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Reviews of Hotel & Spa Mont Gabriel

4 out of 5
Hotel & Spa Mont Gabriel
1699, Chemin du Mont Gabriel, Sainte-Adele, QC

Reviews

8.0

Very good

Rating 10 - Excellent. 229 out of 683 reviews" "
Rating 8 - Good. 264 out of 683 reviews" "
Rating 6 - Okay. 118 out of 683 reviews" "
Rating 4 - Poor. 48 out of 683 reviews" "
Rating 2 - Terrible. 24 out of 683 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Gail

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very nice, beautiful spot. Employees very nice. Could use a bit of reno in room we stayed....but we were only there to sleep, and the bed was all good.
Stayed 2 nights in Nov 2022
Response from The Hotel and Spa Mont Gabriel Team on 15 Nov 2022
Thank you for your stay, we're glad you had a great experience. We hope to seem you again soon.

8/10 Good

Isa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Really bad management of the dinning room. They had reserved for all meals for groups leaving other clients to run around town to find food. It should be first comes first like another restaurent. When you fo to such a place to cocoon with your partner, it defeats the purpose. I will not return and not recommend to friends for that reason.
Stayed 1 night in Nov 2022
Response from MC on 13 Nov 2022
Hello Miss Isa, We are sorry that you did not spend a nice time with us cause of the events.I would like to let you know that usually we always do have restaurant options for our individual customers even during other events. We apologize about this and we will make sure with our restaurant department that it won t happen again. We are hoping to get the chance to welcome you again for a better experience. Have a wondeful day.

2/10 Terrible

Natalia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was in much worse state than in the picture + their hotel restaurant, the food was terrible and the service even worse
Stayed 2 nights in Oct 2022
Response from MC on 30 Oct 2022
We are sorry to read that your stay was not as good as expected. we will transmit your comment at our restaurant supervisor.

4/10 Poor

Karol

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Nice setting, all the views are picturesque. The hotel is in need or renovations. Fairly expensive for what you yhey these days, looks like it used to be quite nice but has fallen behind on maintenance.
Stayed 2 nights in Oct 2022
Response from MC on 16 Oct 2022
Dear miss Karol, Thank you for your comment.We are sorry to read that your experience was not as good as expected. We are actually working on some renovations. we are hoping to see you again for a better experience in the future.

8/10 Good

Danielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2022

4/10 Poor

Fernand, Pompano Beach

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
The room wasn’t that great Not impressed at all Carpets were horrible and stained Not staying there no more
Stayed 2 nights in Sep 2022
Response from MTG on 16 Oct 2022
Dear Fernand,Thank you for your comment.We are sorry to read that your experience at our hotel was not as expected. We will invistigate about the carpet.We wish you a wonderfull week end.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2022

6/10 Okay

Olga

Travelled with family
Liked: Staff & service, amenities
I liked the location of the hotel it's very quiet ant nice, pools inside and outside. The staff where very nice and helpful. Some of the rooms in the hotel are older and need renovation, as I understand it's the whole 'wooden style' part. Also, they allow smoking right besides the entrance and the smell gets inside the hallways.
Stayed 1 night in Aug 2022
Response from L'équipe de l'Hôtel et Spa Mont-Gabriel on 1 Sept 2022
Thank you for your great comment, I'll talk about the smoking issue with our staff.

6/10 Okay

Dorota

It's like a small resort with nice grounds. Staff is nice and friendly. Rooms could be dusted better. It's disturbing to hear the loud neighbors at night in adjacent rooms and other people smoking outside on balcony easily gets through into the rooms inside. Feels like you're in a smoking room.
Stayed 2 nights in Aug 2022
Response from MTG on 28 Aug 2022
Thank you for your comment. We are sorry to read that you didn t spend a full quality experience at our hotel.Smoking policy is real concern for us and we do have specific places for smoking clients. We also are really about the quiet of our client during their stay. We are hoping to see you again to offer you a better stay with us.

8/10 Good

youssef

Stayed 2 nights in Aug 2022

4/10 Poor

michel

Liked: Property conditions & facilities
Disliked: Room comfort
TOO NOISY
Too much noise from the next room we have heard children crying all night long POOR INSULATION
Stayed 2 nights in Aug 2022
Response from MTG on 28 Aug 2022
Thank you for your comment, we are sorry to read that your experience was not as expected.For your next stay with us, please call us directly and we will make sure to put you in a quiet area. We are hoping to have the chance to welcome you again.

