Exterior
Check availability

Reviews of WoodSpring Suites San Antonio Fort Sam

2.5 out of 5
WoodSpring Suites San Antonio Fort Sam
6922 I-35 North, San Antonio, TX

Reviews

4.6
Rating 10 - Excellent. 70 out of 607 reviews" "
Rating 8 - Good. 67 out of 607 reviews" "
Rating 6 - Okay. 75 out of 607 reviews" "
Rating 4 - Poor. 111 out of 607 reviews" "
Rating 2 - Terrible. 284 out of 607 reviews" "

4.8/10

Cleanliness

5.4/10

Staff & service

4.2/10

Amenities

4.8/10

Property conditions & facilities

4.4/10

Eco-friendliness

Reviews

2/10 Terrible

Daniel

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrendous - extended stay for vagrants, clogged sinks, showers and toilets, roaches, foul odors, sticky floors, noisy at night, barrack type beds, nothing like pics, soiled dirty sheets
Stayed 1 night in Apr 2024

6/10 Okay

Tina

Travelled with family and small children, Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff was nice. Room was filthy. Greeted in my room by 3 roaches. Had to bring my own broom and mop. Loved that it was pet friendly. The stay itself was acceptable. Only complaint is the filthy room we got.
Stayed 14 nights in Mar 2024

6/10 Okay

Kevin

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Well the restoom bathroom door in 131 was broken. The door sumoly did not close. The room looked too antiquated with minimum upkeep. I would not say this is 3 stars hotel, but 2. Overall, the price was competitive, but i would not stay there again.
Stayed 3 nights in Mar 2024
Response from Desk on 4 Apr 2024
Thank you for taking the time to write a review. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely Management

2/10 Terrible

Noemi

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathroom door was kicked in, there was no TP, no bodywash, or shampoo at all. It was all dirty. I went to the front desk to get a refund they changed my room instead. It was better but would not stay here again.
Stayed 1 night in Feb 2024
Response from Desk on 5 Mar 2024
Thank you for taking the time to write a review. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely Management

2/10 Terrible

Tre

Disliked: Staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Jan 2024
Response from Desk on 5 Mar 2024
Thank you for taking the time to write a review. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely Management

4/10 Poor

Tri

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2024
Response from Desk on 5 Mar 2024
Thank you for taking the time to write a review. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely Management

4/10 Poor

William

Stayed 7 nights in Dec 2023
Response from Desk on 5 Mar 2024
Thank you for taking the time to write a review. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely Management

8/10 Good

V.LaNeal

Stayed 7 nights in Jan 2024
Response from Desk on 5 Mar 2024
Thank you for taking the time to write a review. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely Management

2/10 Terrible

Paul

Disliked: Cleanliness, staff & service, property conditions & facilities
Front desk guy was rude and loud.
Stayed 7 nights in Jan 2024
Response from Desk on 5 Mar 2024
Thank you for taking the time to write a review. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely Management

2/10 Terrible

Dejah

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
Stayed 7 nights in Dec 2023
Response from Front Desk on 16 Jan 2024
Thank you for taking the time to write a review. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely Management

4/10 Poor

Ashley

Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel is mainly for people that are between housing and not for vacationers like we were. Yes the kitchen area was very nice. But not if you are traveling for vacation.
Stayed 8 nights in Dec 2023
Response from Front Desk on 4 Jan 2024
Thank you for taking the time to write a review. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely Management

4/10 Poor

Jhavae

Travelled with family and small children
Metal beds not queen size, clean hallway, to many roaches
Stayed 7 nights in Dec 2023
Response from Front Desk on 4 Jan 2024
Thank you for taking the time to write a review. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely Management

2/10 Terrible

Bobb

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Bad customer service, dirty sheets. Did not stay.
Stayed 1 night in Dec 2023
Response from Front desk on 4 Jan 2024
Thank you for taking the time to write a review. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely Management

10/10 Excellent

Velma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is up to my expectations
Stayed 2 nights in Dec 2023
Response from Front Desk on 16 Jan 2024
Thank You for your stay.

