Suite, 1 Queen Bed, Non Smoking | Premium bedding, pillow-top beds, desk, laptop workspace

Reviews of Inn Off Capitol Park, Ascend Hotel Collection

3 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 439 out of 879 reviews" "
Rating 8 - Good. 305 out of 879 reviews" "
Rating 6 - Okay. 84 out of 879 reviews" "
Rating 4 - Poor. 34 out of 879 reviews" "
Rating 2 - Terrible. 17 out of 879 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Karla

Liked: Cleanliness, staff & service, property conditions & facilities
Small and friendly and very very convenient location.
Stayed 1 night in Apr 2024
Response from GM on 16 Apr 2024
Hi karla,Thank you for your feedback, we are glad to know that you had amazing stay. It's important to us that our guests feel at home.Thank you for your business and hope to see you soon.

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would highly recommend, it’s within walking distance to everything you’ll need. I’m planning to stay at this hotel during my next trip to Sacramento.
Stayed 3 nights in Apr 2024
Response from GM on 16 Apr 2024
Hi Brandon,Thank you very much for your feedback, Your kind review is appreciated and serves as encouragement to our team who work hard to deliver remarkable service. we hope to see you soon.

10/10 Excellent

Mona

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Not a lot of dining options close to the hotel for breakfast. It would be helpful if the hotel provided a breakfast or continental breakfast. Even if they had a map of restaurants in the area and distance from the hotel would be helpful.
Stayed 1 night in Mar 2024
Response from GM on 13 Mar 2024
Hi Mona,Thank you for your feedback, We appreciate your comments. While we do not offer breakfast front desk is able to help with food options near by the hotel. I apologize if our service fell short we would address this issue. Thank you for your business and hope to see you again.

10/10 Excellent

Sedona

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In an amazing little area with great food and drink options within walking distance. Stayed with my kids and there was plenty of space for us all.
Stayed 1 night in Mar 2024
Response from GM on 13 Mar 2024
Hi Sedona,Thank you for your feedback, we take great pride in delivering exceptional service and we are thrilled that we were able to meet your expectations. Thank you again for your kind words and we look forward to welcome you again.

8/10 Good

Jodi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from GM on 4 Mar 2024
Hi Jodi,Thank you for staying with us and we are glad to know that you had a good experience with us. We look forward to having yo back again.

6/10 Okay

Salvador, Modesto

Not enough parking
Stayed 1 night in Feb 2024

8/10 Good

Arnold

Stayed 2 nights in Jan 2024
Response from GM on 16 Apr 2024
Hi Arnold, thank you for your feedback, Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great. Parking was a challenge. The site has limited parking
Stayed 2 nights in Feb 2024
Response from GM on 6 Feb 2024
Hi Barbara,Thank you for your feedback, it is great to know that your stay at the hotel was enjoyable. Thank you for your business and we look forward to having you back with us again.Best

10/10 Excellent

Justina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good!
Stayed 1 night in Jan 2024
Response from GM on 31 Jan 2024
Hi Justina,Thank you for your feedback and we are glad to know that you had a great stay at the hotel. we strive to make every guest experience wonderful. Thank you for your business and we look forward to having you visit us again.Best Regards

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice newly refurbished property with cool atrium lounge area.
Stayed 2 nights in Jan 2024
Response from GM on 22 Jan 2024
Hi Christopher,Thank you for your feedback, We are glad to know that you had a great stay at the hotel. thank for your business we look forward to having you stay with us again.Best Regards

10/10 Excellent

Danyil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM on 3 Jan 2024
Hi Danyil,We are glad to know that you enjoyed your stay at the hotel. We value your business and look forward to having you back again.Best

6/10 Okay

Kenneth

Disliked: Amenities
The initial room I was given had a lot of dried back up sewage in the bathroom sink so housekeeping was called in and I was directed to return to the front desk for a different room. I went back upstairs and tried to use one of the key cards to open the door. It did not work. This went on and on.....suffice it to say I will not book here again.
Stayed 2 nights in Dec 2023
Response from GM on 29 Dec 2023
Hi Kenneth, Thank you for bringing this matter to our attention. We apologize for the inconvenience you experienced. during your stay ,This does not reflect our usual standards, and we take your feedback seriously.Your concerns will be addressed with our team to ensure that such incidents are not repeated. We hope to see you again in the future. Happy holidays to you and your family.

