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Salt Lake City Hotel Guide. Starwood Hotels in Salt Lake City, Utah

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Sheraton Salt Lake City Hotel - Salt Lake City Hotels
Rating: 4.0 Stars
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Sheraton Salt Lake City Hotel

150 W 500 S, Salt Lake City - Map
"Nice hotel close to freeway "
I called in to book my room a month in advance. I talked to a guy and was asking about the pictures on the website and I told him the room I wanted by the picture which was about $200 a night. From my understanding he was looking at the pictures as well from his end. He says that room you want is the suite. And I says ok I want that can you book it for me. He was very nice and took care of that for me. I was so excited. When we showed up to the hotel for our stay the staff was kind got us our room keys and everything. I opened the door and it was the wrong room!!! I had been so excited for the room I had booked but the room they gave us wasn't it. I went back to the front counter and talked to the lady and told her my story and showed her the picture of the room it was supposed to be. She says that room is $800 a night and unavailable but I do have a few other rooms I can show you if you like. Yes I was upset that my room wasn't what I expected it to be. But the lady was very kind and tried to do everything to help fix it. She had great customer service! The room we ended up with had a huge tub which was nice. Over all this hotel was nice. But it still bothers me I didn't get the room I requested or thought I was getting. You guys have great customer service everybody wanted to help and make our stay wonderful! Erin was awesome!
Traveller from utah
A warm welcome awaits you at the Sheraton SLC Hotel. Perfectly located on 5th South, in the heart of Salt Lake’s downtown …More

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