Dear Jose Francisco, Thank you very much for your kind feedback.We are delighted to hear that you appreciated our convenient location and the friendliness of our staff. Our team strives to provide excellent service to all our guests, and it is always rewarding to know that their efforts are recognized.Regarding the room amenities, we would like to inform you that we offer a variety of room types with different features to cater to the diverse needs of our guests. We encourage you to explore our room options during your next visit, as we are confident that you will find one that suits your preferences.We look forward to welcoming you back for another memorable experience.Best wishes,Guest Experience Manager

Dear Paul,Thank you for your review.We are glad to hear that you found our staff friendly and the beds comfortable during your stay. Our team always strives to provide the best service to our guests. On the other hand, we regret that the food and entertainment did not meet your expectations. We offer a wide variety of fresh produce at our buffet restaurant, and we continuously work on improving our entertainment program, taking into account the diverse preferences of our guests. We appreciate your feedback and will take it into consideration for future improvements.We hope to welcome you back in the future. Best wishes,Guest Experience Manager

Dear Lisa,Thank you for taking the time to review your recent stay at our hotel.We are sorry to read that your dining experience was not completely satisfactory. It would be very beneficial to us if you would kindly provide us with some specific information that might help us undertake corrective action to improve our offering.We are equally sorry that you were not completely satisfied with your room and that our usual high standards were not met, rest assured this will be addressed with our housekeeping team. We regret that you did not inform us at the time of your concerns so that we may have taken immediate action.We certainly hope that we can welcome you back again. Best regards,Guest Experience Manager

Dear Masood,Thank you for taking the time to share your feedback.We are sorry to know that you felt our high standards were not upheld. We urge guests to share any concerns they have at the time so that we may deal with the matter immediately to ensure you have an enjoyable stay.We hope that you will allow us the opportunity to welcome you back in future. Best regards,Guest Experience Manager

Dear Peter,Thank you for your review.We are very sorry your experience did not meet your expectations and completely understand your disappointment. We are known for delivering top-notch service and commit to addressing any situation that does not follow our goal of making sure our guests feel welcome and looked after at all times. Feedback like this is helpful as will we be able to ultimately improve every guest's experience; thank you for sharing it. We have very strict hygiene standards for our entire establishment and carry out periodic pest control treatments, according to current legislation and using professionally certified companies. Unfortunately, just like in a private home, insects can sometimes slip through, regardless of the measures we take. We understand the sensitive nature of this matter and offer our sincerest apologies once again.We look forward to welcoming you back. Best regards,Guest Experience Manager

Dear Stephen, Thank you for taking the time to share your feedback. We regret that your stay with us fell short of your expectations. We were sorry to learn of your disappointment with your all-inclusive package; at Barceló we know that this is an important aspect of our guests' overall holiday experience and, therefore, we will be taking your comments into account to improve this aspect of our services. We are sorry that you found some wear and tear in your room. Our Maintenance staff work hard to keep the facilities in good condition so guests feel comfortable. We hope that you will allow us the opportunity to welcome you back in future. Best regards, Guest Experience Manager

Dear Robert,Thank you for your review.We regret that your stay with us fell short of your expectations.We are very sorry to learn of the issue in your room and regret that we were not able to have it repaired quicker for you to fully enjoy your stay.Regarding the bottles of water. We put courtesy water bottles in the room on arrival. We do not give plastic bottles on demand due to the use of plastic . We do have water fountains 24 hours a day where you can help yourselves.We hope to see you again in the future. Kind regards,Guest Experience Manager

Dear Thomas, We truly value all feedback and sincerely apologise that you were not entirely satisfied with your recent experience. Clearly, we were not performing to our usual standards during your stay; rest assured, this critical feedback will be addressed with the relevant manager. Rest assured, we have noted your comments and will use them when reviewing the products offered at our bar. We hope to see you again in the future. Kind regards, Guest Experience Manager

Dear Karolina Thank you for taking the time to review your recent stay at our hotel. We are very sorry our high standards were not met and regret you did not inform our team members at the time so we could have taken immediate action. We hope to welcome you back for a return visit. Best regards, Guest Experience Manager

Dear Ernest, Thank you very much for your kind feedback. A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us. We look forward to welcoming you back for another memorable experience. Best wishes, Guest Experience Manager

