Hallway

Reviews of Super 8 by Wyndham Saginaw

2 out of 5
Super 8 by Wyndham Saginaw
4848 Towne Centre Road, Saginaw, MI

Reviews

6.6
Rating 10 - Excellent. 88 out of 575 reviews" "
Rating 8 - Good. 200 out of 575 reviews" "
Rating 6 - Okay. 148 out of 575 reviews" "
Rating 4 - Poor. 72 out of 575 reviews" "
Rating 2 - Terrible. 67 out of 575 reviews" "

6.8/10

Cleanliness

7.2/10

Staff & service

5.8/10

Amenities

6.4/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

6/10 Okay

Garrett

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel had definitely seen better days, run down, the air conditioning smelled like mildew, and all in all the room was in disrepair. Parts of the walls werent painted and there was obvious water damage in the corner of the room near the window
Stayed 1 night in Apr 2024
Response from Naveen on 14 Apr 2024
Thank you for taking the time to provide feedback regarding your recent stay with us. We truly value all feedback from our guests as it helps us to continually improve our services and facilities.We sincerely apologize for the condition of your room during your stay. It is disheartening to hear that you experienced issues with the air conditioning and noticed signs of disrepair, such as unpainted walls and water damage near the window. Please rest assured that we take your concerns seriously, and we are actively addressing these issues to ensure they are resolved promptly.

4/10 Poor

Keilah

Disliked: Cleanliness, staff & service, property conditions & facilities
The majoroty of the staff seems to be Indian with very, broken English. They required a $50 deposit upon check-in, which they don't tell you about until you arrive. The bedsheets were stained and dirty...Sani came to my room (220) and changed them twice with two different sets of bedsheets, but both sets were stained and dirty. Sani then told me that he'd let Patel, the Manager know so that I'd receive a discount on the room. When I checked out the next day, the front desk girl told me that I wouldn't be getting a discount, even though Sani already told me that I would, because I could've just changed rooms. I believe thing's get lost in translation, because I had to ask the front desk girl for a receipt when I was checking out, but all she gave me was the confirmation document that the $50 deposit would be returned. I believe that I'm owed a credit since the bedside were stained and dirty.
Stayed 1 night in Apr 2024
Response from Karly on 12 Apr 2024
Dear Keilah,I am so sorry to hear about the unusual situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority, and we take what you have shared very seriously. Your review has been shared with management so that appropriate measures can be taken. We hope to see you again.

4/10 Poor

Tom

Liked: Cleanliness
Disliked: Staff & service
It’s a room with a bed. The shower handles were loose. I had a four day stay and the room was never cleaned or given fresh bath towels. You have to give a $50 cash deposit, which they do not return so the price is misleading.
Stayed 3 nights in Feb 2024
Response from Naveen on 7 Mar 2024
We're truly sorry for the issues you faced during your stay. We've checked into your concerns and found the loose shower handles and lack of room cleaning and fresh towels - this isn't up to our usual standards, and we're addressing it with our teams. Regarding the 50 cash deposit, we apologize for any confusion. Upon checking your room, we found dirty hand towels and blood stains on the sheets, leading to a deduction from your deposit for cleaning and replacements. We understand if this wasn't clear and apologize for any inconvenience. Your feedback is crucial, and we'll work hard to improve. If you have further concerns, feel free to reach out. We hope to have the chance to make it up to you in the future.ThanksSuper8 Management

10/10 Excellent

David

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from AashishP on 23 Feb 2024
Dear DavidThank you for choosing the Super8 Saginaw for your recent visit to the Saginaw area. Thank you for the 5/5 review. We appreciate it when our guests take the time to let us know how we are doing. I am pleased to see you had a very enjoyable stay with us. I will share your ratings with my staff on a job well done. We look forward to accommodating your future travel needs.

