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Reviews of IMLAUER Hotel Pitter Salzburg

4 out of 5
IMLAUER Hotel Pitter Salzburg
Rainerstrasse 6-8, Salzburg, Salzburg

Reviews

9.4

Exceptional

Rating 10 - Excellent. 699 out of 967 reviews" "
Rating 8 - Good. 213 out of 967 reviews" "
Rating 6 - Okay. 39 out of 967 reviews" "
Rating 4 - Poor. 9 out of 967 reviews" "
Rating 2 - Terrible. 7 out of 967 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Marie

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from bm on 28 Mar 2024
Dear Marie,It has been very nice to have you as our guest, and we are happy to see that you were quite satisfied with your stay. Thank you very much for coming to our hotel and giving us a wonderful review. Please stay again at our hotel whenever you have the chance to come back to Salzburg. Kind regards, Martin Gissel – General Manager

8/10 Good

Antonio Pak Tat

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is not too far from the old city and is near the palace and walk about in the garden, the Restaurant in the hotel serve very good food ..
Stayed 3 nights in Mar 2024
Response from bm on 27 Mar 2024
Dear Mr. Pak Tat,We are delighted that you liked the location of our hotel and were also satisfied with our restaurant. Thank you very much for staying at our hotel and giving us a very good review. It would be a pleasure to welcome you back on your next visit to Salzburg. Kind regards, Martin Gissel – General Manager

10/10 Excellent

GUILHERME

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from bm on 27 Mar 2024
Dear Guilherme,Thank you very much for choosing the IMLAUER Hotel Pitter Salzburg for your stay and sharing this fantastic rating with us. We are very happy that you had a most pleasant time at our hotel, and we hope that you will stay with us again in the future. Kind regards, Martin Gissel – General Manager

8/10 Good

Peter

Travelled with partner
Liked: Cleanliness, staff & service
Not very friendly reception staff on arrival - laughing and joking with each other not interested in guest. No early check in and no call to confirm room was ready as requested. Nice garden deluxe room with nice view. Room was very clean but lacked extra touches such as coffee machine, shampoo, conditioner and body lotion. Felt like cost cutting to have only liquid soap in 4 star plus hotel. Good breakfast with lovely view on 6th floor - staff much nicer here and also on reception at checkout. No mention in advance of booking that renovations taking place ground floor area and on lifts. One lift for all of hotel and sky bar meant long waits and crowded lifts. Room had much more noise than expected - from corridor on floor and noisy guests jumping up and down or ball bouncing on floor above late in evening. Felt like value for money here as room rate expensive.
Stayed 2 nights in Mar 2024
Response from bm on 26 Mar 2024
Dear Peter,Please let us again apologize that you felt not friendly treated by our staff. A friendly and helpful attitude towards our guests is very important to us, and the many excellent reviews we receive on this matter confirm it. We would like to assure you that our staff was not uninterested. On the contrary, they wanted to give you a free room upgrade but could not agree as to which room. We will make sure that such a situation is solved in a better way next time. The appointments for each room depend on the room category, and we try to describe these categories as transparently as possible. Although we do not offer a coffee machine, all rooms are equipped with the modern conveniences such as air conditioning (summer), free wifi, free tea and coffee making facilities, free mineral water, smart TV, and more, depending on the room category. As we are certified with the “Austrian Eco-Label”, we take various measures for the protection of our environment and sustainability. One of these measures is that we no longer provide the small toiletries, as they produce enormous amounts of waste and plastic. Instead, we offer eco-friendly bottles of hand soap and a body soap and shampoo combination. The products are of excellent quality. Any other toiletries you need, you can pick up at the reception desk. There Is information in every room explaining our eco-friendly policy. We kindly ask for your understanding and support. At the moment, we are modernizing two elevators that are located directly at the reception desk. However, there is another elevator for our guests to use. We are very sorry for any inconvenience. These works are done for the benefit of our guests and should be finished soon.Please accept our sincere apologies that you were disturbed by noises from the hallways. It is not common in our hotel that guests are jumping, or balls are bouncing. We kindly ask you to inform our reception desk immediately in such a case, and they will attend to it right away and talk to the guests who cause such noise. It is good to hear, though, that you liked the room, its cleanliness, and our breakfast buffet. Thank you very much for your visit and your feedback. We regret very much that we could not fully satisfy you on some points. Kind regards, Martin Gissel – General Manager

