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Reviews of Mallory Court Country House Hotel and Spa

4 out of 5
Mallory Court Country House Hotel and Spa
Harbury Lane, Bishops Tachbrook, Royal Leamington Spa, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 221 out of 360 reviews" "
Rating 8 - Good. 97 out of 360 reviews" "
Rating 6 - Okay. 24 out of 360 reviews" "
Rating 4 - Poor. 12 out of 360 reviews" "
Rating 2 - Terrible. 6 out of 360 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Viveak

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked Mallory Court as surprise for my wife as a mini moon from 7th April to 9th April. From the very start, the staff were amazing in making those 2 nights special for us. Dawn was extremely supportive in helping me book the afternoon tea and spa. The staff when we arrived were nothing but tentative, even offered us an upgrade along with cookies and card to congratulate us. On the Monday, we had the spa for 2 hours and followed by our treatment, one particular staff member (she had short blonde hair) did put a damper on our experience as we felt she was rude, very cold towards us and even snatched the bands out my hands and said “cheers”. Not something I’d expect considering the experience we’d been getting from the other staff members. Other than that, from the welcome, restaurant staff, to hotel staff, I want to say a huge thank you from the wife and I for making our mini moon a memorable one.
Stayed 2 nights in Apr 2024

8/10 Good

Song

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Cole

Travelled with partner
Liked: Cleanliness, staff & service
The hotel was nice. The basic rooms are quite small. The staff were really really good but our stay had a black cloud over it as a another guest in an adjacent room kept us awake until 530 in the morning. The staff are really good and sent us some breakfast at around 11:30 am. I would have been nice to be offered more from them. The food is really good.
Stayed 1 night in Mar 2024

8/10 Good

Rosemary

Travelled with partner
Liked: Staff & service, property conditions & facilities
Attentive staff who were helpful at all times
Stayed 1 night in Mar 2024

8/10 Good

stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Welcoming
Stayed 2 nights in Mar 2024

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing meal and absolutely lovely staff. Our room was beautiful and very luxurious. We can't wait to go back!
Stayed 1 night in Mar 2024

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Although we only stayed one night the staff were courteous and professional. Location and impeccable room. Would highly recommend
Stayed 1 night in Feb 2024

8/10 Good

Steve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unusually placed outside Lemington, currently disrupted on all sides by HL7, this beautiful building is quite an impressive vision to approach. Decades of harsh beatings from a thousand wedding parties have left a mark but the whole complex has been very well maintained and the addition of newer sleeping options which keep a good distance from the main building is reflectively ingenious. The different eras within the complex give the confidence that it's been long established and well run business for a long time, which brings me to the potential downside, over priced. While everyone working there is super keen(ish) to treat guests well, there feels a dark divide of funding. There is no leyway or movement in the high cost of being there. It is clearly a place to go when you reach the point of having more money than sense, the food, while incredibly delicious, comes at the price of a body part, a liver or arm perhaps. A meal for two coming in at 3 times the price of the room we stayed in. Essentially, half a year spent saving up 500 pounds is better spent on a long weekend in Paris with similar levels of quality and food, than one rather short evening in the midlands. A bottle of soda stream should never be a tenner! In short; amazing friendly, happy, almost interested staff in a gorgeous old (and new) hotel, clean and well maintained with a restaurant that serves incredibly beautifully prepared and tasty food that will cost you your soul.
Stayed 1 night in Feb 2024

10/10 Excellent

Thomas, Jersey City

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Macauly

Stayed 1 night in Dec 2023

10/10 Excellent

Anni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff are absolutely spot on - breakfast was the best ever
Stayed 1 night in Dec 2023

10/10 Excellent

David, Rugby

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for a special birthday. We were particularly impressed with the professionalism, friendliness and help of staff.
Stayed 2 nights in Dec 2023

10/10 Excellent

Richard

Stayed 1 night in Dec 2023

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business trip to Warwick.
Perfect hotel for a business trip to Warwick. Great spa facilities on site. Excellent staff. Fabulous breakfast. What more can one ask for?!!
Stayed 1 night in Dec 2023

10/10 Excellent

Mai

Stayed 1 night in Dec 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
A lovely nights stay, very good and friendly staff. The reception staff were excellent and very helpful. Thank you Mallory Court.
Stayed 1 night in Dec 2023

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A super stay in a lovely place
A lovely couple of days spent here, the place was beautiful and the staff all excellent, they couldn't do enough for us. They also gave us a complimentary room upgrade as a great surprise, as we were celebrating my partner Tina's birthday. We would recommend Mallory Court unreservedly.
Stayed 2 nights in Nov 2023

6/10 Okay

David

Liked: Cleanliness
Stayed 1 night in Dec 2023

4/10 Poor

michael

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Lovely hotel full of character.Plumbing in bedroom was atrocious.Sewer smells,toilet cystern takes forever to refill,taps only trickle.Management admitted problems due to age of plumbing - SURELY THEY NEED TO SPEND THE MONEY TO SORT OUT
Stayed 1 night in Dec 2023

8/10 Good

Allan

Business traveller
Liked: Staff & service, property conditions & facilities
The original building that the Hotel was in had lots of character. The new build extension where l was given a room, its communal area carpets were very shabby. Try getting from room One to the lift in the morning, which was a little challenge.
Stayed 1 night in Dec 2023

2/10 Terrible

Navdeep

Stayed 1 night in Nov 2023

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A charming and elegant hotel, matched by the charm and efficiency of the staff. Our bedroom was lovely, cosy and well-appointed -- apart from the absence of any storage drawers! Margaritas were too strong -- go easy on the vodka.
Stayed 1 night in Nov 2023

