2 restaurants, breakfast, lunch, dinner served; local cuisine
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Reviews of Sheraton Grand Salzburg

5 out of 5
Sheraton Grand Salzburg
Auerspergstrasse 4, Salzburg, Salzburg

Reviews

9.0

Wonderful

Rating 10 - Excellent. 338 out of 573 reviews" "
Rating 8 - Good. 168 out of 573 reviews" "
Rating 6 - Okay. 49 out of 573 reviews" "
Rating 4 - Poor. 9 out of 573 reviews" "
Rating 2 - Terrible. 9 out of 573 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Catherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were kind, well trained and attentive. The room was lovely. Short easy walk to the old town.
Stayed 2 nights in Mar 2024

10/10 Excellent

Tomi, Bushey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very central. Great service. Clean. Walkable to all the key tourist spots. Nice breakfast options.
Stayed 2 nights in Feb 2024
Response from Sheraton Grand Salzburg Team on 27 Feb 2024
Thanks for your rating and feedback. Best regards your Sheraton Grand Salzburg Team

10/10 Excellent

Bradley

Stayed 1 night in Feb 2024

10/10 Excellent

Janet

Stayed 4 nights in Dec 2023
Response from Sheraton Grand Salzburg Team on 14 Dec 2023
Thanks for your perfect rating. Best regards your Sheraton Grand Salzburg Team

10/10 Excellent

Manoj

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 2 nights in Oct 2023
Response from Sheraton Grand Salzburg Team on 18 Oct 2023
Thanks for your rating and comment!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent and good breakfast. My cancelled flight required that I stay in Salzburg four additional nights. I booked the hotel and arrived at 7:30am. They were able to find a room for me and let me check in right away instead of waiting for the 2pm check in. I also really enjoyed the weight room and saunas. Great location too!
Stayed 4 nights in Sep 2023
Response from Sheraton Grand Salzburg Team on 11 Oct 2023
Great thanks Mark for your comment and rating. We hope to have the possibility to host you again! Best regards your Sheraton Grand Salzburg Team

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
All the services including front desk and restaurant are excellent. Check in is fast and I saw some guests can have their rooms even they come to check in in the morning. Foods in the restaurant including breakfast and dinner are very good except the waiting time for dinner. We waited for more than 40 minutes to have our meals but the waiter noticed that and kept follow up with the kitchen. This hotel is just sit next to Meta Bell Garden so you can go to the garden early in the morning to take some beautiful pictures. We went there at 7:30am to take photo and only 1 or 2 persons walking in the garden
Stayed 1 night in Sep 2023
Response from Sheraton Grand Salzburg Team on 4 Oct 2023
Dear "Dennis", on behalf of the entire hotel team, I want to thank you for sharing your feedback related to your recent stay.It is always encouraging to hear positive feedback, and we appreciate you took the time to share yours.We apologize for the long waiting time at our restaurant. Best regards your Sheraton Grand Salzburg Team

10/10 Excellent

stephan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our go to property when staying in Salzburg. Convenient to everything
Stayed 3 nights in Sep 2023
Response from Sheraton Grand Salzburg Team on 11 Oct 2023
Thanks a lot for your great rating and comment.It will be a pleasure for us to host you again in near future. Best regards your Sheraton Grand Salzburg Team

10/10 Excellent

Jenny, Oakland

Stayed 7 nights in Sep 2023
Response from Sheraton Grand Salzburg Team on 18 Oct 2023
Thanks for your perfect rating!

10/10 Excellent

Bernard Anthony

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central well maintained property with extremely helpful and attentive staff. Front desk team were very welcoming and they went above and beyond to assist in any way possible - especially Matei.
Stayed 3 nights in Sep 2023
Response from Sheraton Grand Salzburg Team on 26 Sept 2023
Dear "Bernard Anthony", thanks a lot for the great comment and rating. It is a pleasure for us to read that Matei did a perfect job at our front desk. We will definitely tell him. Would be a pleasure to welcome you back soon. Best regards your Sheraton Grand Salzburg Team

10/10 Excellent

Timoteo, Falls Church

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. 100 steps away from Mirabell palace and gardens. Same distance to the farmers market that takes place every Thursday morning. 2 bus stops from the Hauptbahnhof.
Stayed 3 nights in Sep 2023
Response from Sheraton Grand Salzburg Team on 20 Sept 2023
Thanks for the great rating and comment. We really appreciate that. Best regards your Sheraton Grand Salzburg Team

