Reception

Reviews of Rodeway Inn

2 out of 5
Rodeway Inn
6610 Stockton Blvd, Sacramento, CA

Reviews

5.0
Rating 10 - Excellent. 5 out of 63 reviews" "
Rating 8 - Good. 13 out of 63 reviews" "
Rating 6 - Okay. 10 out of 63 reviews" "
Rating 4 - Poor. 13 out of 63 reviews" "
Rating 2 - Terrible. 22 out of 63 reviews" "

5.0/10

Cleanliness

5.0/10

Staff & service

4.0/10

Amenities

4.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Ronnie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun at Rodeway
Great experience
Stayed 1 night in Jun 2020
Response from Manager on 6 Jun 2020
Thank you for sharing this experience with us. We truly value you feedback with regards to our hotel. I hope that we will impress you with exemplary service during future visits.

10/10 Excellent

Mohammed

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 1 night in Sep 2019
Response from Manager on 24 Sept 2019
We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding our hotel. We hope to see you again in the future. Thank you for your valuable business.

2/10 Terrible

Samantha

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nasty hotel bad customer service
Its ran down and not up to date they have bad customers service i ased for a second key because theres 2 of us staying and the guys response was " we don't give 2 keys to people only one go somewhere else where they give it to you"
Stayed 1 night in Sep 2019

4/10 Poor

Verified traveller

Stayed 1 night in Aug 2019
Response from Manager on 21 Aug 2019
We really appreciate you taking the time to rate your experience with us. Please come stay with us again on your next visit to the area.

10/10 Excellent

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Manager on 18 Aug 2019
We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

2/10 Terrible

Joseph

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Steer clear!
Service was slovenly. Were told that they no longer had the room that we had booked and paid for (Non smoking, single), given a smoking, double; I think they just took the money and threw us into their cheapest rat hole.
Stayed 1 night in Jun 2019
Response from Manager on 4 Jul 2019
Thank you for sharing your experience with us. We appreciate the input referring to our service and room. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.

6/10 Okay

Verified traveller

Stayed 1 night in Jun 2019
Response from Manager on 2 Jul 2019
We have high standards of hospitality and service and are always improving. We hope to see you again very soon!

4/10 Poor

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The condition of the property is fair. The service is very poor. Very disappointed with the breakfast. But the property belongs to the Indian or middle eastern people that they are narrow minded and the breakfast is very poor. Sorry that we do not know which property belongs to these people.
Stayed 1 night in Jun 2019
Response from Manager on 11 Jun 2019
We appreciate the time you have taken to give your feedback on your recent experience, especially with regards to our breakfast and service. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.

2/10 Terrible

Verified traveller

Disliked: Staff & service
I was told their were no rooms but was charged443 4 tilcharged
Stayed 1 night in May 2019
Response from Manager on 21 May 2019
We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with an enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we missed the mark. We hope to earn your business on future travels so that you can see our continuous improvement.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Normal
It's a normal mom and pop establishment. It's okay for a day or two visit.
Stayed 2 nights in May 2019
Response from Manager on 16 May 2019
Thank you for being a valued guest and for providing us the feedback regarding our hotel. Please do consider us again on your next visit to the area.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
It was not worth the price I paid for the room
Phone did not work, drapes were dirty, no ice, walls needed paint, bathroom was dirty.
Stayed 1 night in Feb 2019
Response from Manager on 14 Feb 2019
We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason, we certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.

2/10 Terrible

Verified traveller

Stayed 2 nights in Oct 2018
Response from Manager on 24 Oct 2018
We really appreciate you taking the time to rate your experience with us. Please come stay with us again on your next visit to the area.

8/10 Good

Verified traveller

Okay could be a lot more suitable and over all it was good
Stayed 1 night in Oct 2018
Response from Manager on 8 Oct 2018
We are continuously improving upon our services and accommodations and want to thank you very much for your comments about our hotel. Please do come see us again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2018
Response from Manager on 13 Aug 2018
We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an even superior experience so please come see us again soon!

4/10 Poor

H., South Sacramento, CA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk supervisor was extremely rude, extremely. He told me "I could go stay somewhere else" on a room I'd booked online and couldn't refund after asking for a copy of my receipt....he was frustrated his internet/computer was running slow & he took that out on me. Do not stay here!!! Towels were dirty, parking lot & common areas were loud with children well into midnight. The sheets didn't appear clean & the rooms had extremely basic cable with no channels.
Stayed 1 night in Jul 2018
Response from Manager on 30 Jul 2018
Thank you for taking the time to write such a thorough review regarding your most recent stay. We are very sorry to learn that you were not able to fully enjoy your stay due to the situation you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. Thank you again for your feedback.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
I appreciate you the manager making a combinations for my elderly mother since the property does not have an elevator and I had forgotten to request a ground floor room.
Stayed 1 night in Jul 2018
Response from Manager on 25 Jul 2018
To provide our guests with an enjoyable experience is our primary goal. Thank you for sharing your feedback regarding our elevator and room. We are always looking for ways to improve upon the guest experience so thank you for sharing.