10/10 Excellent

sonia

Travelled with family
Central location, near everything
Stayed 2 nights in Mar 2024
Response from bm on 25 Mar 2024
Dear Sonia,Thank you so much for your great satisfaction with your stay at our hotel and your amazing rating. We are delighted that you especially appreciated the convenient location of our hotel. Please stay again at the IMLAUER Hotel Pitter Salzburg whenever you return to our beautiful city next time. Kind regards, Martin Gissel – General Manager

10/10 Excellent

Ian

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and modern. Very close to Mirabell Gardens. Rooms are spacious and well-appointed. Would stay here again.
Stayed 1 night in Mar 2024
Response from bm on 25 Mar 2024
Dear Ian,We are thrilled that you had such a pleasant time at our hotel and liked its cleanliness and modern style. It is nice to hear that you also appreciated the convenient location and the comfort of the room. Thank you very much for your visit and your awesome review. It is a huge compliment for us that you would like to stay again at our hotel. Please do so. It would be a pleasure to welcome you back at the IMLAUER Hotel Pitter Salzburg. Kind regards, Martin Gissel – General Manager

10/10 Excellent

Aleksandr, Hillsdale

Liked: Cleanliness, staff & service, property conditions & facilities
Close to Mirabel gardens and other attractions like Mozart museum. Attentive staff. Great restaurant on 6th floor with awesome breakfast buffet.
Stayed 1 night in Mar 2024
Response from bm on 13 Mar 2024
Dear Aleksandr,It is wonderful to see that you were very satisfied with your stay and appreciated the convenient location of our hotel and the attentive service of our staff. We are delighted that you also enjoyed our breakfast buffet and our rooftop restaurant. Thank you very much for being our guest and giving us an awesome review. We hope that you will return to the IMLAUER Hotel Pitter Salzburg whenever you have the chance to come back to our beautiful city. Kind regards, Martin Gissel – General Manager

10/10 Excellent

David, West Jordan

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic service and clean, well kept rooms!
Stayed 2 nights in Feb 2024
Response from bm on 4 Mar 2024
Dear David,It has been a pleasure to have you as our guest, and we are very happy that you enjoyed the service of our staff and the cleanliness of the room. Thank you very much for staying at our hotel and giving us this amazing review. It would be a pleasure to welcome you back for another stay at the IMLAUER Hotel Pitter Salzburg. Kind regards, Martin Gissel – General Manager

10/10 Excellent

Neil

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay. Everywhere walkable and felt very safe with young family. Excellent room.
Stayed 2 nights in Feb 2024
Response from bm on 16 Feb 2024
Dear Neil,We are thrilled that you and your family stayed at our hotel and found everything to your satisfaction. It is wonderful to hear that you especially appreciated the convenient location of our hotel and the comfort of the room. It would be a pleasure to welcome you back at the IMLAUER Hotel Pitter Salzburg whenever you have the chance to return to our beautiful city. Thank you very much for your fantastic review. Kind regards, Martin Gissel – General Manager

10/10 Excellent

Raquel

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel in a great location with very helpful staff. We booked a family room which was beautiful.
Stayed 2 nights in Dec 2023
Response from bm on 5 Feb 2024
Dear Raquel,We are very happy that you all had a pleasant time at our hotel and enjoyed its convenient location, the helpfulness of our staff, and the comfort of the room. Thank you very much for being our guests and giving us this amazing review. We hope that you will return to the IMLAUER Hotel Pitter on your next visit to Salzburg. Kind regards, Martin Gissel – General Manager

10/10 Excellent

Snizhana

Liked: Cleanliness, staff & service, property conditions & facilities
Response from bm on 9 Jan 2024
Dear Snizhana,We are very happy that you had a most pleasant stay at our hotel and found everything greatly satisfying. Thank you so much for being our guest and sharing this fantastic rating with us. We are delighted that you stayed at the IMLAUER Hotel Pitter Salzburg, and we hope that you will do so again on another occasion. Kind regards, Martin Gissel – General Manager

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay the staff and accommodations were superb
Stayed 4 nights in Dec 2023
Response from bm on 9 Jan 2024
Dear James,It has been a great pleasure to have you as our guest, and we are very happy that you had such a wonderful stay at our hotel. It is nice to hear that you liked the service of our staff and the room. Thank you very much for your visit and your fantastic review. It would be very nice if you considered the IMLAUER Hotel Pitter again for your next visit to Salzburg. Kind regards, Martin Gissel – General Manager

