Ratings based on 2,338 verified reviews

4.4 out of 5
85% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia-verified reviews
5 out of 5
by a verified traveller from River Forest, Illinois

Posted 14-Jan-2019
Location, free coffee; great transporation hub; staff very friendly
Comment from Hotel Management
15-Jan-2019 by Laurent, Hotel Management
Thank you for taking the time to write this review. It is great to have you stay with us. We appreciate your review and the compliments about our service and facilities. We hope to see you again.
4 out of 5
by a verified traveller from LA , California

Posted 14-Jan-2019
This hotel located in the most desirable part of the Paris. easy access to subway, RER, bus,.. walking distance to Louvre, Notre-Dame, Pantheon. next to latin quarter. 10 min. to montmartre and other landmarks. Front desk staff were professional and helpful and friendly. room had all amenities you need and more, but dated. everything in my room was clean except the carpet. it had a full kitchen(very clean) which I used as a closet for my suitcase.Bathroom was clean, but dated. it had a bathtub which is useless to me! Lobby was spacious and well kept.
Comment from Hotel Management
15-Jan-2019 by Laurent, Hotel Management
Thank you for taking the time to write this review. It is great to have you stay with us. We appreciate your review and the compliments about our service and facilities. As for the carpets, they are cleaned weekly or whenever a new resident arrives. Professional deep cleaning is also done annually. Despite this regular cleaning, we apologise that we still failed to meet your expectations with the level of cleanliness. We hope to see you again.
3 out of 5
by a verified traveller from Sydney Australia

Posted 13-Jan-2019
The property needs upgrade as it’s getting just too old and tired Lags against other properties in terms of modern design furniture and fittings for the price Staff and management are however excellent as is the location
Comment from Hotel Management
13-Jan-2019 by Guest Relations Manager, Hotel Management
Thank you for staying with Citadines and your kind comment for the staff, we are expecting for the renvation of our property. We look forward to welcoming you again. Kindest regards
5 out of 5
by a verified traveller from Santa Rosa, CALIFORNIA

Posted 12-Jan-2019
Could not ask for a better location- right on the Seine, easy walk to both Left Bank and Right Bank attractions. Friendly and helpful staff. Would definitely return
Comment from Hotel Management
13-Jan-2019 by Guest Relations Manager, Hotel Management
Thank you for staying with Citadines, we look forward to welcoming you again. Kindest regards
5 out of 5
by a verified traveller

Posted 10-Jan-2019
The location is perfect. It is clean and they provide free coffee.
Comment from Hotel Management
10-Jan-2019 by Laurent, Hotel Management
Thank you for taking the time to write this review. It is great to have you stay with us. We appreciate your review and the compliments about our service and facilities. We hope to see you again
5 out of 5
by a verified traveller

Posted 08-Jan-2019
Location was great! Room was small but clean. Employees were accommodating.
Comment from Hotel Management
09-Jan-2019 by Laurent, Hotel Management
Thank you for your compliments about our serviced residence during your recent stay. We are happy to hear that you have enjoyed our facilities and service. Please let us highlight that the size of our rooms is bigger than in a classic room hotel and also European standard. We hope you will stay with us again.
4 out of 5
by a verified traveller

Posted 08-Jan-2019
What this place lacks in charm, it offers in location. Realize though that you are on a busy street - but steps away from quiet. It's a big place, but without a bar or central gathering area. Almost like a dormitory. The rooms are nice enough. Please skip the breakfast
Comment from Hotel Management
08-Jan-2019 by Laurent, Hotel Management
Thank you for your compliments about our serviced residence during your recent stay. We are happy to hear that you have enjoyed our facilities and service. We are naturally disappointed to learn that you felt our residence lacks in charm, your feedback has been shared to our Product & Design department so they will include your remark when future refurbishments will take place. We hope you will stay with us again.
1 out of 5
by a verified traveller

Posted 07-Jan-2019
Comment from Hotel Management
11-Jan-2019 by Guest Relations Manager, Hotel Management
Thank you for staying with Citadines, we are so sorry not to make your stay more pleasant. Kind regards
5 out of 5
by a verified traveller from Charles Town WV, USA

Posted 04-Jan-2019
Great location to major sites and attractions. Easy to find your way back when you venture out.
Comment from Hotel Management
05-Jan-2019 by Guest Relations Manager, Hotel Management
Thank you for staying with Citadines, we look forward to welcoming you again . Kindest regards
5 out of 5
by a verified traveller from Nashville, TN (USA)

Posted 03-Jan-2019
Our time at the Citadines was wonderful. The staff was incredibly helpful and pleasant. Our room was perfect for us! The location cannot be beat and we could walk everywhere. All and all -- we loved staying at the Citadines and feel really fortunate for our time there. We will recommend it every chance we get!
Comment from Hotel Management
04-Jan-2019 by Guest Relations Manager, Hotel Management
Thank you for your kind comment and staying with Citadines, we look forward to welcoming you again. Kindest regards