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Reviews of Hotel Aquamarina Suites THe Senses Collection

3 out of 5
Hotel Aquamarina Suites THe Senses Collection
Rua 1 de Junho 175, Santa Maria, Sal

Reviews

7.2

Good

Rating 10 - Excellent. 17 out of 84 reviews" "
Rating 8 - Good. 32 out of 84 reviews" "
Rating 6 - Okay. 24 out of 84 reviews" "
Rating 4 - Poor. 7 out of 84 reviews" "
Rating 2 - Terrible. 4 out of 84 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

6.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2020
Response from AQUAMARINA SUITES on 18 Feb 2020
DEAR GUEST THANK YOU FOR MAKING SOME OF YOUR TIME AVAILABLE TO LEAVE AN EVALUATION. AS ALWAYS IT IS VERY IMPORTANT TO US. THE REGARDS AQUAMARINA AND STAFF

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Ana was the star of the hotel She struggled with English but was amazing from beginning to end Everything else was second best to her
Stayed 2 nights in Dec 2019
Response from AQUAMARINA AND STAFF on 21 Jan 2020
DEAR MARIA ELENA. THANK YOU SO MUCH FOR MAKING UP A LITTLE TIME AFTER YOUR STAY. THE PLEASURE WAS ALL OUR TO RECEIVE IT AS A GUEST. SEE YOU SOON

6/10 Okay

Katia

Travelled with family
Disliked: Property conditions & facilities
Stayed 4 nights in Aug 2019

2/10 Terrible

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 4 nights in May 2018

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious apartment, well located and great breakfast.
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Nice place in the middle of town by the taxi rank, the daily breakfast was good as well with quite a bit of variety (meat, cheese, bread, jam, cereal, yogurt, fruit, and eggs cooked to your liking). That said my wife did get bored of the selection & was sad we only got papaya fruit one day. Room was well cleaned each day and it was a very spacious suite. In terms of complaints the wifi was quite slow at times, the shower didn't drain super quickly (so we were scared we might accidentally flood the bathroom), but the most annoying part was the pushy guy with his shop at the bottom of the stairs of the hotel entrance. You had to go past this as you left the rooms to the outside world, and he tried to sell us his wares (the same wares which they sell in every other shop in Sal for that matter so nothing special to buy). He gave up after 4-5 days but still, I'm in a hotel and I don't appreciate having to talk down this fella trying to sell me trinkets every time I leave my hotel. Please get rid of this shop or at the very least put it in another spot. It is not indicative of a 3 star hotel having one of the staff members try push his side hustle on you every time you want to go in & out of the hotel. He was a nice enough guy but I mean it's not the place to try sell things and give hassle to hotel guests.
Stayed 7 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good stay for reasonable price. Very good restaurant in hotel. Close to the beach and town centre.
Stayed 7 nights in Dec 2018
Response from Monica on 7 Jan 2019
Thank you for taking time to give us a great review. We are glad you enjoyed your stay, and look forward to having you back at Aquamarina Suites.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The owner is so friendly and helpful! And it is so close to the beach, just a quick walk across the road
Stayed 4 nights in Nov 2018
Response from Monica on 5 Jan 2019
Thank you for taking your time to give us a review. We hope to see you soon back in Aquamarina Suites.

8/10 Good

Nelly, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff made our stay really pleasant and lovely
We were a couple who stayed for 1 week at the hotel. Initially we were given a room, but had issues with the room, so the managers Borja and Jaime upgraded us to a lovely room, and made our stay really lovely and pleasant, regardless of the fact that the hotel was under full renovation. The room was very nice.We had our breakfast in the room (apart from the last day when it was in the hotel restaurant) due to the restaurant being renovated. It was nice, and I particularly liked the coffee very much, which was strong and nice. Breakfast was basic, due to the fact that this is an african island, and by the looks of it-food supply is difficult, but was fine. The hotel is in the centre and close to the beach, which is very convenient. We are very grateful to Borja for all the hard work and making our stay nice, as we wanted to have a nice Christmas holiday & no disappointments Otherwise towels are changed every 2 days,and bed sheets every 3days-as this is a beach destination, we consider this a daily necessity. The hotel is located in the centre of Santa Maria- best place to stay on the island.It is always very windy there. If you don't like wind- Bulgarian Black sea coast is for you then. Not recommending this destination for families with children as there is no variety of food unless you go all inclusive.

