This is a 2* hotel. It may be on the list for renovation but until then, calling it a 4* is false advertising. The rooms are beyond shabby, they are boiling hot even if you leave the windows open to the very busy road noise. The shower was fixed and pulsating constantly, I don't want a back massage when washing my face. The biggest problem was sockets. There was one right behind the leg to the desk. And another next to the tv for the kettle. Plugging the fan and my phone charger in over night at a decent distance to the bed was a problem.
There are redeeming features. The bed was perfectly comfortable if not mind blowing and the staff were very friendly and helpful. I was able to check in slightly early and whilst I was initially given a disabled room by mistake, the problem was quickly rectified with profuse apology. I was also provided with a floor fan to help with the heat issue and when i struggled with turning off the shower on the second day, housekeeping were extremely prompt and super friendly coming to help. Parking was easy and free.
In all, it wasn't a horrendous experience but for a similar price, I wish I'd tried the 3* Ibis over the road, I'd shunned it in favour of this 4* but think that was likely a mistake.
Comment from Hotel Management
07-May-2019 by Trevor, Hotel Management
Thank you for taking the time to submit a review after your recent stay with us. We sincerely appreciate your feedback but we are very disappointed to see that we clearly did not meet your expectations.
I have noted your comment on our current decor and modernity of the hotel but I am able to assure you that we are planning significant refurbishment over the next 12 months.
I hope that you will consider visiting us again in the future when we can offer an improved product and fully meet your expectations.
Trevor Vels | General Manager