Dear Kaline,Thank you for taking the time to tell us about your experience at the HomeTowne Studios Rancho Cordova. We are glad to see that you enjoyed your stay, prompting your 5/5 score. You mentioned how pleased you were the friendliness of our staff, the helpfulness of the assistant manager and that staff checked and made sure the room would be okay for your kids to stay in. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

Dear Paul,Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS RANCHO CORDOVA. The issue you’ve brought to our attention regarding your reservation is truly disheartening to hear. Your satisfaction is important to Red Roof, so I am sorry to hear this was not achieved with you. Thank you again for sharing your review. We ask that you give us another opportunity to make a better impression on your next visit to one of our Red Roof locations.Very truly yours,SharmaRed Roof ManagementRediResponse Specialist

Thank you, Jordan, for writing to us about your recent stay at our hotel HOMETOWNE STUDIOS RANCHO CORDOVA. We are utterly disappointed to learn that you encountered these distasteful situations during your recent visit. Please accept our humblest apologies as this is nowhere near the standard we strive to uphold. I'll bring these matters to management's attention for further review. Nonetheless, I am happy to hear that you found our front desk staff to be nice and amazing.We ask that you give us another opportunity to make a better impression on your next visit to one of our Red Roof locations.Sincerely,SharmaRed Roof ManagementRediResponse Specialist

Dear Miguel, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the HomeTowne Studios by Red Roof Rancho Cordova. I am sorry to see you were displeased with your encounter with us, resulting in your 1/5 score. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,TiannaRed Roof ManagementRediResponse Specialist

Dear Wendy, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the HOMETOWNE STUDIOS RANCHO CORDOVA. I am happy to read that you found our location to be located in a quiet area. I am sorry to read that you found the people that were next door and above you to be noisy. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

Dear Diana,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the HOMETOWNE STUDIOS RANCHO CORDOVA. I was happy to read your stay was comfortable. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services by providing exceptional services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kerry-Lee Red Roof ManagementRediResponse Specialist

Hello Patrick, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS RANCHO CORDOVA and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist

Dear Jaime,Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS RANCHO CORDOVA. You indicated that the door handles were broken, you have safety concerns, the lack of cleanliness and the pests you described in room and the other concerns you mentioned hindered your experience. This was truly disheartening to hear, and we do sincerely apologize. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified management of your comments so they can work with the specialists to ensure everything is as it should be and, in an effort, to address the other concerns you highlighted. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we ask that you give us another opportunity to make a better impression on your next visit to one of other Red Roof locations.Sincerely,Samantha Red Roof Management RediResponse Specialist

Hello Katelyn, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS RANCHO CORDOVA and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

Hello Ma Gracia, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS RANCHO CORDOVA and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

Dear Stephanie,We are sorry to hear your recent experience at the HomeTowne Studios Rancho Cordova did not meet your expectations. At Red Roof, we value your business and would like to assure you that this is not a reflective of our usual standards. I have brought your concerns to the property’s attention in an effort to address your concern. We appreciate your business and we wish you all the best in your future travels. Sincerely,CarlaRed Roof ManagementRediResponse Specialist

Dear Wendy,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the HOMETOWNE STUDIOS RANCHO CORDOVA. I was happy your stay was ok. However, you indicated that the guests next door were extremely noisy. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kerry-LeeRed Roof ManagementRediResponse Specialist

Dear Zubair,We are sorry to hear your recent experience at the HomeTowne Studios Rancho Cordova did not meet your expectations. At Red Roof, we value your business and would like to assure you that this is not a reflective of our usual standards. I have brought your concerns to the property’s attention in an effort to address your concern. We appreciate your business and we wish you all the best in your future travels. Sincerely,CarlaRed Roof Management RediResponse Specialist

Dear Reyna,We are sorry to hear your recent experience at the HomeTowne Studios by Red Roof Rancho Cordova did not meet your expectations. The insight you provided us with is nowhere near the standard of our brand, so I was truly disappointed. I have certainly brought this to management’s attention in an effort to investigate your concerns and have them addressed. We at Red Roof appreciate your business and truly value your feedback.We wish you all the best in your future travels.With thanks,GabrielleRed Roof ManagementRediResponse Specialist

Dear Richard,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS RANCHO CORDOVA. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our affordable rates. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,Red Roof Management

Hi Nadiyah,We are sorry you had a less than satisfactory experience, prompting your 2/5 rating following your stay at the HomeTowne Studios by Red Roof Rancho Cordova. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management

Hi Lizette,Thank you for taking the time to write a review of your stay at the HomeTowne Studios by Red Roof Rancho Cordova. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read that you encountered pests at our hotel. Please know that at RedRoof we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I’ve shared your encounter with management. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,RedRoof Management

