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Reviews of Kyriad Avignon Palais Des Papes

3 out of 5
Kyriad Avignon Palais Des Papes
26 Place de l'Horloge, Avignon, Vaucluse

Reviews

8.6

Excellent

Rating 10 - Excellent. 274 out of 650 reviews" "
Rating 8 - Good. 277 out of 650 reviews" "
Rating 6 - Okay. 78 out of 650 reviews" "
Rating 4 - Poor. 15 out of 650 reviews" "
Rating 2 - Terrible. 6 out of 650 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Modupe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Great location. Great Staff.
Stayed 4 nights in Feb 2024
Response from Laurent D., Directeur on 26 Feb 2024
Dear Customer,Many thanks for your positive review and your 5-star rating! We are delighted that you appreciated the cleanliness of our establishment, the ideal location and the kindness of our staff.Your satisfaction is our top priority and we are happy to know that we helped make your stay enjoyable.Your feedback motivates us to continue improving and providing our customers with the best possible experience.Do not hesitate to contact us if you have any questions or if you would like to book another stay with us.Sincerely,Laurent D., Manager.

10/10 Excellent

Cindy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute hotel in a great location. It was lovely to wander the streets in the area. Staff were always friendly and the daily room cleaning superb (especially considering our stuff was spread all over the place. 😀)
Stayed 3 nights in Feb 2024
Response from Laurent D., Directeur on 23 Feb 2024
Dear Cindy,Thank you so much for your wonderful review! We're thrilled you found our hotel charming and the location perfect for exploring the area. It sounds like you had a fantastic time wandering the streets and soaking in the local atmosphere.We're also delighted to hear you found our staff friendly and helpful. We take great pride in providing excellent service, and knowing our staff contributed to your positive experience truly means a lot.Your kind words about the daily room cleaning, even with your belongings "spread all over the place", are especially appreciated! Our housekeeping team is dedicated to ensuring our guests' comfort and cleanliness, and they'll be happy to know their efforts were recognized.We're so glad you enjoyed your stay and hope to welcome you back again soon! Perhaps next time, you can share some of your favorite wandering spots with us so we can recommend them to other guests.Sincerely,Laurent D., Manager.

8/10 Good

Archan

Travelled with group
Liked: Cleanliness, staff & service
Nice small hotel. But the area little bit too quiet during weekdays
Stayed 1 night in Feb 2024
Response from Laurent D., Directeur on 23 Feb 2024
Thank you for taking the time to share your feedback! We're glad you enjoyed your stay at our small hotel.We understand your comment about the area being a little quiet during weekdays. We strive to offer a peaceful and relaxing atmosphere, which some guests appreciate, while others might prefer a more lively environment. We aim to cater to a variety of preferences, and your feedback is valuable in helping us do so. We also offer suggestions for nearby activities and attractions, some of which may be more active on weekdays.Thank you again for your feedback. We hope you'll consider staying with us again in the future!Sincerely,Laurent D., Manager.

8/10 Good

Ziqin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great, very close to the old town. The only thing is that we thought the property comes with parking as it shown in the picture, but after we spend 5 minutes drive into the town and arrived at the hotel, we were told that only available parking was the underground parking palais des papes which the entrances is another 5 minutes driving outside the town. Good thing is that the hotel offers discount and we left our luggage at the front desk while we went for parking. Other than that I was very satisfied by the room condition, it’s very clean and has everything we needed,nexceed my expectation for a 2 star hotel.
Response from Laurent D. on 10 Oct 2023
Dear Customer,Thank you for your comment and for your rating of 4/5. We are happy to learn that you appreciated the location of our hotel, close to the old town, and the cleanliness of the room.We regret that you were disappointed with the parking. It is true that we show a photo of a car parked in our parking lot on our website. However, we also state in the hotel description that parking is limited and advance booking is required.We understand that this may have been an inconvenience to you, and we apologize for this. We will see what we can do to improve parking communication on our website.We are happy that you were able to take advantage of the reduced rate offered by the hotel for the parking at the Palais des Papes. We hope you had a good stay at our hotel and that you will come back to see us soon.Sincerely,The hotel team

