Lobby

Reviews of SureStay Plus Hotel by Best Western Sacramento Cal Expo

2.5 out of 5

Reviews

5.0
Rating 10 - Excellent. 199 out of 1204 reviews" "
Rating 8 - Good. 154 out of 1204 reviews" "
Rating 6 - Okay. 162 out of 1204 reviews" "
Rating 4 - Poor. 217 out of 1204 reviews" "
Rating 2 - Terrible. 472 out of 1204 reviews" "

5.0/10

Cleanliness

5.8/10

Staff & service

4.8/10

Amenities

5.0/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

8/10 Good

Merissa

Stayed 1 night in Apr 2024
Response from Customer Care Team on 18 Apr 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

2/10 Terrible

Dewitt

Travelled with family and small children, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Homeless people eat breakfast here daily.this is the worst sure stay ever.paid cash and tried to leave early and they didn’t have cash on hand. Breakfast is very sorry.
Stayed 12 nights in Apr 2024
Response from Manager on 18 Apr 2024
Hello Dewitt, We take all guest feedback seriously and will address this matter with our team to ensure a better experience for all guests in the future. Thank you for sharing your concerns with us.

10/10 Excellent

Regino

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast
Stayed 2 nights in Apr 2024
Response from Manager on 17 Apr 2024
Hello Regino,I apologize that the breakfast did not meet your expectations during your stay. Your feedback is valuable in helping us improve our services. We appreciate your review and hope to welcome you back in the future for a better experience.

2/10 Terrible

Josephine

Travelled with family, Travelled with pets, Travelled with partner
I didn’t like the fact that I was not given my deposit back. The housekeeper checked the room. She came back. The manager asked another girl to give it a second I she went and checked it came back and told the manager it was fine then he decided to go there and he goes to the windowsill, and rubs his fingers across the sliding part of the windowsill and pulls it out and says oh you’ve been smoking in here now I know that the housekeepers don’t clean the windowsills every time they clean the room so of course it’s gonna be dirty and I am not a smoker so for him to tell me I smoked in the room because he wiped his fingers on the windowsill is not a reason to keep my money and I’m very highly upset and I will give you guys a bad name and bad reviews. Every chance I can get for that property Other than that, I love seeing it sure stay, but I would like somebody to look into this because I do want my money back. That’s very unacceptable.
Stayed 2 nights in Apr 2024
Response from Manager on 16 Apr 2024
Hello Josephine, We appreciate your feedback and are disappointed to hear about your experience. Please kindly reach out to our management team directly to address your concerns regarding your deposit. We strive to ensure all guest interactions are handled professionally and respectfully. Thank you for bringing this matter to our attention.

8/10 Good

RUSSELL

Liked: Cleanliness, staff & service, property conditions & facilities
The property and staff were AWESOME.
Stayed 1 night in Apr 2024
Response from Manager on 12 Apr 2024
Hello RUSSELL,We're delighted to hear that you enjoyed our property and experienced great service from our staff. Your feedback is truly appreciated. Thank you for choosing to stay with us!

8/10 Good

ilya

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Staff should smile more and know how to do all paperwork. Checking in on first day was a big hassle and had to wait in lobby for my sister in law to arrive around 7 pm to get settled in a room. The next person that came into work that day checked in with me and stated oh my God she was so upset that I had to wait that long to get into a room she made sure everything was taken care of.
Stayed 2 nights in Mar 2024
Response from Manager on 5 Apr 2024
Hello ilya,We appreciate your feedback regarding your check-in experience. We always strive to provide efficient service and will address your concerns with our team. Your comfort and satisfaction are important to us, and we will use your comments to improve our guest experience.

10/10 Excellent

Keyla

Liked: Amenities, property conditions & facilities
Great customer service!
Stayed 1 night in Mar 2024
Response from Manager on 2 Apr 2024
Hello Keyla,We appreciate your kind words about our customer service. Your feedback is invaluable to us as we constantly strive to exceed our guests' expectations. Please feel free to reach out to our management team with any further comments or suggestions.

4/10 Poor

Natasha

Disliked: Staff & service, amenities, property conditions & facilities
Would not recommend and worse the checkin staff was quite rude.
Stayed 1 night in Mar 2024
Response from Manager on 2 Apr 2024
Hello Natasha, We're sorry to hear about your experience and appreciate your feedback. Your comments will be shared with the team for their awareness and improvement. If you'd like to discuss your stay further, please contact our management. Thank you for bringing this to our attention.