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM on 14 Dec 2023
Hi Paul,Thank you for your feedback, we are glad that you had a wonderful stay. we look forward to having you back with us. Happy holidays to and your family

10/10 Excellent

Julio

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place and good location
Stayed 1 night in Dec 2023
Response from GM on 14 Dec 2023
Hi Julio,Thank you for your feedback, we are glad you enjoyed your stay at the hotel. We hope to see you back again.Happy holidays to you and you familyBestGM

10/10 Excellent

Grace

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So cute and clean!
Stayed 1 night in Nov 2023
Response from GM on 2 Jan 2024
Hi Grace,Thank you so much, for your feedback and we are glad to know that you enjoyed your stay. Thank you for your business and we hope to see you again. Happy new year to and your family.

6/10 Okay

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and convenient but very thin walls!
The hotel is conveniently located and I can see how this is more geared towards weekday business travelers. The service was good and the rooms clean and comfortable. The rooms are very small and the walls VERY thin. We stayed on a Saturday night on a little get away and our neighbors kept us up all night. They sounded like they were in the same room as us So that was a bummer…
Stayed 1 night in Nov 2023
Response from GM on 6 Nov 2023
Thank you so much for taking the time to post a review, Bradley. I am glad that you liked our services at the hotel, Our hotel aims to provide a truly unique experience. While we realize the rooms are small but we do try to make sure the noise level remains low from every guest, I do apologize for the noise and If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon!Best

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

6/10 Okay

Bertoni

Liked: Staff & service, property conditions & facilities
Quiet
Stayed 1 night in Oct 2023
Response from Jay M. on 17 Oct 2023
Dear Bertoni, Thank you for taking the time to leave feedback about your stay. Thank you for choosing to stay with us!

10/10 Excellent

Ignacio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed for one night, place was super clean and quiet which I greatly appreciate. Front door clerk was very helpful as well, gave me good tips on places to visit around Sacramento.
Stayed 1 night in Oct 2023
Response from Jay M. on 13 Oct 2023
Dear Ignacio, Thank you for noting what a fantastic job our housekeeping team does in ensuring you have a comfortable and clean place to rest and our front desk team really appreciate the recognition as well. See you next time!

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Jay M. on 9 Oct 2023
Dear Veronica, Thank you for choosing to stay with us at the Inn Off Capitol Park, we appreciate your patronage!

10/10 Excellent

Nahomi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gusto mucho el hotel, muy limpio y la gente muy amables.
Stayed 1 night in Oct 2023
Response from Jay M. on 9 Oct 2023
Querida Nahomi,Muchas gracias por elegir hospedarse en Inn Off Capitol Park. ¡Hasta la proxima vez!

10/10 Excellent

Carlos

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Jay M. on 9 Oct 2023
Dear Carlos, Thank you for taking the time to come on here and leave us a review, we are happy to see you had a great stay.

10/10 Excellent

louis

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy all around... Check in was quick and easy, room was nice, area great for dining and entertainment. Would def go back.
Stayed 1 night in Sep 2023
Response from Jay M. on 28 Sept 2023
Dear Louis, Happy to hear you had a great stay and thankful that you'll be returning to us!

10/10 Excellent

Richard and Deborah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel. Would stay there again. Convenient and walkable.
Stayed 4 nights in Sep 2023
Response from Jay M. on 28 Sept 2023
Dear Richard & Deborah, We appreciate you taking the time to leave a review about your recent stay with us. We will see you next time!

6/10 Okay

Bryan

Business traveller
Disliked: Room comfort
Stayed 1 night in Sep 2023
Response from Jay M. on 25 Sept 2023
Dear Bryan, Thank you for taking the time to do a survey about your recent stay with us at the Inn Off Capitol Park, we hope that you'll be back again soon.

10/10 Excellent

Elvis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean clean clean This is my 3rd stay at this hotel for their cleanliness , location that is walkable to different restaurants. Their housekeeping is better than the Hyatt, smells clean and I can sleep well
Stayed 2 nights in Sep 2023
Response from Jay M. on 28 Sept 2023
Dear Elvis, Happy to hear you're found your home away from home and I really appreciate you mentioning the great job our housekeeping team does in ensuring you have a comfortable place to rest.

10/10 Excellent

Miguel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, parking available, friendly staff, very nice room, comfortable bed and a cool lounge area.
Stayed 1 night in Sep 2023
Response from Jay M. on 19 Sept 2023
Dear Miguel, Happy to hear our amenities and friendly team made your stay a great one, we hope you'll continue to stay with should you find yourself in the area again.

