Ratings based on 1,199 Verified Reviews

3.0 out of 5
46% of guests recommend
2.9 Room cleanliness
3.4 Service & staff
2.8 Room comfort
2.4 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveller from hamilton

Nice close to town

Posted 15-May-2017
Nice tidy a few things not working but staff was helpful plenty of room fir my husband and i and our 5 kids.
Comment from Hotel Management
18-May-2017 by Greg, Hotel Management
Thank you for your feedback
1 out of 5
by A verified traveller

Hotel with little comfort in poor condition

Posted 06-May-2017
Pros: staff were helpful. very little else to like
Cons: see above comments
Location: location was good and close to city and attractions
Firstly, the room has very poor heating. only a water filled radiator. We had to ask for fan heaters to get warm. No electric blankets are on the beds either. All the furniture and fittings in the room are falling apart. Drawers don't open, broken light switches and door handles. I book a "Spa room" this was outside the room and had obviously not been used for years. The unit was dirty and cracked along the botton, filthy dirty. The Silveroaks advertises a heated pool...does not exist. The staff were friendly and helpful, but the over all condition of this "resort" is dreadful and I would never recommend it to anyone.
Comment from Hotel Management
08-May-2017 by Greg, Hotel Management
Thank you for your feedback, we are currently installing a new heating system for the spa pools, and the spa pool rooms are off line until the system is installed, so you would not have been able to book a spa room. The rooms have radiators that are thermally heated and the rooms are very warm, we have never needed electric blankets as the rooms are very warm
2 out of 5
by A verified traveller from NSW Australia

Cheap hotel close to Rotorua

Posted 30-Apr-2017
This hotel was cheap, but we quickly saw why. All interior furniture and outfit was old and neglected. Wify was an additional charge. Would not go there again.
Comment from Hotel Management
02-May-2017 by Greg, Hotel Management
The package you purchased did not include wifi, there were deals available with wifi
2 out of 5
by A verified traveller from New Zealand

Good location however,

Posted 30-Apr-2017
We were so excited about this trip because it has been a long time since our family travel together. I was carefully checked the hotel facilities for my liking however it did not come exactly they advertised. We were so disappointed especially my son.
Comment from Hotel Management
02-May-2017 by Greg, Hotel Management
Thank you for your feedback, all the facilities advertised are available
3 out of 5
Recommended
for Everyone
by A verified traveller from Noosa Qld

Average budget motel.

Posted 29-Apr-2017
Location was concenient to attractions. Motel is in need of some maintenance with a broken light fitting in the spa room, sliding door into the spa room not sliding properly in thr track, entry foor to the unit sticking and difficult to open, areas near the reception and the pool where the pavers had lifted and they were left in a heap for people to navigate around, no compendium of guest services provided, no air conditioning or celing fan installed, breakfast selection overpriced for canned fruit, not fresh fruit, selection of only two cereals, cordial not fruit juice provided, breads not covered, no yoghurt provided, and only two jams provided with the breakfast costing $15 per person. A very modest budget motel probably worth only a 2 star rating.
Comment from Hotel Management
02-May-2017 by Greg, Hotel Management
Thank you for your feedback, we are currently replacing underground pipes, we have one more to replace and then we will re lay the cobblestones, there are just two areas that we have lifted the cobblestones, the areas are clearly marked for satefy.
3 out of 5
Recommended
for Everyone
by A verified traveller

Good 3 nights

Posted 28-Apr-2017
A pleasant short stay with basic necessities. Quiet, reasonable priced and staff always around to help make your stay comfortable.
Comment from Hotel Management
30-Apr-2017 by Greg, Hotel Management
Thank you for your feedback
4 out of 5
Recommended
for Everyone
by A verified traveller from Perth

Good hotel close to all relevant shops

Posted 27-Apr-2017
Great staff who acted quickly to issues. Unfortunately we hired room with spa which wasnt working but got given wifi but couldnt get good wifi in the room. A few minor up keep to rooms would make this 5 out of 5 easily. Otherwise would stay again.
Comment from Hotel Management
29-Apr-2017 by Greg, Hotel Management
Thank you for your feedback, we look forward to seeing you again
3 out of 5
Recommended
for Everyone
by A verified traveller from Auckland & Asia

Comfortable hotel

Posted 13-Apr-2017
Happly to be here again., and this time we were in a larger 1 bedroom unit. It was clean, comfortable and had everything we needed, except no Sky TV in our unit. This hotel has so much potential, the mini golf, heated pool & restaurant are under utilized.
Comment from Hotel Management
15-Apr-2017 by Greg, Hotel Management
Thank you for your feedback, we appreciate your feedback, we are currently working on a makeover of the property, and will be adding additional services over the next few months, thank you
1 out of 5
by A verified traveller

Hotel from H

Posted 12-Apr-2017
Pros: nothing
Cons: everything
Location: Location is good but hasn't had any updates in many years.
We didn't even stay after we walked in the room after check-in but were still charged for two nights. The hotel was not only filthy with furniture literally falling apart but had a severe case of cockroaches. Absolutely my worst experience ever in a hotel and I have never made a complaint on Expedia in all my travels. I told Expedia they should not book this place anymore as it can impact them negatively. We found out later that this hotel was in the local newspaper for problems. The other hotels feel it reflects badly on their area...they are right!
Comment from Hotel Management
13-Apr-2017 by greg, Hotel Management
we are unable to find any reference to a reservation. We must disagree with you the furniture is in good condition and we do not have any pest issues. We do spray the exterior on a regular basis. The motel is currently being refurbished and the new rooms are very impressive
1 out of 5
by A verified traveller from NZ

Birthday weekend ruined

Posted 01-Apr-2017
I paid for a room with a hot tub and got a room with a cold tub. "Oh sorry" is all they said, "someone should of told you when you arrived". If I had known this I wouldn't of stayed. The only reason I go to Rotorua is because of the hot water, it was my daughters birthday weekend and she wanted to do is go for a hot swim. No one offered a discount because of this or a refund. So disappointed!! Will never ever return.
Comment from Hotel Management
03-Apr-2017 by Greg, Hotel Management
Thank you for your feedback, as we explained in your previous feedback, we wre not aware of this issue, and would happily have moved you to an alternative room, we thank you for bring this to our attention and we will work hard to resolve this issue, we hope you will stay with us again in the future