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Reviews of Residence Inn Salt Lake City Murray

3 out of 5
Residence Inn Salt Lake City Murray
171 East 5300 South, Murray, UT

Reviews

9.0

Wonderful

Rating 10 - Excellent. 316 out of 492 reviews" "
Rating 8 - Good. 110 out of 492 reviews" "
Rating 6 - Okay. 41 out of 492 reviews" "
Rating 4 - Poor. 12 out of 492 reviews" "
Rating 2 - Terrible. 13 out of 492 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Suzanne

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I chose this hotel based on the 9/10 rating but I can’t understand that now that we stayed there. We had a one bedroom King suite and found the room was drab, dark and dated, no hot water first day, tears in carpeting and sink wouldn’t drain. Kept looking across the street at the sibling facility which looks fresh and updated and wished we had stayed there.

10/10 Excellent

RoseMarie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous location and close to I-15
Stayed 4 nights in Mar 2024
Response from GM on 5 Apr 2024
We sincerely appreciate the time you have taken to provide your feedback and hope to see you again when staying in the area.

8/10 Good

Lori, Belgrade

Travelled with family
Liked: Cleanliness, staff & service, amenities
I had made 2 reservations - one for 1 night and 1 for 2 nights. We were arriving early morning - when I talked with front desk she said she put red eye flight on reservation. When we arrived at 830 am front desk man told me reservation had been canceled for no show and no rooms were available pretty much too bad - Manager came out - super sweet she got us a room and reversed the room charge on the no show. Rest of staff was always pleasant and nice. Breakfast was good not the same each morning which is nice Rooms are a bit out dated - but it was clean so I'll take that over new and dirty
Stayed 2 nights in Mar 2024
Response from GM on 13 Mar 2024
Thank you so much for your feedback and for taking the time to let us know about your stay. I sincerely apologize for the confusion when arriving early morning and I am glad we got you taken care of and into a room. We strive to provide a great stay for all our guests and hope to have you back when traveling in the area.

10/10 Excellent

Dan, Meridian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was quite nice. On the downside, the TV was not set up to allow casting or even an HDMI to plug into it and work. The shower was not installed to drain correctly so water collects away from the drain and mildews. The hot tub was not working. Those are minor things. I would not hesitate to stay at this fine motel again.
Stayed 1 night in Feb 2024
Response from GM on 13 Mar 2024
Thank you for taking the time to leave your feedback and I am glad that you overall enjoyed your stay. I have shared your feedback with the leadership team and we are constantly striving to give all our guests a great stay. We hope to see you again when in the area.

8/10 Good

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and hospitable
Stayed 7 nights in Feb 2024
Response from GM on 20 Feb 2024
Thank you for taking the time to rate your stay with us and leave your feedback.We hope to have you back when in the area.

2/10 Terrible

emily

Stayed 1 night in Feb 2024
Response from GM on 5 Apr 2024
We sincerely apologize you did not enjoy your stay as we strive to provide a great stay for all our guests. We hope to have you back so that we can provide you with the stay you deserve.

4/10 Poor

Sheila

Travelled with family
We’ve used Expedia to book hotel rooms many many times and haven’t had any issues… Until this time. The front desk agent said that the Expedia payment was declined upon checking in. I was confused and just ran my card again like she told me to do so we could get into our room. I checked our transaction history once in the room and realized the Expedia payment did, in fact, go through and we had just paid twice. Should have been an easy fix with the hotel just refunding the extra payment but they did not and kept saying that we had to wait to talk to the supervisor, who didn’t get in until 11pm. I called Expedia and they spoke to the hotel and assured us that the extra payment would be refunded. The next morning the front desk agent was a little more helpful but said he needed to talk to Expedia and to give him until 4pm. We left and there still hasn’t been a refund from the hotel or from Expedia.
Stayed 1 night in Jan 2024
Response from GM on 28 Jan 2024
Thank you for taking the time to leave your feedback with us and let us know about your experience. I apologize you had that experience and agree the situation should have been much easer to resolve. We will be looking into this issue and hope to have you back when you are in the area so that we can provide you with the stay you deserve.

8/10 Good

Ashley

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Pool area was a huge mess with zero ṭowels. Shampoo bottle was broken. Remote batteries dead. Nasty ink stain on table by couch.
Stayed 1 night in Jan 2024
Response from GM on 28 Jan 2024
We appreciate your feedback and apologize you had encountered various issues while at the property. We do hope to have you back so that we can provide you with the stay you deserve.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from GM on 28 Jan 2024
Thank you for taking the time to rate your stay with us and we look forward to having you back when traveling in the area.