8/10 Good

cindy

Travelled with partner
Rooms were very small and beds small. Staff very friendly and breakfast was yummy and a good price
Stayed 1 night in Sep 2023
Response from Laurent D. on 19 Sept 2023
Dear Cindy,Thank you for your comment. We are delighted to learn that you appreciated the kindness of our staff and the quality of our breakfast.We are sorry that the rooms and beds seemed small to you. We understand that this may be an inconvenience for some customers. We try to offer a wide choice of rooms of different sizes, in order to meet the needs of all our guests. However, we know that some of our rooms are smaller than others.We thank you for your comments and we will take them into account to improve our services in the future. We hope that you will give us the opportunity to welcome you again to our hotel soon.Sincerely,Laurent D., Manager.

10/10 Excellent

Rhys

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Laurent D. on 18 Sept 2023
Bonjour Rhys,Merci pour votre commentaire positif ! Nous sommes ravis que vous ayez apprécié notre produit/service.Votre note de 5/5 est une reconnaissance de notre travail et de notre engagement à fournir la meilleure expérience possible à nos clients.Nous sommes toujours à la recherche d'améliorations, et nous apprécions vos commentaires. Ils nous aident à mieux comprendre ce que vous attendez de nous et à nous assurer que nous continuons à fournir la meilleure expérience possible à nos clients.Nous vous remercions de votre confiance.Cordialement,Laurent D., Directeur

6/10 Okay

Antonio

Travelled with partner
Very difficult to access, no possible to drive to and long walk from the car. Never received the confirmation of cash payment for the extras. Central to the main attractions.
Stayed 1 night in Aug 2023
Response from Laurent D. on 31 Aug 2023
Dear Antonio,Thank you for taking the time to share your feedback. We're sorry to hear that you had a difficult time accessing our hotel. We understand that it can be inconvenient to have to walk a long way from the car, and we'll look into ways to make it easier for guests to get to our hotel. However the closest pedestrian entrance to the hotel is 75 meters away from the hotel . We also apologize for not sending you a confirmation of your cash payment for the extras. It seems that we mispelled you email adress when you checked out. We'll try again or try the expedia email adresse. If you did not receive it make sure to contact us so we can promply sort it out.We're glad to hear that you found our hotel to be central to the main attractions. We hope you had a chance to enjoy your stay despite the challenges you faced.We appreciate your feedback and we'll use it to improve our services.Sincerely,Laurent D., Manager.

6/10 Okay

Nathalie

Stayed 1 night in Aug 2023
Response from Maria on 20 Aug 2023
Bonsoir,Nous vous remercions pour votre appréciation.Au plaisir de vous revoir.Cordialement,

2/10 Terrible

Allen

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel is dishonest and cheats it's customers. It's air conditioning broke down but they did not inform me beforehand or even when I was checking in. I only found out after got to the room. I checked out immediately after asking for a refund. I was told to ask Expedia. To date, neither the hotel nor Expedia has agreed to give me a refund despite failing to provide for air conditioning as promised (it was warm as the sun cooks up the room in the day). I did not even stay past an hour and the hotel has eaten up my money for three days worth! If they had informed me beforehand that the aircon was down, I could have cancelled for free. The hotel is now lying hat they turned down the aircon to comply with some energy saving nonsense rule. They are also deleting my posts. PLEASE STAY AWAY FROM THIS DISHONEST BUSINESS UNLESS YOU WANT TO END UP LIKE ME! Wish me luck in getting my money back!
Stayed 3 nights in May 2023
Response from Normann on 24 Jun 2023
Hello Allen, once again, we're sorry your stay with us didn't turn out as you'd imagined. We regret that you find the fight against global warming and the measures put in place to try to curb it absurd, but this is your choice, as is the choice not to open the windows to cool the room. You chose to book with a non-refundable prepaid rate and not with a full flexible rate.