8/10 Good

William

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room for a business trip
Stayed 3 nights in Dec 2023
Response from Naveen on 31 Dec 2023
Thank you for taking the time to share your positive feedback about your recent business trip stay with us! We are delighted to hear that you found our room to be nice and that your experience met your expectations.Super8 Management Team

6/10 Okay

Arthur

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Cigarette butts at the entrance doors. The bathroom wasn't recently cleaned soap scum in the shower. I had to get new batteries for the tv remote.
Stayed 2 nights in Dec 2023
Response from Naveen on 31 Dec 2023
Thank you for taking the time to share your feedback regarding your recent stay. We sincerely apologize for the inconvenience you experienced, and we appreciate your openness in bringing these issues to our attention. We hope to have the opportunity to welcome you back and provide the excellent experience you deserve.Super8 Management Team

2/10 Terrible

Jeromey

Disliked: Cleanliness, staff & service
Stayed 7 nights in Dec 2023
Response from Super8 Management on 21 Dec 2023
Dear Jeremy, Thank you for the feedback on your recent stay with us. We hope to see yo back.

8/10 Good

Teresa

Liked: Property conditions & facilities
Everything is good
Stayed 1 night in Dec 2023
Response from Karly on 12 Dec 2023
Thank you for the review, Teresa! Please let us know how we can improve to earn that 5/5 on your next stay! We hope to see you again soon.

2/10 Terrible

Janay

Disliked: Amenities
Walk into room with a huge body fluid stain on comforter and hair all over the sheets
Stayed 1 night in Dec 2023
Response from Management on 12 Dec 2023
Janay,Thank you for taking the time to share your valuable feedback ! Please know we want to provide every guest with a clean, comfortable, well-maintained stay here, and we sincerely apologize your accommodations did not meet your expectations. Your comments and concerns will be communicated to our team so we can work on addressing these issues. We hope you consider staying with us again.

6/10 Okay

Amy

Disliked: Cleanliness, property conditions & facilities
I’m just waiting for the $50 deposit to be credited back to my credit card
Stayed 1 night in Dec 2023
Response from Management on 6 Dec 2023
Amy,Thank you for the review. Please know it takes 5-10 business days to get back on your card. We hope to see you again.

6/10 Okay

MICHELLE

Travelled with family
Liked: Cleanliness, staff & service
Expect to get what you pay for. Cheap, no frills hotel. Refrigerator , microwave and hair dryer in room. Breakfast was cereal, oatmeal, danish and yogurt from what I saw. I chose elsewhere at IHOP, Tim Hortons are nearby. Holes in wall-by door with bad patch job. If you stay more than a day, you need to exchange your towels/wash clothes yourself for clean ones and put garbage out in hallway to get emptied. Bring a white noise machine or turn the tv up as you hear EVERYTHING including the people “bowling” above you and the the lady having an organism 2 doors down!!!! Many amenities in the area to choose from of restaurants and shopping. Frankenmuth is only 25min away. Get room on hotels.com vs at the hotel-$15 cheaper on hotels.com vs what they charged us at hotel to add an extra day.
Stayed 2 nights in Nov 2023
Response from Management on 30 Nov 2023
Dear Michelle,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

2/10 Terrible

susan

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was absolutely awful. I would attach photos if possible. The ceiling in the shower was ready to collapse at any time. They made a charge to my visa for no reason. You should not have this hotel on your website. It’s disgusting.
Stayed 1 night in Nov 2023
Response from Management on 16 Nov 2023
Dear Susan,Thank you for the review. We are sorry to hear about your negative experience during your stay. We completely understand your disappointment and frustration as a result of all the issues you've mentioned. We will definitely take action and take steps to prevent similar incidents from happening in the future. We hope to see you back.

2/10 Terrible

Kristin

Disliked: Cleanliness, property conditions & facilities
Room smelled of weed and furniture was falling apart.
Stayed 1 night in Oct 2023
Response from Management on 10 Nov 2023
Kristin,I am so sorry to hear about the unusual situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority, and we take what you have shared very seriously. Your review has been shared with management so that appropriate measures can be taken. We hope to see you again.