10/10 Excellent

youjin

Stayed 2 nights in Dec 2023
Response from GM on 28 Jan 2024
Thank you for taking the time to rate your stay with us and we look forward to having you back when traveling in the area.

10/10 Excellent

tony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Property
Great property. Friendly Staff.
Stayed 4 nights in Dec 2023
Response from GM on 28 Jan 2024
Thank you for the kind review and for taking the time to rate your stay with us. We hope to have you back when back in the area.

10/10 Excellent

Jerome

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short business trip
Clean hotel and friendly staff. Breakfast is minimal but will work for the hurry business traveler.
Stayed 2 nights in Dec 2023
Response from GM on 28 Jan 2024
Thank you for leaving your feedback and taking the time to rate your stay with us. We hope to have you back when traveling through the area.

4/10 Poor

Vince

Stayed 1 night in Dec 2023
Response from GM on 28 Jan 2024
Thank you for taking the time to rate your stay with us and I sincerely apologize if the stay was not up to standards. We strive to provide a great stay for all our guests and hope to have you back when traveling in the area so we can provide you with the stay you deserve.

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Needs an update
Need to update the beds they not very comfortable. Need a shower door as water gets everywhere. Also needs a deep clean and couches updated
Stayed 1 night in Dec 2023
Response from GM on 28 Jan 2024
Thank you for the feedback and we will be looking into these issues you encountered as well as talking to the leadership team to see what can be done to improve. We hope to have you back when your travels bring you back to the area.

10/10 Excellent

Sara

Stayed 3 nights in Dec 2023
Response from GM on 28 Jan 2024
We appreciate you taking the time to rate your stay with us and hope to see you again when traveling through the area.

10/10 Excellent

Tyler

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, well maintained
Stayed 2 nights in Dec 2023
Response from GM on 28 Jan 2024
We appreciate you taking the time to rate your stay with us and for the feedback. We hope to see you again when traveling through the area.

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was helpful, as usual. Love this place. Great location. Residence Inn have the best rooms for a longer stay. Love this place
Stayed 5 nights in Nov 2023
Response from GM on 1 Dec 2023
Thank you so much for the kind words and for taking the time to leave us your feedback. We are glad you enjoyed your stay.

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was spacious and clean. Very nice looking room and staff was friendly and helpful.
Stayed 3 nights in Nov 2023
Response from GM on 1 Dec 2023
We appreciate you taking the time to provide your feedback and we are glad you enjoyed your stay. We strive to provide a great stay for all our guests and hope to have you back when traveling in the area.

8/10 Good

Martin

Business traveller
Liked: Cleanliness
Customer service is not good and A/C noisy @ night
When I booked my reservation I requested a mountain view in order to enjoy the mountains and snow, I booked for 6 nights. Upon my arrival I was told my room was mountain view but when I got to my room it was NOT facing mountain. I called front desk and they were not able to change me at that time. After 3 nights I was willing to pack up and move and still they could not move my room! Very disappointing. I gave them no trouble whatsoever, didn't eat their breakfast, never had room service or cleaning. I asked if I could change to TownPlace (also Marriott but newer and facing mountains) but they wouldn't allow me to cancel and rebook at TownPlace.
Stayed 6 nights in Oct 2023
Response from GM on 1 Dec 2023
Thank you for taking the time to leave your feedback and I sincerely apologize that we were unable to fulfill your request. Although Utah is surrounded by mountains we do try to fulfill room types or views when able. We hope to have you with us again so that we can provide you with the view and stay you deserve.

8/10 Good

Ketrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, good service and amenities
Stayed 1 night in Oct 2023
Response from GM on 1 Dec 2023
We appreciate you taking the time to rate your stay and leave your feedback. We strive to provide a great stay for all our guests and hope to have you back when traveling in the area.

10/10 Excellent

Micah

Stayed 1 night in Oct 2023
Response from GM on 1 Dec 2023
Thank you for taking the time to rate your stay and we hope to have you back when in the area.

8/10 Good

Steven

Business traveller
Liked: Cleanliness
Excellent location. About 2 miles from Walmart, 2 from Chinatown, a lot of good places to eat nearby. It’s a little old. Breakfast was ok. Staff for the most part was good, every afternoon around 6 I came in and there wasn’t any hot water or coffee to be had. I asked the lady at the front desk and she told me she was busy at the time, I left and went to my room. 20 minutes later I came down and all the coffee and hot water was removed.
Stayed 6 nights in Oct 2023
Response from GM on 1 Dec 2023
We appreciate you taking the time to leave your feedback and sincerely apologize the desk staff did not take better care of you and your needs. I will be passing this on to the leadership team in hopes this does not happen again. We hope you stay with us again so that we can provide you with the stay and service you deserve.

