Front of property

Reviews of The Sterling Hotel

3.5 out of 5
The Sterling Hotel
1300 H St, Sacramento, CA

Reviews

8.2

Very good

Rating 10 - Excellent. 307 out of 703 reviews" "
Rating 8 - Good. 211 out of 703 reviews" "
Rating 6 - Okay. 96 out of 703 reviews" "
Rating 4 - Poor. 60 out of 703 reviews" "
Rating 2 - Terrible. 29 out of 703 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Angelica

Travelled with partner
Liked: Cleanliness, amenities
I highly recommend I loved my stay!!
Stayed 1 night in Mar 2024
Response from Kat on 22 Mar 2024
Dear Angelica,Thank you so much for taking the time to leave us a perfect 5/5 review! We're thrilled to hear that you had an excellent experience during your stay with us.Providing exceptional service and ensuring our guests' satisfaction is always our top priority, and we're delighted that we met your expectations.We look forward to welcoming you back for another wonderful stay in the future!Warm regards,Hotel Management

8/10 Good

Lori, Sparks

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Kat on 15 Mar 2024
Dear Lori,Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed your stay. We aim to provide exceptional experiences for all our guests, and we're delighted to know that there was nothing you didn't like. We look forward to welcoming you back for another amazing stay in the future!Warm regards,Hotel Management

8/10 Good

Esperanza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parece un gran lugar para bodas.
Stayed 4 nights in Feb 2024
Response from Hotel Management on 19 Feb 2024
Querido valioso invitado,¡Gracias por la maravillosa reseña! Esperamos que vuelvas y nos visites pronto nuevamente.Gracias,Katrina R.

10/10 Excellent

Scott

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Ok
Stayed 1 night in Feb 2024
Response from Hotel Management on 14 Feb 2024
Dear Scott, Thank you for taking the time to share your perfect 5/5 review! We're absolutely delighted to hear that you had an excellent experience during your stay. Providing outstanding service and creating memorable moments for our guests is our top priority.We sincerely appreciate your kind words, and we look forward to the pleasure of welcoming you back for another exceptional stay.Warm regards,Katrina

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Hotel Management on 14 Feb 2024
Dear Kristen, Thank you for taking the time to share your perfect 5/5 review! We're absolutely delighted to hear that you had an excellent experience during your stay. Providing outstanding service and creating memorable moments for our guests is our top priority.We sincerely appreciate your kind words, and we look forward to the pleasure of welcoming you back for another exceptional stay.Warm regards,Katrina

8/10 Good

Yamilet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Management on 8 Feb 2024
Dear Yamilet,Thank you for taking the time to share your feedback about your recent stay with us. We're delighted to hear that you had an overall positive experience, and we sincerely appreciate the strong rating.Your feedback is invaluable, and we'd love to know more about what aspects of your stay exceeded expectations and what areas we can focus on for improvement. Your insights are crucial to our ongoing efforts to enhance guest satisfaction.We hope to welcome you back for another great stay, and if there's anything specific you'd like to share or discuss, please feel free to reach out.Warm regards,Katrina

10/10 Excellent

Tomoka

Stayed 1 night in Jan 2024
Response from Hotel Management on 29 Jan 2024
Hello Tomoka,Thank you very much for the wonderful review! We hope you enjoyed your stay, and look forward to hosting you again very soon. Best,Hotel Management

6/10 Okay

David

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
It was cute, interesting and nostalgic to stay here…. However the decor was very aged, the bathroom definitely needs an update, the jet tub is so 1990… it took up so much of the bathroom it was hard to sit on the toilet…. There were obvious roof leaks leaving huge stains in the ceiling. I get it, it’s old, but at least so repairing should be done.
Stayed 1 night in Jan 2024
Response from Hotel Management on 25 Jan 2024
Dear David,Thank you for choosing to stay with us and for sharing your thoughts about your experience. We appreciate your positive comments about the charm and nostalgia of our property.We sincerely apologize for any inconvenience caused by the dated decor and the condition of the bathroom. Your feedback about the jet tub, limited space, and ceiling stains is noted, and we are committed to addressing these concerns to enhance the overall experience for our guests.As we embrace our historic charm, we also recognize the importance of maintaining a comfortable and well-maintained environment. Rest assured, we are actively working to make the necessary repairs and updates.We value your input and hope to have the opportunity to welcome you back for an improved stay in the future.Warm regards,Hotel Management

