All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Thank you for the perfect rating! Our team here at Lake Natoma Inn is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. Hopefully you will give us another chance soon.
Booked this property over a month ago. My room was for a handicap person which I am not and didn't book a handicap room. Beds were so low to the ground mattress kept shifting off so you would hit your leg on the metal bed frame when walking by. Why would they place me in a handicap?? Not happy. Arlelen Moyer
Arlene
Stayed 1 night in Apr 2024
4/10 Poor
daniel
21 Apr 2024
Liked: Staff & service
Dont stay in 302
daniel
Stayed 1 night in Apr 2024
6/10 Okay
Ken
Travelled with family
17 Apr 2024
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The Good and the Bad. Good: Staff was Amazing. Very Friendly and helpful. Convenient to Old Town. Bad: Bed was firm and old. Walls in hallways looked like a lifeless dorm. Paid for an extra night at a different hotel for a more comfortable bed. This place WAS the place to be…20 years ago. Needs a serious remodel.
Ken
Stayed 2 nights in Apr 2024
Response from Ashley O. on 17 Apr 2024
Thank you for sharing a review of your recent experience. Our team here at Lake Natoma Inn is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. Hopefully you will give us another chance soon!
I love staying at Lake Natoma Inn. The staff is incredibly friendly and I feel safe here. Plus, it’s close to super cute downtown Folsom. Whenever I stay in the Sac area, I choose this hotel. Thank you!
Natalie
Stayed 1 night in Apr 2024
Response from LNI on 16 Apr 2024
Thank you for the perfect rating. We agree that we have the best location in Folsom. We are happy to hear you enjoyed your stay and hope to see you next time you come to Folsom.
Thank you for the perfect rating! We look forward to having you stay with us again the next time you're in Folsom!
2/10 Terrible
Annalee
6 Apr 2024
Disliked: Property conditions & facilities
The sheets were stained with blood. It was very disturbing and I will never stay at that place. Please give me my money back. I emailed management about this issue.
Annalee
Stayed 1 night in Apr 2024
Response from Ashley O. on 12 Apr 2024
While we can acknowledge how alarming this may have been, it is impossible for us to correct an issue when we are not informed of it when it is discovered. Had you immediately reached out to the front desk rather than telling us after check out, we would have been more than happy to replace the mattress pad cover, or even upgraded you. Furthermore, it was determined to be a coffee stain, and we did dispose of the cover once we were made aware.
Thank you for the perfect rating! We look forward to having you stay with us again the next time you're in Folsom!
6/10 Okay
Robert
Travelled with family
5 Apr 2024
Liked: Amenities
The area was great for walking to bars and restaurants. They only clean the room once every 3 days which was not good considering they only have one small garbage can in the room.
Robert
Stayed 2 nights in Apr 2024
Response from Ashley O. on 5 Apr 2024
Thank you for your feedback. I agree, we have a fantastic location here in the Historic District! While cleanliness is our top priority, we do take our impact on the environment very seriously, hence the reduction of daily housekeeping service to once every three nights. Guests are always welcome to request service, or at the very least a refresh to remove excess trash, soiled towels, replenish coffee, etc. We do also inform our guests upon arrival, as well as placing written notices at the front desk and in the guest rooms. We hope you’ll have a chance to come back soon.
It was clean and nice, too much noise from an outside building that was having a party, when you closed window and turned on the air, you could not hear it.
Valeria
Stayed 1 night in Mar 2024
Response from Ashley O. on 3 Apr 2024
Thank you for your candid feedback. We look forward to your next stay with us!
No view of the lake from the hotel, too bad. Quiet, clean, nothing to complain about. Very close to old town Folsom. Nice walking trails by the lake. Better than many mediocre hotels in poor locations. Food in restaurant ok, nothing special.
Jeffrey
Stayed 2 nights in Mar 2024
Response from Ashley O. on 17 Mar 2024
Thank you for your candid feedback! We are glad you enjoyed your stay with us and hope to see you again soon!
10/10 Excellent
Marie
15 Mar 2024
Liked: Amenities
Great place
Marie
Stayed 1 night in Mar 2024
Response from Ashley O. on 17 Mar 2024
Thank you so much for the perfect score! We look forward to having you stay with us again the next time you're in Folsom.
We are so glad that you enjoyed your stay with us! See you again next time you come to Folsom.
10/10 Excellent
Jeffrey
6 Mar 2024
Liked: Property conditions & facilities
Jeffrey
Stayed 1 night in Mar 2024
Response from LNI on 7 Mar 2024
Thank you for the perfect rating. We are happy to hear you enjoyed your stay and hope to see you next time you come to Folsom.