10/10 Excellent

Deserie

Stayed 1 night in Sep 2023

6/10 Okay

Troy

Stayed 6 nights in Sep 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Nice Hotel But Bad Smell In Room
The hotel itself is nice. Staff was friendly. I reserved a 2 bedroom suite, and it was spacious with 2 bathrooms, 3 TVs, a kitchen and living room. Everything was in working order. The problem was the smell. The living room had a strong urine odor. We arrived, checked in and left quickly to meet with family. When we returned late that night, the smell was awful. Had to leave windows open. We avoided the living room. The bedrooms, thankfully did not smell bad, so we could tolerate it for our 1 night stay. I did let front desk know when I checked out in the morning.
Stayed 1 night in Sep 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean hotel with friendly staff
Stayed 4 nights in Aug 2023
Response from GM on 7 Sept 2023
Thank you for the kind feedback and we hope to see you again when in the area.

8/10 Good

Andrea

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location near shopping (mall, costco), freeway, and food. We were in walking and driving distance to multiple food and shopping options including Carls Junior, Coldstone, Barnes and Noble, Costco, etc. Convenient parking right next to our room, friendly staff, and great breakfast. The only cons were that the pool was closed for the entire month (property should have notified guests after booking) and slight musty smell in rooms/hotel.
Stayed 2 nights in Aug 2023
Response from GM on 7 Sept 2023
Thank you for sharing your feedback with us; we are glad you enjoyed the location. We strive to provide an excellent experience for all our guests and apologize that the pool was closed during your stay. We hope to have you back when traveling in the area.

6/10 Okay

susan

Liked: Cleanliness, staff & service
Disliked: Amenities
I paid for a hotel that had a pool. The pool was shut and to be closed for a month. I feel like I paid extra for an amenity that wasn’t available to me.
Stayed 4 nights in Aug 2023
Response from GM on 31 Aug 2023
Dear Valued Guest,Thank you for taking the time to leave your feedback and we sincerely apologize the pool was not available due to unforeseen circumstances. We hope you enjoyed the other amenities such as the complimentary breakfast while staying with us. We hope to have you back so that we can provide you with the stay you deserve.

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from GM on 31 Aug 2023
Dear Valued Guest,We appreciate you taking the time to rate your stay and hope to have you back when traveling in the area.

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from GM on 31 Aug 2023
Dear Valued Guest,We appreciate you taking the time to rate your stay and hope to have you back when traveling in the area.

10/10 Excellent

Cassandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was skeptical because it’s an extended stay hotel, but this place was incredible. It’s like a little apartment but super updated and nice. The bathroom was nice, the full fridge and microwave was great for left overs, and the breakfast was good.
Stayed 3 nights in Aug 2023
Response from GM on 31 Aug 2023
Dear Valued Guest,We appreciate you taking the time to leave a review and are glad you enjoyed your stay with us. We strive to provide all of our guests with a great experience. We hope to have you back when traveling through the area.

10/10 Excellent

Zara

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Room was clean and roomy. Breakfast needs work, and the location was close but in a scary part of Murray.
Response from GM on 31 Aug 2023
Dear Valued Guest,We appreciate you taking the time to leave your feedback. We strive to provide a great stay for all our guests and are constantly working to improve. Your feedback will help us with that, and we hope to have you back when traveling in the area.

6/10 Okay

Penelope

Liked: Staff & service
Disliked: Property conditions & facilities
Could use some improvement
To begin the unit was in disrepair and needed quite a bit of maintenance. The cabinet panel under the sink was falling apart. The corners of the walls were crumbling. There were white, drip stains on the bedside stand that heaven knows what it was. The service on check in was impeccable and very good, as far as breakfast was not impressed at all. I expected way more. In fact, both days we were there it hadn’t looked like anybody had attended to the food stations and the serving spoons were laying in the bottom of the food. Would I go here again? Probably not. The only saving grace was the staff was very friendly and cheerful.
Stayed 2 nights in Jul 2023
Response from GM on 31 Aug 2023
Dear Valued Guest, Thank you for taking the time to leave us your feedback as it assists us in improving the property. We are constantly working to provide our guests with a great stay and breakfast, so I apologize if your stay was not up to standards. We hope to have you back with us when in the area so that we can provide you with the stay you deserve as we are constantly working to improve.

10/10 Excellent

Cesar

Stayed 12 nights in Jul 2023
Response from GM on 31 Aug 2023
Dear Valued Guest,We appreciate you taking the time to rate your stay and hope to have you back when traveling in the area.

