This is just not a 4* hotel. There is an overwhelming feeling of cost-cutting and profit maximisation taking precedence over guest satisfaction The rooms are clean, but very basic: watered down shampoo attached to the wall, beds that are so flimsy they slide across the floor, and no kettle in sight (seriously?). A safe was present but not usable, as it was just the shell with the lock removed. The breakfast buffet was fairly extensive, but all made with cheap, low-quality ingredients throughout. The orange juice was the worst I've ever had at a breakfast buffet, watered down beyond recognition. The indoor pool and spa area (a reason we chose this hotel) demands that you wear a swimming cap, however you must buy a non-refundable 3 Euro swimming cap to enter - a cost which is nowhere to be seen on the hotels.com description at time of booking. It is not the extra cost itself that annoyed me, but rather the underhand attempt to squeeze extra money out of guests, rather than being upfront with these additional costs; had I known, I would have brought a swim cap, or chosen another hotel.
The staff did not ask how our stay was upon check-out, presumably because they know the place isn't up to scratch. If you want an easy stay within walk of PortAventura for 1 or 2 nights, this will suffice (we had rooms on the front with a great view from the balcony of the park) but this place is not fit for any other purpose. How it achieves a 4* rating is beyond me.