2/10 Terrible

DON'T STAY,, Not the greatest

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Don't stay, you don't get what you pay for
My room original was dark and horrible, leaky toilet I was promised A/C, TV and these other amenities however this wasn't the case on the original room. When stating this to owner, she was ever so rude and unreasonable and very selfish. She was more concerned about getting high electric bill then giving me a room on what stated on the rooms description. Although there was an error somewhere along the chain she was not willing to rectify the issue. Once the owner lefted the country the manager was nice enough to give me the room I was originally quote on. unfortunately the manager has lefted the hotel soon after I checked out of the hotel Furthermore the water was cut off for over two days and nights. All types excuses were given on why there was no water. After asking the locals residents and other shops owners, no other buildings in the area's had not experienced this at the same time as we did, very strange!!!! I've only given 5/5 for cleanliness as the chamber maid's did there very best to make my stay welcoming.

8/10 Good

christopher, portsmouth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
personal touches
I was given a room on the first floor, and on the second day I upgraded to a second floor room for a very minimal extra cost. All of the staff were very friendly, efficient and the personal touches were there. The manager Ashok is genuinely interested in the personal needs of his guests. On my last day I went on a trip and didn't get back to the hotel until the evening. I was allowed to keep my room at no extra cost, which was very handy as I had a night flight out. All in all very good service

6/10 Okay

alan, london

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Few minutes from each and local restaurants.
Enjoyed the holiday, very quiet,good local restaurants and bars..

4/10 Poor

Verified traveller

Disliked: Staff & service, room comfort
Good location but low room comfort
Great location, close to main beach. No TV in room, Wifi only on first floor.

10/10 Excellent

Lima, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved the hotel
Very clean and near to the sea very clean room and great service

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Nice place to stay close to beach and town
Reasonably priced accomodation in a good location. English speaking staff were extremely helpful.

10/10 Excellent

L., Tallinn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed very much our stay in Aquamarina. Suite was much better then we expected and the manager was super friendly!

10/10 Excellent

Sylvia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the ideal choice
It was great staying at Aquamarine Suites. It was perfectly situated near the beach (nothing beats having breakfast on your balcony overlooking the sea) and the main street with all the shops/bars/restaurants. There is a great open air patio-lounge area where you can have a coffee or read a book. All the hotel staff was incredibly friendly and helpful. It was definitely a good choice staying there - recommended!

8/10 Good

Edilson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Custo x Benefício e Localização
Equipe de Atendimento muito atenciosa. O Apartamento é bem grande, com sala/cozinha, quarto e terraço. A localização é muito boa, perto da praia e no inicio da rua principal de Santa Maria (Sal). O café da manha é muito bom. Falta elevador.
Stayed 2 nights in Dec 2019
Response from AQUAMARINA SUITES on 9 Feb 2020
CARO EDILSON OBRIGADA POR DISPONIBILISAR DO SEU TEMPO PARA NOS AVALIAR APOS A SUA ESTADIA . A SUA OPINIÃO É MUITO VALIOSA PARA NÓS POIS NOS AJUDA A MELHORAR CADA VEZ MAIS . MUITO OBRIGADO EM NOME DE TODA A EQUIPA.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Aquamarina suites on 20 Feb 2020
Thanks for the comment

10/10 Excellent

FLAVIO A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Maravilhoso!
Maravilhoso tudo! O carinho que recebemos da equipe do hotel foi surpreendente e emocionante. A localização espetacular.
Stayed 5 nights in Nov 2019
Response from Aquamarina Suites on 17 Dec 2019
Muito Obrigada. Foi um prazer ter-te aqui no nosso Hotel.

