The staff was very pleasant and they seemed concerned about the guests. That is a very good idea to offer a dinner meal between 5:00 p.m. - 10:00 p.m. It makes it very convenient for guests not looking to go out to a restaurant.
I have stayed at hotels that were just as nice but were $50 to $60 less per night that this one. I have traveled all over the world; USA, Canada, Europe, Asia and Australia and I have stayed in many four and five star hotels in these continents. The Hilton, Rye Brook, Westchester, NY, is over priced. It should really be a $130 to $160 per night stay hotel not a $210 to $230 dollar a night stay.
Prior to my stay, I checked out the reviews on Expedia and Trip Advisor. The reviews were a mix of good and very bad at the same time. So, I was unsure as to what I would expect. My two day stay was just fine. I had no negative incidents. Since the hotel is so large, I noticed some minor issues with the slow service at the hotel restaurant. While to hotel food was good it was not great. Also, the floor of the hotel lobby and in the bar restaurant area was littered with paper that none of the staff had noticed. I asked one of the staff if he could clean up the litter that was near my table and he complied without any problem. Additionally, I inquired at the front desk what a car service ride would cost me back to my apartment. I was quoted a price that was about $30 more that what I actually paid upon arranging my own car service back home.
All in all, this is a true four star hotel. It's day rate should be about $40 to $60 less that what it currently charges. If I would have had such a lower rate, I would have been more satisfied.
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