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Reviews of Crowne Plaza Chester, an IHG Hotel

4 out of 5
Crowne Plaza Chester, an IHG Hotel
Trinity Street, Chester, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 536 out of 1000 reviews" "
Rating 8 - Good. 333 out of 1000 reviews" "
Rating 6 - Okay. 81 out of 1000 reviews" "
Rating 4 - Poor. 32 out of 1000 reviews" "
Rating 2 - Terrible. 18 out of 1000 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Medwyn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Like the rooms,swimming pool,and breakfast and location
Stayed 1 night in Mar 2024

10/10 Excellent

Allyson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and location
Stayed 1 night in Apr 2024

10/10 Excellent

Georgina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, good size, comfortable bed and amenities in room. Good location and lots of things to do close by.
Stayed 2 nights in Mar 2024
Response from Gaiane on 26 Mar 2024
Thank you for taking the time to share your feedback with regards to your recent stay with us. We are pleased that you have enjoyed your stay and we will to be sure to share your feedback to all management for further analysis. We hope to have the pleasure of welcoming you back please do not hesitate to reach out should you require any additional assistance. Kind regards, Gaiane. Front Office Manager

4/10 Poor

Stephen

Disliked: Staff & service
Stayed 2 nights in Feb 2024
Response from Gabriela Turek on 13 Mar 2024
Thank you for taking the time to leave us your feedback. All feedback we receive is important so we can make sure that we are doing everything we can to make every guest stay the best it can be. Thank you for your feedback it is good to hear that you enjoyed your stay and everything the hotel has to offer! We hope to see you back at our hotel soon. Kind Regards, Gabriela Turek Reception Supervisor

8/10 Good

Lisa

Stayed 1 night in Feb 2024
Response from Gaiane on 26 Mar 2024
Thank you for taking the time to share your feedback with regards to your recent stay with us. We are pleased that you have enjoyed your stay and we will to be sure to share your feedback to all management for further analysis. We hope to have the pleasure of welcoming you back please do not hesitate to reach out should you require any additional assistance. Kind regards, Gaiane. Front Office Manager

8/10 Good

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel and nice city to visit
Stayed 1 night in Feb 2024
Response from Gaiane on 13 Feb 2024
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Gaiane on 13 Feb 2024
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

8/10 Good

Nicki

Stayed 2 nights in Feb 2024
Response from Gaiane on 26 Mar 2024
Thank you for taking the time to share your feedback with regards to your recent stay with us. We are pleased that you have enjoyed your stay and we will to be sure to share your feedback to all management for further analysis. We hope to have the pleasure of welcoming you back please do not hesitate to reach out should you require any additional assistance. Kind regards, Gaiane. Front Office Manager

6/10 Okay

Andy

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Room needed a clean on arrival
Stayed 2 nights in Jan 2024
Response from Gaiane on 2 Feb 2024
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

10/10 Excellent

Brenda

Stayed 2 nights in Jan 2024
Response from Gaiane on 26 Mar 2024
Thank you for taking the time to share your feedback with regards to your recent stay with us. We are pleased that you have enjoyed your stay and we will to be sure to share your feedback to all management for further analysis. We hope to have the pleasure of welcoming you back please do not hesitate to reach out should you require any additional assistance. Kind regards, Gaiane. Front Office Manager

8/10 Good

Gareth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Gaiane on 22 Jan 2024
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

6/10 Okay

nicola

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
property is looking very tired , had a premier room but not worth the extra . location great , nice breakfast
Stayed 1 night in Jan 2024
Response from Gaiane on 14 Jan 2024
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

8/10 Good

Agnes

Travelled with partner
Liked: Staff & service, amenities
Stayed 3 nights in Jan 2024
Response from Gaiane on 12 Jan 2024
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good all round service and stay. Very convenient location
Stayed 3 nights in Jan 2024
Response from Gaiane on 11 Jan 2024
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

