Exterior

Reviews of Holiday Inn Express Hotel & Suites San Angelo, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites San Angelo, an IHG Hotel
4613 W Houston Harte Expressway, San Angelo, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 193 out of 365 reviews" "
Rating 8 - Good. 104 out of 365 reviews" "
Rating 6 - Okay. 39 out of 365 reviews" "
Rating 4 - Poor. 16 out of 365 reviews" "
Rating 2 - Terrible. 13 out of 365 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were in town for one day to see our son graduate from tech school. We got in late, so we didn’t have time to explore. The breakfast the next morning was perfect. Nice variety of food & good coffee. Would stay there again for sure if ever in San Angelo.
Stayed 1 night in Mar 2024
Response from Vicki on 24 Mar 2024
Thank you for your kind review, We hope to take care of you again.

6/10 Okay

Carlos, Odessa

Stayed 1 night in Mar 2024
Response from Vicki on 24 Mar 2024
We regret that we fell below your expectations for your stay with us. We try to make all stays as comfortable as possible. Please accept our apologies.

10/10 Excellent

Gordon, Savannah

Liked: Cleanliness, staff & service, property conditions & facilities
Was conveniently located and staff was attentive.
Stayed 2 nights in Feb 2024
Response from Vicki on 25 Feb 2024
Thank you for your kind review. We hope to take care of you again.

4/10 Poor

Brittany

Travelled with family and small children, Business traveller
Disliked: Cleanliness
The beds were NOT queen-sized. They were very uncomfortable for two average adults to fit into, and we rolled to the middle because they were in such bad shape! Wouldn't stay here again unless NEW updated beds were put into place.
Stayed 3 nights in Feb 2024
Response from Vicki on 12 Feb 2024
Thank you for taking the time to review your stay. Your comments have been passed to management for correction. We hope you will consider trying us again in the future.

10/10 Excellent

Robert A.

Stayed 1 night in Jan 2024
Response from Vicki on 21 Mar 2024
Thank you for your kind review. We hope to take care of you again.

10/10 Excellent

Drake

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Dec 2023
Response from Vicki on 12 Feb 2024
Thank you for your kind review.

10/10 Excellent

Robert, MOREHEAD CITY

Stayed 1 night in Dec 2023

8/10 Good

Joe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access.
Stayed 1 night in Nov 2023
Response from Vicki on 30 Nov 2023
Thank you for your review. We hope to take care of you again.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Vicki on 20 Sept 2023
Thanks again for taking the time to review your stay. We look forward to taking care of you again.

10/10 Excellent

Jeff

Liked: Cleanliness, amenities, property conditions & facilities
Very nice
Stayed 1 night in Aug 2023
Response from Vicki on 26 Aug 2023
Thanks for your kind review. We look forward to taking care of you again.

10/10 Excellent

Richard

Liked: Staff & service, property conditions & facilities
Staff was great…
Stayed 1 night in Aug 2023
Response from Vicki on 23 Aug 2023
Thank you for your kind review. We hope to take care of you again.

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
E
Stayed 1 night in Aug 2023
Response from Vicki on 20 Sept 2023
Thank you for your kind review. We hope to be your hotel choice whenever you come to San Angelo.

6/10 Okay

Sharon

Travelled with family
Disliked: Cleanliness
Understaffed..but a.c. worked well despite 107 degrees outside in the late afternoon
Stayed 1 night in Aug 2023
Response from Vicki on 23 Aug 2023
Thank you for taking the time to review your stay. We regret we fell below your expectations. We hope to have an opportunity to serve you again

10/10 Excellent

Jeff

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good. Staff was very friendly and helpful. Very comfortable.
Stayed 1 night in Aug 2023
Response from Vicki on 5 Aug 2023
Thank you for your kind review. We hope to take care of you again.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Great stay. Stressful day ended with friendly checking lady.
Stayed 1 night in Jun 2023
Response from Vicki on 27 Jun 2023
We appreciate you taking the time to review your stay. Thank you for your kind words. We look forward to taking care of you again

10/10 Excellent

Corey

Stayed 3 nights in Jun 2023
Response from Vicki on 27 Jun 2023
Thank you for your kind review. We hope you choose our hotel again when you come to San Angelo.

6/10 Okay

Michelle

Stayed 1 night in Jun 2023
Response from Vicki on 30 Jun 2023
Thank you for taking the time to review your stay. We regret we fell below your expectations. Please consider trying us again in the future.

