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Reviews of Best Western Salisbury Plaza

2.5 out of 5
Best Western Salisbury Plaza
1735 N Salisbury Blvd, Salisbury, MD

Reviews

6.2
Rating 10 - Excellent. 113 out of 599 reviews" "
Rating 8 - Good. 154 out of 599 reviews" "
Rating 6 - Okay. 108 out of 599 reviews" "
Rating 4 - Poor. 87 out of 599 reviews" "
Rating 2 - Terrible. 137 out of 599 reviews" "

6.6/10

Cleanliness

6.8/10

Staff & service

6.0/10

Amenities

6.2/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice property. Check in and check out was easy. The parking is gated so there was plenty of room. Room was clean.
Stayed 1 night in Apr 2024
Response from Kimberley Shaver GM on 14 Apr 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Okay

Kayla

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Kimberley Shaver GM on 14 Apr 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Ramfis

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Kimberley Shaver GM on 14 Apr 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Jesula

Stayed 1 night in Mar 2024
Response from Kimberley Shaver GM on 14 Apr 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Okay

Ellie

Stayed 1 night in Mar 2024
Response from Kimberley Shaver GM on 23 Mar 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Luisa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Worth the price, we only stayed one night but would stay again.
Stayed 1 night in Mar 2024
Response from Kimberley Shaver GM on 17 Mar 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Eddison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Kimberley Shaver GM on 11 Mar 2024
We thank you for taking your time to fill out this survey. We are happy to hear that you enjoyed your stay and we look forward to your return.

4/10 Poor

Barbara

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Not very appealing
Stayed 1 night in Jan 2024
Response from Kimberley Shaver-GM on 20 Feb 2024
Thank you for taking the time to fill out this survey. We are sorry to hear that your stay wasn't up to your satisfactory. If you would like to call the hotel so that we can see what was not up to your satisfactory. I would be happy to hear them.

8/10 Good

Sofia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Kimberley Shaver GM on 11 Mar 2024
Thank you for taking the time to fill out this survey. We have happy to hear that your stay was enjoyable, and we look forward to your return.

10/10 Excellent

Okera

Stayed 1 night in Feb 2024
Response from Kimberley Shaver GM on 23 Mar 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Phyllis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Jan 2024
Response from Kimberley Shaver GM on 29 Jan 2024
We thank you for taking your time to fill out this survey to let us know how your stay was. We are happy to hear that your stay was enjoyable and accommodating. We look forward to your return

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice and the room was spotless.
Stayed 1 night in Jan 2024
Response from Kimberley Shaver GM on 24 Jan 2024
We thank you for your review on how your experience was here at Best Western Salisbury Plaza. We are happy to hear that your stay and all accommodations were satisfactory. We look forward to your return.

6/10 Okay

Tia

Stayed 2 nights in Jan 2024
Response from Kimberley Shaver GM on 11 Mar 2024
We thank you for taking the time to fill out this survey. We are sorry to hear that your stay was not up to satisfactory. We will be looking into your issues and concern and correcting them. We look forward to your return.

2/10 Terrible

Kathleen

Stayed 3 nights in Jan 2024
Response from Kimberley Shaver GM on 22 Jan 2024
Ms. Kathleen, I am sorry to see that this reservation didnt go well with you. If i can be of any assistance please feel free to reach out and contact me 410-546-1300. We hope that you will return to see all the new renovated rooms, tv and more.

2/10 Terrible

Christie

Disliked: Cleanliness, amenities, property conditions & facilities
We had a roach crawl across our bathroom counter. The mattresses were so uncomfortable and the bedsheets were stained with blood and the top dressings had stains on their white bed linens. The bed frame is old and the furniture are all falling apart and the ceiling in the bathroom is meant for someone no taller then, 5’6”! The best part of it was the front entrance and breakfast was a bit of a miss. The street is o busy with traffic and the phone nextdoor to us rang nonstop all night long and I told them this. Would never stay there again.
Stayed 2 nights in Dec 2023
Response from Kimberley Shaver GM on 12 Dec 2023
I do apologize that your stay with us was not satisfactory We are in the process updating our property with new furniture Unfortunately they are coming in next month. As far as the traffic for this area it is very busy We will be addressing your concerns and issues to make sure that this doesnt happen again. We hope that you will give us another try as we are striving to improve our property

2/10 Terrible

Fabienne

Disliked: Cleanliness, staff & service, property conditions & facilities
The rooms had a foul smell, staff did not clean the room only picked up garbage. Not even a bottle of water was provided.
Stayed 2 nights in Dec 2023
Response from Kimberley Shaver GM on 11 Dec 2023
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using your concerns to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Carol