10/10 Excellent

Lei

Stayed 1 night in Jul 2023
Response from GM on 31 Aug 2023
Dear Valued Guest,We appreciate you taking the time to rate your stay and hope to have you back when traveling in the area.

10/10 Excellent

joey, washington

Liked: Cleanliness, staff & service, property conditions & facilities
Nice family hotel clean rooms my only complaint would be the lighting outside at night they need more lights
Stayed 2 nights in Jul 2023
Response from Shanna- AGM on 31 Jul 2023
On behalf of the entire hotel team, I want to thank you for staying with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with maintenance about the lights as well as our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

jason r

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel and grounds around it. Easy parking and on and off the the main streets
Stayed 1 night in Jul 2023
Response from Shanna- AGM on 31 Jul 2023
Thank you for staying with us and we hope to see you again when you are in the area.

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, property conditions & facilities
We had a very nice stay! Staff very friendly and helpful!
Stayed 2 nights in Jun 2023
Response from Shanna- AGM on 31 Jul 2023
Thank you for staying with us and we hope to see you very soon.

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very comfy & welcoming, not too far from airport, easy to find, great breakfast selection, close to walking & shopping. Room was great & large. I booked the 2 queen beds w sofa, it had a large kitchen & dining table. More room than we needed but very nice!
Stayed 1 night in Jun 2023

10/10 Excellent

barbara

Stayed 2 nights in Jun 2023

6/10 Okay

Yvonne

Stayed 4 nights in May 2023

10/10 Excellent

Barbara E

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice property that allows pets. Close to everything and quiet. Would stay here again.
Stayed 1 night in May 2023
Response from GM on 24 May 2023
Dear Valued Guest,Thank you for taking the time to leave us feedback and we are glad you enjoyed your stay. We hope to have you back when your travels bring you back to the area.

10/10 Excellent

Tatyana

Business traveller, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, clean room, good breakfast.
Stayed 2 nights in Apr 2023
Response from GM on 24 May 2023
Dear Valued Guest,We appreciate you taking the time to leave your feedback and we are so glad you enjoyed your stay. We strive to provide great service to all our guests and hope to have you back when in the area.

10/10 Excellent

Sheila

Stayed 1 night in Apr 2023
Response from GM on 24 May 2023
Dear Valued Guest,Thank you for taking the time to rate your stay with us and we hope to have you back when in the area. We are glad you enjoyed your stay!

10/10 Excellent

Sarah

Stayed 2 nights in Mar 2023
Response from GM on 6 Apr 2023
Dear Valued Guest,Thank you for taking the time to rate your stay with us. We hope to have you back when in the area as we are continually striving to provide a great stay to all our guests.

10/10 Excellent

Mariacristina

Liked: Cleanliness, staff & service, property conditions & facilities
We had overall a great stay. The only negative is that we were supposed to get housekeeping every two days and they never came, not even for a refresh, during our seven night stay.
Stayed 1 night in Mar 2023
Response from GM on 30 Mar 2023
Dear Valued Guest,We appreciate you taking the time to leave us a review and sincerely apologize housekeeping was unable to get to your room during your stay. I have passed this information on to the manager over that department and will go over procedures again with the team. Thank you again and we hope to have you back when in the area.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from GM on 30 Mar 2023
Dear Valued Guest,Thank you for taking the time to rate your stay with us and we hope to have you back when in the area.

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable but getting tired. Technology in rooms lacking
Stayed 3 nights in Mar 2023
Response from GM on 30 Mar 2023
Dear Valued Guest,Thank you for taking the time to leave your feedback. We strive to provide our guests with a great stay and apologize if our facility was not up to standards when staying with us. I have passed this feedback to our leadership and hope to have you back when in the area.

8/10 Good

Eugene

Liked: Staff & service, room comfort
Good location overall, comfortable bedding and furniture. A little dated.
Stayed 6 nights in Feb 2023
Response from GM on 30 Mar 2023
Dear Valued Guest,Thank you for taking the time to leave your feedback. We strive to provide our guests with a great stay and apologize if some items were dated. We are constantly working on replacing items that might be worn or in need of exchange. I have passed this feedback to our leadership team and we hope to have you back when in the area.

6/10 Okay

Michael

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Aging Brand
Residence Inns are becoming aged. Maintenance is not keeping up. Housekeeping is borderline ratty. Good location, quiet, better than downtown.
Stayed 2 nights in Mar 2023
Response from GM on 30 Mar 2023
Dear Valued Guest,Thank you for taking the time to leave your feedback. We strive to provide our guests with a great stay and apologize if our facility was not up to standards when staying with us. I have passed this feedback to our leadership team and we hope to have you back when in the area.