10/10 Excellent

ANABEl

Liked: Cleanliness, staff & service, property conditions & facilities
This property is so close to everything!
Response from Jay M. on 6 Sept 2023
Dear Anabei, Glad to hear our location was super convenient to your visit. We hope you had a great stay and look forward to having you visit again in the future.

10/10 Excellent

Jennifer

Stayed 2 nights in Aug 2023
Response from Jay M. on 19 Sept 2023
Dear Jennifer, Thank you for choosing to stay with us and for taking the time to rate your experience. We are thrilled to see you had a great stay and look forward to your future visits.

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is unique in that it has a nice commons area. it is convenient near the capitol and parking is easy.
Stayed 1 night in Aug 2023
Response from Jay M. on 17 Aug 2023
Dear David, Happy to hear you enjoyed our relaxing atrium and that our location was convenient to your visit. We looking forward to having you stay again soon!

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Why the homelessness crisis affects us all
Let me begin by noting that Sacramento is going through a period of difficulty with accommodating and protecting the unhoused, plus maintaining its reputation as a major city for politics and business when there are tents in the streets. It's also clearing out camps right now. I came in on a Saturday after having to move myself and my luggage across six city blocks in 90-degree heat. Based on the desk person's response to my appearance (sweaty/no car/luggage), she clearly thought I was homeless. She questioned my reservation, took a long time scrutinizing my ID and asking all sorts of questions before finally giving me my key cards. No offer of water (which happened the last time I checked in). I went up to my room, freshened up and changed my clothes, then came down for the free cookie -- her attitude was quite different. I brought this up when I checked out the next morning with a different desk person, and got an apology. I'm writing so much to give this the proper context, but I don't think I'm going back. I never want to experience that again -- and I feel sorry for those that will in future.
Stayed 1 night in Aug 2023
Response from Jay M on 25 Sept 2023
Dear Guest, I believe that my team is made up of very kind and generous folks, and they are all very understanding and respectful to the transient unhoused population as they occasionally come in to purchase items from our marketplace. While I can't change the way you felt in the moment, I did want to provide context from having spoken to our team member, and can assure you that aside from doing proper intake of what is required during our check-in process such as verifying identification to a matching credit card- that is all she was doing. Having spoken to her about your registration process- she embarrassingly mentioned her bifocals and that the light above the front desk is sometimes a bit bright- and was apologetic and rather confused that this resulted in an unpleasant experience for you. Additionally, we do not offer complimentary water upon check-in- though we have a water station available 24-hours on our second floor atrium.

8/10 Good

Dave

Stayed 1 night in Aug 2023
Response from Jay M. on 6 Sept 2023
Dear Dave, Thank you for taking the time to rate your experience on here. Wishing you happy travels until next time.

10/10 Excellent

Timothy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleased.
The hotel/room was very nice, though I think they could put some weather stripping or something around the door to reduce light coming in at night from the common areas.
Stayed 2 nights in Aug 2023
Response from Jay M on 10 Aug 2023
Dear Timothy, Happy to hear you had a pleasant stay! Thank you for taking the time to leave feedback so that we may do our best to improve upon your future stays.

10/10 Excellent

Maria

Stayed 3 nights in Aug 2023
Response from Jay M. on 2 Sept 2023
Dear Maria, We appreciate you taking the time rate your experience with us at the Inn Off Capitol Park, we hope to continue seeing you during future visits to the area. Happy travels!

2/10 Terrible

Omar

Stayed 1 night in Jul 2023
Response from Jay M on 7 Aug 2023
Hi Omar, We're sorry to see you did not have a great stay and are unsure what went wrong. Please do not hesitate to reach out so that we can make things right by you.

10/10 Excellent

laura, Merced

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I would love to see a continental breakfast at this property.
Stayed 1 night in Jun 2023
Response from Jay M. on 31 Jul 2023
Dear Laura, Happy to hear you had a great stay with us. Thank you for taking the time to make suggestions on things that matter to you so we can take that into account as we continue to make improvements.

10/10 Excellent

Debora

Stayed 4 nights in Jul 2023
Response from Jay M. on 31 Jul 2023
Dear Deborah, Thank you for choosing to stay with us and allowing us the opportunity to earn your business. We hope to provide you with another great experience each time you visit Sacramento

10/10 Excellent

Ian

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Was everything we needed for a short stay.
Stayed 3 nights in Jul 2023
Response from Jay M. on 10 Jul 2023
Dear Ian, Happy to hear we were able to provide you with a comfortable space to relax during your short visit to Sacramento. Happy travels!

