Ratings based on 1,584 verified reviews

3.7 out of 5
80% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia-verified reviews
4 out of 5
by a verified traveller

Posted 22-Jul-2019
Staff are really friendly, hotel is a little tired in the rooms.
Comment from Hotel Management
22-Jul-2019 by Trevor, Hotel Management
Dear Guest, Thank you for taking the time to submit such a positive response after your recent stay with us. We sincerely appreciate your superb feedback, particularly on the service you received from our staff members. We are delighted that you enjoyed your stay with us although I have taken note of your comment on our current need to refresh certain aspects of our decor and furnishings. We are currently finalising a number of replacement programs which will definitely achieve this as the year progresses. We trust that you will stay with us again on your next visit to Manchester. Kind Regards, Trevor Vels | General Manager
5 out of 5
by a verified traveller

Posted 22-Jul-2019
I came here to contemplate the future of my Marriage, and I have got to say. It was just what I needed. I cannot express enough or recommend this Hotel enough, the friendly staff whom nothong was too much trouble, parking on site too was great as I could see my van from my window. And more importantly, it was peaceful, clean and just what I needed. The bar is excellent, the breakfast exceeds expectations as Hotels go. Definitely a Hotel I would highly recommend. Hopefully next time, I will have my Wife with me! 😁
Comment from Hotel Management
22-Jul-2019 by Trevor, Hotel Management
Dear Dan, Thank you for taking the time to submit such a positively detailed response after your recent stay at our hotel. We thank you for your super feedback and we are pleased to see that we were able to contribute to such a successful contemplative visit to our city. We are delighted that you enjoyed your stay and hope that you will stay with us again on your next return to Manchester. Kind Regards, Trevor Vels | General Manager
4 out of 5
by a verified traveller

Posted 14-Jul-2019
Comment from Hotel Management
22-Jul-2019 by Trevor, Hotel Management
Dear Guest, Thank you for taking the time to submit a positive survey response after your recent stay with us. We sincerely appreciate your superb feedback score and we are delighted that you enjoyed your stay. We hope that you will stay with us again on your next visit to Manchester. Kind Regards, Trevor Vels | General Manager
2 out of 5
by a verified traveller

Posted 11-Jul-2019
had to pay 280 for one night.. got 1970's unusable taps in wash basin and no hot water
Comment from Hotel Management
22-Jul-2019 by Trevor, Hotel Management
Dear Guest, Thank you for taking the time to submit a review after your recent stay with us. We sincerely appreciate your feedback but we are very disappointed to see from your scoring that you did not enjoy your stay as much as we would have liked. I hope that you will consider returning to stay with us again in the future when we can better meet your expectations. Kind Regards, Trevor Vels | General Manager
2 out of 5
by a verified traveller

Posted 10-Jul-2019
It was very difficult to sleep, the rooms on the road side desperately need double glazing or sound proofing, you can hear every thing that goes by the building. The people in the room next to me were talking loudly/shouting at each other until approx 2am. Not once did any of the staff ask how my stay was when i checked out. This used to be an ok hotel, now its gone a little downhill.
Comment from Hotel Management
10-Jul-2019 by Trevor, Hotel Management
Dear Guest, Thank you for taking the time to submit a review after your recent stay with us. We sincerely appreciate your feedback but we are very disappointed to see from your scoring and comments that you did not enjoy your stay as much as we would have liked. Please accept our apology for the noise disruption that disturbed your stay but I hope that you will consider returning to stay with us again in the future when we can better meet your expectations. Kind Regards, Trevor Vels | General Manager
2 out of 5
by a verified traveller

Posted 07-Jul-2019
Room old and tired...cracked sink, very noisy old shower, horrible fabrics colour scheme and contents.Looked like something from the 70s. Horrible bar.
Comment from Hotel Management
08-Jul-2019 by Trevor, Hotel Management
Dear Guest, Thank you for taking the time to submit a review after your recent stay with us. We sincerely appreciate your feedback but we are disappointed to see that you did not enjoy your stay as much as we would have liked. I have taken note of your comment on our current need to refresh certain aspects of our room decor and furnishings. We are in the process currently of planning a number of replacement programs which will definitely upgrade our overall standard as the year progresses. We trust that you will stay with us again on your next visit to Manchester. Kind Regards, Trevor Vels | General Manager
1 out of 5
by a verified traveller

Posted 07-Jul-2019
Comment from Hotel Management
08-Jul-2019 by Trevor, Hotel Management
Dear Guest, Thank you for taking the time to submit a review after your recent stay with us. We sincerely appreciate your feedback but we are very disappointed to see from your scoring that you did not enjoy your stay as much as we would have liked. I hope that you will consider returning to stay with us again in the future when we can better meet your expectations. Kind Regards, Trevor Vels | General Manager
5 out of 5
by a verified traveller

Posted 02-Jul-2019
Location - close to the office and the Quays; comfortable - but very warm in the room
Comment from Hotel Management
08-Jul-2019 by Trevor, Hotel Management
Dear Guest, Thank you for taking the time to submit such a positive response after your recent stay with us. We sincerely appreciate your feedback scoring and we are delighted that you enjoyed your stay with us. We look forward to having you stay with us again on your next visit to Manchester. Kind Regards, Trevor Vels | General Manager
5 out of 5
by a verified traveller

Posted 28-Jun-2019
Comment from Hotel Management
28-Jun-2019 by Trevor, Hotel Management
Dear Guest, Thank you for your survey response received after your recent stay. We sincerely appreciate your scoring and we are delighted that you clearly enjoyed your stay with us. We look forward to welcoming you back for any future visits. Kind Regards, Trevor Vels | General Manager
4 out of 5
by a verified traveller

Posted 24-Jun-2019
Comment from Hotel Management
26-Jun-2019 by Trevor, Hotel Management
Dear Guest, Thank you for taking the time to submit a positive response after your recent stay with us. We sincerely appreciate your feedback scoring and we are delighted that you clearly enjoyed your stay. We hope that you will stay with us again on your next visit to Manchester. Kind Regards, Trevor Vels | General Manager