2/10 Terrible

Jose, Sacramento ca

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed bugs. Dirty sheets. Pee.filthy bed dirty they dont wash it
Stayed 1 night in Jul 2018
Response from Manager on 23 Jul 2018
I am so sorry to hear about the situation that you experienced during your recent stay with us. Know that guest satisfaction is our utmost priority and we take what you have shared very seriously. Your review has been shared with management so that appropriate measured can be taken.

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2018
Response from Manager on 13 Jul 2018
We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

2/10 Terrible

Daniel

Disliked: Property conditions & facilities
I would never stay there again. There was no microwave like it’s supposed to have. No coffee maker. No ironing board.
Stayed 1 night in May 2018
Response from Manager on 6 Jun 2018
We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your experience and comments pertaining to our hotel. We hope you'll return someday to see how we are continuously improving in order to better serve our guests.

8/10 Good

Wai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
OK for the price.
Response from Manager on 6 Jun 2018
Your voice is very important to us and we are continuously striving to improve upon the guest experience. Thank you for rating your stay and providing us insights regarding our price. We hope you'll return to see how we continue to improve our service and hospitality.

10/10 Excellent

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

GERHARD, SAN FRANCISCO

FOR A CLEAN BED & BATH/SHOWER OK
IF YOU REALLY WANT TOO SLEEP, DON'T THIS HOTEL WAY TOO NOISY: PERSON KNOCKED ON DOOR 2 AM LOOKING FOR DOOLEY, GIRL KNOCKED OR DOOR WANTING A PLACE TOO SLEEP. SMALL LITTLE COCKROACHES ( GROSS) BEDS ARE CLEAN, BATHROOM SHOWER CLEAN.
Stayed 3 nights in Oct 2017

8/10 Good

Tim

Liked: Staff & service, property conditions & facilities, room comfort
We really enjoyed our stay and will use you again if we are ever in the area, thanks again
Stayed 1 night in Jul 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worse motel
The room we had was so ghetto. The TV was an old fashion tv and we found roaches in our room. The worse experience ever!!! That place needs to be shut down! Would never recommend this place.
Stayed 1 night in Jun 2017

2/10 Terrible

Sharon F., S. Sacramento

Disliked: Staff & service
Never stay here
Terrible. You to pay for ice. Internet connection keeps dropping. Service had major attitude. Awful!!
Stayed 1 night in Jun 2017

2/10 Terrible

Disgruntled, Sacramento, CA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel ever, free WiFi that didn't work!
Cockroaches crawling in my bed. Mngmnt would not refund any money for "free" WiFi.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Gets the job done
It gets the job done. I had a union test in the morning, so i needed a bed and a roof. It was clean, nothing fancy. The area is a bit sketch so grab your stuff. Also request an upstairs room since the walls r thin n u can hear people upstairs walking
Response from Daniel Ali on 13 Apr 2017
Thank you for choosing our Hotel for your recent stay. We have read your comments and we greatly appreciate that you took the time to write them, as our guests’ satisfaction is our main priority. It was a pleasure to have you as our guest. We would like to take this opportunity to thank you for your collaboration and we hope to see you again soon.

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never stay here
Worst motel I've ever been to by far. Overpriced as well 70 a night should be 40
Response from Daniel Ali on 5 Apr 2017
Thank you for taking the time out of your schedule to review our Hotel. I apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible. Please know that your feedback is extremely valuable to us. Feedback such as yours assists us in improving our service and property on a daily basis. In addition, please know that your comments and issues will be addressed. It is our hope that you will give us another opportunity to serve you. Again, I apologize for the inconveniences during your stay and hope to see you during your next visit.

