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The hotel and our room is very clean! The room was cleaned daily and the proper amount of towels & amenities were replaced. The staff is super friendly & helpful. The complimentary breakfast was good, a decent selection of hot & cold food choices. They even had turkey sausage. Great location in a safe area of downtown. I would definitely recommend this hotel. There is decent size poor with jacuzzi and sauna.
Oschenia
Stayed 4 nights in Mar 2024
Response from CJ on 8 Apr 2024
thank you for your response and feedback we are happy to have you as a guest, thank you again
Checked into the room, on the shower wall, about eye level was a large clump of long black hair. They came and cleaned, but not a great first impression. I think the walls are made of paper, could hear neighbors, hallway, people above. Parking at night is tough, and not the best neighborhood. Would find another place.
Stephanie
Stayed 2 nights in Mar 2024
Response from CJ on 4 Apr 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express SALT LAKE CITY DOWNTOWN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn ExpressSincerely,Christopher Gregg
We stay here quite often because of the free parking. They are charging for parking now, which would be fine if they were nice about it. they charged me almost 500 dollars and said i was only getting a 35 dollar refund. We did finally get it resolved, but not with the first lady.
My experience was positive. Breakfast was tasty. Pool room has a sauna which was great. They provided daily turnover service. Parking was easy. Only complaint was elevator. It was not working properly through the day, and we waited a long time for elevator.
Everything was good but two of our days we didn’t have hot water, and one day that we paid for parking we had to park elsewhere because there wasn’t any parking in the hotel garage. Wasn’t notified of boiler problem or that parking was first come first serve.
Biggest and only complaint was house keeping walked into our room while we were sleeping at 8am. Luckily the deadbolt was on. Then an hour later knocked to see if we were still there. Checkout was not until 12! I didn't understand why they would be knocking for anyone night reservation.