Interior entrance

Reviews of Holiday Inn Sacramento Downtown-Arena, an IHG Hotel

3 out of 5

Reviews

8.4

Very good

Rating 10 - Excellent. 525 out of 1015 reviews" "
Rating 8 - Good. 242 out of 1015 reviews" "
Rating 6 - Okay. 133 out of 1015 reviews" "
Rating 4 - Poor. 66 out of 1015 reviews" "
Rating 2 - Terrible. 49 out of 1015 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Antonio E

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at check-in were very nice and pleasant. The room was very clean and quiet. I really enjoyed my stay! Will definitely book at this location again.
Stayed 1 night in Mar 2024
Response from GM on 27 Mar 2024
Dear Antonio E, Thank you for sharing your experience. Your review serves as encouragement towards achieving our goal of providing the best accommodations and service. Your kind words let us know that the efforts across all departments are being noticed. We are humbled by your recognition and hope to be your hotel of choice. Best, Neil Ruditsky, GM

10/10 Excellent

Louise M

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s easy walking distance to downtown, restaurants, shops, and Golden 1 center.
Stayed 1 night in Mar 2024
Response from GM on 26 Mar 2024
Dear Louise M, Thank you for choosing to stay with us. We are delighted to hear that you had a wonderful experience and enjoyed our prime location. We appreciate your feedback and look forward to welcoming you back soon! Best, Neil Ruditsky, GM

10/10 Excellent

Joan, Novato

Travelled with family
Liked: Staff & service
We had a room facing the highway, thus we heard the highway ALL night long. They need to install better sound proof curtains. Plus the slope leaving the shower pan is slippery! Both my husband and myself slipped on it. Its a real accident about to happen.
Stayed 1 night in Mar 2024
Response from GM on 26 Mar 2024
Dear Joan, I’m sorry to hear that noise pollution kept you from having a restful night’s sleep and for the condition of your shower; please forgive us. Your comfort is our highest priority and I regret that we left you less than completely satisfied. Your feedback is welcomed as it allows us to monitor the guest experience. Thank you for taking the time to share your review. Sincerely, Neil Ruditsky, GM

8/10 Good

shayla

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was a little inconvenient you couldn’t go out the side door.. and then as we stepped outside for a few minutes we were asked if we wanted some weed.. not really the hotels issue.and then the walk under to old town was creepy as F
Stayed 1 night in Mar 2024
Response from GM on 26 Mar 2024
Dear shayla, Thank you for choosing us, but I’m sorry that we did not provide a more positive experience. We appreciate the feedback and hope to have the opportunity to leave you with a more favorable impression on a return visit. Sincerely, Neil Ruditsky, GM

10/10 Excellent

Lisa

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on 27 Mar 2024
Dear Lisa, It was our pleasure hosting you, and we look forward to a return visit. Thank you for choosing us. Best, Neil Ruditsky, GM

8/10 Good

Melody, Eureka

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from GM on 21 Mar 2024
Dear Melody, Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments and humbly request a return visit. Best, Neil Ruditsky, GM

10/10 Excellent

Edward

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
hotel is clean, close to everything and provides a good breakfast
Stayed 2 nights in Mar 2024
Response from GM on 20 Mar 2024
Dear Edward, Thank you for taking the time to share your feedback. I’m pleased to hear our clean hotel, convenient location, and good breakfast made for an enjoyable stay. We appreciate your kind comments and look forward to your return. Best, Neil Ruditsky, GM

10/10 Excellent

zoey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location just a little pricey
Stayed 1 night in Mar 2024
Response from GM on 18 Mar 2024
Dear zoey, It is wonderful to hear that you enjoyed your stay and our great location. Thank you for staying with us and leaving us feedback. Please visit us again soon! Best, Neil Ruditsky, GM

6/10 Okay

Sabrina

Liked: Staff & service
6/10
Stayed 1 night in Mar 2024
Response from GM on 18 Mar 2024
Dear Sabrina, Thank you for your time reviewing our hotel; we appreciate your choosing us. We hope to provide you with a WOW experience upon your return to the area. Sincerely, Neil Ruditsky, GM

10/10 Excellent

Robert, Stockton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Proximity to the kings basketball arena was so convenient and the K Mall as well as old Sacramento had a blast
Stayed 1 night in Mar 2024
Response from GM on 18 Mar 2024
Dear Robert, It sounds like you enjoyed yourself during your time with us! Thank you for this excellent review and, more importantly, for being our guest. We appreciate your patronage and hope you find yourself in Sacramento again soon. Best, Neil Ruditsky, GM

2/10 Terrible

Josh

Disliked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from GM on 16 Mar 2024
Dear Josh, Thank you for reviewing our hotel. We aim to deliver an exceptional experience for every guest on every visit and are disheartened to learn your stay fell short of our expectations. We value your business and hope for another opportunity to regain your confidence and remain your hotel of choice when traveling to the area. Sincerely, Neil Ruditsky GM