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Very close to everything! Price was affordable.
Stayed 2 nights in May 2023
Response from Normann on 1 Jun 2023
Thank Steven, we appreciate you enjoyed our central situation. Sincerely

10/10 Excellent

Faraz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Much to my surprise this hotel is a great option if you are staying in Avignon and want to be in the center of the city. Just don't eat at any of the touristy restaurants, there are lots of great places in Avignon and the hotel can give you "Bonne Address". Staff is very nice, place is very clean and the breakfast was good for the price. overall great value
Stayed 1 night in Aug 2022
Response from Alina on 18 Sept 2022
Dear Faraz, thank you very much for your kind feedback. We're glad to know that you had appreciated your stay in Kyriad. Regards

10/10 Excellent

Endjin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central Hotel in Avignon
Overall the hotel was situated in the heart of Avignon. The room was very spacious and clean. The staff was extremely helpful. It would have been nice if my hotel room would have had some more natural light because it was facing a small courtyard.
Stayed 1 night in Jul 2022
Response from Laurent D. on 18 Jul 2022
Thank you for your comment. We are glad you enjoyed your stay. Sincerely, Laurent D., Manager.

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022
Response from Alina on 6 Jun 2022
James, thank you for your feedback ! Regards

10/10 Excellent

GARTH

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant situation. Wonderful reception staff. Double glazed windows keep the outside noise out. Walks of the rooms however don’t do the same and we had very noisy neighbors from midnight to 1.30 am clonking around.
Stayed 2 nights in May 2022
Response from Maria on 8 May 2022
Hello, Thank you for your feedback. We are sorry that your were disturbed by the noise of your neigbours, we take note of your remark for our next renovation works. Thank you for your appreciation of our staff and central hotel location. Kind regards

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Location and Super-Helpful Staff
This hotel is not particularly impressive from the outside but once one enters the small interior, the warmth of the staff and cleanliness of the facilities forces a recalibration of the first impression. Our room was quite small but who goes to Avignon to stay in a hotel room? The location puts all the major tourist and cultural attractions within a few minutes walk yet “noise” was never a problem. Staff uniformly went well beyond what was needed. The savings on the room price allowed us to splurge on a fancier meal and other experiences. We’d certainly return.
Stayed 2 nights in May 2022
Response from Maria on 8 May 2022
Hello, We appreciate a lot your feedback and we are happy to know that you enjoyed your visit to Avignon thanks to the central hotel location. We hope to see you back for your next trip. Kind regards,

10/10 Excellent

patty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location & price & comfort
Fabulous location! Walk straight out of train station for about 15 min & on the main square. Staff were very nice. Room was spotless! Bathroom was Perfect! All was newly renovated(?) I would stay again! Only negative: no lobby if you want to lounge. They DO have a luggage hold room & a breakfast room with terrace off of it. We stayed 1 nt but could be good for 3 nts as well. We have stayed at the mercure right past here next to the popes’ palace for 3 nts a few years ago & this was better!!
Stayed 1 night in Jan 2022
Response from Maria on 31 Jan 2022
Good evening, We appreciate your feedback and we are very glad to know that you have enjoyed your room and your stay in our hotel. We will be happy to see you back again. Kind regards

10/10 Excellent

Tian Chu

Liked: Cleanliness, staff & service, property conditions & facilities
Efficient and helpful staff made the stay pleasant
The room though small is functional. Lightings can be improved. All the staff at the reception are friendly, courteous and efficient. Breakast is good for a small hotel. Location is excellent.
Stayed 4 nights in Jan 2022
Response from Maria on 24 Jan 2022
Hello, Thank you for your appreciation. We are glad that you have enjoyed your stay. Kind regards