Dear Mark, Thank you for reviewing your stay with us. We are sorry that the temperature of some of the food items didn't meet your expectations and have noted your comments for review with our chef. Nevertheless, we are pleased that you had an enjoyable stay with us and appreciate your compliments about our team; we strive to provide our guests with caring and personalized service and place great value on our personnel being guest-orientated and welcoming at all times. We hope to see you again in the future. Kind regards, Guest Experience Manager

Dear Joe, Thank you for taking the time to share your feedback. We truly value all feedback and are sorry that you were not entirely satisfied with your recent experience as we are a family oriented hotel. Clearly, we were not performing to our usual standards during your stay; rest assured, this critical feedback will be addressed with our team. We do urge guests to let us know of any issues or concerns while on site, so we may rectify them immediately. We hope that you will allow us the opportunity to welcome you back in future. Best regards, Guest Experience Manager

Dear Suman Suman , Thank you very much for your kind feedback. We are glad to know your stay with us was a great experience it encourages us to continue to uphold our high standards. Our team is always happy to help and we are thankful that you appreciated our efforts to make your stay with us as enjoyable as possible. We hope to welcome you back soon. Best wishes, Guest Experience Manager

Dear Guest, Thank you for your kind review. We are so glad that everything met your expectations during your stay with us. The entire team look forward to welcoming you back for a future visit. Kind regards, Guest Experience Manager

Dear Lee, Thank you for this review following your recent stay. We are so glad that everything met your expectations during your stay with us. Thank you again; we look forward to welcoming you back soon. Kind regards, Guest Experience Manager

Dear Maria, Thank you for taking the time to provide your feedback. We apologise if the current state of our facilities did not meet your expectations. Although this is not a newly-built hotel, we work hard to keep it in good condition so our guests feel comfortable. Cleanliness is one of our key priorities and we sincerely apologise for not only falling short of your expectations but ours as well. We have shared your feedback with our head of housekeeping to make sure the situation you described is immediately addressed. We are delighted that you nevertheless had a great stay and enjoyed your time by the pool. We are equally happy that you appreciated the efforts of our chefs as we strive to satisfy the many culinary wishes of our guests by offering tasty international and local dishes. Thank you for your approval of our décor that is aimed at guaranteeing a memorable stay in our hotel. We look forward to the pleasure of seeing you again in the future. Best regards, Guest Experience Manager

Dear Guest, Thank you for taking the time to provide this feedback. At Barceló, we strive to always deliver high standards and are sorry that on this occasion we seemingly fell short. We are fully aware that this is an essential aspect in these current times and can assure you that these are not the standards we uphold. We will be reviewing this experience in detail with the head of our housekeeping department to find out what may have occurred during your stay. If a customer informs us that items have gone missing from their room, we follow a thorough internal procedure. To guarantee the safekeeping of any valuable personal belongings in future, we do recommend using our safe. Moreover, we are sorry that you felt the category of our hotel that regulates our facilities and services did not match your expectations. We will continue to work towards modifying this perception through our efforts and service-minded spirit. Our pricing is comparable to similar properties in the area and we feel we provide good value given our location and facilities. We are sorry that this was not your impression. As our maintenance staff work hard to keep the facilities in good condition so our guests feel comfortable, we have noted your comments regarding the shower for their review. We hope to have the pleasure of welcoming you back for an improved experience next time. Kind regards, Guest Experience Manager

Dear Guest, We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to. We are deeply sorry you have felt poorly during your stay and not being immediately informed as we would have called a doctor for a check up and for her to be able to enjoy the remaining of your holidays among us, however we would like to take the opportunity to point out that our hotel, like all hotels of our chain, undergoes regular independent audits sent both by the company and the tour operators we collaborate with to ensure our strict food safety management procedures, imposed on a global level by the company, are being followed and thoroughly respected at all times as under no circumstances would we put our guests’ health at risk by serving food in bad conditions, your safety being of course our main concern. During your stay we are not aware that any other client has become ill therefore we can only assume that you may have consumed something outside the hotel during your stay or on your way to United Kingdom and sincerely hope that you are totally recovered as we speak. In any case inform you also that we have opened an investigation and we are analyzing all our health and safety records during your stay, once we have all the analysis data we will inform you about our investigation. We sincerely lament reading that your stay was not as pleasant as it should have been and we would be very pleased to welcome you again in the future ensuring you in advance of our utmost commitment to make your next Barceló holiday experience an unforgettable one for all the right reasons.Redards