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Reviews of Hôtel des Arcades

2 out of 5
Hôtel des Arcades
52 rue des Carmes, Rouen, Seine-Maritime

Reviews

5.8
Rating 10 - Excellent. 8 out of 107 reviews" "
Rating 8 - Good. 23 out of 107 reviews" "
Rating 6 - Okay. 36 out of 107 reviews" "
Rating 4 - Poor. 21 out of 107 reviews" "
Rating 2 - Terrible. 19 out of 107 reviews" "

6.2/10

Cleanliness

6.2/10

Staff & service

6.0/10

Amenities

5.6/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

2/10 Terrible

Janet

Disliked: Cleanliness, staff & service, room comfort
Disastrous
We arrived at the hotel hot and tired. to find it was closed. We had no prior warning, only a notice on the door giving a telephone number. We called this number and were diverted to another hotel, the Beausejour, ten minutes walk away. The room here was shabby with no wifi and no breakfast available.
Stayed 1 night in Aug 2022

8/10 Good

Zvi

Liked: Cleanliness, staff & service, property conditions & facilities
Cleab comfortable rooms. Centrally located. Easily reach most important sites on foot within minutes. Plenty of restaurants near by.
Stayed 2 nights in Jun 2022

4/10 Poor

Verified traveller

Travelled with family
Disliked: Property conditions & facilities, room comfort
There was no-one there when we got there- I had to call the number- and she came in a few minutes. We left our bags there for a few hours before check in and were told they would be safe in a locked room that was only used for the 7-9 am breakfast. When we returned there were 3 people in the room with our bags. It was noisy, lots of stairs. The bathroom was clean, but it was all very old and dilapidated. There was a code for the outer door at night, but it wasn't locked
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities
Stayed 4 nights in Aug 2019

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Pleasant receptionist and excellent location, but many things didn't work: wifi, tv, hot water There were practically no fresh linens --no washcloths, no hand towels, only 2 bath towels, one of which was crumpled in a heap and one of which smelled mildewed! Worst of all our room gave us numerous bites from bedbugs! Can't recommend this place unless the management clears up quite a few problems.
Stayed 3 nights in Jun 2019

8/10 Good

Zoltan, BUDAPEST

Liked: Cleanliness, staff & service, property conditions & facilities
In the city center, close to the cathedral and the pedestrian street.
Stayed 3 nights in Sep 2017

6/10 Okay

Kimberly

Hotel locked up tight
I arrived late at night and unfortunately, the hotel was locked up tight. I tried all doors and again, unfortunately no way in. I had to seek other accommodations with a 24 hour receptionist.

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
Central hotel but dated with no shower!
When booking it said room with shared toilet on description which is fine but it didn't mention that there is no shower at all! The only way to have a shower is to book a room with an ensuite. Great location in centre of Rouen so you can walk everywhere. Dated hotel but clean and nice staff. If booking book room with ensuite as this is the only way you will be able to have a shower!

8/10 Good

Vasyl, Kyiv, Ukraine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to railway station
Close to railway station. Free Wi-Fi. Good condition of the furniture!

6/10 Okay

Kairit, Räpina

Liked: Cleanliness, staff & service
Great location, not so sure about the room though.
We booked this room in advance and I don't remember anymore if it was written anywhere that the room doesn't have a bathroom nor toilette, but it sure didn't. That was bad for us, since we arrived quite late and would have liked to have a shower. Since the location is very good I can't really say that we didn't get anything for the money we paid. All in all it wasn't bad.

6/10 Okay

Katja, France

Liked: Cleanliness, room comfort
Nice hotel
Good location in central Rouen, nice but simple hotel.

2/10 Terrible

Verified traveller

Disliked: Property conditions & facilities
Only if on severe budget
Location and price are the only things that help this place. It was not a pleasant experience. I will never stay again. My experiences from other similar priced hotels were far better, perhaps it is the location within city.

8/10 Good

Carlos, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Clean basic room. Toilet/shower too small. No lift.I'll use it again.

4/10 Poor

phil, uk

Disliked: Cleanliness, property conditions & facilities
rooms not cleaned or made up !
good location , service ok but rooms not cleaned , bed unmade.

6/10 Okay

Ildar

Liked: Cleanliness
Disliked: Property conditions & facilities
Poor maintenance and great location
This is small hotel in the beautiful historical center of Rouen. Location is superb, satisfactory service, friendly staff, very good coffee. Maintenance is very poor, water was flowing from under the sink, wallpaper on the walls in some places broken, finishing room is old and scruffy, no air conditioning, noisy at night (street noise). Price is quite good. The hotel is quite acceptable if you just need a place to sleep in a great location at a low price.