8/10 Good

Yann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bien pour 1 nuit ou deux
Séjour très rapide d’une nuit seulement en transit entre deux vols. Structure qui semble sympathique, à deux pas de la plage de Santa Maria et de sa jetée, et de la rue où se trouvent tous les bars, restaurants et autres magasins. Chambre plutôt confortable, salle de bain fonctionnelle. Côté salon moyen. Peut être bruyant avec la fenêtre donnant sur la rue où les taxis se garent. Peut faire l’affaire à bon prix pour quelques jours...
Stayed 1 night in Aug 2019
Response from AQUAMARINA SUITES on 23 Sept 2019
DEAR GUEST Your opinion is very valuable to us. We would like to host you again in the near future. The regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Boa localização e ótimo atendimento
Hotel bem situado, porém por vezes um pouco barulhento pois dá para a rua dos táxis. O atendimento foi ótimo e a disponibilidade do staff tb bastante positivo. O peq almoço poderia ser um pouco mais variado e terem bolos e mais doces por exemplo.
Stayed 6 nights in Mar 2019

8/10 Good

Per

Liked: Cleanliness, staff & service, room comfort
Centralt läge i Santa Maria
Ett tre stjärnigt hotel, väldigt centralt, mitt i Santa Maria. Full aktivitet utanför hotellet då en taxi station är utanför som medför en del ljud från speciellt taxiförare. Annars rent och fint, trevlig personal och god frukost.
Stayed 7 nights in Jan 2019
Response from Monica on 23 Jan 2019
Thank you for taking the time to give us a review. We appreciate your comments, and look forward to having your back in the near future

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2018
Response from Monica on 6 Jan 2019
Thank you for taking time to give us a review.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely staff and perfect location.
I had the best stay ever. Perfect location, just by main street, the pier and beach. Chef did very good omelets, security guard all night and all in all very friendly staff. If you had any questions staff were always helpful. Large clean rooms, fully equipped kitchen and balcony with ocean view. Would live there again.
Stayed 7 nights in Nov 2018
Response from Monica on 5 Jan 2019
Thank you for your review, we are very happy you enjoyed your stay. We look forward to having you back at Aquamarina Suites. Best regards,

10/10 Excellent

Silu,Netflix , Bern/Schweiz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2min zum Surfstrand
Mitten im Städtchen Gutes Morgenessen Freundliche Leute Gutes Bett/Matratze
Stayed 9 nights in Apr 2018
Response from Monica on 24 Apr 2018
Thank you very much for your review. We hope to see you soon in the near future. Best regards, Monica

8/10 Good

Ulrich

Liked: Staff & service
Gute wenn auch einfache Unterkunft
Gute, wenn auch durch die Straße im Zentrum nicht gerade ruhig Lage in Santa Maria. Freundliches Personal. Das Frühstück ist recht einfach gehalten. Alles in der Stadt fussläufig erreichbar.
Stayed 1 night in Dec 2017
Response from Monica on 24 Apr 2018
Thank you for taking time to write your review. We hope to see you in Aquamarina Suites in the near future. Best regards,

6/10 Okay

Verified traveller

Liked: Property conditions & facilities, room comfort
Wenige Gehminuten zum Strand. Wechseln der
Handtücher muss man erinnern. Zimmerreinigung nicht regelmäßig. Frühstück sehr spartanisch, keine Abwechslung. Personal sehr freundlich und hilfsbereit.
Stayed 7 nights in Jan 2018

6/10 Okay

Simon

Liked: Staff & service
Ok til prisen
Fin beliggenhed i Santa Maria og ok Hotalværelse til prisen. Morgenmaden er jævn standard
Stayed 6 nights in Jan 2018

8/10 Good

Gonzalez, bayern

Liked: Staff & service
Sehr central ,DirectManager+CoDirect und team sehr freundlich . Mit freundlichen Grüßen
Stayed 4 nights in Dec 2017

8/10 Good

Thiago Pedro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Localização Ótima em Santa Maria. Funcionários cordiais e acomodações confortáveis. Local próximo a tudo é muito perto da praia. O banheiro poderia ter um box completo pois ao tomar banho respinga água no chão o que suja muito o quarto e acomodações. O café da manhã muito a desejar, creio que pelo hotel estar praticamente vazio não houve um cuidado em preparar um café honesto. Fora isso uma boa opção.
Stayed 2 nights in Jun 2017