8/10 Good

Judith

Stayed 1 night in Nov 2023

10/10 Excellent

Grant

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

6/10 Okay

Verified traveller

Liked: Cleanliness
Stayed 1 night in Oct 2023

10/10 Excellent

Dan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best service I have ever had in UK hotel
The service in this hotel is the best I have ever had in any hotel I’ve stayed in in the UK. Every detail is considered and thought of, you are made to feel instantly welcome and all the staff were wonderful!!! The hotel is gorgeous and a quintessentially English decor with modern elements as well… perfect balance. I can not speak highly enough about this hotel… it really did take service to the next level!!! Thank you to all the staff The food was also of a very high standard!
Stayed 1 night in Oct 2023

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel and grounds exceptional
Comfortable standard room- main hotel and grounds exceptional. Excellent breakfast and service
Stayed 2 nights in Sep 2023

8/10 Good

Jennifer

Liked: Staff & service, property conditions & facilities
Bed very uncomfortable
Stayed 2 nights in Sep 2023

10/10 Excellent

Natasha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay at Mallory Court! The staff were lovely and very accommodating. There was a gentleman who served us for breakfast on both Saturday and Sunday morning. We didn’t get his name but he was very polite and well spoken. He made our whole meal wonderful!
Stayed 2 nights in Sep 2023
Response from Max on 20 Sept 2023
Many thanks for such a nice review. The team work extremely hard to make sure all our guests have a great experience, so your kind words will certainly mean a lot. We look forward to welcoming you back to Mallory soon.

10/10 Excellent

Charlie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Max on 20 Sept 2023
Thank you very much for taking the time to rate your experience. We hope to welcome you back to Mallory very soon.

10/10 Excellent

Sam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the friendliness and helpfulness of the staff and the food - really lovely. The room was quite warm at night even though it was not a warm temperature outside - we prefer it cooler for sleep. That is not a complaint but an observation.
Stayed 1 night in Sep 2023

8/10 Good

Andy

Liked: Staff & service
Service exceptional, rooms less so
We had a one night stay here in September 2023. Overall, a mixed experience. The room cost was in the £150 region. The spa cost (£25 per head for 2 hours) was a reasonable cost, although having to pay that on top of the hotel room fee seems a bit steep. For the price, I’d like to see some more care in customer service (drinking water cooler not topped up, cups not stocked up etc). At no point in my two hours there did anyone come to take a drinks order from us. Just left a little bit underwhelmed. The facilities were great however. As a hotels.com gold Member and staying in a lot of hotels, we were pretty disappointed with the room. It was very dated (a TV that must have been pushing 20 years old), very basic decor and comfort. I’d put this on par with an average travelodge, and for more than triple the price of that kind of room. The meal and service however were excellent. Dorian our server for the tasting menu was superb. The food was excellent. Finally, all costs were put directly to the room and a standard 7% service charge added to the final bill (including the spa cost and restaurant). We paid that (mainly for Dorian) however it’s a bit cheeky to add that as an extra cost for things like the spa. Do: come here for the food Don’t: expect huge amounts from the actual hotel room
Stayed 1 night in Sep 2023
Response from Max on 20 Sept 2023
Dear Andy,Thank you for taking the time to write this review. As with most hotels feedback is important for us to be able to move forward with our product. I am very sorry your experience fell a little short of our high standards and I'll pass onto the team to ensure future guests receive the service expected.Dorian is a valued member of our team and your comments will make his day. We hope to welcome you back to Mallory in the near future.Best wishes

10/10 Excellent

Nicola

Stayed 1 night in Aug 2023

8/10 Good

Yumin

Stayed 2 nights in Aug 2023

10/10 Excellent

Gursharan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

6/10 Okay

Kush

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Aron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good spa experience!
Stayed 1 night in Aug 2023

4/10 Poor

HANNAH

Stayed 1 night in Aug 2023

8/10 Good

Sarah

Liked: Staff & service, property conditions & facilities, room comfort
Weekend away
Lovely stay, any issue was quickly dealt with, very attentive staff who went above and beyond to ensure our stay was perfect. Thank you everyone hope to return soon.
Stayed 2 nights in Aug 2023

8/10 Good

Madeleine

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stunning property and grounds. Spa is good but saunas only get to 80 degrees and no higher. The rooms are fantastic but the pillows are poor. The staff are attentive when you arrive. Overall, breakfast was poor, it was over cooked and cold even the toast was cold and tasted like it had been sat for 10mins on the side. They forgot my drink and I had to ask twice same with the toast. Other than that I was really happy with the stay.
Stayed 1 night in Aug 2023

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel, staff were excellent
Stayed 1 night in Aug 2023

8/10 Good

Ian

Stayed 1 night in Aug 2023

8/10 Good

Lisa

Stayed 1 night in Aug 2023

8/10 Good

Idris

Stayed 1 night in Aug 2023

6/10 Okay

Adam

Liked: Cleanliness
Stayed 1 night in Aug 2023

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel
This is a great hotel, with wonderful staff. It is pricey, but worth every penny. The staff are so polite and helpful. I cannot wait till I return
Stayed 2 nights in Aug 2023

10/10 Excellent

Ian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely attentive, professional and yet friendly staff; and that applied to all staff without exception. Great facilities, and all meals taken there were very good.
Stayed 1 night in Aug 2023

8/10 Good

Deborah

Travelled with group
Liked: Amenities
Excellent hotel in beautiful setting. Staff very friendly and efficient. Spa lovely. Breakfast great. Dinner - very good but expensive, especially wine prices.
Stayed 1 night in Aug 2023

8/10 Good

Judy

Travelled with partner
Liked: Cleanliness, staff & service
I thought the bedroom dark and very small.
Stayed 1 night in Aug 2023

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023