2/10 Terrible

Jenny

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Quand nous sommes arrivés l hôtel était fermé avec un mot nous demandant d appeler un numéro d autre hôtel (hôtel beau séjour à la gare). Hôtel horrible aucune propreté et délabré. L hôtel des arcades je pense est définitivement fermé et donc ne devrait être plus en vente sur votre site. Nous sommes très déçue et je pense que vous ne vérifier pas les hôtels c est dommage. Une vraie arnaque
Stayed 1 night in Sep 2022

2/10 Terrible

Verified traveller

Hôtel fermé, séjour ratée, compte débité, pv suite à un nouvel itinéraire car route fermée pour travaux pour y accéder alors que je venais de loin pour découvrir rouen et au niveau du service téléphonique aucun retour. Tout simplement tres déçue
Stayed 2 nights in Jul 2022

4/10 Poor

Faouzi

Stayed 1 night in Jul 2022
Response from nadie on 8 Jul 2022
Bonjour Monsieur, Vous n'avez pas apprécié notre établissement pour quelle raison? Vous faites une réservation pour une chambre simple donc une personne et au final vous etes 2. On vous le signale et vous n'aimez pas ça. A 2 HEURES du matin, on retrouve votre fils a discuter au téléphone à la réception à haute voix, sans se soucier des clients se trouvant à coté de la réception. Le réceptionniste a du intervenir évidemment votre fils n'a pas apprécié. Un manque de savoit vivre, et de correction.

8/10 Good

J M

Stayed 1 night in Jun 2022

8/10 Good

PAOLO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
l'hotel si trova nella zona pedonale ed è centralissimo. Vicino c'è la via dei ristorantini e bar. ottimo per visitare la città e usufruire quando necessario un po di relax per poi proseguire la visita. E' un hotel di caterogia economica per cui non si devono avere troppe pretese.
Stayed 1 night in Jun 2022

10/10 Excellent

SAMUEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

8/10 Good

Siegfried

Der Ausblick auf die Kathedrale war toll. Hotel direkt in der fussgängerzone.
Stayed 2 nights in Jun 2022

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Room comfort
Pas cher mais
Pas cher mais il faut accepté que la chambre soit un peu decevante. On etait au 1er étage donc: Vous entendrez le telephone sonné Les clients qui font du va et viens avec leur discussion. L'eau, elle tarde a chauffer donc faut anticiper avec un bébé, pas facile. Sans ascenseur toujours pas facile. Mais ça n'empêche qu'on a passé un agréable week-end surtour que le personnel est a l'écoute. Choisissez en connaissance de cause.
Stayed 3 nights in May 2022

2/10 Terrible

Michael

Disliked: Cleanliness, property conditions & facilities, room comfort
Fuyez !
Ma réservation a été déplacée, sans aucune raison expliquée, dans un hôtel miteux du coté de la gare. Chambre en RDC donnant sur la route donc avec le bruit des passants et des voitures auquel s'ajoute le bruit de la réception de l'hôtel juste à coté. Propreté limite, linge de lit qui sent le renfermé, douche bouchée... À éviter...
Stayed 1 night in Sep 2020

6/10 Okay

Julie

Business traveller
Liked: Staff & service
Disliked: Room comfort
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020

4/10 Poor

Anonyme

Travelled with pets, Travelled with partner
Disliked: Amenities, property conditions & facilities
Pas de chauffage dans la chambre, et un prix trop cher pour une nuit glaciale.
Stayed 1 night in Nov 2019

8/10 Good

Jean-François

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
L'environnement de l'hôtel est plaisant mais le centre est très bruillant et le statioonement est difficile. A part ça, excellent rapport qualité-prix.
Stayed 3 nights in Aug 2019

8/10 Good

Sandrine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2019

8/10 Good

roland

Stayed 1 night in Aug 2019

6/10 Okay

Verified traveller

Liked: Staff & service
The first night was uneventful except for the anticipated noise in the street. However on the second evening I noticed the Bed creaking. I reported it to the Management. They were able to switch me on a busy Saturday night. They did not require any Insurance Forns to be filled out.
Stayed 2 nights in Aug 2019