6/10 Okay

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities
Good location but comfort & food lacking
Hotel in a great location for Chester city centre, but lacking in several areas. The room had a King Size bed which was good but the under covers were to small and did not fit so made bed uncomfortable (see picture). We had made reservation at hotel to eat on both nights of our stay and menu had a good choice, we both ordered steaks and when they arrived were of a small size and clearly been cooked in the microwave which you can tell by the colour, were over cooked and had 'sears' lines' clearly added by touching a hot grill pan or similar. we mentioned this to the waiter who told us that they were using a lot more frozen food as it was cheaper and reducing the use of fresh ingredients to maintain profit margins and speed up cooking times etc. - not a good move. We cancelled the restaurant for the following night and ate in Chester centre, 5 mins walk. On checking out we the guy on reception asked if we had enjoyed our stay but did not listen to our reply as clearly he just expected us to say 'yes it was great' but he did hear us say 'your not listening' to which he replied I have an ear infection and can't hear! Why would you put an employee on reception that is a prime interface with your customers to check in/out if they can't hear properly? Overall a disappointing performance by Crowne Plaza Hotels on this occasion. On a good note the team in the Spa were excellent.
Stayed 2 nights in Jan 2024
Response from Gaiane on 8 Jan 2024
Dear Nigel, I can assure you that your feedback is extremely important to us and I sincerely apologise for our shortcomings during your recent stay with us. I have contacted you to further discuss your feedback in more detail and hope to hear back from you. Kind regards, Gaiane. Front Office Manager.

8/10 Good

Christine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Gaiane on 8 Jan 2024
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Gaiane on 8 Jan 2024
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

8/10 Good

Nathaniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Eveeything was really good apart from the bacon at breakfast. It was really tough
Stayed 1 night in Jan 2024
Response from Gaiane on 2 Feb 2024
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

8/10 Good

Karl

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good standard hotel, restful stay
Well appointed centrally located hotel. Great bar and reception staff, rooms are spacious and have all youll need. Pricing a little higher than expected. Parking, although easy is an additional cost. All note worthy as a business traveller
Stayed 1 night in Dec 2023
Response from Gaiane on 8 Jan 2024
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

8/10 Good

Ann

Liked: Amenities
Easy check in. Wardrobe doors need attention, not easy to open or close. The bathroom door also didnt close properly, bar area was very nice
Stayed 2 nights in Dec 2023
Response from Gaiane on 8 Jan 2024
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

10/10 Excellent

Darren

Stayed 2 nights in Dec 2023
Response from Gaiane on 22 Jan 2024
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

10/10 Excellent

Lynn

Stayed 1 night in Dec 2023
Response from Gaiane on 18 Jan 2024
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

10/10 Excellent

Naomi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, v comfortable room, fantastic restaurant staff. We have a member of our group who has a severe food allergy & they couldn't have been more helpful & serious about it. Excellent service. Would stay here again.
Stayed 1 night in Dec 2023
Response from Gaiane on 22 Dec 2023
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

10/10 Excellent

S

Stayed 4 nights in Oct 2023
Response from Gaiane on 21 Dec 2023
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Gaiane on 21 Dec 2023
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

8/10 Good

Niral

Travelled with family
Liked: Staff & service, room comfort
Lovely pool and service.
Really great location and excellent service. The lobby area looks great. The rooms are a bit dated, probably need a good dusting as I saw dust on the electrics next to bedside table. My 5 year old who is quite tall for her age struggled to reach over the sink to brush her teeth, so its just little things in regards to accesibility to be mindful of when travelling with a young family. Breakfast is great. Nice selection and options available on request too. Pool is nice, clean and warm. we could have spent hours more in the pool.
Stayed 2 nights in Dec 2023
Response from Gaiane on 17 Dec 2023
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

8/10 Good

Nicholas

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Dec 2023
Response from Gaiane on 17 Dec 2023
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

8/10 Good

Susan

Stayed 1 night in Dec 2023
Response from Gaiane on 17 Dec 2023
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

10/10 Excellent

tina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We will be back had a lovely stay thank you
Stayed 3 nights in Nov 2023
Response from Gaiane on 3 Dec 2023
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

