Ratings based on 207 Verified Reviews

4.7 out of 5
96% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from Birmingham

Excellent hotel in a quiet area.

Posted 08-Sep-2017
Pros: Very comfortable hotel.
Cons: Perhaps could be cheaper and then more people might eat there.
Location: Near to Hop on - Hop off bus stop.
Excellent hotel, in a very quiet area, close to the bus stop for hop on hop off buses. Did not eat at the hotel, dining room at breakfast and dinner always looked empty, perhaps prices are too expensive. Excellent staff.
Comment from Hotel Management
11-Sep-2017 by Guest Experience Manager, Hotel Management
Dear Guest, We are happy to know that you enjoy in Barceló Emperatriz, we thank you for sharing this valuable feedback with us, please rest assured that the information you have provided will be used accordingly to enhance our future guests' experiences among us and we hope you will visit us again in the future. Greetings Barceló Emperatriz Team
5 out of 5
Recommended
for Everyone
by A verified traveller from Scotland

Clean modern hotel.

Posted 08-Sep-2017
Pros: Friendly staff, clean modern decor.. Daily water in room & at reception.
Cons: Flexible breakfast options
Location: Hop on hop off bus tour stops nearby ( modern route). Great shopping Serrano street (5-10 mins ) .Walking to Bernabeu stadium or retiro park @ 30mins
Stayed here on 4 night break with friend. Ideal location if you're happy to walk.. . - which we were. Shopping area,metro & restaurants close by. Staff very helpful . Hotel is in quieter area, which was nice to return to after busy day. Small roof top area was a bonus, with sun loungers & small plunge pool. Only negative comment would be breakfast at €26 was a bit expensive. We chose to eat out.
Comment from Hotel Management
11-Sep-2017 by Guest Experience Manager, Hotel Management
Dear Guest, We first would like to thank you for choosing our Barceló Emperatriz hotel for your visit in Madrid and for sharing your comments on your experience among us. Regarding to the breakfast we work with wide variety of both local and international delicacies for each service to please all palates. However it makes very happy to know that you have been satisfied with your stay. We hope to see you soon. Greetings from Barceló Emperatriz Team.
5 out of 5
Recommended
for Everyone
by A verified traveller from hampshire, uk

Posted 04-Sep-2017
Great hotel good location Swimming pool is a bit small
5 out of 5
Recommended
for Everyone
by A verified traveller from USA

Wonderful staff, nice hotel.

Posted 31-Aug-2017
Pros: Location good, staff first rate, nice roof view.
Cons: This property can't be improved.
Location: Everything in Madrid is in walking distance. Quiet area,
This is a lovely hotel in a safe location.The night before this traveler was scheduled to fly home, the airline canceled the return flight AFTER a boarding pass had been issued. In a panic this traveler fled to the lobby in a state of dazed confusion. At this critical juncture, 1AM location time, the wonderful staff intervened with calm assurances that no matter the problem they would take care of same. If a room was needed, no problem, if a taxi was needed, no problem, if help with the airline was needed, no problem. Relax don't worry, we have everything covered. A few phone calls later and this traveler was booked on a return flight, no problem. This property is clean but not spectacular, however when this traveler needed immediate help the staff was there, no questions asked. When returning to Madrid, this traveler will lodge nowhere else.
Comment from Hotel Management
03-Sep-2017 by Guest Experience Manager, Hotel Management
Dear Guest, we would like to thank you for the lovely review you shared following your recent visit and are delighted to read that we were able to match your holiday expectations. Our team works very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated. We hope to welcome you back soon. Best regards,
4 out of 5
Recommended
for Everyone
by A verified traveller from london

Really nice hotel in a good location.

Posted 30-Aug-2017
Lovely hotel, very clean and friendly staff. It was in a good location for a city break and nice to have a pool to relax after a day of sight seeing.
Comment from Hotel Management
03-Sep-2017 by Guest Experience Manager, Hotel Management
Dear Guest, thank you so much for your lovely comments. We hope to welcome you back soon. It has been a real pleasure to serve you. Receive a warm greeting from Barceló Emperatriz Team.
5 out of 5
Recommended
for Everyone
by A verified traveller from Louisville, KY

Amazing Overnight stay

Posted 23-Aug-2017
Our flight got canceled so we had to do an overnight stay in Madrid to catch a flight the next day. Chose this hotel and made the perfect decision. Very clean and modern rooms. We chose the family room which was very spacious two rooms adjoining together. Hopefully will return in the future for proper vacation. Near the city center. 10 min by taxi. Airport was about 25 minutes by taxi. Staff very nice & friendly
4 out of 5
Recommended
for Everyone
by A verified traveller from BERMUDA

Nice hotel and quiet. Nice pillows!

Posted 23-Aug-2017
Pros: The beds were nice and comfortable
Cons: The breakfast pricing
Location: Close to shops but nice and quiet
Pleasant stay but the breakfast was somewhat expensive. Staff were very friendly and the beds were nice and comfortable.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great stay in Madrid

Posted 19-Aug-2017
Pros: Everything, decor, facilities, staff, accommodation were all very good.
Cons: Nothing.
Location: Very near metro station and near 2 museums and a few bars and restaurants
Hotel was first class, near the metro stop with very helpful and knowledgeable staff.
Comment from Hotel Management
21-Aug-2017 by Guest Experience Manager, Hotel Management
Dear Guest, We would like to thank you for having chosen our Hotel Barceló Emperatriz and for taking the time to give us some feedback about your experience by filling in our online survey. We really care about your opinion to keep improving every day the quality of our facilities and services. We are very happy to know that you have been satisfied with your stay at Barceló Emperatriz, we work very hard every day to exceed the expectations of our guests. Thank you for your lovely comments regarding our glamorous location, and the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them. We look forward to welcoming you back soon in our hotel. Please do not hesitate to contact us prior to your arrival if you have any special request. We will be more than happy to help you. Receive a warm greeting from the Barceló Emperatriz Team
5 out of 5
Recommended
for Everyone
by A verified traveller from Canada

Very nice hotel in a quiet neighbourhood.

Posted 19-Aug-2017
We were a faiy f 4 and they gve us 2 room which were connected. We had comfortabe beds. Since we had jet lag, we couldn't have BF there but lunch was excellent with a reasonabe price. Generally great experience. Good hotel.
Comment from Hotel Management
21-Aug-2017 by Guest Experience Manager, Hotel Management
Dear Mrs. Veljic, We would like to thank you for having chosen our Hotel Barceló Emperatriz and for taking the time to give us some feedback about your experience. We really care about your opinion to keep improving every day the quality of our facilities and services. We are very happy to know that you have been satisfied with your stay at Barceló Emperatriz, we work very hard every day to exceed the expectations of our guests. We look forward to welcoming you back soon in our hotel. Please do not hesitate to contact us prior to your arrival if you have any special request. We will be more than happy to help you. Receive a warm greeting from the Barceló Emperatriz Team
5 out of 5
Recommended
for Everyone
by A verified traveller

Excellent Hotel

Posted 17-Aug-2017
Beautiful and elegant hotel, totally will recommend, clean lines, sophisticated.
Comment from Hotel Management
18-Aug-2017 by Guest Experience Manager, Hotel Management
Dear Guest, thank you so much for your comments. We are very happy to know that you have been satisfied with your stay at Barceló Emperatriz. We hope to welcome you back again. Receive a warm greeting.