Aerial view

Reviews of Leonardo Hotel Utrecht City Center

4 out of 5

Reviews

7.6

Good

Rating 10 - Excellent. 215 out of 1000 reviews" "
Rating 8 - Good. 461 out of 1000 reviews" "
Rating 6 - Okay. 219 out of 1000 reviews" "
Rating 4 - Poor. 84 out of 1000 reviews" "
Rating 2 - Terrible. 21 out of 1000 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Janene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great home-base for our short stay in Utrecht. It’s close to the train station (pro tip: you can cut through the mall instead of walking all the way around the block!), and we had the most amazing meal ever at SMAAK, which is conveniently situated in the alleyway directly behind the hotel. There’s a Starbucks right next door and a grocery store nearby, and it’s within walking distance of the canal district with all its shops and restaurants, and there’s a bike rental shop close by as well. The room itself was clean and they had washcloths in the bathroom (the only hotel of the three we stayed in on our trip to the Netherlands who offered them), and the front desk was happy to hold our luggage for us on our arrival and departure days when we had some additional exploring to do. In addition, the breakfast was top-notch. Would definitely stay here again.
Stayed 2 nights in Apr 2024
Response from SP on 22 Apr 2024
Dear Janene, Thank you for choosing Leonardo Utrecht!We do appreciate this very much. We are very happy to read all these kind words. We are already looking forward to welcome you again soon. With kind regards, Sam

8/10 Good

Hellen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is the best and walkable from Utrecht station through the shopping mole or outside the mole. And also many dining area.
Stayed 1 night in Jan 2024
Response from SP on 24 Jan 2024
Dear Hellen, We are happy to see that you enjoyed staying with us. Hopefully we may welcome you again in Utrecht soon!With kind regards, Sam

8/10 Good

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value.
Stayed 1 night in Dec 2023
Response from Kristine on 5 Dec 2023
Dear Ian,Thank you for taking time to share your feedback with us. We pleased to see you enjoyed your stay with us and we hope we can welcome you again in our hotel.

10/10 Excellent

Elizabeth

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely, friendly and professional staff. Accommodating
Stayed 1 night in Nov 2023
Response from Sincerely, Kristine on 3 Dec 2023
Dear Elizabeth,Thank you for your time to share your feedback with us.We happy to hear that you enjoyed your stay with us and we appreciate kind words about our stuff.Hope we can welcome you again in our hotel.

10/10 Excellent

Shawna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel close to train & shopping. Excellent customer service & very accommodating.
Stayed 2 nights in Oct 2023
Response from Sam on 5 Dec 2023
Dear Shawna, Thank you for your recent stay and the great score you have left us! We do appreciate this very much. Hopefully we may welcome you again soon. With kind regards, Sam

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spotless, nothing to complain about
Stayed 1 night in Oct 2023
Response from Kristine on 13 Nov 2023
Dear guest,Thank you for takinf time to share your feedback with us. We pleased to see that you enjoyed your stay with us and we hope we can welcome you again in Leonardo hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Centrally located hotel
Good stay in this centrally located hotel. Walking distance to shopping, canals, old town, train station & many dining options.
Stayed 1 night in Oct 2023
Response from SP on 11 Oct 2023
Dear Guest, Thank you very much for your recent stay and given feedback! We do appreciate this very much. We are very happy to see that you enjoyed this much and we are already looking foward to welcome you again soon. With kind regards, Sam

2/10 Terrible

casilda

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Outdated and spooky. Didn’t feel clean. but location was good
Stayed 1 night in Sep 2023
Response from SP on 11 Oct 2023
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

6/10 Okay

Reg

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disappointing for the price
This was a one-night business stay in the Leonardo. I've stayed in Leonardo hotels before, and they've been fine - but this was disappointing. There was no air con in the room, the room was small and bland (no pictures, drab furniture). The bed was comfortable enough, the staff were helpful, and everything was clean and tidy. The breakfast was OK and adequate, rather than amazing. Overall it was fine - but just...meh... I'd have expected a bit more glitz and glamour for the price. For not much more, my colleague was in a much better hotel round the corner....
Stayed 1 night in Sep 2023
Response from Kristine on 17 Sept 2023
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. For the future reference we would like to inform you that only our CLUBand DLX rooms have an AC. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

