- Liked: Cleanliness, property conditions & facilities
- Disliked: Staff & service
Despite marketing itself as a primarily gay hotel (their new phrase is "hetero-friendly"); the hotel now seems to have an open door policy to anybody. On the 2nd night of our stay, two extremely drunken lads checked in, who soon found out that most of the other guests were gay. This resulted in a barrage of homophobic abuse being directed at other guests, myself included, and the abuse continued the more these lads drank. Hotel staff did little to stop it, despite a torrent of complaints from guests. No manager was present (apparently) whenever we complained or tried to find out what was going to happen; and we eventually gave up trying to speak to a manager, or indeed anybody. Add a group of 5 middle aged drunk women to the mix on day 4, and you can imagine how fun our stay was. Not. Been staying here for quite a few years, but never again.