10/10 Excellent

Edith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen servicio muy amables me gustó mucho el orden la limpieza de los cuartos y tranquilidad definitivamente lo recomendaría y los visitaré otra vez muy pronto muchas gracias.
Stayed 1 night in Mar 2024
Response from Manager on 31 Mar 2024
Hello Edith,We are thrilled to hear that you enjoyed your stay with us! Providing exceptional service, cleanliness, and tranquility is our top priority. We appreciate your recommendation and look forward to welcoming you back soon.

4/10 Poor

Anna

Travelled with family, Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
This property is ok if you need a quick, cheap 1 night stay. The breakfast is very limited and the way it is served is not sanitary. The handicap room is not ADA compliant. The room flooded 3 times and the maintenance person had no clue how to fix it or what to do. Night front desk clerk is extremely rude and management does not care. Gap in the door makes it extremely noisy to sleep.
Stayed 13 nights in Mar 2024
Response from Manager on 29 Mar 2024
Hello Anna,We appreciate you sharing your experience with us. Our team values all feedback to better serve our guests. For any ADA compliance concerns, we recommend reaching out to the management directly for further assistance. Thank you for staying with us, and we hope to welcome you back in the future.

10/10 Excellent

Briana

Response from Manager on 24 Mar 2024
Hello Briana,We are delighted to hear that you had a wonderful stay at our hotel! Should you have any additional feedback to provide, please do not hesitate to contact us directly. We look forward to welcoming you back in the near future!

10/10 Excellent

Sabrina

Liked: Cleanliness
Disliked: Staff & service
Stayed 7 nights in Dec 2023
Response from Manager on 22 Mar 2024
Hello Sabrina,We are delighted to hear that you had a wonderful experience at our hotel! Should you have any further comments or suggestions, please don't hesitate to reach out to us so we can address them accordingly. Your satisfaction is our top priority!

8/10 Good

KURT

Stayed 1 night in Mar 2024
Response from Manager on 5 Apr 2024
Hello KURT, We appreciate you taking the time to share your experience with us. If there's anything we could have done to make your stay even better, please feel free to reach out to us. We hope to welcome you back soon for an even more enjoyable stay!

6/10 Okay

Joe

Travelled with pets, Travelled with partner
Liked: Staff & service, property conditions & facilities
Room 127 refrigerator not working. Hot tub not working. Other wise perfect
Stayed 1 night in Mar 2024
Response from Manager on 16 Mar 2024
Hello Joe, We regret to learn of the inconveniences you experienced during your stay in Room 127. We appreciate your feedback and will address the issues mentioned promptly. We hope you enjoyed the other aspects of your stay and consider visiting us again.

4/10 Poor

Roman

Travelled with family, Business traveller
Liked: Staff & service
The design of the rooms is very pleasant and modern. The free wifi connection was reliable and fast. However, there were signs that the room was not properly cleaned after previous visit - hair in the shower, sticky spots on the floor, etc.
Stayed 1 night in Mar 2024
Response from Manager on 14 Mar 2024
Hello Roman, We are glad to hear that you found our room design pleasant and enjoyed our reliable wifi connection. We appreciate your feedback regarding the cleanliness issue you experienced, and we have shared this with our housekeeping team for their review and improvement. Your comments are valuable to us as we strive to provide a comfortable stay for all our guests.

6/10 Okay

Manuela 'Nena', OTHER

Travelled with group
Disliked: Amenities, property conditions & facilities
reception area is very unappealing, needs serious updating/remodeling. No bathroom access in hotel lobby, had to drive to a nearby place to use restroom. Once in room, beds were comfortable. Shower water is low pressure. An average place for the price. Grounds are decent looking. Staff was ok to deal with.
Stayed 1 night in Mar 2024
Response from Manager on 9 Mar 2024
Hello Manuela 'Nena', Thank you for providing feedback on your recent stay. We appreciate your comments about our comfortable beds and decent grounds. We also value your input on areas that may need improvement, such as the reception area and shower water pressure. Your insights will be shared with our team for consideration.

4/10 Poor

Mark

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The tv and internet was down plus there was a draft under door but everthing was fine
Stayed 1 night in Mar 2024
Response from Jpetrow on 4 Mar 2024
Thank you

10/10 Excellent

Moges

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Manager on 1 Mar 2024
Hello Moges,We're delighted to hear you had a wonderful stay with us! If you have any further comments or suggestions, please feel free to reach out to us directly. We hope to welcome you back soon for another fantastic experience!

