Saint-Puy Holidays from £222

Nice place. Pleasant staff. Helpful

Had an excellent time ,staff are very friendly and helpfull . We stayed over Cristmas and we were surprised finding a christmas card and chocolate in our room. I definetly recomand the hotel in the centre of Toulouse. I would deffinately come back to the Le Grand Balcone Hotel. Two very happy customers.

Résidence de Diane was a charming and cozy place to stay. The gardens were beautiful and gave us tropical vibes. Raphael at the front desk was super friendly and apologetic about not being able to put our large family in adjacent suites as requested. One of our rooms had to be switched and they could only give us the largest suite which turned out to be an upgrade, so we liked it. It had two bedrooms, a spacious living room, full kitchen, bathroom, laundry room (washer/dryer), 3 TVs, sunny deck with a table, chairs, and sunbrella, plus drying racks, perfect for our needs. The second suite was smaller but very cozy, townhouse-style with a mezzanine and its own little patio. We loved the AC as it was very hot, the natural light, nice breakfast buffet, friendly housekeeping, cool gym, and pool area with loungers. It’s close to a bus stop and walking distance to Lidl and nice dining options. A few things could be improved: the large suite was echoey and a bit bare (a rug would help!), the kitchen lacked basics like dish soap, sponge, paper towels, and cooking tools like spatulas or cooking spoons. Only one dishwasher pod and one dishcloth were provided. In-room coffee pods weren’t great and kinda hard to use. No pool towels, and the pool isn’t super kid-friendly, there’s no shallow end, and the deck could use some TLC. A playground on the premises would’ve been a great addition for families. Still, we enjoyed our stay and would happily return again!

The suites are very inconsistent in terms of size and decor. Initially, we were given a tiny white box room 502, which is allegedly one of the suites. Luckily, this was changed to a different room, which is shown on their website as a suite. The furniture is pretty old and decor needs upgrading. Housekeeping was hit and miss, we didn’t have any on the third night, even tho we left the room quite early. The staff are very friendly and welcoming and genuinely tried to help with the issues we had.

The staff were great and location is very good