10/10 Excellent

Rachel

Stayed 3 nights in Jan 2024
Response from bm on 9 Jan 2024
Dear Rachel,Thank you very much for being our guest and giving us an excellent rating. We are very happy that you had a pleasant stay, and we hope that we may welcome you back at the IMLAUER Hotel Pitter Salzburg. Kind regards, Martin Gissel – General Manager

10/10 Excellent

Shukun

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Walking distance to train station and tour sites. Great view on the roof top bar. Staff at both reception and the bar are super friendly and helpful.
Stayed 1 night in Jan 2024
Response from bm on 9 Jan 2024
Dear Shukun,It is wonderful to see that you greatly enjoyed your stay at our hotel and appreciated its convenient location, the service of our staff, and our rooftop bar & restaurant with its beautiful views. Thank you very much for staying at our hotel and giving us this amazing review. We hope that you will return to the IMLAUER Hotel Pitter Salzburg whenever you decide to come back to our beautiful city. Kind regards, Martin Gissel – General Manager

4/10 Poor

Ryan

Travelled with family, Travelled with partner
Disliked: Property conditions & facilities
This hotel is in desperate need of a refurbishment. The hallways and room looked like they had not been refreshed since the 90s. Both the hallways and our room had a musky damp smell. The temperature in our room was excessively warm - we both slept without any sheets in the middle of winter as we were so hot. The heaters in the room had locks on the temperature dial to prevent us from turning the heat down. We did not see locks on the heaters at any other hotel during our 4 weeks travelling through Europe, and found the excess power consumption it caused ironic given the hotel tells you how sustainable it is at every opportunity. We also attempted to have a drink in the highly promoted sky bar, however were told that we could only enter if we sat down for food. The bar area was empty and apparently is not used as a bar. The only highlight was that the hotel has a large sauna which we were able to make use of. This was the most expensive and most underwhelming hotel we stayed at during our 4 week trip.
Stayed 2 nights in Jan 2024
Response from bm on 9 Jan 2024
Dear Ryan,We are very sorry that you were not satisfied with the style of our hotel. All common areas and rooms have been completely renovated and modernized between 2014 and 2018. We take great care about the maintenance of our hotel, and we are constantly updating our hotel, the latest being new bigger TVs with a Smart TV function for all rooms. We are very sorry that the room was too warm for your comfort. There are no locks on the heaters. We have a control panel for the heating in every room, where our guests can change the temperature themselves. We are very sorry that you were not able to get a drink at our bar. For New Year’s Eve, the bar & restaurant area are prepared for the big New Year’s Eve dinner. When you came to the bar, it was unfortunately not yet redone to a bar, and we could only accommodate you for eating in our restaurant. Please accept our apologies for this inconvenience. Thank you very much for staying at our hotel and giving us your feedback. We regret that your stay was not fully satisfactory. Kind regards, Martin Gissel – General Manager

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay here!
Stayed 3 nights in Dec 2023
Response from bm on 2 Jan 2024
Dear Jennifer,Thank you very much for your kind words and your awesome review. We are thrilled that your stay turned out perfectly. It would be a great pleasure to welcome you back for another stay at the IMLAUER Hotel Pitter Salzburg. Kind regards, Martin Gissel – General Manager

10/10 Excellent

Jeryn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Dec 2023
Response from bm on 2 Jan 2024
Dear Jeryn,We are very happy that you had such a pleasant stay at our hotel and found everything to your satisfaction. Thank you very much for your visit and your amazing review. We hope to see you again at the IMLAUER Hotel Pitter Salzburg on your next visit to our beautiful city. Kind regards, Martin Gissel – General Manager

10/10 Excellent

CHEOK KHENG

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from bm on 27 Dec 2023
Dear Cheok Kheng,What an amazing rating you have given us here! Thank you so much for your visit and your great satisfaction with your stay at our hotel. We are very happy that you had a pleasant time, and we would be delighted to see you again for another stay at the IMLAUER Hotel Pitter Salzburg. Kind regards, Martin Gissel – General Manager

10/10 Excellent

Fatemah

Stayed 1 night in Dec 2023
Response from bm on 27 Dec 2023
Dear Fatemah,It is wonderful to see that you greatly enjoyed your stay at our hotel and gave us this fantastic rating. Thank you very much. It would be very nice if you would come back to the IMLAUER Hotel Pitter Salzburg in the future. Kind regards, Martin Gissel – General Manager

