Ratings based on 927 Verified Reviews

2.9 out of 5
45% of guests recommend
2.8 Room cleanliness
3.4 Service & staff
2.7 Room comfort
2.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from melbourne

Budget motel close to the city centre

Posted 23-Aug-2017
We booked Silver Oaks looking for affordable accommodation ; we didn't make use of their other facilities so I can't comment on that, but we were very happy with our room. Staff were very friendly and helpful! They made great suggestions about what to do in Rotorua. We enjoyed it so much, we even wanted to extend our stay an extra night. Ungortunately the spa didnt work but overall, it exceeded our expectations.
Comment from Hotel Management
25-Aug-2017 by Greg, Hotel Management
Thank you for your feedback, and we look forward to seeing you again
1 out of 5
by A verified traveller

Really disappointing

Posted 02-Aug-2017
Pros: The rooms were warm
Cons: Pretty much everything!!!!!!!
Location: It's on the motel mile so there are plenty of other motels to choose from
There is hardly anything nice to say...the hotel could not find our booking on arrival and took 15 minutes to sort it out. Our room didn't have enough pillows, had no towels or toiletries except for 1 little bar of soap. The TV didn't work. When letting the manager know of each problem they were fixed but i got a little tired of running backwards and forwards to the office to complain of yet another problem especially as it was freezing outside! And the phone didn't work so i couldn't just ring the office to let them know. The staff at breakfast (who arrived after everyone was eating) was rude and blamed all the restaurant guests for not knowing what was happening with food and cutlery. We felt like we were imposing and were almost to scared to go back the next morning. The room was lovely and warm except in the bedroom with the window that the latch was broken on. This is a very old and tired facility that needs lots of renovation to make it nice again. And to top it off we were charged twice for our stay. I would most definitely not recommend this place, or stay there again.
Comment from Hotel Management
04-Aug-2017 by Greg, Hotel Management
I am sure you appreciate the name you provided on check in was different to the name on the booking, so it was difficult for us to know that, there was plenty of soap in the bathroom, there were 5 in the room, we do look forward to seeing you again in the future
2 out of 5
by A verified traveller from auckland

Ok for budget travellers

Posted 30-Jul-2017
Pros: Service was still good. Staff were generally polite.
Cons: Hotel facilities
Location: Rotorua has a lot to offer
Bit disappointed with the overall service. Lights etc. didn't work properly. Room was too cold with no additional heaters. This would be just ok for budget travellers looking to stay over for a night.
Comment from Hotel Management
01-Aug-2017 by greg, Hotel Management
Thank you for your feedback, but the rooms are very warm as we have radiators in all rooms
4 out of 5
Recommended
for Everyone
by A verified traveller from NP

Warm and comfortable stay

Posted 23-Jul-2017
Pros: Staff, bed, location, heating etc
Cons: Decorations and appliances
Location: All very close.
Resort staff were really nice and friendly. For some reason they did not get the booking from Expedia and they were fully booked but they managed to accommodate us at the end. Rooms were quite warm and the beds were comfortable as well. Location of the resort is also good. Hotel needs a makeover since decoration and appliances looked quite old and microwave did not work for us but they managed to give another one to us.
Comment from Hotel Management
26-Jul-2017 by greg, Hotel Management
Thank you for your feedback
1 out of 5
by A verified traveller from Hawkes Bay

Awful motel we left and stayed at the Ibis

Posted 23-Jul-2017
Terrible motel, photos must be from YEARS ago because the rooms were definitely not like the photos! We left and stayed at the Ibis.
Comment from Hotel Management
25-Jul-2017 by Greg, Hotel Management
We must disagree with you the photos were taken 3 months ago, we do look forward to seeing you again
4 out of 5
Recommended
for Everyone
by A verified traveller

Silver oaks resort stay

Posted 16-Jul-2017
Pros: Mini golf, playground,big warm room and the location.
Cons: Wifi,clean the mini golf,the phone, tv and change the bed spreads and give it a more modern look.
Location: Handy location and close to shops and all activities.
Stay was pleasant. A few minor things let our rating down. The phone in our room did not work, the tv was fuzzy, the wifi was terrible and the gym was not open. In saying that our room was big, comfortable and warm. The playground and mini golf were great for our little family. The location was perfect too. It was affordable and the staff were accomodating. A bit of work would help make this place amazing. Thanks silver oaks.
Comment from Hotel Management
18-Jul-2017 by Greg, Hotel Management
Thank you for your feedback, and for letting us know the issue you had with your TV, we will get this fixed
3 out of 5
by A verified traveller from rotorua

Average at it finest

Posted 16-Jul-2017
Staff where friendly and nice, although they gave me the wrong room key to someone's room that was occupied they sorted it out. The room was average overall , the heater barely worked so it was very cold in there during winter. The bathroom had mould growing on the roof due to the fan not working to be able to get rid of the moisture in the air. The toilet leaked water too out of the vacating pipe after flushing each time. Other than all that average.
Comment from Hotel Management
18-Jul-2017 by greg, Hotel Management
Thank you for your feedback, and for letting us know the issue you experienced, we will work hard to resolve this issue, we look forward to seeing you again
1 out of 5
by A verified traveller from New Zealand

Terrible place to stay.

Posted 14-Jul-2017
Very run down. No tv in room on arrival told it was getting tuned! Had to go and ask for it again. Free breakfast every day, went to go and nothing there, went back to room to cook toast for kids and fuse blew. Not vacuumed in 3 days, floor wet in kitchen, bed not made, swimming pool and spa not working, tiles missing in bathroom and the list goes on......
Comment from Hotel Management
16-Jul-2017 by Greg, Hotel Management
We are sorry you did not have a good experience, thank you for letting us know the issues you experienced, and we will work hard to resolve these issues
4 out of 5
Recommended
for Families
by A verified traveller from NZ

Quaint facilities quiet yet close to amenities

Posted 25-Jun-2017 on Wotif
Pros: Spacious
Cons: Requires booklet of information / evacuation plan / things for offer
Location: Great location, close to everything
Quaint facilities quiet yet close to amenities, family rooms
Comment from Hotel Management
27-Jun-2017 by Greg, Hotel Management
Thank you for your feedback
4 out of 5
Recommended
for Everyone
by A verified traveller from NZ

Nice but abit run down in parts.

Posted 24-Jun-2017
Needs a good makeover, very old fashioned and also alittle run down in places. The one staff member we met at reception was lovely.
Comment from Hotel Management
26-Jun-2017 by Greg, Hotel Management
Thank you for your feedback, we are currently carrying out a makeover of the property