8/10 Good

Domagoj

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location and close to everything we wanted to see Staff was not very welcoming.
Stayed 1 night in Sep 2023
Response from Sheraton Grand Salzburg Team on 13 Sept 2023
Thanks for your words and rating. We will take care of it. Best regards your Sheraton Grand Salzburg Team

6/10 Okay

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The shower was tiny making showers challenging. The room was not worth the cost
Stayed 2 nights in Aug 2023
Response from Sheraton Grand Salzburg Team on 13 Sept 2023
Thanks for your words and experience. We will take care of it. Best regards your Sheraton Grand Salzburg Team

10/10 Excellent

Arthur

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 1 night in Aug 2023
Response from Sheraton Grand Salzburg Team on 24 Aug 2023
Thanks a lot for your excellent rating.

10/10 Excellent

Sara

Stayed 2 nights in Aug 2023
Response from Sheraton Grand Salzburg Team on 13 Sept 2023
Thanks for your rating.

10/10 Excellent

Lucy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel in a fabulous location
I really enjoyed my stay here. The location was simply fabulous - our room overlooked the park. We only had to walk across the gardens to get to the Mirabell Palace and to go on day tours. The staff were professional and friendly. The room was great. I loved the bar and lounge. The only thing missing fir me was tea abd coffee making facilities in the room.
Stayed 7 nights in Jul 2023
Response from Sheraton Grand Salzburg Team on 25 Jul 2023
Dear "Lucy", thanks for your rating and comment. We really appreciate that you liked our location and facilities. Best regards your Sheraton Grand Salzburg Team

10/10 Excellent

Ivor, Miami

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed the property which was very well put together with the interior decoration...,lovely. I had room 115, Everything was super. l thank Matel for his help along with the front desk personal for help in getting my extra luggage sent to Vienna by train....The young bartender made me great martinis and was very entertaining. In all it was a wonderful stay at the Sheraton Grand in Salzburg.
Stayed 1 night in Jul 2023
Response from Sheraton Grand Salzburg Team on 25 Jul 2023
Dear "Ivor",thanks for your rating and comment. We really appreciate that you liked our location and facilities especially the help of Matei.Best regards your Sheraton Grand Salzburg Team

10/10 Excellent

Hongyan

Travelled with family
The hotel room is tastefully decorated. The rooms are remodeled and refreshing. Breakfast is great and has a lot of variety. The property is right next to the Mirabell Palace and gardens, also very close to the old town where most of the tourist attractions are.
Stayed 2 nights in Jul 2023
Response from Sheraton Grand Salzburg Team on 25 Jul 2023
Dear "Hongyan",thanks for your rating and comment. We really appreciate that you liked our hotel and especially our breakfast variety. Looking forward to host you again. Best regards your Sheraton Grand Salzburg Team

10/10 Excellent

Hyoeun Heather

Stayed 2 nights in Jun 2023
Response from Sheraton Grand Salzburg Team on 25 Jul 2023
Dear "Hyoeun Heather", thanks for your rating! Best regards your Sheraton Grand Salzburg Team

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location was great.
Stayed 3 nights in May 2023
Response from Sheraton Grand Salzburg Team on 31 May 2023
Thanks a lot for your great rating and comment! Best regards your Sheraton Grand Salzburg Team

10/10 Excellent

Eugene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Sheraton Grand Salzburg Team on 24 May 2023
Thanks a lot for the excellent rating!

10/10 Excellent

joyce

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was excellent! We were upgraded to club level. They were accommodating and friendly. Food at the Mirabell Restaurant was superb. This hotel is extremely close the Sound of Music locations and to bus tours. We even had a wonderful view from our hotel to the Mirabell Gardens.
Stayed 3 nights in May 2023
Response from Sheraton Grand Salzburg Team on 24 May 2023
Dear "Joyce", great words, thanks a lot! We are very happy that our staff met your expectations and that you liked the food at our restaurant. Hopefully we will see you again in next future. Best regards your Sheraton Grand Salzburg Team

10/10 Excellent

Khaled

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in May 2023
Response from Sheraton Grand Salzburg Team on 24 May 2023
Thanks a lot for the excellent rating!

