Ratings based on 991 Verified Reviews

They paid and stayed. We double-checked.
3.1 out of 5
69% of guests recommend
3.0 Room cleanliness
3.4 Service & staff
2.9 Room comfort
2.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
1 out of 5
by A verified traveller from NZ

Worst place to stay

Posted 11-Feb-2016
Pros: Nothing
Cons: Everything
This place has to be the worst place I've stayed at... It is outdated and dirty. Cobble stones around the pool are loose and lying around which is a health and safety issue. The rooms were dark & dingy, smelled of mould. The lock on our door was broken which left the room insecure. The toilet didn't flush properly, the shower had now pressure and when changing between temperature it went from freezing to boiling hot causing it to burn us. The tv was broken which took over two hours to get replaced and us following up 4 times! There were bugs in all the rooms, lights not working and towels with stains. If it wasn't for Rotorua being booked out we would have checked out... However when some young tourists tried to do the same, they were refused their refund. Overall the room was terrible and the customer service worse. I would not recommend this place to anyone!
1 out of 5
by A verified traveller

Shabby for Rotorua

Posted 11-Feb-2016
Pros: Nothing
Cons: See review. Needs Fridge, clean carpet, replace couch. Fix light bulbs. upgrade showerstall
Location: Good location
Very shabby motel room with no fridge - empty shelf space where there was on once. Very sticky carpet and couch -yuk. Lights not working and shower stall very discoloured and mouldy ceiling. Very skinny single pillow, no under blanket beneath sheet on bed. Not good enough Silver Oaks ( Silver Jokes?). Rotorua visitors deserve better. Still waiting for refund for my cancelled second night.
1 out of 5
by A verified traveller from auckland

Lack of maintenance

Posted 08-Feb-2016
This motel may have been good in its day but looks as though it has had no care in the last 30 years. Seriously needs some care and attention.
5 out of 5
for Everyone
by A verified traveller

Friendly service, excellent location, large roomsI

Posted 05-Feb-2016
Pros: See title
Cons: Bit of maintenance, lights phone etc would be nice
Location: Expedia, don't annoy customers by insisting on all this info
Rated high by me. Don't like being required to write long essays
1 out of 5
by A verified traveller

Posted 04-Feb-2016
Very bad smell made spa bath unappealing. Mouldy smell in room.
1 out of 5
by A verified traveller

Room not at all as pictured!

Posted 03-Feb-2016
Cons: Cleanliness, sufficient towels etc for number of guests booked.
Room not clean, not enough towels, not enough crockery or cutlery, kettle not working, phone not working, phone wires sticking out of wall behind pillow. Office lady very helpful, manager rude and unhelpful. Guests in surrounding rooms kept us awake half the night using spa and being noisy. Absolutely do not recommend!
1 out of 5
by A verified traveller from m

Really bad stay

Posted 01-Feb-2016
Firstly I asked the manager if we could check in an hour early so 1 pm instead of 2 pm as we got in rotoura early but he refused immediately Then asked him if we could just use the microwave to heat our food but then again he refused . I came back at around 4 pm to check in and he tells me '' the rooms have just been cleaned and ready '' The problem is he had no workers there for cleaning and he was running around himself cleaning the rooms After going to our rooms we noticed we had no fridge and microwave and that took him two hours to replace it Really horrible place and experience Bad customer service
3 out of 5
for Everyone
by A verified traveller from Waikato

Good price for groups and easy location

Posted 19-Jan-2016
Pros: the pool is great. good place to take kids as there is mini golf and play area. our room had heaps of room as we booked for 5 adults, value for money
Cons: The room was pretty tired, bedspreads very old and frayed and shower not as clean as could be
Location: easy walk or drive to town and lake, close to thermal attractions pool onsite and spas, mini golf
I have stayed here twice, the owner is lovely plenty of parking and I like the pool
2 out of 5
by A verified traveller

Disappointing stay

Posted 17-Jan-2016
Cons: See the above comments
We were very disappointed with the condition of our unit - we felt it needed refreshing both with décor and cleanliness. The bathroom tap was broken as was the window latch, the freezer was so frozen over with ice and the fridge had a collection of water at the base. When asked to pay $179 for a nights stay we really expected more. We asked for a discount but it wasn't forthcoming at all and we felt the duty manager wasn't really interested in taking on our comments regards the condition of the unit.
1 out of 5
by A verified traveller from N Z


Posted 14-Jan-2016
Pros: nothing
Cons: the room we were in need refurbishing completely . we would not use the spa as it had a huge crack in it and taps were disgusting didn't want to touch
Location: Rotorua is lovely lots of places to go . next time will ask to see rooms before we accept
this hotel was not up to any standard . the front door wouldn't open the toilet door wouldn't close . the spa bath was cracked and taps hadn't been cleaned . there were no cooking utensils , i.e. saucepans or frypans, 3 forks 2 spoons 2 knives one very worn chopping board 3 coffee mugs that was all . there was a toaster and electric jug , that was all cupboards were dirty and empty . we were told by reception that the restaurant was open for dinner at 6.30pm but staff said no it had been closed for ages !!. I would not go back to this place or recommend to anyone .