8/10 Good

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel, Jan = Bad Time to Travel to Avignon
We enjoyed the hotel and being on the main plaza of the old town. The hotel itself was located conveniently to loads of museums and churches and the like. The hotel’s breakfast was a little underwhelming generally speaking - no real protein / meat options except bacon, coffee machine could have used some instructions on how to use it. Tried 3 ways the first morning before figuring it out, mostly because I hadn’t seen coffee pods like that before. Hotel bathroom was nice, bed was comfortable. Clean all the way around. The big issue was that we travelled in January. We only stayed 2 of our 4 scheduled nights, moving to Paris 2 days early. So much of the city and museums and churches was just closed or had limited accessibility, probably because we were traveling out of season. I don’t blame anyone or anything for this, it just made it hard. Also, it was excessively windy in Avignon - none of the research we did beforehand indicated that the Mistral - the north wind - was so rough. We had one day that was 45F / 7C but with 24mph winds. It was NOT fun. The next day was similar temp but 18mph winds and it was better but not by a whole lot.
Stayed 4 nights in Jan 2022
Response from Maria on 24 Jan 2022
Hello, Thank you for your appreciation of your stay. We take note of your remark concerning the breakfast, we have only scrabbled eggs and bacon as the hot breakfast, but there are also different cheese / sausage plates, yogurts, fruits, pastries, bread etc. We are sorry that you've had the problem with the coffee machine : our colleague is present in the breakfast room and she would be pleased to help you with if you had asked. We hope that you have still enjoyed the visit of Avignon even in the winter time during mistral :) It will be pleasure to see you back again in summer time. Kind regards

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from Laurent D. on 18 Jan 2022
Thank you very much Jessica. Sincerely, Laurent D., Manager.

8/10 Good

Marijane, Green Valley

Travelled with family
Liked: Cleanliness, staff & service
Great location. Room was fine. Housekeeping came very late but I think they are understaffed. Wish they used real eggs instead of nasty powdered ones at breakfast.
Stayed 3 nights in Dec 2021
Response from Laurent D. on 30 Dec 2021
Thank you Marijane for your comment. We are not understaffed but the floor you stayed was only sleep-overs so it was made at the end of the shift. If you wanted to have an earlier room cleaning we could have made it at the time the most convenient for you. As for the breakfast we do not use powdered eggs but fresh already made scrambled eggs. The Kyriad Chain prefer we do not use fresh eggs. Once again thank you so much. Sincerely, Laurent D., Manager.

10/10 Excellent

Karl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Near everything. Definitely will stay here again.
The staff is amazing in this place. Very respectful and professional. The reception is very easy to talk to. They also gave recommendations. Thank you for an excellent stay.
Stayed 3 nights in Sep 2021
Response from Laurent D. on 9 Nov 2021
Thank you Karl. We are delighted you enjoyed your stay. Sincerely, Laurent D., Directeur.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2021

8/10 Good

Margie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy in Avignon.
Very nice hotel with elevator. Breakfast was good. Yummy pastries. Was hard to get in for late checkin. Attendant was probably on break. Can’t get in door to reception unless someone is at desk. Location is in excellent. Only complaint is that our shower drain was backing up. Slow draining. Did not complain because only stayed one night. Got a room overlooking the square. That was nice
Stayed 1 night in Oct 2021
Response from Laurent D. on 25 Oct 2021
Thank you Margie for your comment. We are sorry you encountered a few problems and we will work to solve them. Sincerely, Laurent D., Manager.

6/10 Okay

Cecilia

Liked: Property conditions & facilities
I was given a room without a view, actually facing a wall. The room was quite small. And there was no water available in thew room that was free and there was no amenity to have free access to drinkable water in the hotel
Stayed 3 nights in Oct 2021
Response from Laurent D. on 15 Oct 2021
Hello Cecilia, Thank you for your comment. As mentionned not all our rooms come with a view and we try our best to satisfy our client. As for the water, we sell bottled water at a very low price (1 euro- oct-2021). The tap water is of course drinkable so it is incorrect to say that you did not have access to free drinkabe water. It is also forbiden to give free plastic water to clients since january 2021. Once again thank you for staying with us. Sincerely, Laurent D., Manager

10/10 Excellent

MARIE

Stayed 2 nights in Oct 2021

10/10 Excellent

Marianne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our twin room was bigger than typical. The receptionist was extremely helpful. Would return.
Stayed 1 night in Sep 2021
Response from Laurent D. on 5 Oct 2021
Hello Marianne, we are glad you enjoyed your stay with us and that you did enjoy your room. We would look forward hosting you soon. Sincerely, Laurent D., Manager.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021
Response from Alina on 3 Oct 2021
Thank you ! Regards,