4/10 Poor

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Comfy Bed, questionable neighborhood.
Hotel rooms do NOT get serviced unless you specifically ask for it. (which they don't tell you about in advance.) It appears most of their guests don't like people coming in their rooms! Definitely a "transitional" neighborhood at best. BUT I did not feel unsafe, and the bed was very comfortable. Once we requested service we received it. Bring your own hair conditioner...they only provide shampoo. Not sure if we will stay here again or not, I will look first for affordable hotels in the other direction from our destination.
Response from Daniel Ali on 20 Mar 2017
Thank you for choosing our Hotel for your recent stay. We have read your comments and we greatly appreciate that you took the time to write them, as our guests’ satisfaction is our main priority. It was a pleasure to have you as our guest. We would like to take this opportunity to thank you for your collaboration and we hope to see you again soon.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't use this motel.
The room was dirty part of the carpet was missing. The light switch plates had some kind of stain on them. The tv remote didn't work, not sure if it was even for the set. They did get me another so I could watch tv but whatever system they use there where channels that were frozen. Also the heater didn't work and it was going to be a cold night. The manager finally brought me a space heater. Last but not least the morning I was checking out I found roaches.
Response from Daniel A on 20 Mar 2017
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Roaches everywhere
Roaches in the rooms.
Response from General Manager on 7 Mar 2017
Thank you for taking the time out of your schedule to review our Hotel. I apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible. Please know that your feedback is extremely valuable to us. Feedback such as yours assists us in improving our service and property on a daily basis. In addition, please know that your comments and issues will be addressed.

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, room comfort
Stay away
After checking in I went to my room and the room was filthy. I ask the manager if he had another room, he showed me another room, it was just as bad as the first room. I cancelled my reservation and went down the street to another hotel. Stay away from this hotel.
Response from General Manager on 27 Feb 2017
Thank you for taking the time out of your schedule to review our Hotel. I apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible. Please know that your feedback is extremely valuable to us. Feedback such as yours assists us in improving our service and property on a daily basis. In addition, please know that your comments and issues will be addressed.

6/10 Okay

Francisco

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a emergency evacuation from our homes was the only hotel with a room
Response from General Manager on 27 Feb 2017
Thank you for choosing our Hotel for your recent stay. We have read your comments and we greatly appreciate that you took the time to write them, as our guests’ satisfaction is our main priority. It was a pleasure to have you as our guest. We would like to take this opportunity to thank you for your collaboration and we hope to see you again soon.

6/10 Okay

ANDREW

Liked: Staff & service, property conditions & facilities
Better than you expect on Stkn Blvd
This hotel is on Stockton blbd, so I didn't expect a lot, but the guy who checked me in was pleasant, the room was pretty clean (would not walk barefoot on the carpet, butthat's true most places) anf was spacious, the bath was clean, and there was a fridge.
Response from General Manager on 6 Feb 2017
Thank you for choosing our Hotel for your recent stay. We have read your comments and we greatly appreciate that you took the time to write them, as our guests’ satisfaction is our main priority. It was a pleasure to have you as our guest. We would like to take this opportunity to thank you for your collaboration and we hope to see you again soon.

2/10 Terrible

maria

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The towels were dirty there a dirty towels on selves burn holes in curtain shower took 30 min to figure out hot water
Response from General Manager on 6 Feb 2017
Thank you for taking the time out of your schedule to review our Hotel. I apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible. Please know that your feedback is extremely valuable to us. Feedback such as yours assists us in improving our service and property on a daily basis. In addition, please know that your comments and issues will be addressed. It is our hope that you will give us another opportunity to serve you. Again, I apologize for the inconveniences during your stay and hope to see you during your next visit.

4/10 Poor

Kim

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 27 Feb 2017
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

2/10 Terrible

Jennifer

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Should've slept in my car
Checking in wasn't pleasant, I didn't have a Driver's License in the state the hotel was in, I offered 3 other current picture ID, registerer was offset. The room was booked for non-smoking. It reeked of smoke and other occupants were smoking inside the rooms below and next. A dog barked throughout the night (so sad). VERY DIRTY. Housekeeping hair all over bathroom and on sheets. Bugs (only 2 crawling around - visible) were in bathroom. Shower and sink water couldn't get warm enough for comfort. Smoke detected hanging out of ceiling. Parking limited, some cars blocked me in, I had to do a 7 point turn to squeeze out while leaving. If all other hotels/motels weren't booked for state event, I would've ate the money and left. The great thing, heat for cold nights was excellent.
Response from General Manager on 12 Dec 2016
Thank you for taking the time out of your schedule to review our Hotel. I apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible. Please know that your feedback is extremely valuable to us. Feedback such as yours assists us in improving our service and property on a daily basis. In addition, please know that your comments and issues will be addressed.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 29 Nov 2016
Every Guest is a Valued Guest, and we were delighted to be your chosen hotel during your recent stay. We hope that you Experienced Exceptional Service as intended by our Management and Staff. We sincerely appreciate your business and we value the opinions of our guests.