4/10 Poor

SANA

Disliked: Staff & service, property conditions & facilities, room comfort
Déçue
L'hôtel est très bruyant, j'entendais les discussions dans le couloir ainsi que celles de l'extérieur ...
Stayed 1 night in Jul 2019

10/10 Excellent

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Formidable
C'était un séjour que je le refait une autre fois, je la recommande.
Stayed 1 night in Jun 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness
Stayed 1 night in Jun 2019

6/10 Okay

William

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in Jun 2019

8/10 Good

dimitri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nous avons reçu un bon accueil, une chambre agréable et propre bien située. Les rideaux pourraient être plus occultants.
Stayed 1 night in Apr 2019

6/10 Okay

Verified traveller

Liked: Cleanliness
Propreté OK. Par contre impossible d'accèder à cet hôtel en voiture, et difficile à trouver. De plus avons dû payer 15.00 euros de parking pour se garer près de l'hôtel de ville.
Stayed 1 night in Apr 2019

6/10 Okay

Verified traveller

Liked: Cleanliness
Trop de bruit : prévoir des bouchons d'oreille pour bien dormir. L'hôtel donne sur une rue passante et les chambres sont très mal isolées. On entend les gens crier dans la rue à leur retour de soirée et on entend tout ce qui se passe dans les chambres (TV, conversation, enfant qui hurle...)
Stayed 1 night in Mar 2019

6/10 Okay

Verified traveller

Liked: Cleanliness
Stayed 1 night in Mar 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
Une nuit, pas plus
Super bien situé, mais un peu vieillissant... Attention pour le petit déjeuner, personne à l'accueil, malheureusement. Le personnel est vraiment gentil, accueillant, c'est un plus. La literie est confortable, également ceci dit. Mais les murs sont très fins, pensez à prévoir les bouchons d'oreilles. Très bien pour une nuit, et encore, parce que j'ai eu la chambre à prix réduit, car ne vaut pas son prix de base (70€ !!)
Stayed 1 night in Mar 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Camera troppo piccola, Una cosa positiva è che si trova al centro
Stayed 1 night in Mar 2019

6/10 Okay

Richard

Disliked: Room comfort
Un peu bruyant lit pas trop confortable
Stayed 3 nights in Feb 2019

6/10 Okay

Martine

Liked: Cleanliness, staff & service
verblijf in Rouen
Hotel staat in een fijne buurt, direct bij de historische centrum. Veel winkels en restaurants. Kamer een beetje klein maar schoon met goed bed. Badkamer in orde. Prijs/kwaliteit is goed Personeel vriendelijk
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveller

Stayed 1 night in Nov 2018

6/10 Okay

Verified traveller

environnement pratique, agréable, calme la nuit, la personne à l'accueil agréable et claire dans les informations internes et touristiques. Sur la chambre : espace sanitaire impeccable, très bon couchage, il est dommage que la chambre soit d'aspect si "vétuste", moquette grise sombre râpée, visiblement chambre double mise en simple de vilaine façon, tablette datant...cependant j'ai passée une bonne nuit
Stayed 1 night in Nov 2018

10/10 Excellent

Marie, Le havre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel accueillant et bien situé. Rue calme et commerçante, proche de la gare, à deux pas de la cathédrale
Stayed 1 night in Nov 2018

4/10 Poor

sylvère, flers

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
nous sommes arrivé devant l'hotel a 15 h l'heure affiché sur le site et arrivé devant la porte ouverture a 16 h ,bref nous sommes bien accueilli. dans la chambre on découvre une moquette très très salle taché de partout et des doutes sur l'hygiène .la nuit impossible de dormir on entend les voisin et la rue est très bruyante et en plus pas de chauffage (en novembre) . la seul chose positive l'emplacement
Stayed 1 night in Nov 2018

8/10 Good

Jean-Luc

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

4/10 Poor

Joceline Valérie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
A fermer pour faire des travaux en profondeur
Mauvais séjour, piqures d'acariens dès mon premier jour dans la chambre 11. Ma fille aussi a été piqué. Ménage fait, mais encore piqué durant deux autres jours avant changement de chambre. Une chambre avec des cafards et un chaleur en cette période. Pas d'ascenseur dans cet hôtel. Il devrait faire des travaux. j'ai payé 70€ la nuit, cet hôtel ne vaut pas ce prix. Les dames de l'accueil sont certes gentilles, mais cela n'enlève rien à ce séjour désagréable. je n'y retournerais plus.
Stayed 5 nights in Jul 2018