8/10 Good

Elvis

Stayed 1 night in Aug 2023
Response from SP on 4 Sept 2023
Dear Elvis, Thank you for choosing us!We are happy to see that you enjoyed staying with us.Hopefully we may welcome you again soon. With kind regards, Sam

8/10 Good

Sabrina

Liked: Staff & service, property conditions & facilities
This place is central to shopping and the train station. Very convenient. Staff were friendly.
Stayed 1 night in Jul 2023
Response from SP on 19 Jul 2023
Dear Sabrina, Many thanks for your recent stay and given feedback!We are happy to hear that you have enjoyed your stay.Many thanks for your kind words, and we do hope to see you soon very soon.With kind regards, Sam

10/10 Excellent

Joe, Hawers

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Was clean very comfortable &quiet. The staff were very friendly and helpful.
Stayed 2 nights in Jul 2023
Response from Mariana on 10 Jul 2023
Dear Joe,Thank you for choosing the Leonardo Hotel Utrecht!We are pleased to know you enjoyed the attentiveness of our staff and facilities, and that you took the time to leave your feedback in the form of a great review.We are looking forward to having you with us again soon.Kind regards,MarianaThe Leonardo Hotel Utrecht Recepption

10/10 Excellent

Ekemini

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly, helpful staff.
Stayed 6 nights in Jul 2023
Response from Mariana on 10 Jul 2023
Dear Ekemini,Thank you for choosing the Leonardo Hotel Utrecht!We are so glad to know you enjoyed the attentiveness of our staff.We are looking forward to having you with us again.Kind regards,The Leonardo Hotel Reception

8/10 Good

Jens

Stayed 1 night in Jun 2023
Response from SP on 24 Jun 2023
Beste Jens, Bedankt voor je recente verblijf! En de gegeven feedback. Fijn om te zien dat je hebt genoten van het verblijf. Wij hopen je snel nogmaals te mogen verwelkomen. Met vriendelijke groet, Sam

2/10 Terrible

Philip

Stayed 1 night in Mar 2023
Response from SP on 23 Mar 2023
Dear Philip, Thank you for your recent stay. I am sorry to see that you were not happy about your stay with us. Hopefully we can get an second change to make sure you will be happy with your stay with us. Feel free to contact us if you would like to share any feedback. With kind regards, Sam

6/10 Okay

Anthony

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stay in hotel but shower did not work properly as could not get hot water or any decent flow. The TV controls needed a new battery. The breakfast was just ok. Hotel in great location and easy to find from station but needs to improve facilities.
Stayed 1 night in Feb 2023
Response from SP on 7 Mar 2023
Dear Anthony, Thank you for your recent stay and given feedback! We do appreciate this very much. We are working very hard on our renovation plans, we are very sorry about any inconvenience. Please let us know next time if there is anything we can help you with. Hopefully we may welcome you again to make sure you will be happy with your stay with us. With kind regards, Sam

8/10 Good

Katarina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2022
Response from SP on 7 Nov 2022
Dear Katarina, Thank you very much for your recent stay and this good score you have left us! We are very happy with this. Hopefully we may welcome you again soon!With kind regards, Sam

8/10 Good

Gregory

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in Sep 2022
Response from SP on 19 Sept 2022
Dear Gregory, Thank you very much for your recent stay! We do appreciate this very much. Hopefully we may welcome you again soon!With kind regards, Sam

8/10 Good

Gregory

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in Sep 2022
Response from SP on 19 Sept 2022
Dear Gregory, Thank you very much for this score!Hopefully we may welcome you again soon!With kind regards, Sam

8/10 Good

Anthony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
A very convenient central location for y consuktaions,
Stayed 2 nights in Nov 2021
Response from SP on 14 Nov 2021
Dear Anthony, Thank you for your recent stay and given feedback! We do appreciate this very much. We are happy to hear that you have enjoyed Utrecht! Hope to see you again soon. With kind regards, Sam

