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Reviews of Hotel Ciudad de Burgos

3 out of 5
Hotel Ciudad de Burgos
Carretera Madrid-Irún, km 249, Rubena, Burgos

Reviews

8.8

Excellent

Rating 10 - Excellent. 208 out of 442 reviews" "
Rating 8 - Good. 180 out of 442 reviews" "
Rating 6 - Okay. 41 out of 442 reviews" "
Rating 4 - Poor. 12 out of 442 reviews" "
Rating 2 - Terrible. 1 out of 442 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Christopher

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Lester, Paignton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel very convenient if you are travelling from UK to southern Spain. Just off the AP7 but not noisy. Room very clean and comfortable. Fabulous shower and towels. Staff friendly and possible to have a good value meal in restaurant. Will certainly stay again.
Stayed 1 night in Mar 2024

8/10 Good

Paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great to have secure parking (at additional fee) as the car was full and didn’t want to unpack everything for the one night we stayed. Staff very friendly and accommodating.
Stayed 1 night in Jan 2024

8/10 Good

stephen

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very easy to find off the motorway. Open over New Year.
Stayed 1 night in Jan 2024

10/10 Excellent

matthew

Stayed 1 night in Oct 2023

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stop
Good overnight stop before Bilbao port and ferry back to UK. Dog friendly, rooms modern and spacious and excellent breakfast
Stayed 1 night in Oct 2023

10/10 Excellent

Bob

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to main road but quiet and peaceful.
Stayed 1 night in Aug 2023

10/10 Excellent

Carole

Stayed 1 night in Aug 2023

10/10 Excellent

Josey

Liked: Cleanliness, staff & service, property conditions & facilities
Room is modern, spacious and clean. Really happy!
Stayed 1 night in Aug 2023

8/10 Good

Mike, Reading

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Use this as an overnight pit-stop on the way back from southern Spain. Convenient location on journey. Mediocre restaurant with few choices, though we did arrive late! Room was okay. Would look for another hotel, doing this part of the trip again.
Stayed 1 night in Jul 2023

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Stuart

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
it was fine
Stayed 1 night in Jun 2023

10/10 Excellent

George Barry

Stayed 1 night in Jun 2023

10/10 Excellent

Me

Liked: Cleanliness, staff & service, property conditions & facilities
Great location for putting your head down after a long day driving. Easy to find. It’s close to the motorway but well insulated windows, so no road noise. Welcoming staff. Room was spacious, large picture window facing Burgos, generous bathroom, fab shower, incredibly comfortable mattresses and pillows, silky soft sheets… I am so impressed we will stay here again. I highly recommend this hotel.
Stayed 1 night in Jun 2023

10/10 Excellent

james

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I like the location and ambience of the hotel. No problems, I have already booked again.
Stayed 1 night in Jun 2023

8/10 Good

Russell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Excellent location for us as travelling with two dogs. Plenty of space for them to run around. Found the reception staff a bit kirt though which is a shame as we have stayed there before and we had no issues.
Stayed 1 night in May 2023

8/10 Good

Jayne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Couldn’t fault anything - everything was more than perfect!
Stayed 1 night in Apr 2023

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The hotel is ideally located for a night stop over whilst travelling across Spain. Though located next to a busy road we found the glazing prevented any traffic noise causing disturbance. The cafe located on site gave us the option to have a snack rather than wait for the restaurant to open later in the evening. We would choose to stay here again.
Stayed 1 night in Apr 2023

10/10 Excellent

simon

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Great position close to main through road super facility over nite stay quite good food bar
Stayed 1 night in Apr 2023

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Paul

Stayed 1 night in Mar 2023

8/10 Good

Monica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick stop
Stop for one night only.
Stayed 1 night in Feb 2023

10/10 Excellent

Monica Renee

Stayed 1 night in Dec 2022

10/10 Excellent

Brian, DORCHESTER

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Budget travel hotel, really clean and tidy. The excellent quality of the food was a real bonus. To cap it all the staff were friendly and efficient. A great option for a stay when travelling.
Stayed 1 night in Oct 2022

8/10 Good

annick

Stayed 1 night in Sep 2022

10/10 Excellent

Adrian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Every time I go to Spain I try to stay here just a great hotel easy access and great service all round
Stayed 1 night in Sep 2022

8/10 Good

Ian

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2022

10/10 Excellent

mary

Stayed 1 night in Sep 2022

4/10 Poor

paul

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
I stayed at the hotel a couple of years ago and was given a nice room like the one in the photo this room I was given was very dated the toilet was so close to the wash basin it made it awkward to use also the toilet was loose on the floor bed sheets were stained
Stayed 1 night in Jun 2022