10/10 Excellent

JENNIFER

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was amazing. All of the staff were friendly, personable, and professional. The hotel food (restaurant and room service) was fantastic. Room was clean, quiet, and comfy. Easy to walk everywhere.
Stayed 3 nights in Dec 2023
Response from bm on 27 Dec 2023
Dear Jennifer,We are thrilled that you felt very well assisted by our staff and enjoyed their friendly and professional service. It is wonderful to hear that you were also satisfied with the food, location, comfort, and cleanliness. Thank you very much for staying at the IMLAUER Hotel Pitter Salzburg and sharing this awesome review with us. It would be a pleasure if you returned to our hotel on your next visit to our beautiful city. Kind regards, Martin Gissel – General Manager

10/10 Excellent

MARIA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from bm on 27 Dec 2023
Dear Maria,Thank you so much for staying at our hotel and giving us a fantastic review. We are very happy that you appreciated your stay so much, and we hope that you will return to the IMLAUER Hotel Pitter Salzburg whenever you have the chance to come back to Salzburg. Kind regards, Martin Gissel – General Manager

10/10 Excellent

Leslie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is located in the heart of Salzburg, but the room was surprisingly quiet. Th staff was very friendly and helpful with activity reservations and recommendations. The breakfast spread was superb, and the skybar was a lovely place to relax after a day of sightseeing. The car was loaded/unloaded/parked/brought back with care by very efficient porter crew. The only tips for improvement would be: - The sofa bed needs a topper, - shampoo/ body wash combo doesn’t really work well for the hair
Response from bm on 27 Dec 2023
Dear Leslie,It has been very nice to have you as our guests, and we are so happy that you had a pleasant time at our hotel. It is nice to hear that you enjoyed the location, the service of our staff, and our breakfast buffet. We are very sorry that the sofa bed did not feel that comfortable for you, and we will take a closer look at it. The products we provide in the bathrooms are of excellent quality and produced by an Austrian company. We are sorry that you were not fully satisfied with them. Thank you very much for your visit and your amazing review. We are delighted that you stayed at the IMLAUER Hotel Pitter Salzburg, and we hope that you will do so again in the future. Kind regards, Martin Gissel – General Manager

10/10 Excellent

Steve

Stayed 2 nights in Dec 2023
Response from bm on 23 Dec 2023
Dear Steve,We are delighted that you enjoyed your stay at our hotel and found everything to your satisfaction. Thank you very much for your visit and your fantastic review. It would be very nice if you returned to the IMLAUER Hotel Pitter Salzburg on another occasion. Kind regards, Martin Gissel – General Manager

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from bm on 19 Dec 2023
Dear Trevor,It is excellent to see that everything worked out perfectly during your stay and that you greatly enjoyed your time at the IMLAUER Hotel Pitter Salzburg. Thank you very much for staying with us and giving us this amazing rating. We hope that you will return to our hotel on your next visit to Salzburg. Kind regards, Martin Gissel – General Manager

10/10 Excellent

Julie Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spotlessly clean, quiet room despite many events happening at the hotel and the staff are just outstanding. Special mention to Monika in the Pitterkeller who was both lovely and efficient.
Stayed 3 nights in Dec 2023
Response from bm on 18 Dec 2023
Dear Julie Amanda,What a kind and amazing review you have given us here! We are delighted that you were very satisfied with your stay at our hotel and appreciated its cleanliness, the quietness of the room, and the service of our staff. We will make sure to pass on your compliments to our team. Thank you very much for coming to our hotel and taking the time to give us this fantastic review. It would be a pleasure if you considered the IMLAUER Hotel Pitter Salzburg again on another occasion. Kind regards, Martin Gissel – General Manager

10/10 Excellent

Olugbenga

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Located near the city centre with access to a lot attractions and transport network. The hotel as a whole and the 2-bed family room we used were clean, good food and very friendly and helpful staff.
Stayed 3 nights in Oct 2023
Response from bm on 18 Dec 2023
Dear Olugbenga,We are very happy that you had such a wonderful stay at our hotel and appreciated its convenient location and easy access to public transportation. It is nice to hear that you were very satisfied with the cleanliness of our hotel and the friendliness and helpfulness of our staff. Thank you very much for choosing the IMLAUER Hotel Pitter Salzburg for your stay and giving us an awesome review. We hope that you will return to our hotel whenever you decide to come back to Salzburg. Kind regards, Martin Gissel – General Manager