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Nov 2023
Response from Kimberley Shaver GM on 12 Dec 2023
We are glad to hear that your stay with us was satisfactory. We value your opinions during your stay. We look forward to your return We hope that you and your family have a wonderful holiday season

2/10 Terrible

Yvonne

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They lie!!!
Asked for a room on the 1st floor, because I have mobility issues. The staff lied consistely that they did not have 1st floor rooms. The infact have multiple rooms on the first floor, the hotel was not full at all. I saw housekeeping cleaning roo.s on the firsr floor and still, they lied and sait they had no rooms. Because I was in town for surgery, I did not have time to look for a room somewhere else. The morning of check out, the maintence or housekeeping came around and pounded on the door lije there was a fire. I guess that was considered a wake up call. This was the worse stay at this hotel ever!!! Not sure if they have changed management, but it is awful. The outright, bold face like was just too much!!
Stayed 2 nights in Dec 2023
Response from Kimberley Shaver GM on 12 Dec 2023
I do apologize that your stay with us was not satisfactory Unfortunately, this time of the year we do shut down our second building. So sometimes our first floor doubles rooms are not always available, and we have to use our second floor. We do have handicap rooms available. We hope that you do give us another chance and we would like to offer your a discount on your next stay. Please feel free to contact the hotel

6/10 Okay

Ashley

Travelled with pets, Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
I like that they allow pets. However i didnt like that they don't properly clean. The floor was dirty(needed to be moped) and their was a lot of rose pedals under the bed that my puppy kept getting.
Stayed 2 nights in Dec 2023
Response from Kimberley Shaver GM on 5 Dec 2023
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Tia

Stayed 5 nights in Nov 2023
Response from Kimberley Shaver GM on 21 Dec 2023
We are happy to hear that your stay with us was a memorable one and we look forward to seeing you again. From our Family to yours, we hope you have a wonderful holiday season.

8/10 Good

Raven

Travelled with family
Liked: Cleanliness, staff & service, amenities
Pretty good stay minus lil things like you had to give old towels 1st and wait for them to bring it back when another hotel I’ve been to they just trade the old for new right then.Tv didn't have no remote phone didn’t work microwave was dirty but I cleaned it other then that the stay was pretty cool.
Stayed 3 nights in Nov 2023
Response from Kimberley Shaver GM on 30 Nov 2023
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using your concerns you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Kimberley Shaver GM on 15 Dec 2023
Thank you for staying with us We hope your stay was satisfactory We look forward to your return. From the staff here at Best Western, we would like to say Happy Holidays .

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place will stay again in the future
Stayed 2 nights in Nov 2023
Response from Kimberley Shaver GM on 28 Nov 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Reginald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Kimberley Shaver GM on 21 Nov 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Angel

Stayed 3 nights in Nov 2023
Response from Kimberley Shaver GM on 22 Nov 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

2/10 Terrible

gregory

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Bad Experience
Awesome check in at the front desk. He was very nice and helpful with recommendations whete to eat. In my room, at midnight the room next to me was VERY loud. I called the front desk and she said she would look into it. 15 min later still very loud. I call the front desk again and she was very rude and said she walked the hallway znd didn't hear anything. 30 min later their tv is still on 11 but no more yelling
Stayed 1 night in Nov 2023
Response from Kimberley Shaver GM on 9 Nov 2023
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using your concerns you gave us to implement improvements to ensure we offer a better experience for guests in the future.

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Kimberley Shaver Gm on 9 Nov 2023
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the concerns you gave us to implement improvements to ensure we offer a better experience for guests in the future.

8/10 Good

Tanya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Kimberley Shaver GM on 9 Nov 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Okay

Marek

Stayed 1 night in Oct 2023
Response from Kimberley Shaver GM on 21 Nov 2023
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

2/10 Terrible

Liberty

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Smelled like smoke and all of the hallways were lined with ash trays
Stayed 1 night in Oct 2023
Response from Kimberley Shaver GM on 9 Nov 2023
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the concerns you gave us to implement improvements to ensure we offer a better experience for guests in the future.