10/10 Excellent

Jyrki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel near everything with nice staff!
We went to our holiday with only one basic idea which was to relax. We booked this hotel because it was affordable and near the beach. At the first day when we arrived, we noticed that hotel personnel were kindly smiling to us and they made us feel really welcome. Check-in / check-out was really easy and staff spoke perfectly understandable english (which I think is pretty rare at Cape Verde). I base this on experience to another (way more expensive Hotel ) which had a staff who couldn't serve us on the way we atleast expected. Anyway stay at this hotel was really easy. Rooms where cleaned daily and we never felt any lack of trust there. If we needed any help, staff were helping us on any needs we had, all from sending our post cards to giving recommendations of good restaurants etc. Specially Daniel and George (from reception) were the best. Location of hotel was excellent because it was relatively close to beach and restaurants, still it was quiet enough from the sounds of the centrum. Me and my wife have been travelling very much and I can easily recommend this Hotel because it is worth every penny. Thank you!

6/10 Okay

patrick, marignac

Hôtel accueillant proche de la plage
Les capverdiens sont très sympas et respectueux par contre ils sont très brillant

4/10 Poor

Silvia, Lausanne

Disliked: Property conditions & facilities, room comfort
Hôtel à éviter absolument.
Chambres en piteux états, absolument rien à voir avec les photos. Pas de réception 24/24. Pas de TV. Problème d'eau. Cuisine équipée mais pas entièrement (une seule tasse- une casserole - 1 cuillère à café). Pas de linge pour la plage. Pas assez de linge pour la douche. Ampoules ne fonctionnant plus, pas changées. Prises ne fonctionnent pas toutes. Climatisation ne fonctionnait pas partout. Baignoire toute pourrie. Bruit très important venant de la rue (vitre des chambres en papier). Travaux au marteau-piqueur dans l'hôtel. Petit déjeuner de moyenne qualité. Personnel agréable et surtout qui a dû beaucoup s'excuser durant notre séjour car tous les clients étaient plus ou moins mécontents. Service de nettoyage correct.

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Hotel a 1 minuto de la playa, zona muy bien estalado, personal súper amable pero con pocos conocimientos de la zona aún. El hotel estaba en plena obra y a partir de las ocho de la mañana había ruido... No había tele en la habitación y el WiFi funcionaba mas o menos.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Urlaub auf Sal
sehr gute Lage zur Stadt +Strand, liebes Personal und guter Komfort, für uns war es ausreichend und perfekt,

8/10 Good

anna, Torino

Liked: Cleanliness, staff & service, property conditions & facilities
hotel in stile indiano in posizione ottima
Perfetto per girare a santa Maria, la signora è gentilissima, ci ha dato anche consigli per spostarci. E il cuoco indiano cucina cose davvero particolari (ci hanno offerto un assaggio la mattina a colazione). Peccato che in stanza non ci fosse il gas, ma era perfetta, spaziosa (una camera e un bagno riservati a nostro figlio! e pulita)
Response from General Manager on 30 Aug 2016
Thank you for your review, and we hope to see you soon in Aquamarina Suites. Best regards, Monica Daswani

2/10 Terrible

Américo, DESILUDIDO

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
TRISTEZA
A minha estadia foi péssima como atrás referi. fui enganado, Aquele local é mau demais para alojar pessoas. Não tem manutenção, sujo, estive na "suite 17" que deveria de estar fechada já algum tempo pois as varandas das suites ao lado estava tao suja que não se via a cor do soalho. o Ar condicionado era pago a parte, não tive pequeno almoço, limpeza diária, a internet mal funciona. Na ultima noite tive que matar duas baratas que me apareceram no quarto, (pena não tirar fotos). Uma vergonha. Por favor façam uma visita antes de oferecerem este serviço a alguém.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Hyggelig familiedrevet hotell
Familiedrevet hotell. Enkle, greie rom uten tv. Ikke et hotell for barnefamilier eller for de kresne. Omfavn byens "no stress"-motto, og bruk hotellet til søvn, dusj og bagasjeoppbevaring... Hyggelig vertskap, som liker å prate, men kan bli litt stresset når det er travelt. Spis minst èn middag på restauranten, maten er skikkelig god! Kort vei til stranden, og alle restaurantene. Souvernirselgerne er pågående 1. dagen, ellers ok. Får du en invitasjon til å dele lunsj på gaten med dem, si ja!