6/10 Okay

Kah Yew

Travelled with family
Liked: Staff & service
Disliked: Amenities
Response from bm on 8 Feb 2024
Dear Kah Yew,Thank you very much for staying at our hotel and giving us your feedback. We are sorry to see that you were not fully satisfied with your stay. It is important to us to provide every guest with an excellent experience, and we regret very much that we were not fully able to do this for you. Kind regards, Martin Gissel – General Manager

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, convenient, friendly staff with excellent amenities! The restaurant and bar on the roof were superb, and there is also a great pub in the basement!
Stayed 3 nights in Oct 2023
Response from bm on 5 Dec 2023
Dear Jennifer,It is wonderful to see that you greatly enjoyed your stay at our hotel and appreciated its cleanliness, comfort, and staff. We are glad that you visited and enjoyed both our restaurants. Thank you very much for staying at our hotel and giving us this awesome review. It would be a pleasure to welcome you back for another stay at the IMLAUER Hotel Pitter Salzburg. Kind regards, Martin Gissel – General Manager

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from bm on 1 Dec 2023
Dear Donna,We are thrilled that you had a most pleasant stay at our hotel and found everything to your utmost satisfaction. Thank you very much for your visit and your amazing review. It would be very nice to welcome you back for another stay at the IMLAUER Hotel Pitter Salzburg. Kind regards, Martin Gissel – General Manager

10/10 Excellent

Maryann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Sky Bar is wonderful for breakfast and views.
Stayed 2 nights in Nov 2023
Response from bm on 27 Nov 2023
Dear Maryann,It has been very nice to have you as our guest, and we are happy to see that you found everything very agreeable. We are delighted that you especially enjoyed our rooftop restaurant for breakfast and the beautiful views over the rooftops of Salzburg. Thank you very much for staying at our hotel and giving us this amazing review. We hope that you will return to the IMLAUER Hotel Pitter Salzburg on another occasion. Kind regards, Martin Gissel – General Manager

10/10 Excellent

Anil

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place to stay in Salzburg
Stayed 2 nights in Nov 2023
Response from bm on 27 Nov 2023
Dear Anil,Thank you so much for your kind words and your awesome review. We are thrilled that you had a most pleasant stay at our hotel and found everything to your utmost satisfaction. It would be a great pleasure to welcome you back for another stay at the IMLAUER Hotel Pitter Salzburg. Kind regards, Martin Gissel – General Manager

10/10 Excellent

philip

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the nicest hotel we have ever stopped in. Spotlessly clean and amazing breakfast. Not the cheapest hotel, but we certainly got more than expected. Excellent location too. I wouldn’t hesitate to book the same hotel if we ever return to Salzburg.
Stayed 5 nights in Nov 2023
Response from bm on 10 Nov 2023
Dear Philip,It is excellent to hear that you greatly enjoyed your stay at the IMLAUER Hotel Pitter Salzburg and that you would return on your next visit to Salzburg. Thank you very much for that. We are thrilled that you had a most pleasant stay and appreciated the convenient location, the cleanliness of our hotel, and our breakfast buffet. It has been a pleasure to have you as our guest, and we will look forward to welcoming you back in the future. Thank you so much for giving us this awesome review. With kind regards, Martin Gissel – General Manager

10/10 Excellent

Sirisha

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the convenience and the service. Roof top restaurant food was absolutely delightful
Stayed 4 nights in Oct 2023
Response from bm on 27 Oct 2023
Dear Sirisha,Wonderful that you had such a pleasant stay at our hotel and were very satisfied with its convenience and service. We are glad you also enjoyed our rooftop restaurant. Thank you very much for coming to our hotel and sharing your fantastic review with us. We would be very happy to welcome you back for another stay at the IMLAUER Hotel Pitter Salzburg. With kind regards, Martin Gissel – General Manager

10/10 Excellent

Maria Elena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from bm on 23 Oct 2023
Dear Maria Elena,We are delighted that you were very satisfied with your stay and had such a pleasant time at our hotel. Thank you very much for your staying at the IMLAUER Hotel Pitter Salzburg and sharing your excellent experience with us. We hope that you will return to our hotel whenever you decide to come back to Salzburg. With kind regards, Martin Gissel – General Manager

