Silver Oaks Heritage
Went to hotel at 2pm, room service was running late so I wasn't able to check in until after 3pm. When I finally was able to check into my room, room was a mess, hadn't been vacuumed, someone elses luggage was still in there, fridge was full of food AND it looked nothing like the room I booked online. Talked to receptionist (Sam) who was absolutely lovely to deal with gave us another room which was better then the previous but I still think their rooms need a lot of work. Cracks and holes in the walls, carpet badly stained, the spa area was a mess. Ciggarette packets and butts everywhere. An old dirty rag left in the spa pool.