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Reviews of SureStay Plus Hotel By Best Western Salmon Arm

2.5 out of 5
SureStay Plus Hotel By Best Western Salmon Arm
61 10th St Sw, Salmon Arm, BC

Reviews

8.0

Very good

Rating 10 - Excellent. 307 out of 1000 reviews" "
Rating 8 - Good. 443 out of 1000 reviews" "
Rating 6 - Okay. 171 out of 1000 reviews" "
Rating 4 - Poor. 50 out of 1000 reviews" "
Rating 2 - Terrible. 29 out of 1000 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Yuanyuan

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
At checking in when I ask if there is another room(ground floor or close by room) available due to my leg problem. I was told that’s the only room they have available. After I turn in for the night ready for bed I notice there is a big sinking hole in the middle of the mattress. After I remove the cover the mattress looks older than me. Very uncomfortable! I called front desk suddenly they have room available and offer to move me at 11:16pm after a long day drive. Not impressed not happy.
Stayed 1 night in Apr 2024

8/10 Good

Sandra, Winnipeg

Liked: Staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Jesse

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free breakfast was not listed with the room but it was included so a major bonus with 6 kids.
Stayed 1 night in Mar 2024

10/10 Excellent

Jim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
SureStay has become our go to hotel for Salmon Arm, the best service and location for the price and excellent service.
Stayed 1 night in Mar 2024

4/10 Poor

Darla

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
Rooms were not clean, floors had physical dirt on them everything extremely dusty.
Stayed 1 night in Mar 2024
Response from Donna on 7 Apr 2024
Thank you for reaching out to us.I am sorry that we did not meet the standards on which it should be.I do hope you will try us again so you have a better stayDonna

10/10 Excellent

Jim

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great Hotel, within a short hop from Hwy 1 on the Western Side of Salmon Arm. Great Accommodations at a Great Price Compared to the other options in town.
Stayed 1 night in Mar 2024

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location and ample parking even for larger vehicles
Stayed 1 night in Mar 2024

8/10 Good

Robyn, Kamloops

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The shower wasnt draining probably and the knob to pull to start the shower was very difficult to pull.
Stayed 2 nights in Mar 2024
Response from donna on 3 Apr 2024
Thank you for the review.I am sorry that you had issues with the shower.We will be looking into this and we hope to see you again.Donna Front Desk Manager

8/10 Good

John

Travelled with pets, Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Plumbing could hear others showers go on and off. Outside gargage can over flowing . Handy location to everything though.
Stayed 1 night in Mar 2024
Response from Donna on 3 Apr 2024
Thank you for the review.I am terribly sorry that you could hear the water running from other showers. I do hope that you will stay with us again.DonnaFront Desk Manager

8/10 Good

Wessley

Travelled with family and small children
Liked: Amenities
Good stay
Stayed 1 night in Mar 2024
Response from Donna on 3 Apr 2024
Thank you for the review.I am glad that you had a good stay, we look forward to having you again.DonnaFront Desk Manager

10/10 Excellent

E

It is definitely a 3 star
Stayed 1 night in Mar 2024

4/10 Poor

Justin

Stayed 3 nights in Mar 2024

6/10 Okay

Jack

Stayed 1 night in Mar 2024

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities
Keep up the good work
Stayed 1 night in Feb 2024

10/10 Excellent

Travis

Travelled with pets, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
It was perfect , comfort and clean and all things mentioned above , great staff , easy access to food , we will be back
Stayed 1 night in Feb 2024

10/10 Excellent

Sumit

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a well managed property with well planned design and facilities. Will come back again for sure.
Stayed 1 night in Feb 2024

8/10 Good

Justine

Liked: Cleanliness, staff & service
Very clean Limited parking The room was very hot all night, unable to turn heat down, almost unbearable
Stayed 1 night in Feb 2024

8/10 Good

Candace

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel! Room was clean and had a comfy bed. It was a great breakfast in the morning. Only downfall was we heard the train at night which was pretty loud in my room. Our room was close to the tracks
Stayed 1 night in Feb 2024

10/10 Excellent

Joanne

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean service is good and aside from being may be 100 feet from the railway tracks that ran all the trains ran all night. It was very quiet. I only heard the train go by this morning when I went to my truck and and departed so it was a great stay.
Stayed 1 night in Feb 2024

8/10 Good

Edgar

Good location, pleasant staff, nice breakfast
Stayed 3 nights in Jan 2024

8/10 Good

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

4/10 Poor

NICOLE

Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Barry H. on 9 Jan 2024
Thank you for taking the time to review our property. I sincerely apologize for the inconveniences during your stay with us. We hope that you will consider staying with us again in the future so we can provide you with a superior experience. Thank you for your feedback. Safe travels!