10/10 Excellent

Laurent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Center of everything
Absolutely as advertised. The Palais Des Papes is the main attraction and Kyriad is right next door. Pleasant, charming small hotel, small room but totally adequate. Good restaurants right in front. Would stay again. Convenient safe parking at Mecure Centre in front of Palais. Closely follow your GPS to find.
Stayed 2 nights in Sep 2021
Response from Maria on 2 Oct 2021
Hello, Thank you so much for your kind feedback, we are very glad that you had an excellent stay in our hotel. We will be happy to see you back. Kind regards,

6/10 Okay

Pam

Liked: Cleanliness, staff & service
Location perfect, property a bit outdated, wifi unusable
Stayed 3 nights in Sep 2021
Response from Laurent D. on 1 Oct 2021
We are sorry you encountered problems with the wifi which generally works fine both for clients and staff. We are always here to help you. Sincerely, Laurent ., Manager.

10/10 Excellent

Ana

Stayed 2 nights in Sep 2021
Response from Alina on 30 Sept 2021
Ana, we thank you for your note. Regards,

8/10 Good

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to the Palais des Papes
Good choice if you want to be in the historic part of the town
Stayed 1 night in Sep 2021
Response from Laurent D. on 28 Sept 2021
Thank you Jacqueline. Glad you enjoyed your stay. Sincerely, Laurent D., Manager.

8/10 Good

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Good Value
The hotel is in a fabulous location with many restaurants and stores nearby. It is close to the historic sites. The room although small is nicely laid out with all the convenience you are looking for. The staff is very friendly and overall the hotel is a very good value. The only negative is the parking is off site paid parking and a distance away which made bringing the luggage a problem. For a one night stay we paid an additional $14 euros to park and had to make two trips from the garage to bring our luggage across a rocky road. Absent that it was an excellent stay.
Stayed 1 night in Sep 2021
Response from Alina on 19 Sept 2021
Dear Dennis, we thank you for your feedback and we are very happy to know that you had a very pleasant stay in our hotel.Sorry for the parking - in fact being in the city center of a medieval city means that we can not have a private parking lot. We thank you for your understanding, Regards,

10/10 Excellent

Neil

Travelled with group
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Maria on 17 Aug 2021
Bonjour, Nous vous remercions pour votre appréciation. Au plaisir de vous accueillir à nouveau. Cordialement,

10/10 Excellent

Chia Hsuan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super good
G
Stayed 1 night in Jul 2021
Response from Alina on 19 Sept 2021
Dear Chia Hsuan thank you for your feedback and we are happy to know that you had a pleasant stay. Regards,

8/10 Good

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central and convenient comfortable
Very nice. Every convenience in a compact room.
Stayed 1 night in Jul 2021
Response from Alina on 20 Jul 2021
Dear Debra, I thank you for your feedback and I'm glad to know that you had a pleasant stay with us. Regards,

10/10 Excellent

Gáspár

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great find smack in the centre of Avignon
Excellent location, friendly hotel with tiny rooms. Quiet despite central location
Stayed 1 night in Jul 2021
Response from Laurent D. on 15 Jul 2021
Thank you very much and we are glad you enjoyed your stay. Sincerely, Laurent D., Manager.

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2021
Response from Laurent D. on 19 Jul 2021
Merci beaucoup. Cordialement, Laurent D., Directeur.

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Convenient location hotel
Room is clean however the building is very old, so thr air con not strong enough. And if u turn on max, its noisy. And going down cannot use elevator becoz too old
Stayed 1 night in Aug 2020
Response from Maria on 18 Aug 2020
Hello, Thank you for your feedback. As you have noticed, our hotel is based in the historicalal building of XVIII century but we try to make the renovation in the hotel every year. Due to the COVID19 we had to create the sens of circulations as to use elevator to go up and the stairs to go down to avoid crossing people, but we prevent the clients that they can use elevator to go down as well the day of check-out with their lugguage and all the time if they have any health problems or constraint to use stairs. Best regards,