8/10 Good

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a basic hotel in a good area rooms are comfortable and clean it’s great for a short stay
Stayed 3 nights in Oct 2023
Response from AashishP on 29 Oct 2023
Dear GregoryThank you for the great feedback on your stay with Super8. Hope to see you in the future.

2/10 Terrible

Katelyn

Travelled with partner
Disliked: Amenities
The staff was so rude it actually made me speechless a couple times. The man that works there is very friendly and the only positive thing I have to say about my experience there. Room was disgusting. All the channels were in Spanish and they said it couldn’t be changed.
Stayed 7 nights in Oct 2023
Response from AashishP on 29 Oct 2023
Hello Katelyn,We apologize for the stay. I wish we would known you had a dog. I knew you dint wanted to pay for the dog fees and telling that you paid online after we catch on camera having dog. You were lucky that we didn't tell you to leave without refund when you hide the pet. Channels we checked and everything seems fine.

10/10 Excellent

Latrisha, Saginaw

Liked: Cleanliness, staff & service
Cleanliness
Stayed 1 night in Oct 2023
Response from AashishP on 25 Oct 2023
Thank you for the feed back on recent stay with us. We appreciate your business and feedback as it helps us to improvements.

6/10 Okay

Krista

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stop charging my card
I was once again charged the deposit and I want a refund. When I checked in I asked them not to do this again. Now I will not stay there again.
Stayed 2 nights in Oct 2023
Response from AashishP on 25 Oct 2023
Dear Krista,Thank you for the review for the recent stay with us. Rules are for everyone and we have to do deposit for each guest.

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value
Great price. Not the most luxurious digs but a nice value with the prices of rooms these days.
Stayed 1 night in Oct 2023
Response from AashishP on 25 Oct 2023
Thank you for the feed back on recent stay with us. We appreciate your business and feedback as it helps us to improvements.

2/10 Terrible

ERic

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2023
Response from AashishP on 25 Oct 2023
Thank you for the feed back on recent stay with us. We we knew it will come like that for the dishonest people.

6/10 Okay

Brittany

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Pretty decent for the money. The hotel was $66 for the night, maybe a little bit more. It did have a mini fridge and microwave. And the bathroom was very clean.
Stayed 1 night in Oct 2023
Response from AashishP on 25 Oct 2023
Thank you for the feed back on recent stay with us. We appreciate your business and feedback as it helps us to improvements.

2/10 Terrible

Verified traveller

Stayed 1 night in Oct 2023
Response from AashishP on 25 Oct 2023
Thank you for the feed back on recent stay with us. We appreciate your business and feedback as it helps us to improvements.

4/10 Poor

DeAndre

Dirty rooms
Won’t stay there again
Stayed 1 night in Oct 2023
Response from AashishP on 25 Oct 2023
Thank you for the feed back on recent stay with us. We appreciate your business and feedback as it helps us to improvements.

2/10 Terrible

Venessa

Stayed 1 night in Oct 2023
Response from Management on 10 Nov 2023
Dear Venessa,Thank you for the feedback.

6/10 Okay

Verified traveller

Travelled with family
Stayed 2 nights in Oct 2023
Response from AashishP on 25 Oct 2023
Thank you for the feed back on recent stay with us. We appreciate your business and feedback as it helps us to improvements.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old but neat
Stayed one night for our annual family trip. The property is old but is neat and properly maintained. Friendly staff. For under $100 and with breakfast included what else can one ask for?
Stayed 1 night in Oct 2023
Response from AashishP on 25 Oct 2023
Thank you for the feed back on recent stay with us. We appreciate your business and feedback as it helps us to improvements.

10/10 Excellent

Ryan

Stayed 1 night in Sep 2023
Response from AashishP on 25 Oct 2023
Dear Ryan.Appreciated your 10 out of 10.Thank you for the feed back on recent stay with us. We appreciate your business and feedback as it helps us to improvements.

