Ratings based on 379 Verified Reviews

4.1 out of 5
86% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from London

Fantastic Hotel in San Augustine

Posted 06-Sep-2017
Pros: cleanliness and the staff friendliness
Cons: the kids swimming area could have some small slides to keep kids busy, also a ramp access to the top floors can get pushchairs up.
Location: 10-15 min walk to the beach, 5 mins to local shops. Its hilly so walking up with a buggy is a struggle but not impossible.
We stayed at the Gloria Palace San Augustine last week and had a fantastic time!. Hotel is lovely spacious and clean. The staff are great from receptions to catering, to entertainers and cleaners. My 3 kids loved it!..... although its not on the beach front it overlooks the sea front. We couldn't fault it! highly recommend it!
4 out of 5
Recommended
for Everyone
by A verified traveller from UK

Good stay again

Posted 28-Aug-2017
We returned to this hotel knowing what to expect, and that's what we got. As usual, the buffet dining was very good quality and variety. The evening shows were excellent. Staff were very hard working and helpful. The main negative is that the inclusive swimming facilities available is are not adequate for the huge number of guests, particularly the sun loungers and shades. There is very shameful early morning sunbed claiming by some guests who are then nowhere to be found. Pure greed and selfishness, and hotel must find a way to deal with it. For example, allows families to use the Thalaso facilities between 12-3pm.
5 out of 5
Recommended
for Everyone
by A verified traveller from Porto, Portugal

Excellent hotel. Good views. Great room!

Posted 23-Aug-2017
Great hotel with luxurious gardens around the swimming pools. Live music every evening Room with great area and XXL bed Great views from the rooftop Nudist area
5 out of 5
Recommended
for Everyone
by A verified traveller from London

Fantastic all round!

Posted 10-Aug-2017
Really wonderful place and highly recommended. Rooms are lovely and spacious, food is lovely and so many options it is a wonder I can still fit into my clothes! We all loved the daytime entertainment - Juan was fantastic doing the aqua fitness, Zumba and bingo in the afternoons. Nightly entertainment was good most evenings. Thanks Gloria Palace!
4 out of 5
Recommended
for Everyone
by A verified traveller

lovely,spacious and clean hotel

Posted 07-Aug-2017
Pros: Friendliness of staff.spacious hotel.quality of service,I think it's good for families.kids club is very good.and on site activities .
Cons: Attention to detail..all clean except lobby windows .
Location: Beach is a ten minute walk,although uphill all the way back!!.the sand dunes and beach a taxi ride,water park,go karting.
Hotel spacious,staff are efficient and polite.and friendly. Good rooms,enough space,clean and tidy..lots of choice on the menus. Entertainment is very good overall.staff are very good with the children.good kids club. Need to get a subbed early and a evening seat early or you will miss out.although the hotel is not usually overcrowded.hairdresser and shops there are handy and useful.
5 out of 5
Recommended
for Everyone
by A verified traveller

Excellent hotel for families!

Posted 18-Jul-2017
Lovely hotel. Food of good standard and varied. Entertainment for all ages throughout the day. Reception staff very good as were restaurant staff. Downside was sunbeds reserved by guests from 7am onwards - this needs addresssing 😣
4 out of 5
Recommended
for Everyone
by A verified traveller from Nottinghamshire

Lovely hotel!

Posted 13-Jul-2017
Approx. 15 min walk to the beach and a 10 min walk to the San Agustin shopping centre which we used most days as there's a spar shop for drinks and snacks, there's also the usual gift shops and a few restaurants. There isn't much else in the area though but close enough to bus stops and the promenade for a wander along the coast which takes you through playa del ingles and maspalomas (approx. 1 hour walk) Rooms at hotel really spacious, clean and comfortable with majority having sea views. Great for families as there is a kids club, games rooms, 2 pools and really good entertainment in the evenings. There is also a rooftop pool with sun beds and bar, a must if you are travelling as a couple, the views are amazing and it's more relaxing than sitting around the 2 busy pools. However, there is an €8 charge per sunbed but you do get a towel for the day and a free bottle of water or glass of prosecco. The hotel is on a bit of a hill so we did struggle with that in the heat and after being out walking all day, but it wouldn't be enough to put us off booking there again. The hotel is huge so meal times are very very busy but the food is great and there was always a lot to choose from. All in all we really enjoyed our stay and would definitely recommend it!
5 out of 5
Recommended
for Everyone
by A verified traveller from London

Hotel Staff...

Posted 09-Jul-2017
Pros: Hotel need bit of modernism.
Cons: Hotel lift..
We were there for a week holiday... Hotel staff were amazingly great. Always smiling and will go step further to help and serve you.. I would recommend this hotel for all inclusive and enjoy their hospitality.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great hotel, bit expensive.

Posted 16-Jun-2017
Pros: The food, the staff.
Cons: Maybe a section near a pool for disabled holiday makers.
Location: Using the free bus, we were able to go and see other areas. Had a few evening meals out, as we were only B&B.
The first night wasn't great. The room I was given smelled musty and of smoke. The arrogant Man on reception pointed out that" there is a smoking detector in every room, so no-one smokes in the rooms.( really!!) I can't do anything now ( late flight) but I will leave a message for the day staff". After breakfast I went to reception with my disabled badge. A lovely lady helped me to move to another room higher up so I didn't have to climb stairs (unlike the first room) I could now use the lift. The hotel food is all buffet, brilliantly cooked food, lots and lots of choices, some cooked while you wait, ie fresh fish, meat, superb. The staff in the dining room are really nice and friendly? I am not as mobile as I used to be and found the steps to the pools difficult. The first level had the children's pool which had a ramp to it. The pool I used was on the 2nd level but had steps, didn't see a ramp to this. Because of work being carried out to make more room for sunbeds and umberellas, sometimes I had to go up to the 3rd level, even more difficult, then back down to the toilet and the Bar/cafe. Sometimes beds were scarce, the usual problem of people putting towels on beds and then going away. This hotel is worth a visit, I would certainly stay here again.
4 out of 5
Recommended
for Everyone
by A verified traveller

Lovely

Posted 04-Jun-2017
I stayed at the hotel with my sister and a friend, we stayed for four nights. Amazing hotel, friendly staff.