4/10 Poor

Jeffrey Mckay

Disliked: Cleanliness, amenities, property conditions & facilities
No hot water. A/C stunk and really worked. They were very slow when bringing the food out for breakfaat. They were very unorganized. When I got there they sent me too a room that wasn't made up. Then they sent me too a room that was occupied. I was too tired to go to another hotel.
Stayed 1 night in Feb 2024
Response from Manager on 28 Feb 2024
Hello Jeffrey Mckay, We value your feedback and apologize for any inconvenience caused during your stay. Your comments will be shared with our team to ensure a better experience for our guests in the future. We appreciate your understanding and hope you will consider staying with us again in the future.

10/10 Excellent

Yolanda, Oakland

Liked: Cleanliness, staff & service, property conditions & facilities
It did the job
Stayed 1 night in Jan 2024
Response from Manager on 24 Feb 2024
Hello Yolanda,We appreciate you taking the time to share your feedback with us. We strive to provide a satisfactory experience for all our guests. Should you have any further comments or concerns, please don't hesitate to reach out to our management team directly. Thank you for choosing our hotel for your stay.

10/10 Excellent

Yolanda, Oakland

Stayed 2 nights in Jan 2024
Response from Manager on 24 Feb 2024
Hello Yolanda,We are delighted to hear that you had a wonderful stay with us! Please do not hesitate to reach out if you need any assistance in the future.

10/10 Excellent

Ali

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay here. The property was clean and quiet. It was so easy to catch an uber down the street to the mall and shopping centers. Very convenient location and the price was not bad. The rooms were well kept too.
Stayed 2 nights in Feb 2024
Response from Manager on 20 Feb 2024
Hello Ali,We are delighted to hear that you had a pleasant stay with us. It's great to know that you found the property clean and quiet and enjoyed the convenient location for local amenities. Our team strives to maintain the rooms to a high standard for all our guests to enjoy their visit to the fullest. Thank you for your kind feedback!

2/10 Terrible

Fernando

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Manager on 9 Feb 2024
Hello Fernando,We apologize for any inconvenience you experienced during your stay at our hotel. We encourage you to reach out to us directly with any specific concerns or feedback you may have, so that we may address them promptly and ensure a better experience in the future.

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is well kept. The moons were very clean and nice. It was easy check in
Stayed 1 night in Feb 2024
Response from Manager on 6 Feb 2024
Hello Jason,Thank you for your feedback! We're glad to hear that you found our property well-maintained and enjoyed the cleanliness of our moons. We strive to provide an easy check-in experience for our guests. If there's anything else we can assist you with, please feel free to reach out to us.

10/10 Excellent

Iacov

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Manager on 31 Jan 2024
Hello Iacov,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.

2/10 Terrible

Sholynn

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Manager on 22 Jan 2024
Hello Sholynn, We're sorry to hear that your experience with us did not meet your expectations. We value your feedback and would appreciate the opportunity to address your concerns. Please contact us so we can better understand the issues you encountered and work towards resolving them.

6/10 Okay

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service
Average hotel, needs improvement!
Building B, no hot water for shower or at the sink. Lukewarm at best. Breakfast was below average for a Best Western. Runny scrambled eggs, undercooked sausage, and the coffee in the carafe was not hot. Not coming back here again!
Stayed 1 night in Jan 2024
Response from Manager on 16 Jan 2024
Dear Guest, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay in Building B. We strive to ensure the utmost comfort for our guests and will certainly address the concerns regarding the hot water. We appreciate you bringing the issues with breakfast to our attention and will share this with the relevant team for improvement. We value your feedback and hope you will reconsider giving us another chance in the future.

4/10 Poor

Leah

Stayed 1 night in Jan 2024
Response from Hotel Manager on 16 Jan 2024
Dear Leah, Thank you for taking the time to share your feedback with us. We appreciate your honesty and want to assure you that we are committed to making your experience a positive one.As new owners who have recently taken over this property, we understand that there may be areas for improvement. We want to assure you that we are actively working to address any concerns and enhance the overall satisfaction of our guests.Your feedback is invaluable to us, and we would love the opportunity to make things right. If there are specific issues you would like us to address or if you have any suggestions for improvement, please feel free to share them with us. We are here to listen and ensure that your future experiences with us are more enjoyable.Thank you for choosing to stay with us, and we hope to have the opportunity to exceed your expectations in the future.

4/10 Poor

Megan

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The bed was horrible my back is messed up. The counters were sticky, the bathroom had some greasy hand prints on the wall. The stairs by our room were roped off so we had to walk all the way across the hotel just to get upstairs. Very very poor hotel.
Stayed 1 night in Jan 2024
Response from Manager on 16 Jan 2024
Hello Megan, We're sorry to hear about the discomfort you experienced during your stay. We strive to provide a comfortable experience for all of our guests, and we apologize if we fell short in meeting your expectations. We appreciate your feedback regarding the cleanliness of the room and will address it with our housekeeping team. Regarding the roped-off stairs, it was unfortunately necessary for safety reasons, but we apologize for any inconvenience caused. We value your input and will work to improve based on your comments.

