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Reviews of Thunder Valley Casino Resort

4 out of 5
Thunder Valley Casino Resort
1200 Athens Avenue, Lincoln, CA

Reviews

9.4

Exceptional

Rating 10 - Excellent. 256 out of 346 reviews" "
Rating 8 - Good. 62 out of 346 reviews" "
Rating 6 - Okay. 17 out of 346 reviews" "
Rating 4 - Poor. 5 out of 346 reviews" "
Rating 2 - Terrible. 6 out of 346 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Angel

Stayed 1 night in Mar 2024

10/10 Excellent

Diane Lorraine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay!
Stayed 1 night in Apr 2024
Response from Sue Zamora Call Center Supervisor on 20 Apr 2024
Good Evening Diane Lorraine we are so happy you enjoyed our Resort. We hope to see you soon. Take Care

10/10 Excellent

Vernon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine
Stayed 1 night in Apr 2024
Response from Sue Zamora Call Center Supervisor on 20 Apr 2024
Thank you for your response Vernon we hope to see you in the near future.

10/10 Excellent

Geraldine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our favorite part of thunder valley hotel are the rooms the greician tub🙌🙌🙌 and of course the casino ☺️
Stayed 2 nights in Apr 2024
Response from Sue Zamora Call Center Supervisor on 20 Apr 2024
Thank you so much Geraldine for taking the time to rate our Resort. We hope to see you in the near future.

10/10 Excellent

Fady

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Victor

Liked: Cleanliness, staff & service
I like complementary valet parking
Stayed 1 night in Apr 2024

8/10 Good

Dan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in the King room at the hotel and it was large and luxurious. I loved having the robes. The only drawback was the dining options - only one restaurant was open and 3 others were closed.
Stayed 1 night in Mar 2024
Response from Call Center Supervisor on 8 Mar 2024
Thank you so much for taking the time to give us your feedback. Our sincere apologies that we may have fallen short on your expectations. I will certainly forward to our Management Team. We look forward to welcoming you back in the near future, in hopes of exceeding all your expectations. Take good care!

8/10 Good

Ma Corazon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cozy place
Stayed 1 night in Feb 2024
Response from Call Center Supervisor on 8 Mar 2024
“We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.”

10/10 Excellent

Brendan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are always great and comfortable, it’s a casino so obviously there will be cigarette smells on property but never on the hotel portions which is very nice. Bath tub is gigantic which my girlfriend loves.
Stayed 2 nights in Feb 2024
Response from Call Center Supervisor on 8 Mar 2024
We are delighted to hear that we exceeded your expectations, as that is our goal with every stay. We hope you will be able to stay at our beautiful resort again in the very near future.

10/10 Excellent

Imelda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone on their staff was excellent and very welcoming.
Stayed 2 nights in Feb 2024
Response from Call Center Supervisor on 8 Mar 2024
Thank you so much Imelda for taking the time to rate our Resort. We look forward to your next stay with us. Take good care.

10/10 Excellent

Leon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn't have a smoking area to smoke or vape without going all the way down to casino
Stayed 1 night in Feb 2024
Response from Call Center Supervisor on 8 Mar 2024
My Apologies Leon the only smoking areas that are allowed at the Resort is Outside or the Casino floor. WE hope to see you soon.

10/10 Excellent

Robert, Stockton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Call Center Supervisor on 8 Mar 2024
Thank you Robert for taking the time to rate our Resort. We look forward to your next stay with us..

10/10 Excellent

Chris

Stayed 1 night in Jan 2024
Response from Call Center Supervisor on 8 Mar 2024
Thank you so much Chris for taking the time to rate our Resort. We look forward to your next stay with us. Take good care.

8/10 Good

Domonic Finks

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

April

Liked: Cleanliness, room comfort
Clean rooms
Stayed 1 night in Jan 2024
Response from Call Center Supervisor on 5 Mar 2024
Thank you for your kind words we hope to see you soon.

10/10 Excellent

Arun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property!
Stayed 1 night in Jan 2024
Response from Call Center Supervisor on 5 Mar 2024
We are so happy you enjoyed our Resort. We hope to see you soon.

10/10 Excellent

Brendan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and affordable
Great room, excellent sized tub and the beds are incredibly comfortable. The price was good too. The girlfriend and I are already planning on coming back.
Stayed 1 night in Dec 2023

10/10 Excellent

Todor

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 1 night in Dec 2023

10/10 Excellent

Ralph Contreras

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome time! And great facility!
Stayed 1 night in Nov 2023
Response from JT on 10 Nov 2023
Thank you so much for taking the time to give us your feedback. We are delighted to hear that you enjoyed our beautifully appointed guest rooms. We look forward to welcoming you back soon. Enjoy the rest of your stay!

