Disappointed by small old studio room.
My room was standard room with King size bed. From picture of room detail,there is living room with couch side of bed with small divider. There is separate space between bed room and living room. But the room I got was
studio. Couch facing bed. TV between bed and couch with 180 degree rotation. Manager told me I have to request to get that room in picture when I make reservations . Without request, I should get studio???I was feeling like cheated . I suppose to get room similar room like picture.
They keep charging $12 parking fee.
When I check in, they try to charge parking fee and I told him Expedia info said it is free parking. He asked me to show and I show him my copy from Expedia and he said ok and gave me parking permit. But they put parking bill under my door next morning.
I complained and front person requested me to email written copy show Free parking fromExpedia to Hotel Manager. Showing at front desk was not enough to get free parking. I am still not sure if they removed parking charge from credit card or not.
I just wanted get room I expected from picture and I wanted get free parking because Expedia listed as free parking included.
Why I have to struggle so much to fill basic expectation.
I never experienced this kind of discomfort from hotel.
For my mental peace, I never want to go back this Hyatt place again.