8/10 Good

Bernard Image

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2022
Response from MTG on 28 Aug 2022
We are glad to see that you enjoyed your stay at our hotel and we are hoping to see you again soon

6/10 Okay

Mike

Disliked: Cleanliness
Too bad!
Relaxing trip. However the whole place needs renovating. There is also a serious lack of staff, especially for cleaning and maintenance. I guess it was once a top rated resort but now it is worn out and desperately needs some TLC. On a positive note, Stefane and Rose at the spa give an amazing massage. Best we ever had!
Stayed 5 nights in Jul 2022
Response from MTG on 28 Aug 2022
Thank you for your comment, We are having issue staff indeed but the quality of the service is still one of big priority. We are sorry to read that you didn t have a full quality experience during your stay, We are hoping to see you again and we will transmit your good words to our Spa team.

4/10 Poor

Luis

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lots of things went wrong. Not a 4 Star
From first hour to last hour we had no clean bed sheets, no clean comforters, there was bugs in my room. No room service. Restaurant was closed due to a wedding. Only the other bar restaurant was open which had bad food options. Jacuzzi was shut down and broken, the indoor pool was dirty and cold. Very dirty and puddles everywhere. The outdoor pool had no chairs for us. No towels, ran out of towels for the bathroom and the pool. It was a horrible experience. Our room wasn’t ready upon arrival at 6 pm. Just lot of things wrong.
Stayed 2 nights in Jul 2022
Response from MTG on 28 Aug 2022
We are so sorry to read that your experience was far as expected. Even if we are having severe staffing issues, it shouldn’t have as much repercussions on the quality of our guest experience. We are apologizing about that. During our week end we are also having a big amount of wedding celebrations that we tried to adapt the best we can for our individual client. We are hoping to have the chance to welcome you again for a full quality experience at our hotel.

6/10 Okay

Mahdi

Travelled with family
Liked: Staff & service, amenities
Nice location
Stayed 1 night in Jul 2022
Response from Krystelle on 7 Aug 2022
Thank you for your review! Best regards

2/10 Terrible

Samy

Disliked: Staff & service
The most disrespectful staff ever
Most disrespectful staff ever I’ll start with the water they don’t even offer free water bottle the room had one towel for two people , we went to eat at the hotel and the server was so rude and disrespectful even tho he got tipped but he was forcing his tip my wife was pregnant and asked for ginger ale and he gave her alcohol when I went to tell him it has alcohol in it he had a crazy attitude gave me a can of ginger ale and called me stupid after I started walking away honestly never again the worst hotel ever it was full of Discrimination
Stayed 1 night in Jul 2022

10/10 Excellent

YOCHANAN, Montréal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 2 nights in Jul 2022
Response from Jessica C on 28 Jul 2022
Thank you for the review Yochanan!

8/10 Good

Terry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay!
Room was clean and very comfortable. Amazing mountain view! We were lucky that the main restaurant was open our first night there. Great food and service! Lovely grounds and nice pool area. On our second day there, we did feel the male lifeguard could have been doing a better job as kids were pushing each other into the water etc. and he just sat there. There should also be a sign with Pool Rules, as there was some yelling and splashing and ppl playing their own music loudly (when there is already music coming from the bistro)—ppl need to be reminded that this isn’t their own private backyard. It’s a non smoking hotel, which is great, but would also be better if they didn’t allow smoking on the grounds at all. We were sitting at the pool and ppl right behind the pool gate, right behind us were smoking—which as a non smoker is gross as you’re trying to enjoy the fresh air. We tried to make massage appointments, however no one was in the spa when we went (during opening hours)—we left a note AND we called a couple of hours later and left a voicemail with our info etc and never heard back. So we didn’t book any spa services. Otherwise it was an enjoyable stay and conveniently located as well! We will prob go back next year
Stayed 3 nights in Jul 2022
Response from Jessica C on 28 Jul 2022
Thank you for the review Terry!Thank you for sharing your fabulous photos with us, your comments are a pleasure to read! See you soon! :)

4/10 Poor

Noreen

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
So few staff, so little in the way of refurbishment. Towels are as tired as the staff. Water from our sink was dark brown, had to complain and insist to get any attention. Hardly any real variety of food available, practically impossible to get a cup of coffee between meals. Breakfast buffet was sad—and a buffet during Covid times? Unheard of. All around the property has seen much better days.
Stayed 7 nights in Jul 2022
Response from Jessica C on 28 Jul 2022
Thank you for your review Noreen !We are sorry to hear that your stay did not meet your expectations. We invite you to contact us personally to discuss about your last stay.

10/10 Excellent

Fely

Stayed 1 night in Jul 2022

10/10 Excellent

Stephanie, Nepean

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property, views and friendly service! One of my favourite road trips!
Stayed 1 night in Jul 2022
Response from Krystelle on 24 Jul 2022
Hello, thank you for your review! Best regards.

6/10 Okay

kimberley

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
Food was great when it was open.Not much friendly staff ,they should work on their customer service. Quick getaway, overall nice looking resort it meet my expectations.
Stayed 2 nights in Jun 2022
Response from Jessica C on 28 Jul 2022
Thank you for the review Kimberley.We will take your customer service feedback seriously.