4/10 Poor

mark

Liked: Cleanliness
"Resort" amenities disappointing
Amenitities not resort level. Previous stay last October, we enjoyed pool/patio area but it was not available this time even though website stated open until end of the month. Front desk said it's only open on weekends so no option to enjoy outdoor seating or patio game area. Management states benches are available but all I could find were 2 park benches located in the entrance drive up area. Equivilant to sitting at a bus stop with cars entering/exit casino entrance. Slots not engaging this time around either. Last visit we sat at machine for about an hour with game giving and taking. This visit money gone within 10 minutes. Do enjoy having a smoke-free slot machine room since cigarette smell overwhelming but that's a casino. Unfortunately, didn't get to enjoy resort amenities so may not return if that's not included anymore.
Stayed 2 nights in Oct 2023
Response from JT on 16 Oct 2023
Thank you so much for taking the time to give us your feedback. Our sincere apologies that we may have fallen short on your expectations. I will certainly forward to our Management Team. We look forward to welcoming you back in the near future, in hopes of exceeding all your expectations. Take good care!

10/10 Excellent

Steven

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from JT on 9 Oct 2023
Thank you for the excellent review. We hope you enjoy the rest your stay!

8/10 Good

Lauren

Travelled with partner, Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Sep 2023
Response from JT on 28 Sept 2023
Thank you for the great rating. Enjoy the rest of your stay.

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Sue Zamora Call Center Supervisor on 24 Sept 2023
Thank you for rating Thunder Valley Resort. We hope you enjoyed your stay and will be staying with us again in the near future.

10/10 Excellent

YICHI

Liked: Staff & service, property conditions & facilities
Very good service and clean
Stayed 1 night in Sep 2023
Response from JT on 18 Sept 2023
Thank you for your taking your time to provide us an Outstanding Rating. We hope you enjoy the rest of your stay!

10/10 Excellent

Tari

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I most appreciated the top notch customer service we experienced by every staff member we conversed with.
Stayed 1 night in Aug 2023
Response from JT on 28 Aug 2023
Thank you for your great review. We are happy to hear that our employees provided you amazing service. We hope we have the opportunity of welcoming you back in the very near future.

10/10 Excellent

Trena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the complimentary 12:00 check out..I wish it could be 1:00
Stayed 1 night in Aug 2023
Response from JT on 21 Aug 2023
Good Evening thank you for the 5 out of 5 rating. We are delighted the see that you enjoyed your stay. Unfortunately, extending late check outs would delay Check-ins for our new arrivals. We hope you understand. We hope we have the opportunity of seeing you again soon.

10/10 Excellent

MARLA

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool and cabana were amazing for a little staycation!
Stayed 1 night in Aug 2023
Response from JT on 17 Aug 2023
Thank you for taking your time to provide us a great review. We are happy to hear that you enjoyed your stay. We hope we have the opportunity of welcoming you back soon. Take care!

8/10 Good

Johnathan

Stayed 1 night in Aug 2023
Response from JT on 5 Sept 2023
Thank you for taking your time to provide us your feedback. We hope you enjoy your stay.

10/10 Excellent

Karen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from JT on 14 Aug 2023
Thank you for the terrific review. We are delighted to see that you enjoyed your stay. We look forward to welcoming you back soon.

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities
Great Chinese Restaurant, the room is large and clean.
Stayed 2 nights in Jul 2023
Response from JT on 11 Jul 2023
Thank you for the great review. We are happy to hear that you enjoyed your stay and were able to dine at our Fabulous Chinese Cuisine restaurant " Red Lantern". We hope we get to welcoming you back soon.

10/10 Excellent

Jeff

Stayed 1 night in Jun 2023
Response from JT on 3 Jul 2023
Thank you for the great review. We hope we have the opportunity of welcoming you back soon.

10/10 Excellent

Carleton

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Had a blast
Stayed 1 night in Jun 2023
Response from JT on 12 Jun 2023
Thank you for the great review. We are happy to see that you enjoyed your stay. We hope we have the opportunity of welcoming you back soon.

8/10 Good

Elizabeth, San Francisco

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I was surprised how good the room condition was.
Stayed 1 night in May 2023
Response from JT on 4 Jun 2023
Thank you for your feedback. We are happy to hear you enjoyed your stay in our beautiful Four Diamond Resort. We hope we have the opportunity of welcoming you back soon.

10/10 Excellent

Lea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight Stay
Came here for an overnight stay to watch a concert. The rooms and bathrooms are huge and clean. Friendly staff. Only downside is you have to go through the smoky casino to reach the restaurants.
Stayed 1 night in May 2023
Response from JT on 29 May 2023
Thank you for staying with us here at Thunder Valley, we hope you enjoyed the concert. We appreciate the great review, and hope we have the opportunity of welcoming you back in the very near future. Thank you!