6/10 Okay

Marcel

Travelled with partner
Disliked: Property conditions & facilities
In a congested area & very loud. No fan/vent in the bathroom. Staff wasn’t too aware of the line for check in/check out.
Stayed 1 night in Mar 2024
Response from GM on 11 Mar 2024
Dear Marcel, Thank you for choosing us and giving us the opportunity to welcome you. Our main goal is to provide an exceptional guest experience, and we apologize for falling short this time. We value your feedback and will share it with our management team to improve our service. We would love to have another chance to host you and provide a WOW experience. Sincerely, Neil Ruditsky GM

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Great friendly staff
Stayed 1 night in Mar 2024
Response from GM on 12 Mar 2024
Dear Maria, We strive to provide excellent customer service, so I am thrilled that you recognized our efforts. Thank you for your business and we look forward to your return. Best, Neil Ruditsky GM

6/10 Okay

Gerald

Disliked: Staff & service
I was not told that we had a room with a handicap bathroom. They were also doing construction early in the morning.
Stayed 1 night in Mar 2024
Response from GM on 10 Mar 2024
Dear Gerald, We appreciate you taking the time to share your experience with us. My heartfelt apologies for disappointing you due to the room type you were assigned. Additionally, I regret that noise pollution interrupted the comfort of your stay. We strive to provide every guest with a wonderful experience from start to finish, and we clearly missed the mark. We appreciate your patronage and hope to have another opportunity to deliver an exceptional experience in the future. Sincerely, Neil Ruditsky GM

8/10 Good

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Great location for Downtown and Oldtown Sac. Hotel is nothing fancy but, everything was good! No complaints.
Stayed 1 night in Mar 2024
Response from GM on 9 Mar 2024
Dear Steve, Thank you for choosing our hotel and for taking the time to write a review! We are delighted to hear that every aspect of your stay was enjoyable and that our location was perfect for your travel plans! It was a pleasure to host you; we hope to welcome you again soon. Best, Neil Ruditsky GM

10/10 Excellent

Connor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from GM on 19 Mar 2024
Dear Connor, Thank you for rewarding us with a 5 out of 5 review. We value your feedback and hope to welcome you again soon. Thank you for choosing our hotel. Best, Neil Ruditsky, GM

10/10 Excellent

Ricardo

Travelled with partner
Liked: Amenities
Convenient parking. Walkable to Golden One Center events.
Stayed 1 night in Mar 2024
Response from GM on 7 Mar 2024
Dear Ricardo, Thank you for your kind comments. I am thrilled that you liked our convenient parking and great location. The best compliment is a return stay. We appreciate your loyalty and look forward to seeing you again soon. Best, Neil Ruditsky GM

10/10 Excellent

Shingo

Liked: Cleanliness, amenities
Awesome
Stayed 1 night in Mar 2024
Response from GM on 6 Mar 2024
Dear Shingo, Thank you for rewarding us with a 5 out of 5 review. We value your feedback and hope to welcome you again soon. Thank you for choosing our hotel. Best, Neil Ruditsky GM

8/10 Good

Jennifer, Clovis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on 19 Mar 2024
Dear Jennifer, Thank you for your patronage. We are so happy to know you enjoyed your stay. Please visit again soon. Best, Neil Ruditsky, GM

8/10 Good

Anais

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on 19 Mar 2024
Dear Anais, Thank you for your time in sharing your kind review, and please visit us again. Best, Neil Ruditsky, GM

8/10 Good

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
overall decent hotel, rooms are a little outdated, but still very clean !
Stayed 1 night in Feb 2024
Response from GM on 28 Feb 2024
Dear Thomas, Our housekeeping staff is second to none. Thank you for being our guest and recognizing their efforts in this review. Hosting you was our pleasure, and we hope to welcome you back soon. Best, Neil Ruditsky GM

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from GM on 28 Feb 2024
Dear Pamela, I'm glad that all aspects of your stay met your expectations. We can't thank you enough for staying with us, and we hope to host you again soon. Best, Neil Ruditsky GM

10/10 Excellent

Levi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from GM on 28 Feb 2024
Dear Levi, Thank you for taking the time to review our hotel. We are delighted to hear that you enjoyed your stay with us. It was a pleasure to host you, and we hope to see you again soon. Best, Neil Ruditsky GM

8/10 Good

james

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice spot!
Stayed 1 night in Feb 2024
Response from GM on 26 Feb 2024
Dear james, We humbly thank you for staying with us and for recommending our hotel. We look forward to your next visit. Best, Neil Ruditsky GM