8/10 Good
Richard
4 Mar 2024
Liked: Cleanliness, staff & service
Reasonable rates and great proximity to old Folsom downtown.
Richard
Stayed 1 night in Mar 2024
Response from LNI on 5 Mar 2024
We are so glad that you enjoyed your stay with us! See you again next time you come to Folsom.
10/10 Excellent
David
4 Mar 2024
Liked: Amenities
Staff were very responsive and respectful when I asked them for assistance bringing in my luggage and other belongings when I arrived and then when I checked out. Rates were reasonable, the facility immaculate located in historic Folsom on the river. I will return.
David
Stayed 3 nights in Feb 2024
Response from LNI on 4 Mar 2024
Thank you for the perfect rating. We agree that we have the best location in Folsom. We are happy to hear you enjoyed your stay and hope to see you next time you come to Folsom.
6/10 Okay
Kelly
1 Mar 2024
Kelly
Stayed 1 night in Feb 2024
Response from Ashley O. on 21 Mar 2024
Thank you for your candid rating!
10/10 Excellent
Melissa
24 Feb 2024
Melissa
Stayed 1 night in Feb 2024
Response from Ashley O. on 21 Mar 2024
Thank you for the perfect rating! We look forward to serving you again!
Thank you for the perfect rating. We agree that we have the best location in Folsom. We are happy to hear you enjoyed your stay and hope to see you next time you come to Folsom.
My beautiful city view was a roof, let them know it was my birthday and 26 Anniversary celebration both girls looked at each other and didn’t say anything. Asked for upgrade since Ashley said to ask when I get there and the girls said you’ll pay for it. I said it’s ok they then put me in a room with the inside lock broken paint on window mold under soap dish view of the roof and get this they said your here 3 days you don’t get maid service wow ran out of stuff and had to go down and get. They don’t tell but the food isn’t always available the restaurant is CLOSED Certain days. Just be careful I spent over $400 it really bummed us out thinking it would be special. The only thing that was great was the bar tender he was so nice welcoming unlike check in!! Ps drunk people yelling thru hallways and 2 fights they had to call police. Nightmare!!!!!
Tami
Stayed 3 nights in Feb 2024
Response from Ashley O. on 20 Feb 2024
Tami, I sincerely apologize that your experience did not meet your expectations. While we would ideally always be able to upgrade guests for their special occasions, it simply isn't always possible to do so without an upgrade fee. If there were issues with your room we would have been more than happy to address them had the front desk been informed. We do also notify guests upon arrival that we do not perform daily housekeeping, but should you require additional amenities we will gladly bring them to you. If you would like to discuss your stay further please reach out to me directly.
6/10 Okay
Dan
Travelled with partner
19 Feb 2024
Best location - easy hike walk run bike trail right there. Great downtown close, ez transit with electric van, even in rain.
Hotel is run-down, needs mass renovation.
Room dark, bathroom very dark, no fan in bathroom. No cleaning service for 2 night stay.
Dan
Stayed 2 nights in Feb 2024
Response from LNI on 19 Feb 2024
Thank you very much for your candid review of your recent stay at our hotel. Glad to hear you enjoyed your stay. Your feedback is extremely valuable to us, as we strive to improve with each and every stay.
Thank you very much for your candid review of your recent stay at our hotel. Glad to hear you enjoyed your stay. Your feedback is extremely valuable to us, as we strive to improve with each and every stay.
2/10 Terrible
Rick
11 Feb 2024
Rick
Stayed 1 night in Feb 2024
Response from LNI on 12 Feb 2024
We’re sorry your experience didn’t match your expectations. Your feedback is extremely valuable to us, as we strive to improve with each and every stay.
We saw this property being built (many years ago) - we were looking forward to coming back but were disappointed with the properties overall condition. We are use to at least a continental breakfast - they didn't even offer complemental coffee. They are going on the CHEAP
Geoffrey
Stayed 1 night in Jan 2024
Response from LNI on 15 Jan 2024
We’re sorry your experience didn’t match your expectations. Each room features a coffeemaker and complimentary coffee and tea. We are also in the process of renovating our guest rooms. Your feedback is extremely valuable to us, as we strive to improve with each and every stay.
We’re sorry your experience didn’t match your expectations. Your feedback is extremely valuable to us, as we strive to improve with each and every stay.
10/10 Excellent
Karen
14 Jan 2024
Karen
Stayed 1 night in Jan 2024
Response from LNI on 5 Feb 2024
Thank you for the perfect rating. We are happy to hear you enjoyed your stay and hope to see you next time you come to Folsom.