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the vintage building, staff was very friendly and rooms were clean and well maintained
Stayed 2 nights in Jan 2024
Response from Hotel Management on 8 Jan 2024
Dear Sandra, Thank you for your fantastic review! We're thrilled to hear that you had a perfect stay with us. It's always our goal to provide exceptional experiences, and we're delighted that we met your expectations. Your positive feedback is truly appreciated, and we look forward to welcoming you back for another outstanding stay.Best regards,Hotel Management

8/10 Good

Kevin

Stayed 1 night in Dec 2023
Response from Hotel Management on 20 Dec 2023
Dear Kevin,Thank you for taking the time to share your positive experience! We're thrilled to hear that you enjoyed your stay with us. Your feedback is greatly appreciated, and we look forward to welcoming you back on your next visit.Best regards,Hotel Management

2/10 Terrible

Miguel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst experience
Worst experience I had at a hotel, the lights would not turn off so they were on all night. Barely got 2 hours a sleep and book a hotel with my wife to get a good night sleep did not get that. I complained the supervisor was supposed to call me back and he never did.
Stayed 1 night in Dec 2023
Response from Hotel Management on 20 Dec 2023
Dear Miguel, We sincerely apologize for the unacceptable experience you had during your recent stay. The issue with the lights and the lack of sleep are not reflective of our standards, and we understand how crucial a good night's sleep is.We also apologize for the lapse in communication regarding your complaint. This is not the level of service we aim to provide, and we are actively addressing these concerns to ensure they do not recur in the future.Your feedback is valuable to us, and we hope to have the opportunity to make amends and provide you with a much-improved experience on a future visit.Warm regards,Hotel Management

10/10 Excellent

Sandi

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome
Stayed 1 night in Dec 2023
Response from Hotel Management on 20 Dec 2023
Dear Sandi,Thank you for taking the time to share your positive experience! We're thrilled to hear that you enjoyed your stay with us. Your feedback is greatly appreciated, and we look forward to welcoming you back on your next visit.Best regards,Hotel Management

6/10 Okay

Elizabeth

Travelled with group
Liked: Room comfort
Stayed 1 night in Dec 2023
Response from Hotel Management on 14 Dec 2023
Dear Elizabeth, Thank you for taking the time to share your feedback. We appreciate your honesty and would love to learn more about your experience to ensure we meet and exceed expectations in the future. If there's anything specific you'd like to share or discuss, please feel free to reach out. We hope to have the opportunity to improve and provide a more memorable stay during your next visit.Best regards,Hotel Management

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cool hotel
Nice property,comfortable and safe..very convenient to Golden one
Stayed 1 night in Dec 2023
Response from Hotel Management on 14 Dec 2023
Dear Steve,Thank you for your positive feedback! We're delighted to hear that you found our property nice, comfortable, and safe. It's fantastic that our location was convenient for your visit to the Golden One. We appreciate your kind words and hope to welcome you back for another great stay.Warm regards,Hotel Management

