Terrace/patio

Reviews of Golden Port Salou & Spa

4 out of 5
Golden Port Salou & Spa
C/ Pompeu Fabra, 32, Salou

Reviews

8.8

Excellent

Rating 10 - Excellent. 99 out of 187 reviews" "
Rating 8 - Good. 61 out of 187 reviews" "
Rating 6 - Okay. 21 out of 187 reviews" "
Rating 4 - Poor. 4 out of 187 reviews" "
Rating 2 - Terrible. 2 out of 187 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Wayne

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Carlos

Stayed 1 night in Oct 2023

8/10 Good

Niki

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

8/10 Good

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was a good choice for Salou, staff were helpful and friendly, spa pool hydrotherapy pool was good. Food selection was varied every day and drinks always of good quality including premium brands. Rooms functional and clean but need an upgrade. Location of the hotel great for walking to shops and beach. Portaventura around 10 euros each way in a taxi. Me and my daughter had a good time and would return back to this hotel when we visit the theme park again
Stayed 8 nights in Sep 2023

10/10 Excellent

Dermot

Stayed 10 nights in Sep 2023

10/10 Excellent

Eduardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lots of activities and very clean!
Very good overall. Nice pools, lot’s of activities for the kids. We stayed at the family building. Very good room conditions and cleaning was spotless! 10 minutes walking to the beach.
Stayed 5 nights in Jul 2023

6/10 Okay

amit

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Nice but could be better
Reception staff are not that helpful and can be quite abrupt. The hotel does have some nice facilities but the food was quite bland and was often repeated. The drink selection was good.
Stayed 7 nights in Jul 2023

10/10 Excellent

Aleksandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel for a family stay
Stayed 8 nights in Jul 2023

10/10 Excellent

Martin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2023

10/10 Excellent

Luke

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2023

10/10 Excellent

Stuart

Stayed 1 night in Jun 2023

10/10 Excellent

Fionnuala

Stayed 3 nights in May 2023

10/10 Excellent

Dermot

Stayed 10 nights in May 2023

10/10 Excellent

sulaiman

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Apr 2023

10/10 Excellent

tracy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family holidays
Best hotel I have stayed at spotlessly clean food very good staff very friendly pools great easy walk to town
Stayed 5 nights in Apr 2023

10/10 Excellent

Brian

Stayed 7 nights in Apr 2023

8/10 Good

Catherine

Stayed 3 nights in Apr 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super hotel great food lovely staff clean hotel
Stayed 10 nights in Sep 2022

8/10 Good

Philippe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money
Service was superb. The beds in this hotel need a facelift. The air conditioning needs revision as it did not work very well. Cleanness of the bathrooms should be more rigorous, the Covid-19 makes it necessary. Excellent dinner buffet and breakfast too; both have a correct value for its price.
Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good family suites. 4 pools and kids club. Short walk from the beach. 5-10mins
Stayed 4 nights in Oct 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, room comfort
Quite ok, but very noisy.
Family suites was quite new building, so it was in good shape. Pool area was great, also good breakfast and dinner. During our stay weather was not so good, so swimming was not an option (of course inside pool, but that was quite small). A lot of kids in hotel, from toddlers to teenagers, in other words a lot of noise. Soundproofing was not good. Corridors/hallways with hard surfaces does not prevent sounds at all. Thin doors. Nearby street include bars/nightclubs, specially weekends noisy. Floors in room quite dirty even after cleaning. Balcony door locks did not work.
Stayed 6 nights in Oct 2019

10/10 Excellent

Verified traveller

Stayed 6 nights in Oct 2019

10/10 Excellent

Lyndsay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
At check in was allocated a room in the new family suites building. Room was great, seperate bedroom, mini kitchen area, modern bathroom and generally modern feel with 2 patio doors and large balcony overlooking pool. Most guests seemed to be all inclusive but were were just b&b. The breakfast was great, plenty of choice to suit everyone. Drinks in the bar were reasonable for alcohol but expensive for soft drinks. Plenty of pools and loungers however there are far too many trees around the pools and therefore the loungers are in the shade most of the day and unless you move a mlion times you struggle to get sun through the day. The trees absolutely need to go!! As a result we went to the beach most days. Hotel handy for bars and restaurants and also great to catch bus for visiting surrounding areas such as Tarragona. It was our anniversary and hotel sent a bottle of cava up on our first day which was a lovely touch. All in all I woukdbg hesitate to recommend this hotel ... just needs to sort the trees out!!
Stayed 7 nights in Sep 2019

8/10 Good

Verified traveller

Stayed 3 nights in Sep 2019

8/10 Good

CT, Dublin

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for a week at the start of September! Beautiful hotel, staff were brilliant! Something on each night in the hotel! Spa was amazing! Food was okay, although very repetitive and very little flavour, almost the same stuff every night to choose from, we ended up going out for dinner after night 3 for dinner as we were bored of the food by then. Very close to the beach and all shops and bars! Was only a short ride in a taxi to theme park.
Stayed 7 nights in Sep 2019

10/10 Excellent

Verified traveller

Stayed 10 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in a con location. Very well organised and exceptionally clean
Stayed 5 nights in Sep 2019