10/10 Excellent

Thomas Bartholomew

Stayed 1 night in Jan 2021
Response from NH on 3 Feb 2021
Dear Thomas, Thank you very for your recent stay! We are very to have provided you with a 5/5 score stay! We hope to welcome you again in the future! Kind regards, Nick

8/10 Good

Steffen Bek Kjøgx

Business traveller
Liked: Cleanliness, staff & service, room comfort
Good location
Fine hotel, clean and very near the city center. Nice service, the bed was in the good end, bath facility could have been better.
Stayed 5 nights in Sep 2020
Response from Bas van Zanten on 28 Sept 2020
Dear Steffen, Thank you for your recent stay in our hotel and for your very positive review! Happy to read that you have enjoyed your stay and that the bed was good. We look forward to welcoming you again! Best regards, Bas van Zanten

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Two thumbs up
Very friendly and pleasant reception staff. Convenient location and loved the balcony. Will definitely book there again.
Stayed 1 night in Sep 2020
Response from Bas van Zanten on 28 Sept 2020
Dear Gina, Thank you for your recent stay in our hotel and for your very positive review! Happy to read that you have enjoyed your stay and that you have two thumbs up for our hotel! We look forward to welcoming you again! Best regards, Bas van Zanten

8/10 Good

Verified traveller

Stayed 5 nights in Aug 2020
Response from General Manager on 26 Aug 2020
Dear Guest, Many thanks for your kind and enthusiastic feedback! We hope to welcome you again in the (near) future. Best regards, Roelof Gjaltema

10/10 Excellent

KAZUSHI

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ロケーションの良いホテル
地下道を通って別館へ移動するのがやや手間でしたが、部屋は値段の割に広くきれいで、ロケーションが抜群でした。
Stayed 1 night in Feb 2020
Response from General Manager on 10 Jul 2020
Dear Kazushi, Yes! Many thanks for having stayed with us recently and for your 10/10 score. I am really glad you enjoyed your stay with us and we will be looking forward to welcoming you again in the future! Best regards, Roelof - General Manager

8/10 Good

Wei Meng

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2020
Response from General Manager on 3 Mar 2020
Dear Guest, Many thanks for staying with us and leaving a review! We are glad to understand that you enjoyed your stay and hope to welcome you again in the future. Best regards, Roelof General Manager

6/10 Okay

Kaitlynn

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Staff wasn’t very friendly when checking in also hotel isn’t in very good condition, smells really old.
Stayed 1 night in Feb 2020
Response from General Manager on 3 Mar 2020
Dear Kaitlynn, Auch, this is really not the experience we want to deliver. We truly make a well-meant effort to create memorable experiences on a daily basis. I am sincerely sorry if somehow we were unable to come accross in this way during check-in. We have discussed your feedback and will try to use it to further improve our services. Do not hesitate to get in touch in case you would like to share further feedback. We do hope to have the honour of welcoming you again so that we can show that we truly deliver 10/10 experiences. Many thanks again and best regards, Roelof General Manager

8/10 Good

isabel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice big bedroom room and great location Impressed by all day lounge/ with free coffee and pastries Our room wasn’t ready (understandable pre midday on a Sunday morning!) and we were invited to wait in lounge and help ourselves. A really good touch Would definitely stay here again
Stayed 1 night in Feb 2020
Response from General Manager on 24 Feb 2020
Dear Isabel, Many thanks for your kind comments. We are really glad that you chose our hotel as your preferred location whilst staying in Utrecht. We are very confident that for any future stay(s) we would even be able to uplift the 8/10 to a 10/10. I certainly hope so that we will indeed have the opportunity of welcoming you again! Many thanks again and best regards, Roelof Gjaltema General Manager

10/10 Excellent

Evelyn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great stay..!!
It was great, the location was great & the hotel also great. The staff is so kind, friendly & so helpful.
Stayed 1 night in Feb 2020
Response from General Manager on 24 Feb 2020
Dear Evelyn, YES! So good to understand that you so thoroughly enjoyed your stay with us. Many thanks especially for the super kind comments that you spend on our staff. I am truly proud of the team we have here in Utrecht and have shared your comments off course. We hope to see you again! Best regards, Roelof Gjaltema General Manager