Hello Alexandra,Your review of the HomeTowne Studios by Red Roof Rancho Cordova was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 1/5 score, I welcome any further information you can provide. It is through guest feedback that Red Roof is able to make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip.Respectfully,Red Roof Management

Dear James,We are sorry to hear your recent experience at the HomeTowne Studios by Red Roof Rancho Cordova did not meet your expectations. We are utterly disappointed to read that you encountered these distasteful situation throughout your stay. I will certainly bring this to the management’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. Sincerely,Red Roof Management

Hello Edward, Thank you for taking a moment to complete our survey. At the HomeTowne Studios by Red Roof Rancho Cordova we strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, CarlaRed Roof ManagementRediResponse Specialist

Hello Scott, Thank you for the feedback about your recent stay at our hotel HomeTowne Studios by Red Roof Rancho Cordova. We are sorry you had a less than satisfactory experience, prompting your 1/5 rating. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read the encounter you described regarding the possible uncleanliness of the room and the inconvenience regarding the wi-fi password. Your feedback is important to us and your comments will be shared with our Red Roof management in an effort to address your concerns. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely,NishayeRed Roof ManagementRediResponse Specialist

Hello Rail,I sincerely apologize that your stay at our Red Roof didn’t meet your expectations. I was disheartened to see it resulted in a 1/5 score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.I do hope that you will return to our hotel, or any of our other Red Roof locations in the future.Sincerely,Red Roof Management

Hello Juliana, Thank you for taking the time to tell us about your stay at the HomeTowne Studios by Red Roof Rancho Cordova. I am disappointed that your experience did not meet your full expectations prompting your 1/5 score. Please accept our sincerest apologies for the rooms you found to be small, the beds not being to your liking, the unpleasant odor you encountered and all the other concerns you mentioned. While Red Roof's goal is to provide clean and comfortable accommodations for all guests, it seems that we have fell short with you, so your comments will be reviewed by staff in an effort to ensure your experience is not repeated in the future. Nonetheless, your feedback is critical as we strive to deliver a clean, comfortable and value- based stay to all guests. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist

The team at our HomeTowne Studios by Red Roof Rancho Cordova would like to thank you for sharing your feedback with us, Rosemarie. We were elated to read that we accomplished our goal to provide you with a great stay. Your sentiments in relation to our great service, along with clean and welcoming hotel delighted our staff. Thanks again for sharing your compliments with us. We loved having you under our roof and we look forward to hosting you again.Faithfully,XaoRed Roof ManagementRediResponse Specialist

Thanks for sharing your feedback with us, Tina. The team at our HomeTowne Studios by Red Roof Rancho Cordova was saddened to see that we failed to provide you with a satisfactory stay. You stated that the poor room cleanliness and the littered exterior, along with your other concerns hindered your stay. As such, your feedback may be taken into account as Red Roof aims to continuously improve.I appreciate that you brought this to our attention. We would love to improve the impression left with you on your next stay, should you require lodging in the future.Best wishes,XaoRed Roof ManagementRediResponse Specialist

Hello Rhonda,Your review of the HomeTowne Studios by Red Roof Rancho Cordova was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 4/10 score, I welcome any further information you can provide. It is through guest feedback that Red Roof is able to make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip. Respectfully,XaoRed Roof ManagementRediResponse Specialist

Thank you, Nancy, for taking the time to tell us about your stay at the HomeTowne Studios Rancho Cordova. I am disappointed that your experience did not meet your expectations which prompted your 3/5 score. Please accept our sincerest apologies for the noise disturbance you encountered, the slamming of the doors amongst all the other issues you highlighted that caused your experience to be less than ideal and can assure you that this is not reflective of our usual standards. while Red Roof goal is to deliver a comfortable and clean accommodations for all our guests, it seems we fell short with you. It is important for you to know that your voice is of tremendous importance to us, so your comments will be reviewed by staff, in an effort to ensure your experience is not repeated in the future. Your feedback is important to us as we continuously seek ways to improve the guest experience in our hotel. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist

Hello Chase, Thank you for taking a moment to complete our survey. The staff at the HomeTowne Studios by Red Roof Rancho Cordova and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

Dear Bjorn,Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS RANCHO CORDOVA. I am sorry that your experience did not meet your full expectations. Please accept our sincerest apologies for what you described as poor customer service among other concerns.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,Red Roof Management RediResponse Specialist

Hello Guadalupe, Thank you for taking a moment to complete our survey. The staff at the HomeTowne Studios by Red Roof Rancho Cordova and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

