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Outdoor pool, pool loungers
Outdoor pool, pool loungers
Outdoor pool, pool loungers
Terrace/patio

Guest reviews

4.5/5 Wonderful
36 reviews
Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Pet Friendly
  • Air conditioning
  • Spa
  • Restaurant

Map

Explore the area

Popular LocationSt-Jean-de-Luz Beach5 min walk
Popular LocationMaison Louis XIV17 min walk
Popular LocationPort de Saint-Jean-de-Luz19 min walk
AirportBiarritz (BIQ-Pays Basque)20 min drive

Choose dates to view prices

  • Superior Double Room (Villa)

    Room amenities

    • 269 sq ft
    • Sleeps 2
    • 1 King Bed OR 2 Single Beds
    More detailsSuperior Double Room (Villa)
  • Family Suite

    Room amenities

    • 646 sq ft
    • Sleeps 2
    • 1 King Bed and 1 Double Sofa Bed OR 2 Single Beds and 1 Double Sofa Bed
    More detailsFamily Suite
  • Junior Suite

    Room amenities

    • 409 sq ft
    • Sleeps 2
    • 1 Queen Bed
    More detailsJunior Suite
  • Deluxe Suite

    Room amenities

    • 645 sq ft
    • Sleeps 2
    • 1 Queen Bed and 1 Double Sofa Bed
    More detailsDeluxe Suite
  • Superior Double Room (Pavillon)

    Room amenities

    • 312 sq ft
    • Sleeps 2
    • 1 King Bed OR 2 Single Beds
    More detailsSuperior Double Room (Pavillon)
  • Classic Room

    Room amenities

    • 215 sq ft
    • Sleeps 2
    • 1 Double Bed
    More detailsClassic Room

The price per-night is based on the lowest price found within the past 24 hours for the next 30 nights. All prices include taxes and fees and are based on a 1-night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.

About this area

Saint-Jean-de-Luz

Located in Saint-Jean-de-Luz, Relais & Châteaux Hôtel Parc Victoria is near the beach. Pointe de Sainte Barbe and Church of St-Jean-Baptiste are local landmarks, and some of the area's attractions include Bid'a Parc and Le Train de La Rhune. Travelling with kids? Consider Aquazone and Biarritz Aquarium. Discover the area's water adventures with kayaking, surfing/boogie boarding and boat tours nearby, or enjoy the great outdoors with hiking/biking trails.

Visit our Saint-Jean-de-Luz travel guide
Map
Popular Location

What's nearby

  • St-Jean-de-Luz Beach - 5 min walk
  • Maison Louis XIV - 17 min walk
  • Port de Saint-Jean-de-Luz - 19 min walk
  • Chantaco Golf Club - 5 min drive
  • Bid'a Parc - 13 min drive

Getting around

  • Saint-Jean-de-Luz (XJZ-Saint-Jean-de-Luz Train Station) - 18 min walk
  • Biarritz (BIQ-Pays Basque) - 20 min drive

Restaurants

  • Les Lierres — 1 min walk
  • Les Lierres Parc Victoria - 1 min walk
  • L'Océan - 8 min walk
  • Luz Pizza Luz Burger - 8 min walk
  • Fournil de Popi - 8 min walk

About this property

Relais & Châteaux Hôtel Parc Victoria

Family-friendly hotel with restaurant and outdoor pool
This smoke-free hotel features a restaurant, an outdoor pool and a fitness centre. WiFi in public areas is free. Additionally, a bar/lounge, a spa tub and a sauna are on-site. All 20 individually decorated rooms feature free WiFi and minibars. For a bit of entertainment, TVs come with satellite channels, and guests will also find room service (during limited hours) and hairdryers.
Relais & Châteaux Hôtel Parc Victoria offers 20 forms of air-conditioned accommodation with minibars and a safe. Each accommodation is individually decorated. Televisions come with satellite channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

This Saint-Jean-de-Luz hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

An outdoor pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Enhanced cleanliness are washed at 60°C or hotter
High-touch surfaces are cleaned and enhanced cleanliness
Disinfectant is used to clean the property

Social distancing

Social distancing measures in place
Protective shields in place at main contact areas

Safety measures

Hand sanitiser provided
Personal protective equipment worn by staff
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • No on-site parking available

Food and drink

  • Continental breakfast available for a fee daily 7:30 AM–10:30 AM: EUR 24 per person
  • 1 restaurant
  • 1 bar
  • Room service available