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
no fresh air in the rooms
- the room was very stinky... :( like we almost couldn't breathe... it was horrible, it was hard to survive the night - no aircondition - the rooms and bathroom were not too clean for us + the beaufitul decoration of the patio and corridors and the bed linen + very nice owner, hospitable

6/10 Okay

elisa, ce

Liked: Cleanliness, staff & service
Bueno, de seguro volveré
Estuve una semanita en este hotel. Muy tranquilo y a lado de la calle con todo lo restaurante. A cerca de la playa, que es la mas bonita de la isla. De seguro volveré per otra semana de descanso total!!

6/10 Okay

Hermann, 3065

Liked: Cleanliness, staff & service
wo fast alle Leute einmal vorbeigehen.
zentrale Lage, gemütlicher Innenbereich,

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Prijs, kwaliteit en comfort niet in verhouding
Het hotel is gelegen op een zeer centrale locatie vlakbij de pier, het strand en de hoofdstraat van het stadje. Alles is op paar minuten loopafstand. Het personeel is zeer vriendelijk en doet erg hun best. De kamer werd keurig schoongemaakt iedere dag en de dames bij het ontbijt en de heer/dame bij receptie waren supervriendelijk en behulpzaam. Echter is het hotel zelf in slechte staat. We zijn bij aankomst gewisseld van kamer omdat de kamer stonk naar rioollucht. We hadden een kingsize bed geboekt, dat was er niet, alleen kamers beschikbaar met twee losse bedden aan elkaar met 10 cm er tussen. Uitzicht op zee is minimaal. De deur van de badkamer ontbrak, koud water met douchen in onze kamer en nog tape op het slot van de balkondeur, waardoor we het balkon niet op konden en het onveilig voelde. Het ontbijt is zeer beperkt en elke dag exact hetzelfde. Voor €63,- per nacht zijn er beter onderhouden en sfeervollere pensions of appartementen beschikbaar tegen een voordeligere prijs. Qua prijs- kwaliteit en comfort niet aan te raden en zou ik hier niet meer verblijven. Wel complimenten aan vriendelijke personeel

6/10 Okay

Sjaak

Top locatie, in het centrum en zo op het strand.
Vijf dagen hier verbleven, erg naar ons zin, behalve de koffie en mager ontbijtje. Kok mag klantvriendelijker zijn, erg chagrijnig.

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
gutes Preis-Leistungs-Verhältnis
Sehr geräumige Suites - jede mit einem Wohn/Ess/Kochbereich und einem separatem Schlafzimmer mit eigenem Bad. Kleiner Balkon. Die Zimmer sind sauber aber die Duschen haben schon bessere Zeiten gesehen. Bei der Matratze spürt man jede Feder - das war aber in mehreren Hotels auf den Kapverden auch so. Der französische Besitzer spricht auch sehr gutes Englisch und Portugiesisch und hilft gerne auch mit Tipps zum Abendessen etc. weiter. Das Frühstück ist gut einzig der Kaffee schmeckt scheußlich. Duch die zentrale Lage ist es nie wirklich ruhig.

8/10 Good

lolo, avignon

Liked: Cleanliness, staff & service, room comfort
accueil
tres accueillant tres sympa a recommander tres bien

8/10 Good

Claudio, Zürich

Liked: Cleanliness, staff & service, room comfort
quiet, clean room at good location
We expected worse conditions, but the room and the bed were very clean and cleaned every day. The Toilet was ok, the shower had the classic 3rd world standard and dirt - but still ok. The staff was very kind and helpful. In contrary to previous reports - the towels were exchanged every day.

6/10 Okay

Johan

10/10 Excellent

bert, bunne

Liked: Staff & service, property conditions & facilities, room comfort
Prachtige lokatie in het centrum vh dorp
Geweldige gastheer niet alles perfect maar zodra je iets vraagt wordt het geregeld