10/10 Excellent

Noof

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always love to stay in this hotel once in Salzburg very convenient and beautiful place to stay
Stayed 7 nights in Apr 2023
Response from Sheraton Grand Salzburg Team on 4 May 2023
Dear "Noof", thanks a lot for your great rating and very nice comment. We appreciate that and hope that you will be back soon. Best regardsyour Sheraton Grand Salzburg Team

8/10 Good

danilo

Stayed 5 nights in Dec 2022
Response from Sheraton Grand Salzburg Team on 4 May 2023
Thanks "danilo" for your rating. Best regards your Sheraton Grand Salzburg Team

6/10 Okay

Gustavo

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Apr 2023
Response from Sheraton Grand Salzburg Team on 4 May 2023
Thanks "Gustavo" for your rating! Best regards your Sheraton Grand Salzburg Team

10/10 Excellent

Noof

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of my favorite places to stay once in Salzburg
Stayed 4 nights in Mar 2023
Response from Sheraton Grand Salzburg Team on 14 Mar 2023
Dear "Noof", thanks for the great comment and rating! Be back soon! Best regards your Sheraton Grand Salzburg Team

8/10 Good

regina

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2022
Response from Sheraton Grand Salzburg Team on 16 Jan 2023
Thanks for your rating! Best regards your Sheraton Grand Salzburg Team

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022
Response from Sheraton Grand Salzburg Team on 16 Jan 2023
Thanks for your rating! Best regards your Sheraton Grand Salzburg Team

8/10 Good

MARTYN

10/10 Excellent

Jeffrey

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is very good. Beautiful hotel. The staff was exceptional helping us with taxis and reservations for dinner.
Stayed 3 nights in Nov 2022
Response from Sheraton Grand Salzburg Team on 1 Dec 2022
Dear "Jeffrey", thanks for your kind words. We are really pleased that you had a nice time with us. Hope we will see you again another day. Best regards your Sheraton Grand Salzburg Team

10/10 Excellent

Miyan Umar Dosubhai

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Room condition, furniture and bathroom quality was excellent Breakfast spread ok does not match with Shereton standard Check in and out was smooth and staff friendly and helpful
Stayed 1 night in Oct 2022
Response from Sheraton Grand Salzburg Team on 20 Oct 2022
Dear "Miyan Umar Dosubhai", thanks a lot for your comment. We are pleased to read that you had a nice time with us. Best regards your Sheraton Grand Salzburg Team

10/10 Excellent

YI

Stayed 2 nights in Oct 2022

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was beautiful, the staff and service were great, and the food at the restaurant was wonderful! The location is excellent being close to shopping and within walking distance to old town.
Stayed 4 nights in Sep 2022
Response from Sheraton Grand Salzburg Team on 8 Sept 2022
Dear "James",thanks for your great rating and comment. We appreciate it that you liked our hotel and staff. Would be a pleasure to host you again! Best regards your Sheraton Grand Salzburg Team

10/10 Excellent

jacob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022
Response from Sheraton Grand Salzburg Team on 8 Sept 2022
Great rating! Thanks a lot! Best regards your Sheraton Grand Salzburg Team

10/10 Excellent

Ann Marie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location with great walkability! Quiet and safe. The staff was very friendly and helpful. Would recommend!
Stayed 3 nights in Jul 2022
Response from Sheraton Grand Salzburg Team on 20 Jul 2022
Dear "Ann Marie", thanks a lot for your nice words! We are happy that you have liked your stay with us! Looking forward to have you back soon! Your Sheraton Grand Salzburg Team

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay, staff was very helpful and nice, room very clean and wonderful view. Breakfast is very expensive and lack of coffee not so nice but short walk to cafes, river and shopping was awesome. Very safe area and nice to have open windows with fresh air. I will definitely stay here again.
Stayed 4 nights in Jul 2022
Response from Sheraton Grand Salzburg Team on 20 Jul 2022
Dear "Andrew", thanks for your comment. We are glad that you liked your stay with us. Looking forward to see you back soon. Your Sheraton Grand Salzburg Team