10/10 Excellent

Dezilou

Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in May 2023
Response from JT on 29 May 2023
Thank you for taking your time to provide us a great review. We hope we have the opportunity of welcoming you back soon.

6/10 Okay

Joseph

Stayed 1 night in May 2023
Response from JT on 29 May 2023
Thank you very much for your feedback, as it is through our guest feedback that we can continue to improve. We hope we have the opportunity of welcoming you back in the very near future.

10/10 Excellent

Almira

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Sue Zamora Call Center Supervisor on 28 May 2023
Thank you for the positive review. We are happy to hear you enjoyed your stay. We strive very hard to exceed guest expectations. We hope we have the opportunity of welcoming you back to our Four Diamond Resort in the very near future.

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room is great
Stayed 1 night in May 2023
Response from Sue Zamora Call Center Supervisor on 28 May 2023
We are delighted to hear that we exceeded your expectations, as that is our goal with every stay. We hope you will be able to stay at our beautiful resort again in the very near future.

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
What a great property, food was great and loved the High Limit room
Stayed 2 nights in May 2023
Response from JT on 18 May 2023
Thank you for your positive review. We are happy to hear you enjoyed your stay. We hope we have the opportunity of welcoming you back soon.

10/10 Excellent

Jill

Stayed 1 night in May 2023
Response from Sue Zamora Call Center Supervisor on 7 May 2023
Thank you for taking the time to post a review of our property Jill. We are so happy to hear that you enjoyed your time at Thunder Valley Resort. Our goal is always to exceed your expectations!

10/10 Excellent

Ronnie, CLIFTON

Stayed 2 nights in Apr 2023
Response from JT on 19 May 2023
Thank you for your great Review. We hope we have the opportunity of welcoming you back soon.

10/10 Excellent

Elva

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property!
Stayed 1 night in Apr 2023
Response from Sue Zamora Call Center Supervisor on 21 Apr 2023
Thank you for the positive feedback Elva. We strive very hard to exceed guest expectations. We hope we have the opportunity of welcoming you back to our Four Diamond Resort in the very near future.

10/10 Excellent

Donalf

Stayed 1 night in Apr 2023
Response from JT on 9 May 2023
Thank you for providing us a Outstanding Review.. It is through our guest feedback that we can continue to improve. I am happy that you enjoyed your stay at Thunder Valley Casino Resort. It is our goal to always provide our guests with a memorable experience that have them longing to return.

10/10 Excellent

Denise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from JT on 20 Mar 2023
Good Evening. Thank you for taking your time to provide us a wonderful rating. We hope we have the opportunity of welcoming you back soon.

10/10 Excellent

Roy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tnt
Stayed 1 night in Mar 2023
Response from Call Center Supervisor on 14 Mar 2023
Thank you so much for your positive review and so happy you enjoyed the Resort. We hope to see you again soon.

10/10 Excellent

Kristina

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay!
Our stay was great! Rooms were clean and spacious, casino was a casino😂. Bar atmosphere was awesome, and Peets coffee for the win with those cakes! My only negative would be on the bed...it was not as comfortable as I had hoped.
Stayed 1 night in Mar 2023
Response from Call Center Supervisor on 11 Mar 2023
Thank you for the positive feedback. We are happy to hear you enjoyed your stay. We strive very hard to exceed guest expectations. We hope we have the opportunity of welcoming you back to our Four Diamond Resort in the very near future.

10/10 Excellent

Martin J.

Stayed 3 nights in Mar 2023
Response from Call Center Supervisor on 12 Mar 2023
Thank you for the positive feedback. We are happy to hear you enjoyed your stay. We strive very hard to exceed guest expectations. We hope we have the opportunity of welcoming you back to our Four Diamond Resort in the very near future.

8/10 Good

Lynda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was really nice and clean. Couldn’t use the charging stations for my car.
Stayed 2 nights in Feb 2023
Response from Call Center Supervisor on 5 Mar 2023
Thank you so much for you feedback. Was there a specific reason you could not use the charging stations or were they all being utilized at the time. Please let us know.

8/10 Good

Christina

Stayed 1 night in Feb 2023
Response from Call Center Supervisor on 11 Mar 2023
Thank you for the positive feedback. We are happy to hear you enjoyed your stay. We strive very hard to exceed guest expectations. We hope we have the opportunity of welcoming you back to our Four Diamond Resort in the very near future.

10/10 Excellent

Alfredo

Stayed 1 night in Feb 2023
Response from JT on 7 Feb 2023
Thank you for the Great Review. We are happy to hear you are enjoying your stay. We hope we have the opportunity of welcoming you back in the near future. Enjoy the rest of your stay!