Dear Justin,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS RANCHO CORDOVA. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the cleanliness of the room when you checked in, towels on the floor and any other concerns that you mentioned. We ultimately aim for all our guests to have a positive, clean and comfortable stay, so disheartened to hear this was not the impression left with you. We will take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,LaTundeRed Roof Management RediResponse Specialist

Dear Juliette,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN HILTON HEAD ISLAND. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. However, it's good to know that the staff was friendly during your stay. You indicated that you were unsatisfied with the cleanliness of the elevator, having no hot water in the shower and all the other concerns that you mentioned. We ultimately aim for all our guests to have a positive, clean and comfortable stay, so disheartened to hear this was not the impression left with you. We will take your comments into consideration to make changes to improve our customer experience. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,LaTundeRed Roof Management RediResponse Specialist

Hello Nancy, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS RANCHO CORDOVA and I appreciate your 6/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

Dear Jackson,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS RANCHO CORDOVA. Red Roof sincerely appreciates your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with odor you encountered, the dispute from the neighboring room at 4m and all the other concerns you mentioned. We ultimately aim for all our guests to have a positive, clean and comfortable stay, so disheartened to hear this was not the impression left with you. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. We will take your comments into consideration to make changes to improve our customer experience. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,LaTundeRed Roof Management RediResponse Specialist

Hello Nancy, The staff at the HomeTowne Studios Rancho Cordova and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

Hello Jonathan, Thank you for taking the time to share your feedback following your stay at the HomeTowne Studios by Red Roof Rancho Cordova. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our parking lot. At Red Roof, we hope to continue to provide great experiences for you. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,OliviaRed Roof Management RediResponse Specialist

Hello Ravian, The staff at the HomeTowne Studios by Red Roof Rancho Cordova and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

Hello Jason, Thank you for providing us with details about your stay at the HomeTowne Studios Rancho Cordova. I am glad the AC worked, despite the noise disturbance, the pest you reported, the lack of cleanliness in the bathroom and all the other concerns that dampened your visit. I am very sorry for your experience. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Nevertheless, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,OliviaRed Roof Management RediResponse Specialist

Hello Ember, Thank you for taking the time to tell us about your stay at the HomeTowne Studios by Red Roof Rancho Cordova. I am disappointed that your experience did not meet your expectations which prompt your 1/5 score. Please accept our sincerest apologies for the dissatisfaction appearance of the property, the uncomfortable bed and all the other concerns that dampened your visit. To uphold our company's high standards, your comments will be reviewed by staff, in an effort to ensure your experience is not repeated. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Nevertheless, your feedback is critical as we strive to deliver a clean, comfortable and value- based stay to all our guests. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist

Hello Coy, The staff at the HomeTowne Studios by Red Roof Rancho Cordova and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

Dear Jenee,Thank you for your review following your stay at HomeTowne Studios by Red Roof Rancho Cordova. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated that your staff encounter, the smell of the room and the other listed issues hindered your stay, which was saddening to read. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We wish you all the best in your future travels.With thanks, Gabrielle Red Roof Management RediResponse Specialist

Dear Sharon,Thank you for your review following your stay at HomeTowne Studios by Red Roof Rancho Cordova. I am happy that you appreciate the efforts we make to provide guests with good experiences. However, it was saddened to read that you were not fond of the area and the situation with a person sleeping next to your car hindered your stay.Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Gabrielle Red Roof Management RediResponse Specialist

Hello Eduardo, The staff at the HomeTowne Studios by Red Roof Rancho Cordova and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

Hi Eric,We are sorry you had a less than satisfactory experience, prompting your 1/5 rating, following your stay at the HomeTowne Studios by Red Roof Rancho Cordova. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

Hello Susan, Thank you for taking the time to write a review of your stay at the HomeTowne Studios by Red Roof Rancho Cordova. We are sorry that your experience did not meet your expectations. Please accept our sincerest apologies for any inconvenience caused due to the property being overbooked. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We would love to have another chance to provide you with a better experience the next time you're in town.Sincerely,Tianna Red Roof ManagementRediResponse Specialist

Dear Craig,We are sorry to hear your recent experience at the HomeTowne Studios by Red Roof Rancho Cordova did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback. Sincerely,Gabrielle Red Roof Management RediResponse Specialist

Hello LeeAnne,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS RANCHO CORDOVA. We appreciate your 3/5 score following your stay. I'm sorry to hear that you had issues with the shower curtain. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable.I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.Sincerely,RecordoRed Roof Management Rediresponse Specialist

Hello John,Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS RANCHO CORDOVA and I were disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LintonRediresponse Specialist