2/10 Terrible

James

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on 14 Jan 2024
Hello James,We're sorry to hear that your stay was not up to your expectations. We value our guests' feedback and would appreciate it if you could reach out to us directly so that we can better understand and address your concerns. We hope to have the opportunity to make it right for you in the future.

10/10 Excellent

Cindy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Manager on 13 Jan 2024
Hello Cindy,We are thrilled to hear that you had such a wonderful experience during your stay with us! It was our pleasure to provide you with exceptional service and ensure your satisfaction. We hope to have the opportunity to welcome you back in the future for another outstanding stay.

4/10 Poor

Tiffany Marie

Stayed 3 nights in Jan 2024
Response from Manager on 31 Jan 2024
Hello Tiffany Marie, We're sorry to hear that your experience at our hotel didn't meet your expectations. We value your opinion and encourage you to reach out to us directly so we can address any concerns you may have had during your stay. We appreciate your feedback and hope to have the opportunity to provide you with a better experience in the future.

10/10 Excellent

Lasharita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Would definitely stay again!
Stayed 6 nights in Jan 2024
Response from Manager on 13 Jan 2024
Hello Lasharita,Thank you for your positive feedback! We are delighted to hear that you had a great experience with us. Our team strives to provide excellent service and we are thrilled that we met your expectations. We can't wait for your return and provide you another exemplary stay.

4/10 Poor

Angelica

Travelled with family
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Manager on 10 Jan 2024
Hello Angelica, We're sorry to hear that you did not have a completely satisfactory experience during your stay with us. We would appreciate it if you could kindly reach out directly to our hotel so that we can better understand and address your concerns. We value your feedback and aim to continually improve our services.

10/10 Excellent

Elba

Stayed 1 night in Jan 2024
Response from Manager on 10 Jan 2024
Hello Elba,We sincerely appreciate your positive rating and hope you had a fantastic stay at our hotel. Should you have any further comments or additional feedback, we kindly encourage you to reach out to us directly, so we can address any concerns and further enhance your experience. We look forward to welcoming you back in the future.

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great!
Stayed 1 night in Dec 2023
Response from Manager on 10 Jan 2024
Hello Ian,Thank you for your positive review! We are glad to hear that everything met your expectations during your stay with us. If you have any further comments or suggestions, please feel free to reach out to us. We appreciate your feedback and hope to welcome you back in the future.

4/10 Poor

Christina

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unprofessional
Not clean. Dirty. Shower didn’t work. No towels. No parking. No ice machine
Stayed 2 nights in Dec 2023
Response from Manager on 10 Jan 2024
Hello Christina, Thank you for sharing your feedback with us. We apologize for any inconvenience you may have experienced during your stay. We always strive to maintain a high standard of cleanliness and functionality throughout our property. We appreciate your comments and will address them with our team to ensure a better experience for future guests.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Nice staff, dirty room.
The staff was wonderful. There was no food left at the breakfast buffet within an hour. There was a huge crack in the sidewalk where my husband fell, it's not marked. No visibility for wheelchair users on the sidewalks or accessible parking near assigned rooms. Accessible bathroom means generic bathroom bench that cannot be transferred into. There was food garbage under the bed.
Stayed 1 night in Jan 2024
Response from Manager on 9 Jan 2024
Dear Guest,Thank you for your feedback regarding your recent stay. We appreciate your kind words about our staff. We apologize if there was a temporary shortage at our breakfast buffet, and we appreciate your understanding in this matter. We take your concerns regarding the sidewalk and wheelchair accessibility seriously and will address them with our team. We apologize for any inconvenience caused by the bathroom bench, and we will take this into consideration for future improvements. We apologize for the oversight in cleaning and will address it with our housekeeping team. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.

8/10 Good

Melinda

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Manager on 9 Jan 2024
Hello Melinda,Thank you for choosing our hotel for your stay! We appreciate your positive rating and are glad to hear that you had a good experience. If you have any specific feedback or concerns, we would love to hear from you directly so that we can address them. We hope to welcome you back in the future for an even better experience.

10/10 Excellent

Krystal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Manager on 8 Jan 2024
Hello Krystal,Thank you for choosing our hotel for your recent stay! We are thrilled to hear that you had a fantastic experience with us. We appreciate your feedback and hope to welcome you back in the future for another amazing stay.