4/10 Poor

Nirvana

Travelled with partner
Disliked: Property conditions & facilities
Booked this place for my birthday and I don’t think I’ll be staying here again. I was drawn in by the vintage charm but now that I’m here I would trade in the aesthetic for some up to date amenities. All of the faucets are off centered and leaking. There was a thick layer of gritty cleaning product on the bottom of the bathtub that stuck to my feet so I couldn’t use the huge tub with jets. I considered cleaning it myself for a minute but then why am I paying to stay in a hotel? The furniture is mismatched and broken with a small fridge on the floor and a tiny television. The carpet is coming loose in one corner etc. The staff also leaves at 4:30 so if you need anything..? This place has good reviews so maybe my room just sucked.
Stayed 1 night in Nov 2023
Response from Kat on 14 Nov 2023
Dear Nirvana,Thank you for taking the time to share your feedback about your recent stay with us. We're genuinely sorry to hear that your experience did not meet your expectations, especially on such a special occasion.We apologize for the issues you encountered with the room amenities and cleanliness. This is certainly not the standard we strive to maintain. Your comments regarding the off-centered and leaking faucets, the cleanliness of the bathtub, and the condition of the furniture are deeply concerning. We will address these matters promptly to ensure that future guests do not experience similar inconveniences.We understand your frustration, and we regret that you felt the need to consider cleaning the bathtub yourself. This is not the experience we wish for our guests, and we will work diligently to improve our housekeeping procedures.Your comments about the limited staff hours are noted, and we'll explore ways to ensure that our guests have the support they need, even during off-hours.We appreciate your honesty, and your feedback will guide our efforts to make the necessary improvements. We sincerely hope you might reconsider and give us another opportunity to provide you with a more enjoyable stay in the future.Warm regards,Hotel Management

8/10 Good

Rick

Liked: Staff & service, room comfort
Disliked: Cleanliness
Saturday Night Stay
Room 300 has a great view of the corner street location. We did shower or bath as the tub looked like it would leak at various locations. It was also dirty with grime. Not sure the last time it was ever cleaned. The bathroom sink was also cracked. We had o adjust the toilet a few times as it would continually run water. The room and bed were great.
Stayed 1 night in Oct 2023
Response from Kat on 30 Oct 2023
Dear Rick,Thank you for taking the time to share your feedback about your recent stay with us. We appreciate your comments about the room's great view and the comfort of the bed.We're deeply sorry to hear about the issues you encountered in the bathroom. It's disappointing that the tub, sink, and toilet did not meet our usual standards of cleanliness and maintenance. This is certainly not the experience we aim to provide our guests, and we apologize for any inconvenience this may have caused.Your feedback is invaluable to us, and we will ensure that the mentioned issues are addressed promptly to prevent similar occurrences in the future. We are committed to providing a more pleasant and problem-free experience during your next stay.Thank you for choosing to stay with us, and we hope to have the opportunity to serve you better in the future.Warm regards,Hotel Management

10/10 Excellent

cozette

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Nice hotel
Stayed 1 night in Oct 2023
Response from Kat on 30 Oct 2023
Dear Cozette,Thank you for your 5/5 review! We are delighted to hear that you had an exceptional experience during your stay with us.Your positive feedback is a great source of motivation for our team. We are committed to providing the highest level of service and comfort for our guests, and it's wonderful to know that we achieved this during your visit.We appreciate your patronage and look forward to welcoming you back on your next visit. If you have any special requests or preferences for your future stay, please feel free to let us know. We're here to make your next stay just as fantastic as this one.Warm regards,Hotel Management

10/10 Excellent

Patricia

Liked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from Kat on 27 Oct 2023
Dear Patricia,Thank you for your 5/5 review! We are delighted to hear that you had an exceptional experience during your stay with us.Your positive feedback is a great source of motivation for our team. We are committed to providing the highest level of service and comfort for our guests, and it's wonderful to know that we achieved this during your visit.We appreciate your patronage and look forward to welcoming you back on your next visit. If you have any special requests or preferences for your future stay, please feel free to let us know. We're here to make your next stay just as fantastic as this one.Warm regards,Hotel Management

2/10 Terrible

Steven

Disliked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2023
Response from Kat on 26 Oct 2023
Dear Steven,We appreciate you taking the time to share your feedback with us, even though we understand your experience fell short of your expectations, as reflected in your 2/10 rating. We take all guest feedback seriously and use it as a valuable tool for improvement.We sincerely apologize for any issues you encountered during your stay. It's important to us that all of our guests have a positive and enjoyable experience, and we are disappointed that we did not meet your expectations on this occasion.Please know that we are committed to addressing the concerns you raised and making the necessary improvements. Your feedback serves as a guide for us to enhance our services and ensure a more satisfactory stay for future guests.We hope you might consider giving us another chance to provide you with a better experience in the future.Warm regards,Hotel Management

