Restaurant

Reviews of Residence Inn by Marriott Saginaw

3 out of 5
Residence Inn by Marriott Saginaw
5230 Fashion Square Blvd, Saginaw, MI

Reviews

8.4

Very good

Rating 10 - Excellent. 90 out of 174 reviews" "
Rating 8 - Good. 52 out of 174 reviews" "
Rating 6 - Okay. 10 out of 174 reviews" "
Rating 4 - Poor. 12 out of 174 reviews" "
Rating 2 - Terrible. 10 out of 174 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

David, Saginaw

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good spot
Stayed 1 night in Mar 2024

6/10 Okay

Mike

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Did not want a first floor Location. Bedroom next to noisy hallway staircase.
Stayed 2 nights in Nov 2023

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
The room was a great size since we were traveling with our two dogs.
Stayed 2 nights in Oct 2023

6/10 Okay

Jidy

Travelled with partner
Disliked: Property conditions & facilities
The property was close to restaurants and shopping. The beds were worn out, breakfast staff spent more time chatting in then back then they did making sure all food was prepped. They need to have a designated smoking place for staff where customers don’t see them.
Stayed 2 nights in Oct 2023

10/10 Excellent

Brent

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Visitors family for a Wedding, in and out
Stayed 1 night in Oct 2023

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Totally convenient, great staff, and safe!
Stayed 1 night in Sep 2023

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top Saginaw Location
Absolutely beautiful property. The building was immaculate and the grounds were manicured. Room was absolutely spotless and the bed was incredibly comfortable. I will definitely be back to this location.
Stayed 1 night in Aug 2023

10/10 Excellent

Lindsey, Kalamazoo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and friendly staff
Stayed 1 night in Aug 2023

8/10 Good

Paul, Saginaw

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Shower was extremely clean but, the shower head could use an update. Also the provided product dispenser was not placed very well…great stay over all.
Stayed 2 nights in Jun 2023

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023

10/10 Excellent

Chaztity

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
building was clean and quiet
Stayed 1 night in Feb 2023
Response from Residence Inn Staff on 13 Feb 2023
Dear Chaztity,Thank you for your feedback regarding your most recent stay. If you have any further feedback please reach out to the hotel directly at 989-799-9000Sincerely, Residence Inn Staff

8/10 Good

Laurie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 2 nights in Feb 2023
Response from Residence Inn Staff on 8 Feb 2023
Thank you Laurie, I have shared your feedback with the team here. We hope to see you again. Residence Inn Staff

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful.
We enjoyed our suite. Large, comfortable, very nice amenities. Room, hallways and breakfast room were clean and well maintained. The breakfast was wonderful. Many options and good quality. Nice hotel. I’m not sure who did it but someone went around and cleaned off the snow from every car in the lot overnight. Thank you,
Stayed 2 nights in Jan 2023
Response from Residence Inn Staff on 8 Feb 2023
Dear Wonderful, Thank you for the feedback regarding your recent stay with us. I have shared your comments with the team here and we do hope to see you again.

10/10 Excellent

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love staying here, it is very clean and the staff is wonderful. The free breakfast is definitely a perk.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!!
Perfect!
Stayed 1 night in Dec 2022
Response from Residence Inn Staff on 20 Dec 2022
Thank you for choosing to stay at the Residence Inn Saginaw and providing us with your feedback. Sincerely, Residence Inn Staff

8/10 Good

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area for shopping and restaurants
Stayed 1 night in Nov 2022

8/10 Good

Hank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2022

10/10 Excellent

Lonnie

Stayed 1 night in Nov 2022

2/10 Terrible

Patrick, Jackson

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
To begin, my room had a horrible stench of dirty wet dog blended with animal urine. We were then given a can of air freshener. The counters were sticky, and our room had several big spiders. We changed rooms the next day and paid full price even after expressing our concerns. The pool room door was broken making the only access through an outside area door. On day 2 we were constantly disturbed by “groups” of young teens running and loudly screaming up and down the hallways. Overall a bad experience for my 8 year anniversary.

8/10 Good

Juliette, Marshall

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was nice and spacious. The breakfast options were so-so.
Stayed 2 nights in Oct 2022

8/10 Good

magda

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Zero to complain about. Front desk staff was amazing and kind. Hotel was clean. If need to travel to Saginaw will definitely stay again.
Stayed 1 night in Sep 2022

10/10 Excellent

Andrea

Stayed 1 night in Sep 2022

8/10 Good

stacy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2022

8/10 Good

Monica

Travelled with partner
Liked: Cleanliness, staff & service
Great rooms But trouble with the internet television Couldn’t watch television
Stayed 1 night in Aug 2022

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Prompt friendly service at check in!
Stayed 1 night in Jul 2022

10/10 Excellent

Lance

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location & well kept
Stayed 1 night in Jul 2022

8/10 Good

Bonnie

Travelled with family
Liked: Property conditions & facilities
there was not anything really unique about this property. The trash can outside the side door was always stuffed, the day is was over full and gulls were having party and trash was on the grounds. This was our check out day so reported to the staff and they sent someone out there right away. Other several small issues with our room or stay were promptly attended to. Staff was always ready to take care of.
Stayed 4 nights in Jun 2022

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff were super polite and nice. Acted like they really cared
Stayed 2 nights in Jun 2022