6/10 Okay

Verified traveller

Meh
Keys did not work to door. Had to get the front desk twice. Shower curtain needed replacing. Room needed to be dusted. Breakfast pancake machine not working, but attendant was pleasant and helpful.
Stayed 2 nights in May 2023
Response from Vicki on 9 May 2023
Thank you for taking the time to review your stay. We regret that we fell below your expectations. Your concerns have been given to the departments. We hope to have this corrected soon. Please consider trying us again when you come to San Angelo.

10/10 Excellent

Charles

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
We always stay at this facility when we stay over-night in San Angelo. It is clean and convenient. We have never had any issues.
Stayed 1 night in May 2023
Response from Vicki on 7 May 2023
Thank you very much for your 5 out of 5 review. We hope to always be your hotel choice when you come to San Angelo.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023
Response from Vicki on 30 Apr 2023
Thank you for taking the time to review your stay. We hope to take care of you again.

8/10 Good

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast should start earlier
Stayed 1 night in Apr 2023
Response from Vicki on 6 Apr 2023
Thank you for taking the time to review your stay. Your comment has been forwarded to management. We hope to take care of you again.

6/10 Okay

Mike

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The property satisfied our need for the night and the room was comfy but the ice machine had mold on it -- No vending machine and the pancake machine was not working -- My son looks forward to breakfast when we stay anywhere and after trying the eggs and sausage , he just opted to eat pop tarts saying they tasted better
Stayed 1 night in Feb 2023
Response from Vicki on 17 Feb 2023
Thank you for taking the time to review your stay. We regret we fell below your expectations for our hotel services. Your comments have been forwarded to management for corrections. Please consider trying us again.

10/10 Excellent

Jami

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk was very personable and helpful. Room was very clean and quite.
Stayed 1 night in Feb 2023
Response from Vicki on 17 Feb 2023
Thank you for your kind review. We hope to take care of you again.

10/10 Excellent

Shawn

Business traveller
Liked: Cleanliness, staff & service, amenities
Very clean! Friendly staff.
Stayed 1 night in Jan 2023
Response from Vicki on 30 Jan 2023
Thank you for your kind review. We hope to take care of you again.

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
We have stayed here numerous times over the last couple of years and have always been pleased. This time, housekeeping efforts were lacking. Disappointed. We'll try again.
Stayed 1 night in Jan 2023
Response from Vicki on 20 Jan 2023
Thank you for reviewing your stay. Your comments have been passed to housekeeping. We are working to improve. We hope you try us again.

6/10 Okay

Cherokee

Disliked: Property conditions & facilities
Average Stay
Issues with Room Key, Room furniture worn, Nice Size room and breakfast was great!
Stayed 1 night in Jan 2023
Response from Vicki on 17 Jan 2023
Thank you for taking the time to review your stay. We regret any issues you experienced. Your comments will be passed on to management. Please consider trying us again in the future,

2/10 Terrible

Irma

Disliked: Property conditions & facilities
Response from Vicki on 30 Nov 2023
We apologize that we fell below expectations for your stay with us. Your review has been passed on to management.

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needs another elevator
Stayed 2 nights in Sep 2022

8/10 Good

Gino

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Vicki on 25 Sept 2022
Thank you for taking the time to review your stay. We hope to take care of you again.

8/10 Good

Mackenzie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was there for an extended trip, about 5 days, and this hotel had everything I needed. The employees and the other guests were friendly, breakfast in the morning always went smoothly, housekeeping was always quick with the request for more towels, etc., and the location was great (between food and shopping and being located where a lot of other hotels were). It was a very nice, safe environment. I would stay here again for sure.
Stayed 5 nights in Sep 2022
Response from Vicki on 8 Sept 2022
Thanks for taking the time to review your stay with us. We appreciate your feedback on staff and breakfast service. We hope to take care of you again.

8/10 Good

Marilyn

Liked: Staff & service, property conditions & facilities, room comfort
Nice convenient place to stay
The room and overall facility was nice. Our room had a smell like cigarette smoke. Not sure if others were outside smoking and the smell was wafting into our room. We were by the exit door.
Stayed 1 night in Sep 2022
Response from Vicki on 8 Sept 2022
Thank you for your review. We regret your room on the first floor encountered outside smokers. Please consider trying our hotel again.

6/10 Okay

Tye

Travelled with family
Liked: Amenities
Disappointed that we booked 2 queen bed room and when we arrived to check in had to take a king room.
Stayed 1 night in Aug 2022
Response from Vicki on 8 Sept 2022
We regret we fell below your expectations for your stay. We hope you will consider trying us again. Please call me to insure your room type.