6/10 Okay

Richard

Stayed 2 nights in Dec 2023
Response from Manager on 22 Jan 2024
Hello Richard, Thank you for choosing our hotel for your stay. We appreciate your feedback and value your experience. If you have any further comments or concerns, please don't hesitate to reach out to us directly so that we can address them. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Esther

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Manager on 3 Jan 2024
Hello Esther,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a wonderful experience with us. We strive to provide exceptional service to all our guests and we are pleased to know that we exceeded your expectations. If there is anything else we can do for you in the future, please don't hesitate to let us know. We hope to welcome you back soon!

4/10 Poor

Maryann

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
When checking in try to charge us $100 for cleaning after we already paid for my room this stuff was a little nasty don't know if I want to stay there again
Stayed 2 nights in Dec 2023
Response from Manager on 31 Dec 2023
Hello Maryann,Thank you for bringing this issue to our attention. We apologize for any inconvenience you experienced during check-in. We appreciate your feedback and will review our processes to ensure a smoother experience for future guests. We invite you to reach out to our management team directly to discuss your concerns further.

2/10 Terrible

Mullane

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not worth the savings
I do not recommend. It’s SO loud. I could hear a dog barking in the night through the walls from two rooms away. And people outside are super noisy. There was a cockroach in the bathroom, the bed squeaked in a direction suggesting copious amounts of copulation. And they ran out of breakfast after an hour and a half.
Stayed 3 nights in Dec 2023
Response from Jpetrow on 29 Dec 2023
Hello breakfast is from 6-9 am did you happen to complain to desk clerk while you were here . We are not a pet friendly hotel

8/10 Good

Esther

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 30 Dec 2023
Hello Esther, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

8/10 Good

tammy

Travelled with group
Stayed 1 night in Dec 2023
Response from Manager on 28 Dec 2023
Hello tammy,Thank you for choosing our hotel for your stay! We appreciate your rating and hope you had a pleasant experience. If you have any further feedback or concerns, please do not hesitate to reach out to our hotel directly so we can address them accordingly. We look forward to welcoming you back in the future.

8/10 Good

isabelita

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was so nice as we worked in a facility which was very close,there were good options for breakfast.
Stayed 1 night in Dec 2023
Response from Manager on 26 Dec 2023
Hello isabelita, Thank you for choosing our hotel for your stay! We're glad to hear that our convenient location near your workplace was beneficial for you. We're also pleased to know that you enjoyed the breakfast options available. Your satisfaction is important to us and we hope to welcome you back in the future.

4/10 Poor

Gabrielle

Stayed 3 nights in Dec 2023
Response from Hotel Manager on 24 Dec 2023
Dear Gabrielle,We sincerely apologize for any shortcomings during your stay. Your feedback is invaluable, and we're committed to improving. Thank you for bringing this to our attention.Warm regards,

4/10 Poor

mark

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Never again!
Remind me NOT to travel on a budget! This place was really ugly and decrepit. It had ZERO appeal. I would have hated it if I were traveling solo. But, it was many times worse to have my partner with me so we could both suffer. The employees were kind but the entire hotel premises should be blown off the surface of the Earth. It is ugly, dirty, unkept, and utterly unappealing.
Stayed 3 nights in Dec 2023
Response from Jpetow on 23 Dec 2023
Thank you

6/10 Okay

Jade

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
$100 Deposit & $40 Fee if you check in early
This place wasnt too bad. If the room had been CLEAN i wouldve given a 4/5 stars. The room floor was filthy. My 1 year old barely took her shoes off when we entered room(we all did) and not even 5 mins passes by and her feet were black. When it was time to take a nap I moved rhe sheets and found a HUGE BOOT PRINT. Thankfully they were able to come and change the sheets, but it was really concerning. I also discovered the following day that one of the bath towles had what looked to be mascara on it. The room was not bad looking though. It was very spacious, the bathroom was clean, they had good Shampoo - Conditioner , and the lighting in the room made it feel nice. Overrall, it was cheap and they had a vacancy. They also charge a $40 fee if you check in before 3pm and $100 deposit fee. I think I shouldve just went to a Holiday Inn or something.
Stayed 1 night in Dec 2023
Response from Manager on 23 Dec 2023
Hello Jade,Thank you for your feedback. We apologize for any inconvenience you experienced during your stay. We strive to provide clean and comfortable accommodations for our guests and we regret that we fell short of your expectations. We appreciate your compliments on the room's spaciousness, bathroom cleanliness, and the quality of toiletries. We value your feedback and will address the cleanliness issues with our housekeeping team to ensure this is not a recurring issue. We hope to have the opportunity to welcome you back in the future and provide you with a more satisfactory experience.