8/10 Good

Ernest D

Stayed 1 night in Jun 2022

6/10 Okay

Jayne

Travelled with pets, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Great convenient hotel to stay, price is very reasonable and food was very good. Service from reception was very ‘processed’ but cafe staff were helpful and friendly. Nice big room, but was very hot (even with air con) and bed not at all comfortable. Great that the hotel allow dogs to stay, but floors are all very slippery! Have stayed here a few times before but this hotel will not be on our preferred list as generally a stay here is a stop off when travelling through and therefore room comfort for us and the dog is most important for us.
Stayed 1 night in Jun 2022

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for a stop off
Great location for travelling through, very modern and clean. Cheap too
Stayed 1 night in Jun 2022

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
BAB
Excellent value hotel to use as a stop on way to Santander from Portugal . Clean room and hotel . Excellent breakfast . Friendly staff ..,
Stayed 1 night in May 2022

10/10 Excellent

Andrew

Stayed 1 night in Apr 2022

10/10 Excellent

richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay in this hotel many times first class service and restaurant all very good
Stayed 1 night in Apr 2022

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

4/10 Poor

Leonard

Travelled with pets, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The bedroom was good and clean but other facilities in the hotel were dirty, tables not wiped, crumbs on the floor, staff doing nothing. We arrived at the hotel at 16: 00. The dining room did not open till 20: 00 with the bar and canteen having no food at all. Staff were disinterested and it actually took 10 minutes to check in because there was no one on the reception desk and in spite of ringing the Bell and searching around I couldn't find anybody to check me in. Overall impression disappointing and would suggest you find somewhere better.
Stayed 1 night in Feb 2022
Response from Paula López- Front Desk HCB on 25 Mar 2022
Dear Leonard, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.We have investigated what happened the day you arrived, our cafeteria staff was ill, and our recepcionist was alone in all the hotel, we tried to solved as soon as we can but the waitress arrived at 18.00h. Best Regards, Paula López- Front Desk HCB

10/10 Excellent

Geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for our journey to England from Spain
Great hotel right on the main rd. not noisy even though it is close to a busy rd Had a dog with us , they have a room where you can eat with your pet
Stayed 1 night in Jan 2022

10/10 Excellent

Adrian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

8/10 Good

Susan

Travelled with pets, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The hotel is located just off the motorway making it very convenient for an overnight stop on the way to the south of Spain. The hotel is clean and the rooms larger than average. The hotel is pet friendly and there is a large garden area to walk the dogs which is safe and big enough for a stroll around. There was also a lounge where you could eat with the dogs, and the staff were very accommodating. The only downside to the whole hotel for me was that the rooms were not soundproofed as stated. They may be soundproofed to the outside as motorway noise was limited, but you could hear people talking in the rooms next door which was frustrating. Other than that a perfect stopover hotel.
Stayed 1 night in Jan 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hotel on the road
The location is super convenient. The restaurant & bar are good and the rooms comfortable.
Stayed 1 night in Dec 2021

10/10 Excellent

Verified traveller

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel with full facilities
This is a well equipped hotel with full bar café restaurant.
Stayed 1 night in Nov 2021

4/10 Poor

CHUN KUI

Travelled with family
Disliked: Property conditions & facilities
Very noisy at night. No sound insulation at all
There is no sound insulation at all. Very noisy at night and you can hear very clearly what everything is happening in the hotel. Toilet flush, people conversation, baby crying, etc.
Stayed 1 night in Oct 2021

10/10 Excellent

Bob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good friendly staff
Stayed 1 night in Oct 2021
Response from Jesús San José | Sales Manager on 19 Oct 2021
Dear Guest, Thank you for the great review of our hotel! We are glad to know that you enjoyed your stay and hope to see you again very soon. Best Regards,

10/10 Excellent

Terence

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything excellent. Stayed with 2 dogs. Lovely room, very comfortable. Couldn’t fault anything. Thanks
Stayed 1 night in Sep 2021
Response from Jesús San José | Sales Manager on 19 Oct 2021
Dear Terence, Thank you for the great review of our hotel! We are glad to know that you enjoyed your stay and hope to see you again very soon. Best Regards,

10/10 Excellent

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Jesús San José | Sales Manager on 19 Oct 2021
Dear Bernard, Thank you for the great review of our hotel! We are glad to know that you enjoyed your stay and hope to see you again very soon. Best Regards,

10/10 Excellent

Clive

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Jesús San José | Sales Manager on 16 Sept 2021
Thank you Clive for your fantastic goal! See you soon!

8/10 Good

D

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

10/10 Excellent

Nicolas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Practical layover in practical facility
The stay was great, practical on our way back from burgos to france. The hotel is super easy to find off the highway, the staff was super nice, breakfast was great, amenities were nice and 9vzrall the stay went very well. 2 thumbs up foe the price I paid !
Stayed 1 night in Aug 2021
Response from José Hernández | Dpto. de Recepción. on 30 Aug 2021
Dear Nicolas, Thank you for the great review of our hotel! We are glad to know that you enjoyed your stay and hope to see you again very soon. Best Regards.