8/10 Good

Veronica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was fine
Stayed 2 nights in Aug 2022
Response from Vicki on 8 Sept 2022
Thank you for taking the time to review your stay. We hope to take care of you whenever you come to San Angelo.

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Aug 2022
Response from Holiday Inn Express San Angelo on 10 Aug 2022
Thank you for your feedback. We greatly appreciate your business!

10/10 Excellent

Monica

Stayed 1 night in Jul 2022
Response from Holiday Inn Express San Angelo on 10 Aug 2022
Thank you for your feedback. We appreciate your business!

4/10 Poor

Lauren

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
This property was not clean. Plugs didn't work. Room AC didn't work, and when it did it was wet feeling in the room. Staff other than the lady that worked during the day were not friendly. They overcharged my card. Then when i called the property to inquire about the overcharge. No one would answer the phone nor return my calls. Seriously doubt we will ever stay at this location again.
Stayed 2 nights in Jul 2022
Response from Vicki on 18 Jul 2022
Thank you for your review. We regret you were disappointed with your stay. I believe we spoke about your credit card holdings. Please call if there is still any problem. We hope you will consider trying our hotel again in the future. Again, my apologies. Please call and ask for me if you need anything.

2/10 Terrible

Tammie

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Very disappointing and tiring.
Got there and elevator was broken had to walk up stairs and the room I walked in someone else was in it. Had to walk down the hot staircase again to get another room and was on the third flour which is 4 flits of stairs. Room was so hot my friend that was with me is disabled and he had to walk these stairs. It was not a relaxing time then i paid through yall and they charged me another night and still have not gave me the money back. 😡😢
Stayed 1 night in Jul 2022
Response from Vicki on 12 Jul 2022
We are so sorry we fell below your expectations for your stay. Please accept our apology for your inconveniences.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place
Excellent place for staying with family. The area is good.
Stayed 1 night in Jun 2022
Response from Vicki on 12 Jul 2022
Thank you for your kind review. Please call us if we can take care of you again.

10/10 Excellent

Diane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service and quality rooms
Stayed 1 night in Jun 2022
Response from Vicki on 9 Jun 2022
Thank you for your kind review. We hope to be your hotel of choice whenever you come to San Angelo.

10/10 Excellent

Yaitzma

Stayed 1 night in May 2022

8/10 Good

NEILL, Greensboro

Business traveller
Liked: Staff & service
Disliked: Amenities
I’ve been in nicer H I express hotels. Looks a little run down.
Stayed 5 nights in Mar 2022
Response from Vicki on 8 Apr 2022
Thank you for taking the time to review your stay. Your comment has been passed on to management. We hope you will consider trying us again.

10/10 Excellent

Zachary

Stayed 1 night in Mar 2022

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
its was located near my daughters University, apt, and her work place. it was very clean.
Stayed 1 night in Mar 2022
Response from Vicki on 24 Mar 2022
Thank you for your kind review. We hope to take care of you again.

8/10 Good

Nancy

Stayed 1 night in Mar 2022

6/10 Okay

Molly

Liked: Room comfort
Disliked: Staff & service
Stayed 1 night in Mar 2022
Response from Vicki on 13 Mar 2022
Thank you for taking the time to review your stay. We regret we fell below your expectations. Please consider trying us again when you come back to San Angelo.

10/10 Excellent

Noe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We’ll be back..
We really enjoyed the space, comfort, availablilty… Only request is please have some water available for breakfast … Loved it
Stayed 2 nights in Mar 2022
Response from Vicki on 10 Mar 2022
Thank you for your kind review. Your comment has been passed on to management. Please let us know if we can take care of you again.

10/10 Excellent

glenda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Fast check in. Nice. Clean.
Stayed 1 night in Mar 2022
Response from Vicki on 3 Mar 2022
Thank you for your kind review. Please let us know if we can take care of you again.

6/10 Okay

Patricia, dallas

Disliked: Amenities
Stayed 2 nights in Feb 2022

8/10 Good

Darla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice all way around
Stayed 1 night in Feb 2022
Response from Vicki on 20 Feb 2022
Thank you for taking the time to let us know about your stay. We hope to take care of you again.

10/10 Excellent

Robin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean, work out room was clean, room was very nice and comfy, staff was very nice, breakfast was great.
Stayed 1 night in Feb 2022
Response from Vicki on 20 Feb 2022
Thank you for wonderful review of your stay. We hope to take care of you in the future.