10/10 Excellent

Audrey

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful stay! Walking distance to down town. Lovely room and building. Definitely recommending.
Response from Kat on 26 Oct 2023
Dear Audrey,Thank you for taking the time to leave a review of your recent stay with us. We appreciate your positive comments about our hotel's overall quality, great location, and the service provided.Your feedback is invaluable in our efforts to continuously improve. We hope you'll consider staying with us again in the future, and we'll make every effort to provide you with a more comfortable experience.Warm regards,Hotel Management

8/10 Good

Jasmine

Stayed 1 night in Oct 2023
Response from Hotel Management on 20 Oct 2023
Jasmine,We value your feedback and hope you'll consider staying with us again. We would welcome the opportunity to provide you with a more enjoyable and welcoming experience.

6/10 Okay

Nicholas

Business traveller
Liked: Room comfort
Disliked: Cleanliness, staff & service
Initially had difficulty checking in as my phone firewall prevented the transfer of electronic key. However, staff sent another key and I was able to check in. The location was adjacent to my meeti g site but the overal condition of property is worn and can use some updating. I will continue to stay as the price and convenience outweighs the cosmetics of the location.
Stayed 1 night in Oct 2023
Response from Kat on 16 Oct 2023
Dear Nicholas,Thank you for taking the time to share your feedback about your recent stay with us.We apologize for any inconvenience you experienced during the check-in process due to your phone's firewall. We're glad our staff was able to promptly resolve the issue and provide you with another key to ensure a smooth check-in.We appreciate your comments about the location's proximity to your meeting site. It's wonderful to hear that our hotel's convenience met your needs.Regarding the condition of the property, we understand your concerns. While we maintain our facilities to the best of our ability, we recognize that updates may be necessary, and we are continually working to enhance our property.We're grateful for your loyalty, and your understanding that the value and convenience of our location outweigh any cosmetic issues is truly appreciated. We look forward to continuing to serve you, and we hope your future stays with us are even more enjoyable.Warm regards,Katrina R. Hotel Management

8/10 Good

Bennie

Liked: Cleanliness, room comfort
Just OK!
This aged hotel was decent but the receptionist didn’t really make an effort to provide us with good customer service or friendliness. Limited parking on the street. The room was large with a coffee maker.
Stayed 1 night in Oct 2023
Response from Kat on 16 Oct 2023
Dear Bennie,Thank you for sharing your feedback with us. We appreciate your comments about our hotel.We're sorry to hear that you found our reception service lacking in friendliness. Providing exceptional customer service is a top priority for us, and we apologize if your experience did not meet our usual standards. We'll address this with our team to ensure a more welcoming experience for our guests in the future.Regarding parking, we understand that limited street parking can be inconvenient. We continually work to improve our parking options and appreciate your patience in this matter.We're pleased to hear that you found your room spacious and well-equipped with a coffee maker. We're constantly making improvements, and your comments help guide our efforts.We value your feedback and hope you'll consider staying with us again. We would welcome the opportunity to provide you with a more enjoyable and welcoming experience.Warm regards,Katrina R. Hotel Management

6/10 Okay

edwin

Stayed 1 night in Mar 2020

10/10 Excellent

Alicia

Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Mar 2020

8/10 Good

Sam

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very friendly and the rooms are large and well appointed .
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent privacy, breakfast was convenient—can grab a quick coffee and bagel on the way out.
Stayed 2 nights in Feb 2020

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed at the Sterling hotel because of its proximity to the Golden 1 Center. It was fine! The staff were very nice and the hotel itself was very beautiful.
Stayed 1 night in Feb 2020

8/10 Good

Dcanepa, Galt, Ca.

