Ratings based on 848 Verified Reviews

They paid and stayed. We double-checked.
3.2 out of 5
72% of guests recommend
3.0 Room cleanliness
3.4 Service & staff
3.0 Room comfort
2.6 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveller

Average hotel but reflected in price

Posted 06-Oct-2015
Pros: Facilities good for children
Cons: Need some money spent on upgrading rooms
This hotel was just ok. Room was very tired and in need of refurbishment. The kids loved the playground and mini golf. I had read bad reviews and it wasn't as bad as I was expecting. Room was clean and tidy but just looked old and tired. The lower price did reflect the standard.
1 out of 5
by A verified traveller from Auckland NZ

Grotty motel lacking the facilities it claims

Posted 27-Sep-2015
Pros: Very little if anything
Cons: Just about everything. they really need to start from scratch
We booked a 2 night stay (4people) so that we could take our two grandchildren to see the sights of Rotorua. We chose Silveroaks only because it offered breakfast and a restaurant which would save us time and a lot mucking around. Our booking was accepted and charged with booking for breakfast each day. The booking expressly stated 1 double and 2 single beds When we arrived we were allocated a unit with 1 double and one single bed. After pointing out the problem we were moved to a bigger unit which had immediate issues: -the fridge didnt work -there was no kettle -there was no TV remote -7 light bulbs were either missing or dead -there was no dish cloth or pot scrub When we sought to make arrangements for the breakfasts we had ordered and paid for we were told that there was no restaurant or breakfast available. Initially we were told that breakfast would be arranged for the second day but then this promise was withdrawn. All the manager could offer was to say that we would be "generously compensated". Consequently we had to go out and shop for breakfast supplies which we then had to store in our non-functioning fridge. I note that all advertising material still refers to the "Bar and restaurant", which probably is a bit "misleading and deceptive" in the words of the Contractual Remedies Act. We told the manager who gave us his kettle and said he would swap the fridge. None of the other issues were fixed in the 2 days we were there. As time went on oth
2 out of 5
by A verified traveller from Perth, Australia


Posted 22-Sep-2015
Pros: not a lot.
Cons: More information with relevant facts when advertised.
Location: Location situated aprox 2 kl from town centre. Not a huge problem as most tour buses will pick you up. Rotoura is a place of many things to see.
We were given a room that had electrical problems. Then moved to another room that wasn't set up for guests ( no towels ect). We had a 3 night stay booked and the room wasn't cleaned ( towels again). Meals advertised as available at restaurant, but it was only opened for functions that are pre booked. What is it about no Toasters in accommodation. Not everybody wants to eat breakfast at a cafe every morning unless your loaded with money. They supply a fridge how about a toaster. Phone line to office not connected even when asked for it to be done. Wi-Fi given free after complaints.
3 out of 5
by A verified traveller

Tired condition sadly

Posted 18-Sep-2015
Our impression is that it looks tired with worn out carpet, t.v. issues etc. The staff were great and the room was very clean.
2 out of 5
by A verified traveller from tauranga

2 bedroom unit

Posted 08-Sep-2015
Pros: Pool was great. Space. Comfy beds. Price.
Cons: Phone that worked. An electric jug to use. Dirty curtains. But staff responded well.
A bit run down but good value for price paid. Staff helpful with things that didn't work. Good size unit for the 6of U.S.
3 out of 5
for Everyone
by A verified traveller

Cheap place to stay

Posted 29-Jul-2015
Pros: Free internet. Cheap place to stay the night if on a tight budget.
Cons: Facilities. More lights on the whole compound as it is really scary at night. One person to stay/answer phone at reception to avoid customers waiting.
Location: Location is good. Close to everything that needs to be visited in Rotorua.
Arrived around 1700 then had to wait for half an hour for someone in reception to come over. No one even answers the phone when rang. Was seriously going to leave if not for the fact that I have already paid online. John came after a while of waiting and he was very accommodating and friendly, he even told us not to worry about the checkout time at 1000 tomorrow and just sleep-in and leave midday. This plus John being a nice person alleviated my disappointment because of waiting. He gave us the keys to our room then we went. Going straight to the point the room is old, bed sheets were clean but old, room amenities were all working fine and clean but old. All in all if you are on a tight budget I would recommend staying here at least you still have your private room, toilet, shower, free internet but if you can spare more then suggest you look for more up to date accommodation as the place is really outdated and needs some major upgrading.
1 out of 5
by A verified traveller from NZ

Terrifying do not even bother

Posted 27-Jul-2015
The best thing of the place was the heated pool up until I almost electric ute myself with the exposed light wires inside the pool, room fridges were ether broken or stolen and the place was filthy. Can honestly say we had a look at all the rooms and on request of our money back or compensation we were lied to and also saw none of it coming back to us. In short stay away.
4 out of 5
for Everyone
by A verified traveller

Posted 22-Jul-2015
Excellent facilities and rooms. Very accommodating and friendly when needing information.
1 out of 5
by A verified traveller

Disgusting. Do not stay there.

Posted 20-Jul-2015
The worst experience I have ever had. Ruined my holiday.
2 out of 5
by A verified traveller from new zealand

Don't know what probs there are!,,,,

Posted 18-Jul-2015
Pros: The cleaning staff were very cool, and assisted in what ever way they could, this made the experience a little more durable, thankyou cleaning ladies
One thing about booking online is you don't get to know what problems the motel is having at that time, we arrived to find no spa's as they were under construction, no gym, and no restruant facilities so we had to go out for breakfast and dinner. The reason why I choose was for spa and easy access to eating facilities. Very poor. The out side pool on first day was not as warm as it indicated, but luckily the last two days it was. The cleaning staff also thought we were leaving the next day, ?....lack of communication