6/10 Okay

Sandra

Travelled with family
Disliked: Cleanliness
Stayed 2 nights in Oct 2023
Response from Kimberley Shaver GM on 9 Nov 2023
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the concerns you gave us to implement improvements to ensure we offer a better experience for guests in the future.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Kimberley Shaver GM on 23 Oct 2023
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Poor

Helen

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Don’t come here. It’s run down, not in a nice area, and feels extremely unsafe.
Stayed 1 night in Oct 2023
Response from Kimberley Shaver GM on 23 Oct 2023
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, room comfort
Boat Trip
Hotel is older but refurbished. Room was clean. Check in was very pleasant with Rodney. We stayed on a Friday nite. There were a couple rooms partying above us, but the room was pretty well sound insulated.
Stayed 1 night in Oct 2023
Response from Kimberley Shaver GM on 23 Oct 2023
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okay

Kathy

Liked: Cleanliness
I blankets for pull out and took hours to get towels
Stayed 2 nights in Oct 2023
Response from Kimberley Y Shaver GM on 18 Oct 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Okay

Taariq

Travelled with partner
Liked: Staff & service
Typical Motel nothing special about it. It works for a cheap weekend and on a budget
Stayed 2 nights in Oct 2023
Response from Kimberley Shaver GM on 13 Oct 2023
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future

2/10 Terrible

Lina

Disliked: Cleanliness, property conditions & facilities
Response from Kimberley Shaver GM on 10 Oct 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Okay

William

Travelled with family, Travelled with pets
Not the nicest, but tolerable. May because we had to small dogs, but still was just ok for an overnight stay.
Stayed 1 night in Oct 2023
Response from Kimberley Shaver GM on 10 Oct 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

2/10 Terrible

Chevonne

Stayed 2 nights in Sep 2023
Response from Kimberley Y. Shaver GM on 18 Oct 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Karla C

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Kimberley Shaver GM on 27 Sept 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

2/10 Terrible

Chevonne

Liked: Staff & service
Disliked: Cleanliness, amenities
Had numerous issues with my stay this past weekend. I had to report a party and had to report my door being open from cleaning ladies when I was not in the room.
Response from Kimberley Shaver Gm on 9 Nov 2023
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the concerns you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 Excellent

Pedro

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at Best western Salisbury Plaza Hotel from 09/15/2023 to 09/17/2023. The Hotel exceed my expectations; very friendly employees, Good variety of breakfast, Renovated Hotel and very safe and Clean environment. Gladly recommended!! 10/10
Stayed 2 nights in Sep 2023
Response from Kimberley Shaver GM on 19 Sept 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Gary

Business traveller, Travelled with pets, Travelled with partner
I had booked this room for Sept 16th for one night … then I looked at the reviews and got scared… but Stacy at the front desk was so funny and nice… and the room was very clean and clean smell bed was very comfortable I liked how they had a gate around the hotel made me feel safe, plus we had a lot of fishing stuff in the bed of the truck. Also our small dog was very comfortable there as we walked around the back there was a small body of water there and something was laying in the sun and I heard it crawling into the water I wish I would of seen it ! Wonder what kind of reptile or water animal it could have been ?
Stayed 1 night in Sep 2023
Response from Kimberley Shaver GM on 18 Sept 2023
hank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

2/10 Terrible

Germaine

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel
This was the worse hotel ever. We got there at 4pm and they said they had issues with hotels.com getting the reservations in their system. After about 2 hours, they had a fax and had to put it in the system. The room we got wasn’t the room we booked. The room wasn’t ready until 8pm. We went out, then we we returned it was midnight, we noticed the bed was broken. They didn’t have anyone to fix it until noon the next day. We also did not have any towels. Yesterday, the bed was fixed, they did not room service change the sheets or anything which had stains from the maintenance fixing the bed. We waited for sheets for an hour. It wasn’t the right ones. We waited again for 15 minutes, we got stuff but not everything we needed.
Stayed 2 nights in Jul 2023
Response from Kimberley Shaver GM on 5 Sept 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you disliked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Affordable price. Close to the beach.
Stayed 1 night in Sep 2023
Response from Kimberley Y. Shaver on 5 Sept 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

4/10 Poor

Matt

Stayed 1 night in Aug 2023
Response from Kimberley Shaver GM on 22 Sept 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

2/10 Terrible

Michael

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely unhappy with this hotel. Not at all what I expected. Pictures online are very misleading. Area is unsafe and the property was a mess. I was also given a room that was already occupied. DO NOT stay here!!!
Stayed 1 night in Aug 2023
Response from Best Western Salisbury Plaza on 1 Sept 2023
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Verified traveller

Stayed 3 nights in Aug 2023
Response from Kimberley Shaver GM on 24 Aug 2023
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023
Response from Kimberley Shaver Gm on 24 Aug 2023
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Poor

Daniel

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was super nice and accommodating, but the rooms were not very nice - prior guests had obviously smoked in this non-smoking room, and literally tracked dirt on our feet/shoes when we moved throughout the room. There was also significant construction going on at the site during our stay.
Stayed 1 night in Aug 2023
Response from Kimberley Shaver GM on 24 Aug 2023
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.