10/10 Excellent

Rebecca

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from bm on 23 Oct 2023
Dear Rebecca,It is excellent to see that you had a very pleasant stay at our hotel and found everything to your satisfaction. Thank you very much for your visit and your amazing rating. We hope to see you again someday at the IMLAUER Hotel Pitter Salzburg. With kind regards, Martin Gissel – General Manager

10/10 Excellent

Martin

Very nice hotel that is convenient to the train station. The restaurants and bars were packed, so I guess they’re good.
Stayed 2 nights in Oct 2023
Response from bm on 16 Oct 2023
Dear Martin,It has been a pleasure to have you as our guest, and we are delighted that you found everything very satisfying. We are glad you appreciated the convenient location of our hotel in near walking distance to public transportation. It is a pity that you could not try one of our restaurants. Thank you very much for staying at our hotel and giving us a fantastic review. We hope to see you again someday at the IMLAUER Hotel Pitter Salzburg. With kind regards, Martin Gissel – General Manager

8/10 Good

Pradeep

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very convenient to the old town & bus stop. Old town was only 10 min walk. Breakfast was very good. We used rooftop restaurant for our dinner most nights. Area around the train station is bit rough.
Stayed 4 nights in Oct 2023
Response from bm on 16 Oct 2023
Dear Pradeep,It is nice to see that you liked the convenient location of our hotel and its easy access to public transportation. We are glad you enjoyed breakfast as well as dinner at our rooftop restaurant. Salzburg is a very safe city, as is Austria in general. Thank you very much for coming to our hotel and giving us a very good review. We would be delighted to welcome you back for another stay at our hotel. With kind regards, Martin Gissel – General Manager

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They do not miss a beat here. Truly a superb operation. We will return.
Stayed 1 night in Oct 2023
Response from bm on 19 Oct 2023
Dear Terry,It is a huge compliment for us that you had such a pleasant time at our hotel and would like to visit us again. Thank you very much for your great satisfaction and your awesome review. We will look forward to welcoming you back for another stay at the IMLAUER Hotel Pitter Salzburg. With kind regards, Martin Gissel – General Manager

10/10 Excellent

divina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is beautiful and modern. Few steps away from mirabell palace. Right between the Salzburg hbf and old town. Walkable. The restaurant have good service and beautiful view. The beef dish is to die for. Probably the only thing that did not make it a perfect score was I choose the hotel for it was my daughters birthday that day that we check in. Two days before that her apartment was burned down. But life goes on. Probably I’m just used to hotels that if you are celebrating a special occasion they do something about it. They don’t. Otherwise this is a good hotel to stay.
Stayed 1 night in Oct 2023
Response from bm on 12 Oct 2023
Dear Divina,We are very happy that you enjoyed your stay at our hotel so much and appreciated its convenient location, our rooftop restaurant, and the service of our staff. Please take our sincere apologies that your daughter’s birthday was not acknowledged. We usually care about these things, and we are very sorry that we missed your daughter’s anniversary. Please pass on our best wishes to her and let her know how sorry we are about what happened to her apartment. Thank you very much for your visit and for your fantastic review. We hope that you will consider our hotel again for another visit to Salzburg. With kind regards, Martin Gissel – General Manager

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from bm on 9 Oct 2023
Dear Nick,It is excellent to see that you greatly enjoyed your stay at our hotel and found everything to your satisfaction. Thank you very much for your visit and this amazing review. We hope that you will come back to the IMLAUER Hotel Pitter Salzburg on another occasion. With kind regards, Martin Gissel – General Manager

2/10 Terrible

mario

Disliked: Staff & service
Stayed 1 night in Oct 2023
Response from bm on 9 Oct 2023
Lieber Herr Mario,es tut uns sehr leid zu sehen, dass Sie mit Ihrem Aufenthalt in unserem Hotel nicht zufrieden waren. Wir sind immer bemüht, unseren Gästen eine angenehme Zeit bei uns zu bereiten und bedauern es sehr, dass uns das in Ihrem Fall nicht möglich war. Vielen Dank, dass Sie in unserem Hotel übernachtet haben und sich die Zeit für ein Feedback genommen haben. Mit herzlichen Grüßen, Martin Gissel – General Manager

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Nice central location, slight issue when we first arrived, that they fixed right away.
Stayed 3 nights in Sep 2023
Response from bm on 2 Oct 2023
Dear Scott,We are delighted that you had a nice stay at our hotel and especially liked the convenient location. Please let us again apologize for the issue at check-in. Thank you very much for your visit and for your wonderful review. We hope that you will consider our hotel again whenever you have the chance to come back to Salzburg. With kind regards, Martin Gissel – General Manager