8/10 Good

Verified traveller

Stayed 1 night in Feb 2020
Response from Elyanne on 22 Feb 2020
Dear guest, Thank you for your review, we are so glad to see you enjoyed your stay. We hope to welcome you again in the future. Kind regards, Elyanne Front Office

8/10 Good

Dean, Hereford

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for a couple of nights. Room was a little dated and dusty and bathroom could do with re doing but overall happy.
Stayed 2 nights in Feb 2020
Response from Elyanne on 22 Feb 2020
Dear Dean, Thank you for your review. We are glad to read you enjoyed your stay. As for the redoing, that is what we are doing later this year. We hope to welcome you again in the future. Kind regards, Elyanne Front Office

8/10 Good

Chiara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2020
Response from Elyanne on 22 Feb 2020
Dear Chiara, Thank you for your review. We are so glad to see you enjoy your stay! We hope to welcome you again in the future. Kind regards, Elyanne Front Office

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very lovely, breakfast was great and the room nice and spacious. Great hotel in a great location.
Stayed 2 nights in Jan 2020
Response from Elyanne on 30 Jan 2020
Dear, Thank you so much for your review and thank you for your compliments about the staff and the room. We hope to welcome you again in the future! Kind regards, Elyanne Front Office

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place with free coffee, fruits and croissants. Missing fitness center
Stayed 1 night in Dec 2019
Response from Elyanne on 17 Dec 2019
Dear, Thank you for your review! We are glad you enjoyed the facilities in the lounge. We hope to welcome you again in the future! Kind regards, Elyanne Front Office

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2019
Response from Elyanne on 17 Dec 2019
Dear, Thank you for your review! We hope to welcome you again in the future! Kind regards, Elyanne Front Office

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Elyanne on 17 Dec 2019
Dear, Thank you for your review! We hope to welcome you again in the future! Kind regards, Elyanne Front Office

8/10 Good

Tibor

Business traveller
Liked: Cleanliness, staff & service, room comfort
Conveniently located
The hotel is very close to the railway station, this provides a good access to Amsterdam airport. Many shops, restaurants, bars in the area. The hotel might soon need to have some refurbishment and is also is need of checking how the infrastructure works. For example, in my room it was very difficult to open the warm water tap in the shower...
Stayed 6 nights in Nov 2019
Response from Elyanne on 27 Nov 2019
Dear Tibor, Thank you for your review! We are so glad you enjoyed the location of the hotel. The hotel will be fully renovated next year. We hope to welcome you back in the future. Kind regards, Elyanne

6/10 Okay

Verified traveller

Stayed 2 nights in Nov 2019
Response from Elyanne on 26 Nov 2019
Dear, Thank you for your review. We would appreciate feedback on how we could have improved your stay, so feel free to contact us if you would like to share more feedback with us. Kind regards, Elyanne Front office

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room had everything needed though housekeeping didn’t always replaced used tea etc Location was excellent for station and enjoying the old town but downside was quite noise over weekend nights
Stayed 4 nights in Oct 2019
Response from Marc on 13 Nov 2019
Dear, Thank you for your recent stay at our property. I am sorry that housekeeping service was not uptill standard. Our location is indeed right in the middle of the historic centre. I hope to welcome you again,

6/10 Okay

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Got to sleep around midnight. Woke at 4am and couldn't back to sleep at all due to street noise. Felt the windows should be double glazed and they are !!! plus i was 4 floors up and it sounded as if i were on the street.
Stayed 1 night in Oct 2019
Response from m on 13 Nov 2019
Dear Martin, Thank your valued feedback! I am sorry that your were woken up at 4am. We are right in the middle of the historic centre. So some sound can be heard. However we have 39 rooms in the back of the hotel as well. Which are way more quiet. I hope to welcome you again,