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from Alina on 3 Aug 2020
Kimberly merci votre votre feedback, Au plaisir de vous revoir, Cordialement, Alina

8/10 Good

Mr Martin

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2019
Response from Laurent D., Manager. on 19 Dec 2019
Thank you Martin. It was a pleasure hosting you. Sincerely, Laurent D. Manager.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from Maria on 26 Nov 2019
Bonjour, Nous vous remercions pour votre appréciation. Nous espérons de vous revoir pour le prochain séjour à Avignon. Cordialement,

8/10 Good

Dan

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from Alina on 20 Nov 2019
Dan, we thank you for opinion. Best regards,

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, comfortable bed and very clean. We did not have breakfast so cannot comment on that. Very central. Great value for money.
Stayed 3 nights in Nov 2019
Response from Alina on 13 Nov 2019
Dear Andrea, we thank you for your assessment and I'm happy to know that you had a pleasant stay with us. As you could remark it, we are located in th heart of the city, close by historical sites, shooping, bars and restaurants. Best regards

10/10 Excellent

Chris, Arizona

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019
Response from Alina on 13 Nov 2019
Dear guest, we thank you for your assessment - We are happy to know that you enjoyed your stay in our hotel. Best regards,

10/10 Excellent

Lucy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from Maria on 21 Nov 2019
Bonjour, Nous vous remercions pour votre appréciation. Au plaisir de vous accueillir de nouveau. Cordialement,

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
France & Spain
Stayed 1 night in Sep 2019
Response from Maria on 4 Nov 2019
Bonjour, Nous vous remercions pour votre appréciation. Au plaisir de vous accueillir de nouveau. Cordialement, Maria

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and hospitality. Helpful and friendly staff
Stayed 7 nights in Oct 2019
Response from Maria on 25 Oct 2019
Thank you so much for your appreciation. We are glad that you enjoyed your stay and our services. Hope to see you back again. Kind regards,

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
terrible smell in room and noisy - left early
When we checked in to the room there was a terrible sewerage like smell in the bathroom, we hoped just from the previous occupants and that it would go away. It did not. The smell was so bad and overwhelming it was pretty unpleasant to use the bathroom at all and also had spread to the room itself so made the overall stay quite revolting. Very disappointing that hotel staff let guests occupy this room when there was clearly something wrong with the bathroom - either the drains or the toilet required an extensive clean. The smell was constant the entire stay which we ended up leaving early (left after 2 nights instead of 3). The bathroom walls were also very dirty with brown splatters and the shower was not fully screened so the bathroom floor would get covered in water. Only provided a very small bath mat, and no extra towels to dry the floor either. The room was very noisy - located just behind the breakfast room and hotel laundry so lots of banging, slamming doors and noise. Also the hotel uses a noisy doorbell for after hours entry which we could hear from our room - why not give guests a key to the front door or use a code system so that guests aren’t disturbed! Overall this was a terrible stay and the disgusting smell resulted in us checking out early. Would not recommend!
Stayed 3 nights in Oct 2019
Response from Laurent D., Manager. on 25 Oct 2019
We are very sorry for the bad experience you had while staying with us. We are very thorough on hygiene and our hotel i usually praised for the high standards of cleaning. I checked with my staff and you did not mention any problems while you were staying. We would have been more than happy to find a solution if we had known you were not enjoying you stay. You just told that you had to leave one day earlier. We provide each room with a standard towel allowance (two per person and a bath mat). If you would have needed more it would have been a pleasure to provide you extra towel. I re-checked your bathroom (which is two years old ) and I did not see any " brown spatters" and the tiles are grey. For obvious safety reasons we do not give our clients the key of the hotel and we are sorry you got disturbed by the people coming in and out. Once again we are sorry you did not enjoyed your stay with us. Sincerely, Laurent D., Manager.

8/10 Good

Suzanne

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Great Location
Stayed 3 nights in Sep 2019
Response from Alina on 30 Sept 2019
Dear Suzanne, we thank you for taking the tilme to share your opinion about our hotel and I'm happy that you had a nice stay ! Kind regards