6/10 Okay

TERESA

Travelled with pets, Travelled with partner
Stayed 1 night in Dec 2023

10/10 Excellent

Alexis

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Rachelle

Stayed 2 nights in Dec 2023

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good price and location.
Stayed 1 night in Dec 2023

10/10 Excellent

Jim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to access from the highway, staff is super friendly and accommodating.
Stayed 1 night in Dec 2023

8/10 Good

david

Stayed 1 night in Dec 2023

4/10 Poor

Joel

Liked: Staff & service
Disliked: Cleanliness
Stayed 4 nights in Dec 2023

8/10 Good

Rodney

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Ryan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms. Friendly staff. Yummy breakfast. Highly recommend!!
Stayed 1 night in Dec 2023

6/10 Okay

Jacquelyn

Liked: Cleanliness, staff & service
Disliked: Amenities
Great location. Room was not updated and smelled very strongly of cigarette smoke Hot tub was still out if service. (Been over a year)
Stayed 1 night in Nov 2023

8/10 Good

Danielle

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent stay for the price. We requested a pet-friendly room, so it perhaps wasn't as nice as other rooms, but that was to be expected. The room was spacious and clean. Perfect for a one-night stay.
Stayed 1 night in Nov 2023

2/10 Terrible

khalid

Business traveller
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
They gave the room next to the train track very noisy that was disrespectful. I work all day and was driving for 7 hours I was in need of good room . This front office guy gave me the Conner room next to the railway track . I will apply for my refund . And will not recommend any one here .
Stayed 1 night in Nov 2023
Response from Bill - General Manager on 1 Dec 2023
I am sorry to hear that we did not meet your expectation while staying with us.The room that was assigned to you is a standard room and we have never had issues from other guests regarding noise. I wish you had informed the front desk that you did not find the room acceptable and we would have happily moved you to a different room suitable to you.

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will be back
Easy and fast check in and out.would book it again
Stayed 1 night in Nov 2023

10/10 Excellent

Sandi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Raymond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Their breakfast left a lot to be desired.
Stayed 1 night in Oct 2023

10/10 Excellent

Shaun

Stayed 1 night in Oct 2023

10/10 Excellent

Justine

Stayed 2 nights in Oct 2023

8/10 Good

Erin

Liked: Cleanliness, staff & service
Convenience!
Stayed 1 night in Oct 2023

4/10 Poor

AMANDA JOLYNN

Travelled with pets, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
First thing we noticed upon entering our room was a very strong odour to it. The room was also quite dirty with dust, dead bugs on the floor, stained couch, and mildewy taps. We arrived super late, so we didn't request another room. When we brought it up to the front desk staff in the morning they were very accomodating and apologized. The breakfast was decent and we found the front desk staff helpful. However, we wouldn't book there again based on condition and dirtyness of the room we had.
Response from Barry H. on 17 Oct 2023
Thank you for taking the time to review our property. I sincerely apologize for the inconveniences with your room. Had you let us know right away, we would have been more than happy to move you to another room if possible. We have forwarded your comments to our housekeeping department for review, and will be working to improve our services. We hope that you will stay with us again in the future, so we can provide you with an improved stay. Again, my apologies. We appreciate your feedback. Safe travels!

10/10 Excellent

Tanya

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great front desk service from Roberta
Stayed 1 night in Oct 2023

8/10 Good

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Paul

Liked: Staff & service
Paul&Rita
Very convenient location for our road trip and in a very lovely town. Nice swimming pool and fantastic hot breakfast.
Stayed 1 night in Sep 2023

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great spot to stay overnight. Good food nearby and a hot delicious breakfast included with room!
Stayed 1 night in Sep 2023

8/10 Good

Rye

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Emma

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Nina

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with above average full breakfast. We appreciate being able to bring our pets for a nominal fee. The desk clerk was friendly and knowledgeable about the area. We will stay again next time we are in Salmon arm.
Stayed 1 night in Sep 2023