8/10 Good

J

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Not That Bad
The staff is quite personable. The facility itself could use an upgrade. The walls could use a fresh coat of paint. The carpet in the hallways should be replaced.Our slumber moments were comfortable; we all slept well. If necessary, I would stay there again.
Stayed 4 nights in Sep 2023
Response from AashishP on 25 Oct 2023
Dear JThank you for the feed back on recent stay with us. We appreciate your business and feedback as it helps us to improvements.

10/10 Excellent

Deanna, Mahtomedi

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean. The staff friendly. Great condition for the price! Would recommend
Stayed 2 nights in Sep 2023
Response from AashishP on 25 Oct 2023
Dear Deanna,We appreciate your 5 star review. We appreciate your business and feedback as it helps us to improvements.

6/10 Okay

Delorean

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from AashishP on 25 Oct 2023
Dear Deloren,Thank you for the feed back on recent stay with us. We appreciate your business and feedback as it helps us to improvements.

4/10 Poor

paul

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
run down old and smelly
Stayed 3 nights in Sep 2023
Response from AashishP on 15 Sept 2023
Thank you Paul for the review on your recent stay with us.

4/10 Poor

Janine

Travelled with pets, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Door was taped open all night. Sink was cracked, blow dryer was broken, hallway carpet was dirty and had lumps in it. Housekeeping never came in on our 3 night stay. No clean towels, baskets overflowing, etc. Not handicapped accessible. Group of people congregating and drinking in the parking lot at night. No decaf coffee available. The card scanner being broken and the door being taped open was so unsafe. Anyone could have come in. Will not stay here again.
Stayed 3 nights in Sep 2023
Response from AashishP on 15 Sept 2023
Dear Janine, Thank you for the feedback on your recent stay with us.

10/10 Excellent

Michelle

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay
Staff were very nice, friendly and well dressed. Overnight staff was out at almost midnight cleaning outside and emptying trash. The room was immaculate. Absolutely everything was so clean and well taken care of. The bedding was nice with no stains or spots. Very pleasant overnight stay. No complaints.
Stayed 1 night in Sep 2023
Response from AashishP on 15 Sept 2023
Dear Michelle appreciated your time to effort to put a great review for us. We hope to see you soon.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
I wish there could have been one more lamp---a little dark to read. The beds were super comfortable, the room was very clean
Stayed 1 night in Aug 2023
Response from AashishP on 15 Sept 2023
Dear Karen, thank you for the amazing review. We hope to see you soon.

2/10 Terrible

Marie

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Needs major attention!
The hotel needs a cleaning!
Stayed 1 night in Aug 2023
Response from AashishP on 15 Sept 2023
Dear Marie, We are sorry to hear things didn't go well on tour recent stay with us. We hope you gave another chance to prove that we are cleanest hotel for the value of Money paid.

4/10 Poor

laurene

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from AashishP on 15 Sept 2023
Thank you for choosing Saginaw Super8 and for taking the time to provide feedback about your experience. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. Please be sure not to hesitate to bring your concerns to the attention of front desk at any hotel you may be staying with, we are here to ensure an enjoyable experience during your stay.

8/10 Good

Joyce

Travelled with family
Liked: Amenities
Staff was very friendly. Our room was clean and they had a new ce breakfast.
Stayed 1 night in Aug 2023
Response from AashishP on 15 Sept 2023
Hello Joyce, Thank you for choosing the Super8 Hotel Saginaw for your recent visit to the Birch Run area. Thank you for the 4/5 rating and comment. We appreciate when our guests let us know how we are doing. I am pleased to see you enjoyed our breakfast and found our staff friendly. We look forward to accommodating your future travel needs

8/10 Good

linda

Stayed 1 night in Aug 2023
Response from AashishP on 15 Sept 2023
Hello Linda, Thank you for choosing the Super8 Hotel Saginaw for your recent visit to the Birch Run area. Thank you for the 4/5 rating and comment. We appreciate when our guests let us know how we are doing. We look forward to accommodating your future travel needs

8/10 Good

Rosanna

Liked: Cleanliness, staff & service
Smaller rooms and an older property, but clean and staff was friendly. It was nice to have an array of breakfast options available. A great budget-friendly option.
Stayed 1 night in Aug 2023
Response from AashishP on 17 Aug 2023
Dear Rosana, Thank you for the feedback on your recent stay with Super8 Saginaw. We appreciate your comments regarding hotel service. Hope to see you soon!