10/10 Excellent

Eilish

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very stylish and comfortable. Our room was spacious and the bed enormous. The staff were superb unfailingly helpful and professional. Only drawback is the limited parking space directly owned by the hotel. However the Council-owned car park is immediately below the hotel and easily accessible.
Stayed 1 night in Nov 2023
Response from Gaiane on 3 Dec 2023
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

6/10 Okay

gwyneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Gaiane on 28 Dec 2023
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

8/10 Good

Miss

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Reception on 19 Nov 2023
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

10/10 Excellent

Tony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time I’ve been Crowne Plaza, I will be going again
Stayed 1 night in Nov 2023
Response from Reception on 19 Nov 2023
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

10/10 Excellent

Ifan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Liked staff. Reasonable prices. City centre
Stayed 1 night in Nov 2023
Response from Gaiane on 15 Nov 2023
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

2/10 Terrible

ronnie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Noisy neighbours room full of people partying till the early hours hotel management did nothing when complaining
Stayed 2 nights in Nov 2023
Response from Gaiane on 15 Nov 2023
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

8/10 Good

Anne M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quality Stay
Had a lovely break with my husband at the Crowne Plaza. Friendly staff, comfortable room and great breakfast
Stayed 3 nights in Nov 2023
Response from Gaiane on 15 Nov 2023
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So close to city centre, perfect location
Stayed 1 night in Nov 2023
Response from Gaiane on 15 Nov 2023
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

8/10 Good

Michelle

Liked: Staff & service, property conditions & facilities, room comfort
Really nice stay, team friendly. Brilliant location
Stayed 1 night in Nov 2023
Response from Gaiane on 7 Nov 2023
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

10/10 Excellent

Keeley-Anne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice warm rooms the hotel is beautiful and very much up to date staff are so friendly and it’s in a very good location close to a lovely square with some nice places to eat too.
Stayed 2 nights in Nov 2023
Response from Gaiane on 8 Nov 2023
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

8/10 Good

Kerry

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great location. Room was fine with mirror lighting plug sockets conveniently located. Reception and other staff friendly and helpful. Lovely pool and jacuzzi. Breakfast just ok. Dry croissants. Would stay again. Possibly without breakfast and use a local cafe instead.
Stayed 2 nights in Nov 2023
Response from Gaiane on 7 Nov 2023
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

10/10 Excellent

Lydia

Liked: Staff & service, room comfort
Stayed 1 night in Nov 2023
Response from Gaiane on 7 Nov 2023
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

8/10 Good

Margaret

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was a little tired as was the bathroom, with shower over bath. Marks on carpet.
Stayed 2 nights in Oct 2023
Response from Gaiane on 7 Nov 2023
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

8/10 Good

Carol

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Rooms need attention
Room was dated, one light not working, net curtain at window ripped, dust in several areas, good job it wasn’t Four in a Bed! Staff all friendly and courteous. Spa and pool excellent. Food overpriced with the market next door!
Stayed 2 nights in Oct 2023
Response from Gaiane on 7 Nov 2023
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Gaiane on 7 Nov 2023
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

6/10 Okay

Bridie

Stayed 1 night in Oct 2023
Response from Reception on 19 Nov 2023
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

8/10 Good

Paul

Travelled with family
Liked: Staff & service
Too costly
Stay was ok. 2 rooms paid for, then had to also pay car parking which is outrageous for cost per room Breakfast was good Wallpaper in room 245 was peeling away from walls. Expected better standard for cost of room
Stayed 2 nights in Oct 2023
Response from Gaiane on 7 Nov 2023
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

8/10 Good

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hotel Staff on 24 Oct 2023
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

10/10 Excellent

GIDEON

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Hotel Staff on 24 Oct 2023
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

6/10 Okay

Michael

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Gaiane on 20 Oct 2023
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotel in great location
Great Hotel, Super close to everything, staff were helpful. Everything accessible and room was amazing. Only thing was accessible room had a bath not wetroom which is not ideal.
Stayed 2 nights in Oct 2023
Response from Gaiane on 20 Oct 2023
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager