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Reviews of Hôtel Astrid

Hôtel Astrid
11 Place Bernard Tissot, Rouen

Reviews

7.0

Good

Rating 10 - Excellent. 45 out of 215 reviews" "
Rating 8 - Good. 76 out of 215 reviews" "
Rating 6 - Okay. 44 out of 215 reviews" "
Rating 4 - Poor. 31 out of 215 reviews" "
Rating 2 - Terrible. 19 out of 215 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Parking was difficult to find near the hotel. Would be perfect for train travellers
Stayed 1 night in Jul 2023

2/10 Terrible

Ayhan

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room wasn't clean. Bed linens were terrible. There was nobody at the desk.
Stayed 1 night in Jul 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
The hotel is right next to the train station, 10 minutes wlak from the centre, which is very convenient. The only drawback is that it can be noisy in the early morning from the rubbish pickup trucks or the buses.
Stayed 6 nights in Jun 2022

2/10 Terrible

Kirk

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely city, awful hotel. Book elsewhere
Like a hotel that has an overwhelming odour of cigarette smoke? Love a matress that has collapsed in the middle with flat old pillows? Fancied staying in a place where people normally rent a room by the hour?! Well this could be the s#$@hole you are looking for. Seriously dont stay here, the room didnt even have a main light just a lamp in corner and the bath had been kicked in. Dillapadated place where the staff dont seem to care. My favourite bit is when you complain you are told the manager is unavailble and handed a email address. How convenient. The hotel doesnt respond to complaints after numerous attempts to contact them, and Hotels.com who i booked through tried to raise the complaint with them but couldnt contact them either! It was so bad we had to check out early. The only true statement positive is it close to the train station so you can leave quick!
Stayed 2 nights in Apr 2022

2/10 Terrible

Robin

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
You wouldn’t put animals
Tiniest room I ever saw. Not possible to use the WC and shut the door. The hotel was a buiding site, new doors fitted to room still had protective foil on. No towels in room. No one on reception to ask in the evening. No housekeeping , my room wasn’t cleaned or bed made during my 2 day stay. Defective light bulb in washbasin area and no hot water.
Stayed 2 nights in Oct 2021

6/10 Okay

Tom

Travelled with family
Liked: Cleanliness, staff & service
Reasonable hotel but no night reception
The breakfast was nice and the reception lady friendly. It was clean and the lift worked. But my son got locked in the toilet because the lock was old and unreliable. We tried to contact reception for help but they went home at 9pm. This was not helpful or professional in my view. The room was cramped. But the hotel is well located for city centre site seeing as it is directly opposite the main railway station
Stayed 1 night in Oct 2021

8/10 Good

Annie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Abordable et près des transports en commun, gare, métro et bus
Stayed 4 nights in Oct 2021

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet, great location
Great location right outside the station. I was a little concerned it might be noisy but this is one of the quietest hotels I have stayed, the soundproofing must be excellent. Comfy room. Curtains could be a bit thicker, got bright very early.
Stayed 1 night in Aug 2019
Response from al on 5 Aug 2019
Merci bcp pour cet agreable commentaire. Au plaisir Anne laure

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities
Close to the train station. It has no air conditioning and very small and sparse rooms.
Stayed 1 night in Jul 2019
Response from La réception on 8 Aug 2019
Bonjour, Nous vous remercions d'avoir pris le temps de donner votre avis.Nous sommes désolés que notre établissement n'est pas pu répondre correctement à votre demande. Cordialement

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great
stayed in hotel with daughter. touring area by train. cant fault this hotel. friendly staff. great location next to railway station. very good value for money. would recommend.
Stayed 2 nights in May 2019
Response from al on 18 Jun 2019
Merci beaucoup pour votre sympathie! Au plaisir!!!! Anne laure

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very pleasant and professional especially David. All good. Location across street from Train station is unbeatable.The area is pleasant also and price is very reasonable. The rooms we had were good like no others we had ever had elsewhere. An elevator lift too.
Stayed 3 nights in Apr 2019

8/10 Good

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is very convenient to the train station. The rooms are neat and clean. The beds are very comfortable. Our room was a bit smelly, but our travel companion’s room was fine. The staff is very friendly and helpful.
Stayed 1 night in Apr 2019

6/10 Okay

Brenda

Liked: Cleanliness, property conditions & facilities, room comfort
Decent hotel, bad breakfast
The room was good, convenient location and friendly staff. The downside was the breakfast we paid extra for. There was no staff in the breakfast room. Most of the tables were dirty, few clean dishes to use and they were out of several items (fruit). To charge extra for breakfast and then ignore it is very poor. The front desk girl was not very responsive when we voiced our concerns.
Stayed 1 night in Aug 2018

6/10 Okay

Phil, Perth, Australia.

Liked: Cleanliness, staff & service, room comfort
Nice hotel about 100m from the railway station.
Close to the railway station and easy to walk to all of the historical sites, restaurants and bars. Terrible wifi here. Almost non-existent. But otherwise quite comfy.
Stayed 1 night in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Dr I C

Liked: Staff & service
Disliked: Room comfort
OK for one night in transit. Friendly reception. Located directly opposite station, limited restaurants nearby. Bathroom extremely small and toilet badly positioned - uncomfortable to use!
Stayed 1 night in Jan 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A minimalist place to stay
This hotel was more like a student hostel. There's not much to it other than a convenient location.
Stayed 4 nights in Sep 2017

10/10 Excellent

Roger, Peacehaven,East Sussex,UK.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Handy for everything & everywhere.
A comfortable budget hotel in Rouen's city centre - It's well up to scratch for a budget hotel.. It's NOT five star - only breakfast is served here - so NO silver service or frills here, but we were most satisfied with the Hotel Astrid and we were glad that we elected to stay here..
Stayed 4 nights in Sep 2017

8/10 Good

Jemma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
The room was great - very large, clean and quiet. There is no elevator though. The location was good if you are arriving or leaving by train, however it's a bit of a walk to the main part of town. The reception were helpful, but there was no toilet or wifi to use if you arrive before your room is ready. They will cloak your luggage for free, which was good.
Stayed 2 nights in May 2017

4/10 Poor

James

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Very basic
Great location near the train station Lift wasn't working, room very small, wardrobe was basically a pipe cupboard. Breakfast area very small and food very basic. Great staff at reception

8/10 Good

Steven, Montreal

Liked: Cleanliness
It served it's purpose...
We arrived in Rouen at 8:30 at night and had to return to Paris on the 6:30 train the next morning and needed a cheap, close to the train station and comfortable hotel just for the one night. The Hotel Astrid was perfect for us, seeing as it is literally across the street from the train station and VERY affordable. However, I would not recommend it for an extended stay, and if you are staying with young children, do NOT let them flip through the TV channels unsupervised because there are only 5 channels and one of them is porn.

8/10 Good

sylvie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Séjour une nuit Armada 2023 Voyage en train hôtel face gare SNCF. Bien situé vieille ville et quai. Bon petit déjeuner buffet.personbel très sympa Je reviendrais
Stayed 1 night in Jun 2023

8/10 Good

Sophie

Stayed 1 night in Jun 2023

2/10 Terrible

Valery

Business traveller
Disliked: Property conditions & facilities, room comfort
A deux reprises 2 de personnes différentes sont venues ouvrir la porte de ma chambre, ces personnes des « clients » étaient en possession de la clé de ma chambre Pour compléter le tout, il y une télé dans la chambre mais elle n’est pas raccordée à antenne
Stayed 1 night in May 2023

4/10 Poor

Tayeb

Je ne le recommande pas
Bruit . Odeurs cigarettes. Bagarre dan lhotel la police est venu a 2h de matin
Stayed 1 night in Apr 2023
Response from L'équipe de l'hôtel de l'Astrid on 1 May 2023
Nous sommes désolés d'apprendre que votre séjour avec nous a été impacté par le bruit, les odeurs de cigarette et une perturbation dans l'hôtel. Nous comprenons à quel point cela a dû être frustrant pour vous et nous nous excusons pour la gêne occasionnée. Sachez que nous avons pris les dispositions adéquates le plus rapidement possible pour mettre un terme à la dispute et garantir la sécurité et la sérénité à tous nos clients.

2/10 Terrible

Verified traveller

Disliked: Staff & service, room comfort
Quelle horreur !
Le pire séjour de ma vie en hôtel ! Pas d'eau chaude dans ma chambre alors qu'il fait 8°C dehors, une couette fine pour me couvrir, pas de couverture d'appoint, une isolation phonique inexistante, impossible de dormir avant 2h du matin à cause du bruit dans le couloir, des clients qui parlent très fort dans les couloirs et personne pour leur demander d'être plus discrets... une cabine de douche qui ne ferme pas, pas de tapis de sol dans la salle de bain... et le code wifi qui ne marche pas !
Stayed 2 nights in Apr 2023
Response from L'équipe de l'hôtel de l'Astrid on 1 May 2023
Cher invité, nous sommes désolés d'apprendre que votre séjour chez nous a été la pire expérience hôtelière que vous ayez jamais eue. Veuillez accepter nos excuses les plus sincères pour les problèmes que vous avez rencontrés avec l'eau chaude, la literie inadéquate, le manque d'insonorisation et les autres problèmes que vous avez rencontrés. Nous travaillerons dur pour résoudre ces problèmes et améliorer la qualité de notre service. Nous espérons avoir l'opportunité de regagner votre confiance dans le futur. Merci de partager votre avis avec nous.

2/10 Terrible

said

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from L'équipe de l'hôtel de l'Astrid on 1 May 2023
Nous sommes désolés de ne pas avoir répondu à vos attentes. Nous apprécierions avoir plus de détails concernant votre note afin d'améliorer la qualité de notre service. Merci de nous faire parvenir vos déceptions via mail.