2/10 Terrible

Luan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They had blood stein on the bed sheets. Discusting!!
Response from General Manager on 10 Nov 2016
Thank you for taking the time out of your schedule to review our Hotel. I apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible. Please know that your feedback is extremely valuable to us. Feedback such as yours assists us in improving our service and property on a daily basis. In addition, please know that your comments and issues will be addressed. It is our hope that you will give us another opportunity to serve you. Again, I apologize for the inconveniences during your stay and hope to see you during your next visit.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
LOW
IT WAS NOT WHAT THE PICTURES SHOW ON THEIR WEBSITE AT ALL!!
Response from General Manager on 3 Oct 2016
Thank you for taking the time out of your schedule to review our Hotel. I apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible. Please know that your feedback is extremely valuable to us. Feedback such as yours assists us in improving our service and property on a daily basis. In addition, please know that your comments and issues will be addressed.

8/10 Good

Doyle, Livingston, TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet and friendly.
Nice, clean, and quiet. No frills, no wi fi.
Response from General Manager on 3 Oct 2016
Thank you for taking the time to review our Hotel with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Good enough for a cheap hotel
If cost is your only requirement, then go to this Rodeway.
Response from Daniel A on 27 May 2016
Every Guest is a Valued Guest, and we were delighted to be your chosen hotel during your recent stay. We sincerely appreciate your business and we value the opinions of our guests.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
BAD
Bed was dirty, had cigarettes underneath the bed, blankets were super dirty as well.. Oh yeah and the shower door didn't want to close.. Never again!
Thank you for taking the time out of your schedule to complete our Guest Survey. I apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible. Please know that your feedback is extremely valuable to us. Feedback such as yours assists us in improving our service and property on a daily basis. In addition, please know that your comments and issues will be addressed. It is our hope that you will give us another opportunity to serve you. Again, I apologize for the inconveniences during your stay and hope to see you during your next visit.

6/10 Okay

hollie, south sac.

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
poor
good
Response from General Manager on 3 Oct 2016
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Poor

Danelle

Disliked: Staff & service, property conditions & facilities, room comfort
Response from General Manager on 29 Nov 2016
Thank you for taking the time out of your schedule to review our Hotel. I apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible. It is our hope that you will give us another opportunity to serve you. Again, I apologize for the inconveniences during your stay and hope to see you during your next visit.

8/10 Good

Dennis, Spanish Fork, UT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Comfortable stay--good location--good channel selection--good value.
Response from General Manager on 10 Nov 2016
Thank you for taking the time out of your schedule to review our Hotel regarding your recent stay. Please know that your feedback is extremely valuable to use and we will utilize your response by continuing to focus on making each and every guest experience the best it can be. We hope to be of service to you in the future.

8/10 Good

Cecilia, Corning

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loving it
Loved it
Response from General Manager on 10 Nov 2016
Thank you for taking the time to give us your feedback regarding your stay with us. I am glad that you had a pleasant stay during your visit. Guest satisfaction is of the utmost importance and we hope with our continued efforts to improve every stay for our guests, you will try us again next time you stay in the area

2/10 Terrible

Taya, Redlands

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible! Do not stay here!
Absolutely horrible! Dirty sheets, blood on the shower curtain, wires hanging from the ceiling, no smoke detector, unsafe neighborhood. Do not stay here! Only good for hookers and drug dealers
Response from General Manager on 10 Nov 2016
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

4/10 Poor

Madison, Salt lake city

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ghetto
Besides hearing the gun shots that night and the dirty sheets?....
Response from General Manager on 29 Nov 2016
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

2/10 Terrible

Alisha, West Sacramento

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DONT STAY HERE!!!!!!!!
Disgusting. The room reeked of cigarette smoke, the sheets had holes in them, the paint on the doors were peeling, there was a dead spider on the bathroom floor. So one kept banging on the door until finally we just left. We laid in bed for an hour and got up with bites all over our body. We couldn't even stay the night it was such bad conditions. Although we paid on 70$ for the room I expected at least clean sheets. Worst hotel I've ever been to.
Response from General Manager on 29 Nov 2016
I was disappointed to hear about the problems that you experienced during your recent stay with us. I am writing to thank you for taking the time to bring these matters to my attention. We strive to make each guest’s stay a satisfying one. The principal goal of our hotel is to provide great service to all of our guests. Consequently, it is disappointing to learn that you are unhappy. Please accept my sincere apology. A hotel is defined by the quality of service that it provides to its guests. Because our success is measured by how our guests evaluate our services and facilities, I want you to know that all comments and suggestions we receive are taken seriously. They tell us what we are doing right, what we are doing wrong, and how we can improve. Your willingness to share your recent experience is genuinely appreciated. Please be assured that your complaints and suggestions have been addressed, and the appropriate action has been taken. We take pride in our hotel, and we do our best to prevent problems from recurring. Therefore, I’d like you to give us another try by staying with us again during your next visit to the area, and please let me know so that I can personally assure that your stay is a memorable one.