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Fitness centre
  • Golf
  • Outdoor pool
  • Sauna
  • Hot tub

Family friendly

  • Arcade/game room
  • Babysitting/childcare (surcharge)
  • Outdoor pool
  • Supervised childcare/activities (surcharge)

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Luggage storage
  • Multilingual staff

Languages spoken

  • English
  • French
  • Spanish

Business services

  • 1 meeting room
  • Business centre
  • Conference space (538 square feet)

Outdoors

  • Garden
  • Pool sunloungers
  • Terrace

Spa

  • Massage - sports
  • Reflexology

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Linens

Bathroom

  • Free toiletries
  • Hairdryer
  • Shower
  • Towels

Entertainment

  • TV/satellite channels
  • TV

Food and drink

  • Minibar

More

  • Desk
  • Individually decorated
  • Phone
  • Safe

Policies

Check-in

Check-in between 3 PM and 8 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of EUR 10 per pet, per night
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.

Payment types at the property

American ExpressMastercardVisa

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 1.50 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for continental breakfast: EUR 24 per person (approximately)
  • Pet fee: EUR 10 per pet, per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
  • No on-site parking is available.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Disinfectant is used to clean the property; enhanced cleanliness; enhanced cleanliness.
  • Social distancing measures are in place; staff at the property wear personal protective equipment; an acrylic shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser.

We should mention

The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section); guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Hôtel Parc Victoria Saint-Jean-de-Luz
Parc Victoria Saint-Jean-de-Luz
Parc Victoria
Parc Victoria Hotel
Relais & Châteaux Hôtel Parc Victoria Hotel
Relais & Châteaux Hôtel Parc Victoria Saint-Jean-de-Luz
Relais & Châteaux Hôtel Parc Victoria Hotel Saint-Jean-de-Luz

Frequently asked questions

Can I cancel my reservation for free at Relais & Châteaux Hôtel Parc Victoria and receive a full refund?
Yes, Relais & Châteaux Hôtel Parc Victoria offers free cancellation on select room rates, because flexibility matters! Please refer to Relais & Châteaux Hôtel Parc Victoria cancellation policy on our site for more details about any exclusions or requirements.
Does this hotel have a pool?
Yes, this property has an outdoor pool.
Is this property pet-friendly?
Yes, pets are allowed at this property. There's a fee of EUR 10 per pet, per night.
How much is parking at this property?
This property doesn't offer parking.
What time is check-in at Relais & Châteaux Hôtel Parc Victoria?
Check-in is from 3 PM to 8 PM. Late check-in is available during limited hours.
What time is check-out at this hotel?
Checkout is at noon.
Where is this hotel located?
This family-friendly Saint-Jean-de-Luz hotel is located by the ocean, within a 15-minute walk of St-Jean-de-Luz Beach and Pointe de Sainte Barbe. Bay of Biscay is 2 mi (3.2 km) away. Saint-Jean-de-Luz (XJZ-Saint-Jean-de-Luz Train Station) is 18 minutes by foot and Saint Jean De Luz Ciboure Station is 18 minutes.

Guest reviews

Overall score and ratings for Relais & Châteaux Hôtel Parc Victoria

4.5
Wonderful
5 - Excellent
24
4 - Good
8
3 - Okay
3
2 - Mediocre
1
1 - Poor
0
4.6
Cleanliness
4.6
Service and Staff
4.7
Amenities
4.4
Property condition

5/5 Excellent

    This traveller didn’t leave comments with their review
    Stayed 3 nights in Oct 2019

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Unique decoration. Furniture and art pieces selected personally by the owner of the property. Wonderful garden. Excellent good taste and refinement in every detail.

    Stayed 1 night in Sep 2019

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Stayed 2 nights in Sep 2019

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    charming, excellent location, friendly staff, nice rooms and bathrooms

    Stayed 1 night in Sep 2019

    5/5 Excellent

    • Liked: Cleanliness, staff & service, property conditions & facilities

    Lovely and quiet retreat just steps from the beach and bustle of center city. Staff helpful and friendly. Do not miss dinner in the restaurant. We sat poolside and had a delicious, creative and peaceful dinner under the stars. Small but excellent and fairly priced wine list. Our Pavillion (I.e. cottage away from the main building) was spacious and quiet. Highly recommended.

    Stayed 2 nights in Sep 2019