10/10 Excellent

Jamie

Stayed 1 night in Jun 2022

8/10 Good

Shawtice

Stayed 1 night in Mar 2022

10/10 Excellent

theresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great roomz large and all in room amenities.
Stayed 2 nights in May 2022

4/10 Poor

James

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Our most recent visit, disappointing.
It took a few visits to the front desk to get checked in and out. On prior visits the staff was very attentive, they even welcomed guests with a happy hour, offering food and adult beverages. The wifi service was all but non-existent, they did however offer a bump-up service for $5/day, and that from the highest priced accommodations near Saginaw. Our 3rd visit to this Residence Inn was o.k., but disappointing when viewed in the light of our previous visits. It all could be said to reflect poorly on the community, or perhaps the management. Jim and Susan
Stayed 1 night in May 2022

10/10 Excellent

Raymond

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the fire pit; it was a great way to decompress at the end of a very long day. Also, we travel with a service dog. All staff was well trained on how to handle guests with service animals. What could be improved was the handling of trash inside the room. When you have a kitchen, you're going to need more than a 2 gallon trash bin. Because we were there just 3 days, no cleaning was done in between days, which is okay, if you have a trash bin that can handle it.
Stayed 2 nights in May 2022

8/10 Good

Kimberly

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The rooms were not clean properly I had syrup on the countertops and microwave was dirty refrigerator with dirty toys left from previous guest debris in the drawers recleaned the room myself was not happy but the stafff was great especially the front desk ppl
Stayed 3 nights in May 2022

2/10 Terrible

Tajma M

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Poor
Because your service doesn’t tell guest how much or is there a deposit and their fees were $400.00 for two nights as a deposit and the cost of the room that’s to height…
Stayed 1 night in May 2022

8/10 Good

Vidhyadhar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

10/10 Excellent

Mary

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nicest suite for the price
The receptionist Erica was fantastic. She made sure this night stay was on my Bon Voy account and checked me in quickly and was just a very nice personable person. The room was clean with full size fridge, 2 burner stove, microwave, plates silverware, cups, mugs, pots, pans and utensils. There was a small bar to eat at, a very nice pull out couch and comfortable bed. A very nice place to stay on a business trip.
Stayed 1 night in May 2022

10/10 Excellent

Tina

Business traveller
Liked: Cleanliness
Prompt, professional and clean
Stayed 1 night in Apr 2022

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

2/10 Terrible

Quintay

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
I did not like someone coming in my room while I was in there
Stayed 1 night in Apr 2022

10/10 Excellent

Catherine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are very comfortable and well designed for comfort, use, and aesthetics. I especially appreciated the separate sink area with an expansive vanity. The room and the rest of the hotel was very clean and well maintained. The beds were quite comfortable. Negatives: the room wasn't well stocked (no linens or blankets for the sofa bed, on 2 towels, 2 small spoons, and only decaf coffee packages in the room). While the breakfast area offered a nice mix of hot and cold items in theory, when other guests absconded with all the yogurt, chocolate milk, and hard boiled eggs, they were not replenished. The pool was overwhelmingly chlorinated and very loud. While the gym equipment worked great, the TV was out of commission. Overall, we had a very pleasant stay. The negatives were minor inconveniences that were far outweighed by the otherwise excellent room and service.
Stayed 2 nights in Apr 2022

2/10 Terrible

Angela

Liked: Staff & service
Disliked: Property conditions & facilities
The microwave and shower were both broken
Stayed 1 night in Apr 2022

4/10 Poor

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absurd Pet Fee
The pet fee for this hotel - unless you're staying for 4+ days - is absolutely ridiculous. I paid more for my dog to stay the night than for the room. I was unaware of the pet fee before I arrived for check-in and had I known I definitely would've stayed somewhere else. Free wi-fi is only for Mariott Rewards members, which also ridiculous for a $100/night hotel. They provided HBO and other streaming services on the TVs but the wi-fi signal was so crappy nothing would load to be watched. The other guests were also very noisy in the hall - not a fault of the hotel. The room was very clean and comfortable and if not for the pet fee, I am probably satisfied with the stay. However, the pet fee more than doubling the cost of the room and not complimentary wi-fi at $100+/night are major issues. I do not plan to stay at another one.
Stayed 1 night in Apr 2022

2/10 Terrible

Mariah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was good, amenities were good, even had entertainment like pool and board games but our neighbors were awful and it ruined our whole experience. The first neighbors yelled, argued and slammed their doors all night long. The second neighbors were arguing and the boyfriend was full on trying to kick the door off the hinges and was yelling obscene things so bad that my 10 year old was scared to go to sleep and shaking. Multiple guests called the didn't desk to complain and we were informed the cops were being called. This was around 10/11. Around 1/3 am the boyfriend came back and was screaming in the parking lot (right next to my bedroom window). It was ridiculous. On top of the exit door being next to my room which slammed insanely loud all night long… we got no sleep. I informed the front desk all if this upon checkout and all u was given was $30 off my stay.
Stayed 1 night in Apr 2022

4/10 Poor

Reeshemah

Travelled with family
Disliked: Staff & service
The staff was completely incompetent and never followed through with anything they said. I will definitely not be staying at this property ever again.
Stayed 5 nights in Mar 2022

2/10 Terrible

Victoria

Stayed 1 night in Mar 2022

8/10 Good

thomas R

Stayed 1 night in Mar 2022

10/10 Excellent

lisa

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It was a very nice room
Stayed 1 night in Mar 2022