10/10 Excellent

Sue

Stayed 4 nights in Sep 2023
Response from bm on 2 Oct 2023
Dear Sue,Wonderful that you had such a pleasant time at our hotel and found everything to your utmost satisfaction. Thank you very much for your visit and for this amazing review. We would be pleased to welcome you back for another stay at the IMLAUER Hotel Pitter Salzburg. With kind regards, Martin Gissel – General Manager

10/10 Excellent

Barry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for all the main points of interest in Salzburg
Stayed 7 nights in Sep 2023
Response from bm on 27 Sept 2023
Dear Barry,We are very happy that the location of our hotel worked out perfectly for you and that you enjoyed your time at our hotel. Thank you very much for your visit and for this awesome review. It would be very nice to see you again someday at the IMLAUER Hotel Pitter Salzburg. With kind regards, Martin Gissel – General Manager

10/10 Excellent

Shruti

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and lovely staff!
Stayed 1 night in Sep 2023
Response from bm on 27 Sept 2023
Dear Shruti,It is excellent to see that you greatly enjoyed your stay at our hotel and especially liked the service of our staff. We are glad you felt so well assisted by them. Thank you very much for your visit and for your amazing review. We hope that you will consider the IMLAUER Hotel Pitter Salzburg again on your next visit to our beautiful city. With kind regards, Martin Gissel – General Manager

10/10 Excellent

Kenneth, Virginia Beach

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2023
Response from bm on 25 Sept 2023
Dear Kenneth,We are thrilled that you had a most pleasant stay at our hotel and found everything to your satisfaction. Thank you very much for your visit and for this fantastic review. Please stay again at the IMLAUER Hotel Pitter Salzburg whenever you return to our beautiful city next time. With kind regards, Martin Gissel – General Manager

10/10 Excellent

Darlene Carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I cannot say enough about this hotel. It was our first trip to Salzberg and the hotel location was perfect. The staff was very helpful in giving us directions to where we wanted to go and help with reservations. I absolutely would stay here in and highly recommend them.
Stayed 7 nights in Sep 2023
Response from bm on 20 Sept 2023
Dear Darlene Carol,It is a wonderful compliment for us that you can not only recommend our hotel to other guests, but that you also like to visit our hotel again. Thank you very much for your kind words and this awesome review. We are very happy that you especially appreciated the location of our hotel and the service and helpfulness of our staff. We will look forward to welcoming you back to the IMLAUER Hotel Pitter Salzburg. With kind regards, Martin Gissel – General Manager

10/10 Excellent

Lisa, Cohasset

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a sparkling clean, quiet hotel within walking distance to the train and most sites; including the Mirabell Palace and gardens. Outstanding staff who went out of their way to be helpful. Did not do breakfast buffet; many cafe’s nearby for coffee and croissants.
Stayed 3 nights in Sep 2023
Response from bm on 18 Sept 2023
Dear Lisa,Excellent that you had such a pleasant stay at our hotel and were greatly satisfied with the convenient location and the helpful service of our staff. Thank you very much for staying at our hotel and giving us this amazing review. It would be a pleasure to welcome you back for another stay at the IMLAUER Hotel Pitter Salzburg. With kind regards, Martin Gissel – General Manager

10/10 Excellent

Michael A

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with excellent rooms, service and food options at a rooftop restaurant
Stayed 4 nights in Sep 2023
Response from bm on 12 Sept 2023
Dear Michael,It is excellent to see that you had such a pleasant time at our hotel and greatly enjoyed the room and service. We are glad you were also satisfied with our rooftop restaurant and its delicious food. Thank you very much for your visit and for your amazing review. It would be very nice if you considered the IMLAUER Hotel Pitter Salzburg again for your next visit to our beautiful city. With kind regards, Martin Gissel – General Manager

10/10 Excellent

Pamela

Stayed 2 nights in Sep 2023
Response from bm on 11 Sept 2023
Dear Pamela,Thank you very much for this fantastic rating of your stay at our hotel. We are delighted that you had such a pleasant time with us and found everything very satisfying. It would be very nice if you returned to the IMLAUER Hotel Pitter Salzburg on another occasion. With kind regards, Martin Gissel – General Manager