6/10 Okay

Mário

Stayed 1 night in Apr 2023
Response from L'équipe de l'hôtel de l'Astrid on 1 May 2023
Merci pour votre appréciation, en espérant avoir l'occasion de vous retrouver et de vous fournir un service de qualité supérieur

2/10 Terrible

paul

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parfait. Nuit inoubliable. Run away...............
----Ces éléments ont été portés à la connaissance de l'hotel. Il est dommage de devoir en arriver à mettre un commentaire... Aucun retour à ce jour---- Arrivé dans une chambre nettoyée à la va vite (pour être poli...). Drap avec nombreuses traces noires, idem sur les serviettes. Cheveux dans la salle de bain et... Morceau de cigarette sur le sol à coté du lit et traces de verres sur les bois à coté du lit. Sans oublié une brulure sur le drap et une clenche de porte d'armoire plutôt tombante et inopérante. (Voir photos) Après demande d'échange auprès de la réception, arrivée dans une chambre légèrement mieux. Réveillé vers 6h du matin, la chambre étant à coté du self... Et les murs en carton. Changé d'un chambre avec 2 pièces à 1 chambre avec 1 pièce sans remboursement partiel. Deux mails envoyés restés sans réponses et 2 échanges avec l'accueil me renvoyant à... L'adresse mail. Pour finir, la porte de l’hôtel était cassé, des gens étaient dans les allées entre 00h00 et 1h30 du matin. Je recommande si vous ne souhaitez pas avoir une nuit comme dans tout hôtel normal! Un vrai bonheur à conseiller et aucun retour à attendre de leur part ! (Je précise que ceci est mon 1er commentaire sur un établissement et dors à l’hôtel plusieurs fois par mois).
Stayed 1 night in Jan 2023
Response from L'équipe de l'hôtel de l'Astrid on 17 Apr 2023
Cher Paul, nous sommes désolés d'apprendre votre expérience. Ce n'est certainement pas le niveau de service que nous nous efforçons d'offrir à nos clients. Nous apprécions que vous portiez ces problèmes à notre attention et nous prendrons les mesures nécessaires pour les résoudre avec notre équipe. Sachez que vos commentaires sont importants pour nous et nous travaillerons dur pour améliorer nos services. Nous nous excusons pour tout inconvénient et nous espérons que vous nous donnerez une autre chance à l'avenir de vous offrir une meilleure expérience. Merci.

6/10 Okay

Mathieu

Stayed 2 nights in Mar 2023
Response from L'équipe de l'hôtel de l'Astrid on 1 May 2023
Merci pour votre note, nous espérons vous revoir bientôt pour vous fournir un service de meilleur qualité !

2/10 Terrible

Christian

Stayed 1 night in Feb 2023

4/10 Poor

Grégoire

Disliked: Amenities, property conditions & facilities

10/10 Excellent

jean-françois

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022

6/10 Okay

Jean Marc

Business traveller
Disliked: Cleanliness, property conditions & facilities
Situation face à la gare bien. La propreté laisse à désirer tant dans la salle de bain que la chambre et voire même le lit!
Stayed 1 night in Dec 2022

4/10 Poor

HASAN TURHAN

Stayed 2 nights in Nov 2022

8/10 Good

Jasem

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2022

2/10 Terrible

Clément

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2022

4/10 Poor

Karine

Travelled with family
Liked: Cleanliness, staff & service
Bruyant voisinage, grosse fuite chasse d'eau, lumière ou électricité à choisir Sinon très propre
Stayed 1 night in Oct 2022

2/10 Terrible

Pierre

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Je n'ai jamais vu qq chose d'aussi horrible. Les rideaux à moitiés décrochés.... sans parler des taches autant sur les rideaux que sur la moquette. Pas d'eau chaude, pas de télécommande alors quil y avait une télé. La salle de bain je n'en parle meme pas. Entre le manque de vmc et la vétusté des lieux. Bref .... à fuir !!!!!
Stayed 1 night in Oct 2022

10/10 Excellent

Djouher

Stayed 2 nights in Oct 2022

8/10 Good

Virgile

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022

8/10 Good

Julien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022

8/10 Good

BAER

Liked: Cleanliness, property conditions & facilities, room comfort
problème de d'eau chaude et manque de personnel
La chambre était très bien mise à part la douche le matin car il n'y avait pas d'eau chaude. J'aurais aimé le die à une personne mais lors du petit déjeuner il n'y avait que les clients lorsque j'ai rendu la clef a l'accueil personne à a réception. A mon avis il manque cruellement de personnel. A qui signaler un problème s'il y a de la bagarre au petit déjeuner qui prévenir? Dommage car l'hôtel est très propre et très confortable et la réceptionniste est très aimable ais elle fait ce qu'elle peut. On ne peut pas lui demander l'impossible, a mon avis une ou deux personnes en plus ne serait pas du luxe.
Stayed 1 night in Oct 2022

6/10 Okay

Slimane

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2022

2/10 Terrible

Clara

Stayed 1 night in Sep 2022

6/10 Okay

Rokhaya siby

Stayed 1 night in Sep 2022

10/10 Excellent

jacky

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel simple et correspondant a mon attente. De plus, près de la gare.
Stayed 4 nights in Sep 2022

10/10 Excellent

Kévin

Stayed 1 night in Sep 2022

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022

6/10 Okay

Martina

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2022