6/10 Okay

Quinton

Travelled with family and small children
Liked: Amenities
Asked for clean sheets and towels and never got them, internet never worked, and the beds where messed up and seemed to barely be holding together
Stayed 8 nights in Nov 2023
Response from Front Desk on 4 Jan 2024
Thank you for taking the time to write a review. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely Management

10/10 Excellent

dru chavelo

Business traveller, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Stay was proper.
Stayed 3 nights in Nov 2023
Response from Front Desk on 4 Jan 2024
Thank you for taking the time to write a review. On behalf of our entire team. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely Management

10/10 Excellent

dru chavelo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and friendly housekeepers...
Stayed 6 nights in Oct 2023
Response from Front desk on 4 Jan 2024
Thank you for taking the time to write a review. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely Management

6/10 Okay

Brian

The WiFi is good
Stayed 1 night in Nov 2023

10/10 Excellent

Gracie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had no problem manager at front desk was really nice and very helpful
Stayed 3 nights in Oct 2023

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This area has lots of eating options, shopping options. Hotel was clean and staff was great. Not too far from downtown. Very convenient
Stayed 1 night in Oct 2023

2/10 Terrible

Cardinal

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible place to stay
Horrible hotel looks nothing like the pictures had roaches in the room
Stayed 1 night in Oct 2023

2/10 Terrible

Luis

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charges me twice
Stayed 3 nights in Oct 2023

2/10 Terrible

Lee

Disliked: Staff & service, property conditions & facilities
Stayed 7 nights in Oct 2023

2/10 Terrible

Jessica

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO NOT BOOK ROACH INFESTED
DO NOT stay here. Nothing like photos, completwly unsanitary, cockroaches everywhhere. Left immediately and manager kept hanging up when hotels.com called them.
Stayed 4 nights in Oct 2023

2/10 Terrible

Kayla

Stayed 2 nights in Oct 2023

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Bad
There was cockroaches the elevator got broke there was wholes on the wall not clean
Stayed 2 nights in Oct 2023

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
I had a great time and stay.
Stayed 1 night in Oct 2023

4/10 Poor

V.LaNeal

Stayed 8 nights in Sep 2023

2/10 Terrible

Elena

Disliked: Staff & service, property conditions & facilities
Rude Manager, smelly everywhere, so much ghetto people that why the standards are you. Just awful. Also roach infestation this place need to be closed down.
Stayed 2 nights in Oct 2023

2/10 Terrible

TaNisha

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO NOT RECOMMEND
DO NOT STAY HERE! When checking in, the staff was completely rude, asking me to stand in the hall and wait, not very friendly, and closing the window in my face. The first room we had was so infested with roaches that we left and stayed at my moms house for the night. There were also roaches in the bed. The A/C did not work, neither did the microwave. The wifi does not work. There were stains and hair on the bedding. It took 2 days to get replacement linen. I changed the sheets myself. When the problems were told to the front desk, the lady told me she was the only one there and would take care of it and I never heard from her until I called back. There was dog poop in the hallway. The room key deactivated every single day and there is never anyone at the front desk. The power went out and it took management 5 hours to move our room. The second room was better but this was THE WORST EXPERIENCE I have ever had with a hotel.
Stayed 4 nights in Sep 2023
Response from Desk on 5 Oct 2023
Thanks you for taking the time to leave feedback. We strive to improve our services based off your feedback.

8/10 Good

Maria

Stayed 1 night in Sep 2023

2/10 Terrible

Ramon

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The front desk person was friendly. Upon checking there was police outside escorting people out of the building as well as there items. After checking in walking through middle entrance had a bad smell. The room itself was infested with cockroaches. In the bathroom on the floors and coming out of cracks in the wall. In the middle of the night a guest was screaming for about an hour in the hallway and then was later escorted out on a gurney strapped down. Definitely not a family friendly place. My daughter was horrified. The only reason we didnt leave in tbe middle of the night was because i was afraid to leave the room. Loud music was played in the parking lot all night and people were going in and out all night.
Stayed 1 night in Sep 2023
Response from Desk on 5 Oct 2023
Thanks you for taking the time to leave feedback. We strive to improve our services based off your feedback.

