Wonderful staff, nice hotel.
This is a lovely hotel in a safe location.The night before this traveler was scheduled to fly home, the airline canceled the return flight AFTER a boarding pass had been issued. In a panic this traveler fled to the lobby in a state of dazed confusion. At this critical juncture, 1AM location time, the wonderful staff intervened with calm assurances that no matter the problem they would take care of same. If a room was needed, no problem, if a taxi was needed, no problem, if help with the airline was needed, no problem. Relax don't worry, we have everything covered. A few phone calls later and this traveler was booked on a return flight, no problem. This property is clean but not spectacular, however when this traveler needed immediate help the staff was there, no questions asked. When returning to Madrid, this traveler will lodge nowhere else.
Comment from Hotel Management
03-Sep-2017 by Guest Experience Manager, Hotel Management
Dear Guest, we would like to thank you for the lovely review you shared following your recent visit and are delighted to read that we were able to match your holiday expectations.
Our team works very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated.
We hope to welcome you back soon. Best regards,