10/10 Excellent

Brianna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. We really enjoyed our stay. Very friendly staff. Will definitely be returning hopefully soon!
Stayed 2 nights in Jun 2022
Response from Krystelle on 24 Jul 2022
Hello, thank you for your reviews. Best regards!

6/10 Okay

Edgar

Liked: Cleanliness, staff & service, property conditions & facilities
The pool is small and not enough seats for all guests. Needs renovation. No elevator. Restaurant menu is fast food mostly. Overall the place is good but the price is high for the quality expected at this price.
Stayed 1 night in Jun 2022
Response from Jessica C on 28 Jul 2022
Thank you for your review Edgar! We take note of your comments for the future.

10/10 Excellent

Christopher Dean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022
Response from Krystelle on 24 Jul 2022
Bonjour, merci de votre commentaire! Au plaisir de vous revoir.

6/10 Okay

Cory

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Property was beautiful staff was wonderful $28 for normal breakfast buffet criminal…..lol. Also watch out for the carrot soup it’s chicken stock with some carrot juice in it
Stayed 2 nights in Jun 2022

8/10 Good

CRISTINA

Travelled with family, Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022
Response from Krystelle on 24 Jul 2022
Bonjour, merci de votre commentaire! Au plaisir de vous revoir.

8/10 Good

Yvan

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
service at Bar good
Stayed 1 night in May 2022

10/10 Excellent

Philippe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

10/10 Excellent

Maria

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff great service. Clean rooms. Would go again
Stayed 1 night in Mar 2022

10/10 Excellent

Jean-François

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

6/10 Okay

Kimberly

Liked: Cleanliness, staff & service
Disliked: Room comfort
Not impressed for the price
We were there for a relaxing anniversary weekend, we were unable to sleep or feel any form of privacy as our walls were paper thin. We could hear music, talking, a cough , everything. Unable to even sleep in due to the noise.
Stayed 1 night in Mar 2022

10/10 Excellent

Sebastien

Stayed 2 nights in Mar 2022

6/10 Okay

Carole

Travelled with family
Would not recommend
It was disappointing.. the gym was closed for renovations .. they had empty room they could have transfer the équipement in .. the spa was not that clean .. you had to make reservations for diner that they did not tell us when we arrived .. over all did not like the place .. would not recommend
Stayed 2 nights in Mar 2022

8/10 Good

Shawn

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Short visit to this timeless character lodge
A lovely and surprising stay - we had horrible weather so were more or less inside, without the lovely views of the mountain, but enjoyed very much the bar and the warm, cozy fire. Perhaps a few healthy food options on the menu would be welcome (salads). Also the gym needs some love. We loved the old timber posts and feel of the place!
Stayed 1 night in Mar 2022

8/10 Good

Cheryl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2022

10/10 Excellent

Jing

Stayed 2 nights in Mar 2022

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities
Beautiful location, very well run hotel, would definitely go there again.
Stayed 2 nights in Feb 2022

8/10 Good

Eva

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2022

10/10 Excellent

Brian

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for a ski-in ski-out getaway with the kids.
Stayed 2 nights in Mar 2022

10/10 Excellent

Yosra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for a weekend with the family. Didn't wander around much of the hotel other than walking to the pool. Pool has lots of echo and was pretty busy (Spring break) so if you're looking for a more romantic getaway, you may want to consider going other times of the year. Overall a little dated but clean.
Stayed 2 nights in Mar 2022

8/10 Good

Mariana

Stayed 2 nights in Mar 2022

8/10 Good

Robert

Stayed 2 nights in Mar 2022

8/10 Good

Corey

Travelled with family
Liked: Staff & service, room comfort
Stayed 3 nights in Mar 2022
Response from L'équipe de l'Hôtel et Spa Mont Gabriel on 8 Mar 2022
Bonjour et merci pour votre avis.

8/10 Good

Sara

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Relaxing mountain views, spacious superior room, delicious dinner buffet, helpful service.
Stayed 4 nights in Feb 2022

6/10 Okay

Ibrahim

Liked: Staff & service
Stayed 4 nights in Feb 2022

8/10 Good

Kaori

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Probably due to the staff shortage? No one answered the phone several times when we called/ no one was there even at the front desk. We didn’t have meal plans and we didn’t know there was a buffet service in the dining room as we weren’t informed when we checked in. We wish they told us that. It’s a nice hotel but they need to improve a concierge service
Stayed 1 night in Feb 2022

8/10 Good

Nick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2022

10/10 Excellent

Darra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Country atmosphere.
Stayed 2 nights in Feb 2022

6/10 Okay

Mike

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities
The ski pass it was nice. Hill very family friendly. Bistro staff were great. Front desk horrible. 1hr plus they check in. Waited all day for our second room to be cleaned which was unoccupied at 8am. With a family this was tough
Stayed 3 nights in Feb 2022