10/10 Excellent

Joe

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great time!
Stayed 2 nights in May 2022
Response from Sheraton Grand Salzburg Team on 27 Jun 2022
Dear "Joe", thanks for your nice comment! Be back soon! Best regards your Sheraton Grand Salzburg Team

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property with friendly staff especially the night staff.
Stayed 3 nights in May 2022
Response from Sheraton Grand Salzburg Team on 27 Jun 2022
Dear "Thomas", thanks for your rating and comment on our night staff. Hope to see you back soon! Best regards your Sheraton Grand Salzburg Team

10/10 Excellent

Vikram

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
modern upgraded hotel in a beautiful Salzburg neighborhood. Rooms are great. The staff is the most friendly hotel staff I’ve ever encountered. Kudos to them
Stayed 2 nights in Mar 2022
Response from Sheraton Grand Salzburg Team on 6 Apr 2022
Dear "Vikram", thanks a lot for your charming words. We love to read that you liked our hotel and friendly staff. Best regards your Sheraton Grand Salzburg Team

10/10 Excellent

MAKSIM

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

8/10 Good

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel near everything. Easy walk to train station. Very nice staff. However, upon check in, I found desserts in my room—a welcome gift from the hotel. I started to eat them and found mold in one of them. I wish they had on-demand movies in English.
Stayed 2 nights in Sep 2021
Response from Sheraton Grand Salzburg Team on 28 Sept 2021
Dear Kimberly, thanks for your rating and comment. We will have a closer look on our desserts! Best regards Sheraton Grand Salzburg Team

10/10 Excellent

Ana

Stayed 2 nights in Aug 2021

6/10 Okay

mohammad

Travelled with family
Disliked: Staff & service, property conditions & facilities
I didn't like the hotel next day I changed to another hotel only the location good story for that but this is not like 5 star hotel.
Stayed 1 night in Aug 2021
Response from Sheraton Grand Salzburg Team on 31 Aug 2021
Dear Mr. Mohammad, we are very sorry to read that you did not like our hotel. Best regards Sheraton Grand Salzburg Team

10/10 Excellent

Abdulsalam

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
very friendly staff, room size @ quick response
Stayed 3 nights in Aug 2021
Response from Sheraton Grand Salzburg Team on 25 Aug 2021
Dear "Abdulsalam", thanks for your great rating and your nice comment. We hope to see you back soon! Best regards Sheraton Grand Salzburg Team

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful place to stay in a wonderful town
The front desk greeted us warmly, and were fluent in English. The bellman poured us a deliciously a beverage, and showed us to our room. The room was very tidy and clean, the bed was very comfortable, the amenities high quality, and the air conditioning on a hot July day was exceedingly refreshing. The breakfast buffet was fresh, ripe, quality food. They also offered a piano lounge with cocktails, although we didn’t actually participate. The location is excellent for visitors to the city, with many tours originating at the Mirabellplatz which is essentailly adjacent. It’s a short walk to the birthplace of Mozart and Old Town.
Stayed 3 nights in Jul 2021
Response from Sheraton Grand Salzburg Team on 23 Aug 2021
Dear "Barry", thanks for your nice comment and we are really glad to read that everything was up to your expectations. Hope to see you back soon! Best regards Sheraton Grand Salzburg Team

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We liked the location of the hotel. Breakfast quality was good, but variety was less than what we usually used to from 5* hotels.
Stayed 1 night in Jun 2021
Response from Sheraton Grand Salburg on 6 Jul 2021
Dear guest, happy to read that you liked our hotel but were not satisfied with our breakfast quality. You can be sure that we will keep an eye on it. Thanks and best regards Sheraton Grand Salzburg Team

10/10 Excellent

Nikola

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from SB on 4 Nov 2020
Sehr geehrte"Nikola", vielen Dank für die beste Punktezahl Ihrer Bewertung! Es freut uns, dass Sie mit unseren Leistungen zufrieden waren. Beste Grüße Sheraton Grand Salzburg Team

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2020
Response from SB on 6 Oct 2020
Thanks a lot for your comment.

8/10 Good

WJ

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old hotel as the history of Salzburg. Toilet and shower booth in one space separated by glass wall that is not undesirable for simultaneous using. Sound of Music tour run by panorama tour and Mirabell palace is just around the corner. In conclusion, recommended hotel.
Stayed 1 night in Feb 2020