We value the options of our Guests and consider your comments important in our continuous efforts to improve our services. We are pleased to inform you that the smell in the hallways is the essence that is diffused and generally appreciated by everyone. We would love the opportunity to welcoming you again. Sincerely,

Dear Michelle, I'm delight to hear that you enjoyed excellent service from our team, providing a high level of service is a top priority for us. Regarding the room, we are sorry that you didn't appreciated the antique furniture and we are pleased to inform you that the Palace is since the XV century.We're glad you found our location convenient and close to everything you needed. Thank you once again for choosing our hotel, and we hope to have the pleasure of welcoming you back in the future, best regards

Dear Francisco, I'm delighted to hear that you had such a pleasant experience at our hotel! Thank you for your kind words about the beauty and comfort of our facilities, as well as the exceptional service you received. Looking forward to welcoming you again, best regards

Dear Gustavo, I thank you very much for your kind comments and for choosing to stay with us, best regards

Dear Mrs. Wendy, I thank you for having choosing us and we are looking forward to welcoming you again in the future, best regards

Dear Silvy, 'm pleased to read that you had a delightful experience at Bernini Palace, and the front desk staff played a significant role in making your stay memorable. looking forward to welocming you again at the Bernini Palace, best regards

Dear Gloria Nasseri, I’m delighted to hear that you appreciated the festivity holiday decorations in the Hotel and that the location and breakfast met your expectations. We are sorry that we fell short of meeting your expections in the regard of the room, because our team inform you that the upgrade is subject to availability and even if the standard room typology was chosen, superior room typologies were offered with a supplement much lower than the official rates. Hower, when we offered the free upgraded, you chose not to change. For the wine issue, at the check in, we are sorry that you didn’ t mentioned that you received a welcome drink instead the complimentary Voucher valid for 1 flask of Chianti DOCG selection Hotel Bernini Palace Firenze for the the bottle of wine to be served at the bar or to take the flask home as a souvenir of your holiday in Tuscany, we would certainly have the pleasure to assist you immediately. Sincerely

Dear Toni, It's wonderful to hear that you had a positive experience at the beautiful hotel in Florence! Friendly team and a great location can certainly enhance the overall enjoyment of a stay. Looking forward to welcoming you again at the Bernini Palace Hotel for your next stay in Florence, kind regards

Dear Beth, It's heartwarming to hear about the special and memorable trip you had in Florence, and I'm pleased that the team at Bernini Palace were up to your expectations. Your appreciation for the beautiful room, fabulous location, and sumptuous furnishings reflects the attention to detail that contributes to a top hotel experience. It's particularly wonderful to read about the outstanding service provided by the team you mentioned—Stefania, Lorenzo, Matteo, and others. The personal touch and dedication of the team undoubtedly added to the overall enjoyment of your stay. Looking forward to welcoming you again at the Bernini Palace Hotel, best regards

Dear Simon,! I'm pleased to hear that the hotel is in an excellent location, close to key attractions like the Duomo, and that the team provided outstanding service.I'm glad that you appreciate the cleanliness, food, and overall experience at the hotel. Best regards

Dear Cindy, I'm delighted to hear that you had a wonderful experience with both the service and location! Looking forward to welcoming you again at the Bernini Palace Hotel, best regards

Dear Susan, I'm pleased to read that you appreciate our hotel's central location, well-maintained property, and comfortable beds. I thank you for all the report, which we have take into consideration to improve this aspect.We hope to have the opportunity to welcome you back in the future to ensuring an enjoyable stay.Warm regards,

Dear Fralyn, I thank you very much for for staying with us, best regards

Dear Rodney, I'm glad to hear that you had a wonderful experience at the Bernini Palace and I'm pleased that your last-minute change in accommodation turns out to be a great find. I'm glad that the hotel property met your expectations and that the team contributed to offer you a pleasant experience.Best regards

Thank you very much for your kind comments and for choosing to stay with us, we are looking forward to welcoming you again at the Bernini Palace hotel, best regards

Dear Jeremy, I thank you very much for your kind comments and for choosing to stay with us,best regards

Dear Elizabeth, I'm very glad to hear you enjoyed your stay with us. I do appreciate all the great comments about our hotel,breakfast,bar and location. Thank you also for your mention about the hotel staff. I have shared your kind words with them and Lorenzo. I hope we get to see you again in the near future. Thank you again. Best regards.

Dear Darryl, it has been a pleasure to have you as our Guest and we are looking forward to welcoming you again at the Bernini Palace hotel, best regards

Dear Charles, I thank you to have choosen our proprety for your stay in Florence an d we are looking forward to welcoming you again, best regards

Dear Wayne, I am pleased to know you had a wonderful stay and that the team and all the services were up to your expectations.We are looking forward to welcoming you again for your next stay in Florence, best regards

Dear Mari Lee, I thank you for your wonderful review! Best regards

Dear Hector, I thank you very much for your kind comments and for choosing to stay with us and we thank you for your report, best regards

Dear Aldo, Thank you very much for choosing to stay with us,best regards

Dear Jach, I thank you very much for your kind comments and for choosing to stay again with us,it is always a pleasure to have you as our value Guest. I'm delighted to know that you enjoyed our services and facilities and we are looking forward to your next visit in Florence, best regards

I am pleased to know you had a wonderful stay and that the team and all the services were up to your expectations.We are looking forward to welcoming you again for your next stay in Florence,best regards

Dear Jackie, I'm very happy to hear you enjoyed your stay with us. We do appreciate all the great comments about our hotel and location. Thank you also for your mention about the hotel staff. I have shared your kind words with them. I hope we get to see you again in the near future. Thank you again. Best regards.