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was in Utrecht to attend a concert at the Tivoli - this hotel could not be positioned better just 100m up the road. Right in the centre of town so lots of bars and eateries within very close proximity.
Stayed 1 night in Oct 2019
Response from Marc on 14 Oct 2019
Dear Jonathan, Thank you for your valued feedback! We are indeed very close by Tivoli, I hope to welcome you again, With kind regards, Marc

8/10 Good

Jans

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Jans on 18 Nov 2019
Dear Jans, Thank you for your review. We hope to welcome you again in the future! Kind regards, Elyanne Front Office

4/10 Poor

Russell

Disliked: Property conditions & facilities
Stayed 1 night in Sep 2019
Response from Marc on 21 Sept 2019
Dear Russell, Thank you for your recent stay at our property! I am sorry to hear that you experience was not as good as expected. We are continously trying to improve to hotel on a daily basis. For example within the next month all rooms will receive new chairs and blinds. I hope to welcome you again, With kind regards, Marc

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff. Beds are bit soft though.
Stayed 3 nights in Sep 2019
Response from Marc on 21 Sept 2019
Dear, Thank you for your 5-star rating! Our location is indeed ideal for a city trip to Utrecht. I will extend this review to our staff, they will appreciate the feedback. I hope to welcome you back, With kind regards, Marc Operations

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019
Response from Marc on 10 Sept 2019
Dear, Thank you for your perfect rating of our hotel! We love to welcome you back, With kind regards, Marc Operations

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities
Overall, I liked it, but it wasn't in the best condition. The window in my room was hard to close all the way. The shower head moved up and down, but would not stay up without some MacGyvering. There was one lamp that I couldn't turn off without unplugging it or removing the bulb.
Stayed 1 night in Aug 2019
Response from mh on 3 Sept 2019
Dear, Thank you for your valued feedback! We do random technical checks to all of our rooms, I am sorry that we missed some clear errors in the room you stayed in. I would love to find out in which room you stayed in so we can fix the shower, lightbulb and window. I hope to hear from you, With kind regards, Marc

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view of old town and Cathedral. Close to train station and shopping as well as historic town.
Stayed 1 night in Aug 2019
Response from Levy on 27 Aug 2019
Dear Sir/Madam, Thank you for review. We are very happy to receive this feedback! The old town and the Cathedral are basically in our back yard. We hope to welcome you in the near future. Kind regards, Levy

6/10 Okay

Ebke

Liked: Cleanliness, property conditions & facilities, room comfort
Outdated, not really a good stay
Stayed because connecting flight got cancelled. Hotel was ok, quite old looking furniture, stsyed at basement with no view at all. Soneone was making a lot of noise and banging in the doors at 3 or 4 AM. Quite scary actually. Don't think will stay here again
Stayed 1 night in Jun 2019
Response from SP on 14 Nov 2021
Dear Ebke, Thank you for your recent stay and given feedback! We do appreciate this very much! I am sorry to hear about your experience. Hopefully you will give us a second change. With kind regards, Sam

8/10 Good

Dino

Liked: Cleanliness, staff & service, room comfort
Good location, but due a refurb
Great location, right in the shopping area and close to the bars and restaurants. We had a room at the back which was fine, with a view of Dom Tower in the distance, however, rooms on the front with a balcony are at a busy junction, so not sure how quiet they would be. According to a leaflet in the room, it's due to be refurbished in the next year which it needs - everything worked and was clean, but just feels a bit dated. TV was good, with access to YouTube and Netflix and nice to get a couple of bottles of water and chocolate bars in the room.
Stayed 1 night in May 2019
Response from Team Apollo Hotel Utrecht on 3 Jun 2019
Dear Dino, Thank your for your stay with us an your review. We are happy to hear you enjoyed your stay with us! We appreciate your feedback and hope to welcome you back again in the future! Kind regards, Team Apollo Hotel Utrecht

8/10 Good

Raj

Liked: Staff & service, property conditions & facilities, room comfort
City center hotel
Conveniently located hotel in the city center.
Stayed 2 nights in May 2019
Response from Marc on 20 May 2019
Dear Raj, Thank you for your feedback! I hope to welcome you again in the (near) future, With kind regards, Marc Operations