4/10 Poor

Verified traveller

Travelled with partner
We didn’t like the way the staff handled a complaint. They gave us single beds when we had booked and confirmed a double through Expedia. When I told them this, they acted as though my complaint was a hassle and I was being unreasonable. I was then told that booking a double on expedia is a request and ya never a confirmation even though I had an email confirming double bed we are a couple and two single beds wasn’t ideal on a romantic getaway. Also the morning we were checking out, our door was opened at 9:10 am without knocking while we were still in bed. Checkout is at 11am. It was disappointing. Overall because the staff was only kind when there were no complaints, and as soon as we had a complaint they were difficult and not accommodatI guess, I wouldn’t recommend Golden Salou. There are nicer hotels at the same price point closer to the beach. This hotel was crowded. The buffet was amazing on a side note and the hotel was very clean but again the customer service was not good.
Stayed 2 nights in Aug 2019

10/10 Excellent

Jenly, London

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What can I say, we just loved it, I will book it again in my next vacation to Spain
Stayed 7 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Very basic rooms. No evening room service. Meal service would be good and coffee after dinner should be available.
Stayed 4 nights in Jul 2019

10/10 Excellent

Verified traveller

Stayed 6 nights in Jul 2019

10/10 Excellent

Gunnar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family holiday
Overall fantastic stay. Rooms in new building modern and big. Entertainment staff brilliant and good service. Really nice family holiday and would easily recommend Golden Port to others :)
Stayed 11 nights in Jul 2019

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely friendly hotel
Excellent hotel could not fault it, staff, food, cleanliness, really enjoyed our stay, wiil be back 😊
Stayed 9 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
all good.
Stayed 7 nights in Jul 2019

10/10 Excellent

Verified traveller

Stayed 3 nights in Jul 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Expedia charged me £385.61 but the hotel charged me £415 with no real reason.fridge didn't work for days. Food was not good and lukewarm with horrible coffee and tea forcing us to eat out even though we are very easy going and will normally find something to eat if there's a choice!!!
Stayed 4 nights in Jul 2019

10/10 Excellent

MrFox

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay here, the beds are very comfortable
Stayed 4 nights in Jun 2019

10/10 Excellent

Geeta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked everything about the property .Staff very friendly and considerate
Stayed 7 nights in Apr 2019
Response from Guest Services Department on 9 Jun 2019
Thank you very much for taking the time to write a review following your recent holiday with us. It brings me great joy to read that you all enjoyed yourself with us. Hopefully we will have the pleasure to welcome you back real soon. Kind regards,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Choice of food was good hotel was quiet although it was busy you didn't notice
Stayed 5 nights in Apr 2019
Response from Guest Services Department on 9 Jun 2019
Thank you very much for taking the time to write a review following your recent holiday with us. It brings me great joy to read that you all enjoyed yourself with us. Hopefully we will have the pleasure to welcome you back real soon. Kind regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2019
Response from Guest Services Department on 9 Jun 2019
Thank you very much for taking the time to write a review following your recent holiday with us. It brings me great joy to read that you all enjoyed yourself with us. Hopefully we will have the pleasure to welcome you back real soon. KInd regards,

10/10 Excellent

Verified traveller

Stayed 4 nights in Apr 2019
Response from Guest Services Department on 9 Jun 2019
Thank you very much for taking the time to write a review following your recent holiday with us. It brings me great joy to read that you all enjoyed yourself with us. Hopefully we will have the pleasure to welcome you back real soon. KInd regards,

10/10 Excellent

Andrew, Scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel good choice of food at meal times staff where friendly will be returning next holiday
Stayed 5 nights in Oct 2018

10/10 Excellent

Sandra, Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We really enjoyed our stay, we found all staff to be pleasant and helpful. The food for breakfast gave us a wide choice and was lovely. Entertainmant during the day and at night was very good. We will certainly return or use another of the Golden Hotels
Stayed 7 nights in Oct 2018

10/10 Excellent

Peter, Prestwick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great food but some of the waitresses were not very friendly
Stayed 7 nights in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant stay
Lovely breakfast with lots of variety. We were upgraded to a double room in the new hotel block with gorgeous decoration and bathroom facilities. 5 pools to choose from, great food at the bars and reasonable prices for those that aren’t on all inclusive. Would definitely recommend
Stayed 5 nights in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff are always happy to help with any queries you have. Spoilt for choice with 3 swimming pools with varied atmospheres. The pool on the upper level is ideal for quiet and relaxing sunbathing.
Stayed 4 nights in Aug 2018

4/10 Poor

B M

Found the receptionist very unfriendly and unwelcoming. She also strangely needed a hotels.com voucher even though i've never been requested this before. As soon as we checked in to the room, we noticed an awful overpowering smell of cleaning chemicals which gave my wife and I a headache. We there requested to move rooms and were moved to another, which whilst didn't have the awful smell, clearly hadn't been cleaned well as there was dust and sand on the wardrobes and in the toilet. We tried to call reception but they're forever engaged so we went down again and asked them to get it cleaned whilst we were out. They did give it a better clean but it makes you wonder why you need to make these sorts of basic requests. The breakfast was good with a lot of variety and the pool games are fun but i wouldn't rate this hotel a 4* at all.
Stayed 2 nights in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Excellent Hotel - great facilities, beautiful food & bar
Stayed 5 nights in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
food good quality but rooms could do with a little update
Stayed 7 nights in Jun 2018