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
For the price of the room they at least could have supplied some real glassware and an ice bucket without having to ask for ice. We are adults and should not have to wait for staff to bring ice. Also the toilet handle was loose and finally broke along with a dirty shower floor.
Stayed 2 nights in Feb 2020

4/10 Poor

Mikayla, Red Bluff

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The jacuzzi tub was a dream come true. However, the sound-proofing was non existent! You could hear every single cough, creak, and toilet flush if you are staying on the first 2 floors. For the steep price we paid of $271 for ONE night I was very disappointed. Also theres no parking. You have to pay.
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cute building, very clean room. Nice size tub. The only fault, it was a different room then what was pictured online.
Stayed 1 night in Feb 2020

4/10 Poor

Kristy

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Our tub was cracked and moldy. we didn't even want to shower in it. Our room was right by the lobby. It is very crowded with chairs and there wasn't much room for us to walk in and out of our door. the front staff would stare at us. the breakfast was sad and disappointing. I do not feel that room should have been $190. we will not return unless things are repaired and the price is right
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I loved the house itself, as well as the big tub. There was nothing I didn’t like.
Stayed 1 night in Jan 2020

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was real shabby chic and I loved all the decor! There were a few things I felt could’ve been replaced like the toilet seats etc. they were clean just really old ya know?
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The building and style was very unique and nice, yet having to wait for staff at the front desk when you need them during hours is a little disappointing. Also our room had a moldy odor and there was a stain on our sheets.
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness
That the trash was picked up at 3:55 on the morning. No fun
Stayed 1 night in Jan 2020

10/10 Excellent

Amy, Sacramento ca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quick check in, great staff, love the room, very clean and the spa tub was perfect. We will be back to stay often.
Stayed 1 night in Jan 2020

10/10 Excellent

Demetri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing!
Everything was amazing! From the service to the room. I would definitely come back and get another room for sure!
Stayed 1 night in Jan 2020

10/10 Excellent

Laura

Stayed 1 night in Jan 2020

8/10 Good

Paul, Auburn, CA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For me, a quiet, neighborhood hotel out of the hustle bustle is perfect. It’s a small, Victorian style building in a mostly residential section of midtown Sacramento. However, there’s plenty of excellent restaurants, venues and activities within walking or very short driving distance. If you’re after a modern hotel with lots of amenities this isn’t for you. But, if you’re ok with a charming, old Victorian, moderately priced, a little chipped paint and not so perfect decor, clean with friendly staff and a good free continental breakfast, this is your spot!
Stayed 1 night in Jan 2020

6/10 Okay

Stan

Business traveller
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
My main criticism is the bathroom was in need of refurbishment. Double jetted tub was cracked in several places. Had to run water for 10 minutes to get hot water to the shower. This was surprising as water supply is a critical concern in CA. Refinish of Porcelain sink was deteriorating. I never have high expectations for "included breakfast". Main disappointment with breakfast was the very low quality jelly packets. I do expect good quality preserves from an establishment like this. That said, this is my only real criticism of the breakfast. I do give them credit for the oatmeal packets which was not instant. This helped to balance out the cut rate jelly.
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Jeanette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Not a favorite
It's an older hotel, didn't feel safe there. Old fashioned chain locks for door.
Stayed 1 night in Dec 2019

10/10 Excellent

Jim

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and accommodating front desk
Stayed 1 night in Dec 2019

6/10 Okay

Curmudgeon, Los Angeles

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The Sterling Hotel is a turn-of-the-century, late Victorian residential home converted into a boutique hotel. That, coupled with its location, make The Sterling Hotel delightfully unique. Our beef is that the hotel provides no parking. It advertises "paid parking", which it defines as "the guest pays" I guess, and which is two blocks from the hotel. It would have been more honest if The Sterling had included the $20 per day parking fee in the hotel's daily rate and be honest. We strongly recommend one stays at another nearby hotel that provides onsite parking if travelling by automobile.
Stayed 3 nights in Dec 2019

6/10 Okay

Verified traveller

Business traveller
Lobby and breakfast is renovated however the guest room needs renovation, cracks on bathtub and sink
Stayed 2 nights in Dec 2019