Ratings based on 1,215 Verified Reviews

3.0 out of 5
45% of guests recommend
2.9 Room cleanliness
3.4 Service & staff
2.8 Room comfort
2.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller

Silver oaks resort stay

Posted 16-Jul-2017
Pros: Mini golf, playground,big warm room and the location.
Cons: Wifi,clean the mini golf,the phone, tv and change the bed spreads and give it a more modern look.
Location: Handy location and close to shops and all activities.
Stay was pleasant. A few minor things let our rating down. The phone in our room did not work, the tv was fuzzy, the wifi was terrible and the gym was not open. In saying that our room was big, comfortable and warm. The playground and mini golf were great for our little family. The location was perfect too. It was affordable and the staff were accomodating. A bit of work would help make this place amazing. Thanks silver oaks.
Comment from Hotel Management
18-Jul-2017 by Greg, Hotel Management
Thank you for your feedback, and for letting us know the issue you had with your TV, we will get this fixed
3 out of 5
by A verified traveller from rotorua

Average at it finest

Posted 16-Jul-2017
Staff where friendly and nice, although they gave me the wrong room key to someone's room that was occupied they sorted it out. The room was average overall , the heater barely worked so it was very cold in there during winter. The bathroom had mould growing on the roof due to the fan not working to be able to get rid of the moisture in the air. The toilet leaked water too out of the vacating pipe after flushing each time. Other than all that average.
Comment from Hotel Management
18-Jul-2017 by greg, Hotel Management
Thank you for your feedback, and for letting us know the issue you experienced, we will work hard to resolve this issue, we look forward to seeing you again
1 out of 5
by A verified traveller from New Zealand

Terrible place to stay.

Posted 14-Jul-2017
Very run down. No tv in room on arrival told it was getting tuned! Had to go and ask for it again. Free breakfast every day, went to go and nothing there, went back to room to cook toast for kids and fuse blew. Not vacuumed in 3 days, floor wet in kitchen, bed not made, swimming pool and spa not working, tiles missing in bathroom and the list goes on......
Comment from Hotel Management
16-Jul-2017 by Greg, Hotel Management
We are sorry you did not have a good experience, thank you for letting us know the issues you experienced, and we will work hard to resolve these issues
4 out of 5
Recommended
for Everyone
by A verified traveller from NZ

Nice but abit run down in parts.

Posted 24-Jun-2017
Needs a good makeover, very old fashioned and also alittle run down in places. The one staff member we met at reception was lovely.
Comment from Hotel Management
26-Jun-2017 by Greg, Hotel Management
Thank you for your feedback, we are currently carrying out a makeover of the property
2 out of 5
by A verified traveller

2 star

Posted 01-Jun-2017
Outside room light wasn't turned on till early hours in the morning. Called for light change because most lights weren't working in the room but told the reception not to bother I'd deal with it. On the single bed there were crumb like pieces on top of blanket but sheets seemed cleaned on both the single and queen bed. The queen blanket did have a few little stains so im unsure wether that blanket had been cleaned or reused. PowerPoint next to bed wasn't working. Fan in toilet was really noisy. Car park space was right next to the rubbish bin which smelt. Wi-Fi was extra that was ok, but paid 10 dollars for 2 4 hour coupons = 8 hours (not enough and not knowing it was only for 8 hours till I had already paid). Could be better.
Comment from Hotel Management
03-Jun-2017 by Greg, Hotel Management
Thank you for your feedback. We do have security lights that do remain on over night. As you booked a very hot saver deal, the wifi was not included. the linen is very clean and pressed
3 out of 5
Recommended
for Everyone
by A verified traveller from hamilton

Nice close to town

Posted 15-May-2017
Nice tidy a few things not working but staff was helpful plenty of room fir my husband and i and our 5 kids.
Comment from Hotel Management
18-May-2017 by Greg, Hotel Management
Thank you for your feedback
1 out of 5
by A verified traveller

Hotel with little comfort in poor condition

Posted 06-May-2017
Pros: staff were helpful. very little else to like
Cons: see above comments
Location: location was good and close to city and attractions
Firstly, the room has very poor heating. only a water filled radiator. We had to ask for fan heaters to get warm. No electric blankets are on the beds either. All the furniture and fittings in the room are falling apart. Drawers don't open, broken light switches and door handles. I book a "Spa room" this was outside the room and had obviously not been used for years. The unit was dirty and cracked along the botton, filthy dirty. The Silveroaks advertises a heated pool...does not exist. The staff were friendly and helpful, but the over all condition of this "resort" is dreadful and I would never recommend it to anyone.
Comment from Hotel Management
08-May-2017 by Greg, Hotel Management
Thank you for your feedback, we are currently installing a new heating system for the spa pools, and the spa pool rooms are off line until the system is installed, so you would not have been able to book a spa room. The rooms have radiators that are thermally heated and the rooms are very warm, we have never needed electric blankets as the rooms are very warm
2 out of 5
by A verified traveller from NSW Australia

Cheap hotel close to Rotorua

Posted 30-Apr-2017
This hotel was cheap, but we quickly saw why. All interior furniture and outfit was old and neglected. Wify was an additional charge. Would not go there again.
Comment from Hotel Management
02-May-2017 by Greg, Hotel Management
The package you purchased did not include wifi, there were deals available with wifi
2 out of 5
by A verified traveller from New Zealand

Good location however,

Posted 30-Apr-2017
We were so excited about this trip because it has been a long time since our family travel together. I was carefully checked the hotel facilities for my liking however it did not come exactly they advertised. We were so disappointed especially my son.
Comment from Hotel Management
02-May-2017 by Greg, Hotel Management
Thank you for your feedback, all the facilities advertised are available
3 out of 5
Recommended
for Everyone
by A verified traveller from Noosa Qld

Average budget motel.

Posted 29-Apr-2017
Location was concenient to attractions. Motel is in need of some maintenance with a broken light fitting in the spa room, sliding door into the spa room not sliding properly in thr track, entry foor to the unit sticking and difficult to open, areas near the reception and the pool where the pavers had lifted and they were left in a heap for people to navigate around, no compendium of guest services provided, no air conditioning or celing fan installed, breakfast selection overpriced for canned fruit, not fresh fruit, selection of only two cereals, cordial not fruit juice provided, breads not covered, no yoghurt provided, and only two jams provided with the breakfast costing $15 per person. A very modest budget motel probably worth only a 2 star rating.
Comment from Hotel Management
02-May-2017 by Greg, Hotel Management
Thank you for your feedback, we are currently replacing underground pipes, we have one more to replace and then we will re lay the cobblestones, there are just two areas that we have lifted the cobblestones, the areas are clearly marked for satefy.