10/10 Excellent

Rae Ellen, yreka

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the fact that it was next to old town Sacramento, The Golden 1 Center and shopping center.
Stayed 1 night in Feb 2024
Response from GM on 26 Feb 2024
Dear Rae Ellen, What a splendid review! Thank you so much for staying with us and for acknowledging the fantastic location of our Holiday Inn. We appreciate you taking the time to share your top-notch experience here, and we hope to see you again soon. Best, Neil Ruditsky GM

4/10 Poor

Judy

Travelled with partner
Disliked: Amenities
Bed was saggy and uncomfortable. The tub was clogged The cooling system was incredibly loud and disrupted our sleep.
Stayed 1 night in Feb 2024
Response from GM on 26 Feb 2024
Dear Judy, We are sincerely sorry you did not find your bed comfortable and that you experienced drainage issues. Additionally, I’m sorry to hear that noise pollution kept you from having a restful night’s sleep; please forgive us. Your comfort is our highest priority and I regret that we left you less than completely satisfied. Your feedback is welcomed as it allows us to monitor the guest experience. Thank you for taking the time to share your review. Sincerely, Neil Ruditsky GM

10/10 Excellent

Xue

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from GM on 28 Feb 2024
Dear Xue, Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments and humbly request a return visit. Best, Neil Ruditsky GM

8/10 Good

Oleksandr

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities
Close to our visit center.
Stayed 1 night in Feb 2024
Response from GM on 21 Feb 2024
Dear Oleksandr, Thanks for letting us know you enjoyed your visit and that our location was convenient for your trip. We appreciate your patronage! Best, Neil Ruditsky GM

8/10 Good

Cora

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from GM on 26 Feb 2024
Dear Cora, Thank you for sharing this review, and we welcome you to visit us again anytime. Best, Neil Ruditsky GM

6/10 Okay

Lisa

Stayed 1 night in Feb 2024
Response from GM on 21 Mar 2024
Dear Lisa, Thank you for choosing us and for your time in reviewing our hotel. We hope to provide you with a flawless stay upon your return to the area. Sincerely, Neil Ruditsky, GM

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from GM on 26 Feb 2024
Dear Daniel, We are delighted that your stay was nothing short of exceptional. Until next time! Best, Neil Ruditsky GM

10/10 Excellent

Aaron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from GM on 11 Feb 2024
Dear Aaron, Thank you for sharing this review, and we welcome you to visit us again anytime! Best, Barry Miller, GM

6/10 Okay

Aubree

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I liked that it was close to golden 1 which we were attending for a NBA game, unfortunately the only thing I didn’t like was the water was scalding hot and there was no in between didn’t even get cold just hot
Response from GM on 11 Feb 2024
Dear Aubree,We appreciate you taking the time to review our hotel, and we are delighted to learn that you enjoyed our convenient location. However, we are sorry that our water temperature was not to your liking. We value your feedback as it helps us to continually improve and enhance the overall experience of our guests. It was a pleasure to have hosted you, and we hope to see you again soon.Sincerely,Barry MillerGeneral Manager

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from GM on 26 Feb 2024
Dear Deborah, We are incredibly grateful that you took the time to leave us a great review! We take pride in knowing our guests are happy. Thank you for staying with us. Best, Neil Ruditsky GM

2/10 Terrible

steve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Came for a Concert…Everything is Right here !! AWESOME!
Stayed 1 night in Feb 2024
Response from GM on 10 Feb 2024
Dear Steve, We are happy to hear your stay was AWESOME! We have received numerous compliments on our location and are delighted to hear that you also found it exceptional! It was a pleasure to have you as our guest, and we hope to host you again soon. Best, Barry Miller GM

10/10 Excellent

jojo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will stay again in the future.
Stayed 2 nights in Feb 2024
Response from GM on 5 Feb 2024
Dear jojo, Thank you for sharing this superior rating of your experience, and we look forward to your return. Best, Barry M. Miller GM

8/10 Good

angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. Except, we could hear everything in the room next to us.
Stayed 1 night in Feb 2024
Response from GM on 5 Feb 2024
Dear angela, We're glad to hear from you and appreciate your review. I'm delighted you enjoyed your stay overall. My apologies that the noise pollution caused by the neighboring room interrupted the comfort of your stay. Sincere feedback like yours allows us to impact future guest experiences positively. Sincerely, Barry M. Miller GM

2/10 Terrible

Terrence

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Had to return to the front desk 4 times because my key card wouldn’t work before they changed my room. Kept treating me as if it was my fault or I didn’t know what I was doing. Turns out the staff working the front desk were just incompetent with rocks for brains.
Stayed 1 night in Dec 2023
Response from GM on 3 Feb 2024
Dear Terrence, Thank you for providing a review of your recent stay. We value your feedback and sincerely apologize for the inconvenience you experienced. We strive to provide exceptional comfort and service at our core, and we regret not meeting your expectations. We hope to welcome you again for a stay that exemplifies the high standards our guests have come to expect from us. Sincerely, Barry M. Miller GM