8/10 Good

Henly Home

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel.
Clean, safe hotel for price. Will stay again.
Stayed 1 night in May 2023
Response from Jay M. on 28 Jun 2023
Dear Henly Home, Thank you for noting the excellent job our housekeeping team does in ensuring you have a clean place to rest. Happy travels!

10/10 Excellent

Leo

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service
Stayed 1 night in Jun 2023
Response from Jay M. on 16 Jun 2023
Dear Leo, We're happy we were able to make it a great stay for you and we appreciate you taking the time to review your stay with us.

6/10 Okay

Gillian

Liked: Cleanliness
The location was quite noisy on a junction with motorbikes revving at 6.00 am. Also their descrition states that thye do not offer breakfast but they are surrounded by breakfast places to eat. Not true. I had to walk almost into the city center to find anywhere that served breakfast.
Stayed 3 nights in Jun 2023
Response from Jay M. on 16 Jun 2023
Dear Gillian, My apologies about the local crowd on their motorbikes, it does seem to be prevalent in the area. Depending on hours needed, Crepeville, Capitol Garage, Soul Cafe, or just a quick bite at Starbucks are all relatively nearby options. Cafeteria 15L on Saturday & Sunday opens at 9am, but not until 11:30am Mon-Wed.

10/10 Excellent

Kathleen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel, Great Location
I like the location to restaurants and shops. The room was comfy and a good size. Quiet and clean. Free Starbucks every morning was a plus!
Stayed 1 night in May 2023
Response from Jay M. on 6 Jun 2023
Dear Kathleen, Happy to hear our location was convenient to your visit and that you enjoyed our Starbucks brewed coffee to get your day started! We do have it available 24 hours a day for your convenience.

10/10 Excellent

yien

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Jay M. on 6 Jun 2023
Dear Yien, Thank you for choosing to stay with us! We hope to see you again soon.

8/10 Good

Deborah

Stayed 2 nights in Jun 2023
Response from Jay M. on 28 Jun 2023
Dear Deborah, Thank you for choosing to stay with us, we hope we will have the opportunity to see you again in the near future.

6/10 Okay

Brandon

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Meh
Great location, but it’s otherwise it’s not much better than the average roadside motel. The main atrium on the room floors is cute, but overall the property is on the older side. Seems like they’re working on it tho. One of the stairwells was caution taped off. The shower was new and very nicely done, but in the same bathroom, the wall around the window was water damaged with peeling wallpaper. The bed was comfy, but the general king bedroom is very very small.
Stayed 1 night in May 2023
Response from Jay M. on 6 Jun 2023
Dear Brandon, We appreciate you taking the time to leave your candid feedback about your recent stay with us. The stairwell was caution taped off, as we repainted the lines in the parking lot as part of regular maintenance. Thank you for noticing the great job they did on the shower remodel! We will definitely get to working on ensuring the rest of the bathroom reflects the great workmanship of the renovation crew. Our rooms are indeed on the compact side but they should provide with the adequate needs for the every traveler as as well as modern conveniences allowing you to cast your favorite shows to the TV. We hope you'll consider continuing to stay with us during your future visits to Sacramento.

10/10 Excellent

Carolyn, Eagle Rock

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Jay M. on 18 May 2023
Dear Carolyn, Thanks for choosing to stay at the Inn Off Capitol Park, we appreciate your patronage and hope you'll make us your second home when in town.

8/10 Good

Richard

Liked: Cleanliness, staff & service, amenities
!
Stayed 2 nights in May 2023
Response from Jay M. on 16 May 2023
Dear Richard, Thank you for choosing to stay at the Inn Off Capitol Park, we appreciate you!

8/10 Good

Thomas

Liked: Staff & service, property conditions & facilities
Friendly service. Clean Room. Very central location.
Stayed 1 night in May 2023
Response from Jay M. on 15 May 2023
Dear Thomas, Thank you for choosing to stay at the Inn Off Capitol Park. We appreciate you mentioning the friendly service and the stellar job our housekeeping team does in providing you with a clean room to relax and rest in. Hope to see you next time!

10/10 Excellent

Gina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The indoor common courtyard was nice. The room was clean and cute. Good workout room. Staff was pleasant and welcoming. Great location to everything in the Capitol.
Stayed 1 night in May 2023
Response from Jay M. on 14 May 2023
Dear Gina, Happy to hear you enjoyed your stay with us and that our team provided you with a warm welcome. We hope to be seeing you more regularly!

8/10 Good

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Jay M. on 11 May 2023
Dear Nicole, Thank you for choosing to stay with us at the Inn Off Capitol Park, we hope to see you again in the future.