2/10 Terrible

Kelli

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Worst Hotel Experience Ever
My daughter (9) and I had what I would call an almost traumatizing experience for me and definitely left her traumatized. The manager was extremely verbally aggressive on two different occasions and physically on the second. The issue? We requested to exchange dirty towels for clean ones and toilet paper. I was told that clean linen and toilet paper were only if we paid for the "upgrade". The second time when the manager became both verbally and physically aggressive was when I requested a roll of toilet paper. My daughter and I were locked in the elevator until another guest was needing to go up! I made two separate complaints with Homewood Suites but due to there being no name, address, or phone number listed for complaints to the franchise owner aside from sending the complaints to the manager (who was the manager the complaints were against) there wasn't much else to be done.
Stayed 10 nights in Sep 2023
Response from Desk on 5 Oct 2023
Thanks you for taking the time to leave feedback. We strive to improve our services based off your feedback.

8/10 Good

Adinew

Liked: Cleanliness, staff & service, amenities
Going
Stayed 1 night in Sep 2023

2/10 Terrible

Michael

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Property damage and bugs within walls of room and on bed
Stayed 1 night in Aug 2023

2/10 Terrible

Edgar

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
NASTY ROACH INFESTED. PLACE.
Was horrible. Didnt even stay 15 minutes. Took 45 mins for front desk to get off her phone. Then i got a room wirh no shower curtian Bar of soap in the tub. Poop on the toilet wall. There was small roaches all over and under the desk. I got no help. No refund. I regret. Rushing out and not takijg pictures. Wife dint want me going to jail on are vacation
Stayed 3 nights in Aug 2023
Response from Desk on 5 Oct 2023
Thanks you for taking the time to leave feedback. We strive to improve our services based off your feedback.

4/10 Poor

Randy

Business traveller
Disliked: Staff & service, property conditions & facilities
Had to wait for front desk to come back from cleaning rooms before being able to check in. That was a good 15 minute wait. Front desk did not have a drop box to drop off keys when I left with front desk being closed.
Stayed 2 nights in Aug 2023

6/10 Okay

Priscilla

Disliked: Cleanliness, amenities
It was to dark outside so i didn't feel safe when i have to go some where
Stayed 1 night in Aug 2023

2/10 Terrible

Eduardo

Disliked: Cleanliness
Stayed 3 nights in Aug 2023

6/10 Okay

Brandon

Stayed 1 night in Aug 2023

2/10 Terrible

David

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
Manager and clerk were rude, unprofessional, homeless people on the property, it smelled in there
Stayed 2 nights in Jul 2023
Response from Desk on 5 Oct 2023
Thanks you for taking the time to leave feedback. We strive to improve our services based off your feedback.

4/10 Poor

Original

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
You get what you pay for
Staying in the woods would have been better. I felt like I was in an halfway house. I saw roaches in the bathroom. The tv remote only had one battery in it. The room smelled like old Smokey clothes that was left in the heat overall a really terrible place to stay in.
Stayed 2 nights in Jul 2023
Response from Desk on 5 Oct 2023
Thanks you for taking the time to leave feedback. We strive to improve our services based off your feedback.

6/10 Okay

Fred

Business traveller
near my work
Stayed 1 night in Jul 2023

2/10 Terrible

Christopher

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Mold in bathroom horrible smell rude front desk clerk
Stayed 1 night in Jul 2023

8/10 Good

V. L.

Business traveller
Liked: Cleanliness, staff & service
Rooms are neat, clean, and updated! Wi-Fi Ames cable ready/worth the price!
Stayed 5 nights in Jul 2023

2/10 Terrible

Sarely

Stayed 3 nights in Jul 2023
Response from Desk on 5 Oct 2023
Thanks you for taking the time to leave feedback. We strive to improve our services based off your feedback.

4/10 Poor

Carly

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2023
Response from Desk on 5 Oct 2023
Thanks you for taking the time to leave feedback. We strive to improve our services based off your feedback.

8/10 Good

V. L.

Liked: Cleanliness, staff & service, property conditions & facilities
Safe and quiet
Stayed 7 nights in Jun 2023

2/10 Terrible

Pauline

Stayed 1 night in Jun 2023
Response from Desk on 5 Oct 2023
Thanks you for taking the time to leave feedback. We strive to improve our services based off your feedback.

10/10 Excellent

Leonardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Desk on 5 Oct 2023
Thanks you for taking the time to leave feedback. We strive to improve our services based off your feedback.