8/10 Good

Toni

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was safe and clean
Stayed 2 nights in Jan 2024
Response from GM on 31 Jan 2024
Dear Toni, Safe. Clean. If our guests used only two words to describe our hotel, it would be fantastic to hear these were the words chosen. Thank you for your business and for sharing this great review. We look forward to being your hotel of choice anytime you return to the area. Best, Barry M. Miller GM

10/10 Excellent

Morgan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from GM on 29 Jan 2024
Dear Morgan, Thank you for taking the time to review our hotel. We are delighted that you enjoyed your stay with us. We appreciate your business and hope to welcome you back soon. Best, Barry M. Miller GM

2/10 Terrible

Kelsey

Stayed 3 nights in Jan 2024
Response from GM on 21 Mar 2024
Dear Kelsey, Thank you for your review. We strive to meet every facet of the guest experience, so I regret that we let you down. We appreciate you choosing our hotel and we hope to welcome you again. Sincerely, Neil Ruditsky, GM

8/10 Good

Emily Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The front desk staff was awesome! They got us early check in and set up as soon as we arrived - the area surrounding the hotel was nice. Walking distance from multiple stores, restaurants, etc. The property itself was a little outdated, however, that’s no fault to those that work there! Overall, very happy with our stay!
Stayed 1 night in Jan 2024
Response from GM on 23 Jan 2024
Dear Emily Patricia, Thank you very much for taking the time to reflect on your stay with us and for sharing your experience with fellow travelers. We're happy to learn that our awesome staff and nice location were the highlights of your visit. It’s great to hear that we provided you with a satisfying stay. We look forward to welcoming you back in the future. Best, Barry M. Miller General Manager

8/10 Good

Marie Jean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff and cleanliness was great. But it would have been nice to have continental breakfast available. The parking situation wasn't really detailed when i booked through expedia. I didnt know if be parking at the public garage next door and when we checked in which was later in the evening there were alot of drunk and rowdy people coming back from a country concert. Felt a little unsafe having my 13 year old seeing drunk and loud people. But the syaff handled the person with professionalism.
Stayed 2 nights in Jan 2024
Response from GM on 22 Jan 2024
Dear Marie Jean, Thank you for your kind review. I am glad to hear that you had a pleasant stay with us, and we appreciate you choosing our establishment. Your honest feedback on areas where we can improve is always welcome and helps us make changes for future visits. I will share your kind comments with our entire team, as they work hard to make our guests feel at home. Best, Barry M. Miller General Manager

10/10 Excellent

Roberto

Stayed 1 night in Jan 2024
Response from GM on 26 Feb 2024
Dear Roberto, Thanks for sharing this generous review of your experience with us. We really appreciate the support and hope to host you again. Best, Neil Ruditsky GM

10/10 Excellent

Jason, Redding

Stayed 1 night in Jan 2024
Response from GM on 26 Feb 2024
Dear Jason, It’s fantastic to know you enjoyed your stay. Thank you for your time in sharing your 5/5 review and we hope to see you again. Best, Neil Ruditsky GM

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from GM on 23 Jan 2024
Dear Todd, Thanks for letting us know you enjoyed your visit. We appreciate your patronage! Best, Barry M. Miller General Manager

10/10 Excellent

Robert A.

Liked: Amenities
Stayed 2 nights in Dec 2023
Response from GM on 11 Jan 2024
Dear Robert A.,It was kind of you to take the time to review our hotel. I’m glad you enjoyed your visit. We appreciate your choosing us and hope to host you again.Best,Barry M. MillerGeneral Manager

8/10 Good

Mike

Liked: Amenities
Good central location.
Stayed 2 nights in Jan 2024
Response from GM on 10 Jan 2024
Dear Mike,Thank you for your stay and feedback. We are glad you enjoyed our central location and hope to welcome you back soon!Best,Barry M. MillerGeneral Manager

10/10 Excellent

Adriana

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every time we go to Sacramento we like to stay at this hotel because it’s convenient and the staff is friendly and accommodating.
Response from GM on 9 Jan 2024
Dear Adriana,Welcome back! I'm glad that location and service have made us your hotel of choice in the Sacramento area. We value your patronage and hope to see you again soon.Best,Barry M. MillerGeneral Manager

10/10 Excellent

Maribel

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and elegant
Stayed 1 night in Dec 2023
Response from GM on 24 Dec 2023
Dear Maribel,I’m glad you enjoyed your visit! Thank you for leaving a review and noting our high cleanliness standards; I'll be sure to pass along your feedback to our dedicated housekeeping team. We appreciate your choosing us and hope to host you again.Best,Barry M. MillerGeneral Manager