Ratings based on 70 Verified Reviews

3.9 out of 5
68% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from london

Traditional hotel with stunning views

Posted 18-Feb-2018
Staff are wonderful and non intrusive. A really traditional feeling hotel near the sea. Wonderful views in the heart of Rye, perfect for a relaxing weekend.
3 out of 5
by A verified traveller from Essex UK

This hotel is slap bang in the middle of Rye

Posted 12-Feb-2018
This hotel is right in the town centre, and access to virtually everything. The hotel is ok but looking very tired and in places run down. The staff are fantastic really nice and couldn’t do enough. Room wise, grubby paint work, small bed and it seemed the hotel is in need renovation.
4 out of 5
Recommended
for Couples
by A verified traveller from UK

Weekend Break

Posted 02-Feb-2018
This hotel is just round the corner from the High Street so it is very convenient for walking round the town and getting to restaurants. We were in room 7 which has lovely views out over the front of the hotel and a huge bathroom. Hotel was quiet and very comfortable; staff were friendly, particularly Anna who served us a drink when we came back from dinner. Breakfast was great - buffet plus cooked option and staff were happy to bring more toast and coffee/tea as required. There is a pool but it is quite small - more of a relaxing spa than a work out. The car park is right round the one way system but reception has a map to give you directions.
2 out of 5
by A verified traveller from Uk

Would not stay again

Posted 29-Jan-2018
Pros: Staff
Cons: Hotel needs and update and redecoration.
Location: Good location for all attractions of Rye.
On check in to our room we discovered the bin to be full of the previous guests rubbish and then found our sheets to be stained and the bed to be improperly made. Both issues were dealt with promptly by staff. In addition we were told that wi fi was not available in our room as we were occupying a lower ground floor, the hotel advertises full wi fi access and this is clearly not the case. The corridor leading to our room also had a strong damp smell from the indoor pool which was situated on this floor. Decking outside the our room which provided us with access to the car park and 'patio area' was very worn and like an ice rink and great care had to be taken using the area. Sadly not the best of hotel stays, however the breakfast was wholesome and enjoyable. All staff were pleasant and apologised for our inconvenience.
3 out of 5
Recommended
for Everyone
by A verified traveller from london

hotel nice

Posted 11-Jan-2018
Nice hotel, bed comfy, breakfast was lovely staff friendly. The swimming pool stated it was hot however was Harley warm when we went In there..... room generally clean but really hot.
4 out of 5
Recommended
for Everyone
by A verified traveller

Good hotel centre of rye

Posted 06-Jan-2018
Decent place to say. Hotel a little tired and corridors a bit narrow downstairs. Pool a real bonus. Staff very friendly. Breakfast decent but not as good as the George up the road. All in all pretty good.
2 out of 5
by A verified traveller from London

A touch of the Fawlty Towers

Posted 20-Nov-2017 on Ebookers
Pros: Old-school charm. Location The lady on reception with the sense of humour (it was needed)
Cons: Tell the reception staff to stop blaming the computer for, what are in fact, human errors. A good plumber A car park attendant
Location: A beautiful, historically significant town with: Good restaurants (book in advance!) Great walking Good pottering
There's a charm to Rye Hotel which visitors from abroad would love as it harks back to a vintage era. Sadly, after a night its charms were lost on us. Our room was stiflingly hot due to a broken radiator that couldn't be switched off. The alternative, in order to get a night's sleep, was to open the window onto a fairly busy road, but that was a better option that being gradually poached. The lady on reception tried her best to move us to another room the following morning, without success. We were shown to a room that the computer said had been vacated, only to walk in on a couple still in bed. We quietly chuckled and went down to breakfast only to find there was no table in the dining room and we'd have to wait half an hour. Rather than hang around we said we'd be happy to sit in reception and be served there. We ate perched over a round table the size of a large dinner plate. After a lovely day out walking we were looking forward to dinner at the hotel, having reserved a table when we first arrived the previous evening. After freshening up we went down to the restaurant only to be told that they had no record of our booking. The lady on reception who had made the reservation was on duty that evening so we asked what was going on. She looked at us blankly and said she didn't remember us or taking the booking! Far from amused, we went into town on a busy saturday to find a restaurant. It took about 40 minutes as most places were full. Disappointing and not funny.
5 out of 5
by Mark

This traveller left a rating score only Posted 31-Oct-2017 on Hotels
4 out of 5
Recommended
for Couples
by A verified traveller from kent

Quaint hotel in the heart of RYE

Posted 27-Oct-2017
Pros: On site free car parking and sauna
Cons: hash browns for breakfast. Knowing there would be more noise at the front of the hotel
Location: Central to Rye. Great for evening strolls and close to the new cinema.
We have stayed here many times and always find ourselves drifting back. Had a front room overlooking the road so found it quite a bit noisy. Room was lovely and warm and well equipped. Fantastic breakfast made even better by the staff. The swimming pool and sauna were a great place to relax after our walking. We enjoyed the salt restaurant in the evening.
2 out of 5
by A verified traveller

Cold spa

Posted 27-Oct-2017 on Hotels
The sole reason I chose this hotel was because it had spa but this was sadly very lacking. The pool was mich tinier than the photo so you couldn't really 'swim' and the max capacity was 8 so that gives an indication of the size. The main gripe however was that the pool was really cold and we could only manage to stay in there 5 mins....we thought we could hop in the jacuzzi to warm up, but that gets its water from the pool so it was also way too cold. Everyone that arrived and tried to enter the pool was upset as to how cold it was! The steam room was locked and looked as if it was out of use and to use the sauna you had to have previously requested it to be switched on at reception. I do realise that is to save power but was a shame as it was only place to get warm. The ladies changing room had a bench big enough for two people to stand at and get changed as unexplicably the one changing room had been screwed shut so no privacy to get undressed. There was no room to relax by the pool, just 2 plastic chairs right by the waters edge which quite honestly were in danger of falling into the pool or certainly you could not sit thete, maybe just put a towel on them. I was very disappointed as had factored in spending a couple of hours at least in the spa but nothing to stay there for. The location was fabulous and the car park was free but took a while to find it! Breakfast was nice but no beans! Sadly cannot recommend this hotel and it wasn't cheap! Will not go back.