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stay
Check in went smooth,room was clean. Perfect place for a over night trip.
Stayed 1 night in Aug 2023
Response from Management on 18 Aug 2023
Thank you so much for taking the time to do our online survey. We are so happy to see the 10/10 review! We strive to meet the expectations of our guests. We hope to see you again soon!

2/10 Terrible

Matthew

Stayed 2 nights in Aug 2023
Response from AashishP on 15 Sept 2023
Thank you for choosing Saginaw Super8 and for taking the time to provide feedback about your experience. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. Please be sure not to hesitate to bring your concerns to the attention of front desk at any hotel you may be staying with, we are here to ensure an enjoyable experience during your stay.

2/10 Terrible

Stella

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
the room had cockroaches clawing on the headboards We left dirty towels outside room as requested but had to go get replacements because no one brought them even after we called
Stayed 1 night in Aug 2023
Response from Management on 18 Aug 2023
Stella,I am so sorry to hear about the unusual situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority, and we take what you have shared very seriously. Your review has been shared with management so that appropriate measures can be taken. We hope to see you again.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service
I loved it considering it's price
Stayed 1 night in Aug 2023
Response from Management on 18 Aug 2023
Mark,Thank you for doing our online review. We are delighted to see you enjoyed your stay with us. We hope to see you again soon!

6/10 Okay

Elrico

Liked: Cleanliness, staff & service, property conditions & facilities
The Internet went out constantly
Stayed 5 nights in Jul 2023
Response from Management on 18 Aug 2023
Elrico,We sincerely regret to know that your experience was not as positive as expected. We have taken note of this to make sure we do better than ever for future guests. We hope to see you again.

8/10 Good

Greg

Stayed 1 night in Aug 2023
Response from Management on 18 Aug 2023
Thank you Greg.

8/10 Good

Penny

Perfect place for my one night stay.
Stayed 1 night in Jul 2023
Response from Management on 4 Aug 2023
Penny,We are delighted to hear you enjoyed your stay. We hope to see you back soon.

8/10 Good

Randall

Liked: Cleanliness, property conditions & facilities, room comfort
Good hotel.
No frills for sure but clean room, floor, bathroom, extremely comfortable beds good breakfast but I’m not a bacon and eggs guy anyway. I will keep the place on my list for sure.
Stayed 1 night in Jul 2023
Response from AashishP on 1 Aug 2023
Dear Randall, Thank your or the feedback on your recent stay with us. We appreciated your time and effort to put feedback. We will see you if travel bring back to you in Saginaw Michigan area.

4/10 Poor

Elijah

Liked: Cleanliness
Bad service
Stayed 1 night in Jul 2023
Response from AashishP on 1 Aug 2023
Dear Elijah, Thank you for the review on your recent stay with us. We apologize for the bad service however more details would have been helpful for the improvements. Please give us another chance and we can show how great we are at the Super8 Saginaw with the service!

8/10 Good

Ed

Travelled with partner
Liked: Staff & service, property conditions & facilities
A great price and clean room.Quiey area. I wish the breakfast was more substantial.
Stayed 1 night in Jul 2023
Response from Management on 28 Jul 2023
Ed,Thank you for the feedback, we really appreciate it and can make the appropriate changes. We hope to have you back soon!

6/10 Okay

JAMES

Stayed 1 night in Jul 2023
Response from Management on 18 Aug 2023
Thank you, James.

6/10 Okay

Bryan

Travelled with family
Liked: Staff & service
Stayed 2 nights in Jul 2023
Response from Management on 28 Jul 2023
Thank you for the review, Bryan.