Ratings based on 1,077 Verified Reviews

They paid and stayed. We double-checked.
3.0 out of 5
51% of guests recommend
3.0 Room cleanliness
3.4 Service & staff
2.9 Room comfort
2.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3out of 5
by A verified traveller

Hotel is too old and a little bit dirty.

Posted 18-Jul-2016
Pros: Convenient to all
Cons: The overall need maybe a renovation . Some wall are already mouldy especially the toilet
Location: Location is good
Experience is good . Hotel is spacious and a lot of space.just not very tidy.
3out of 5
by A verified traveller

Nice staff free upgrade

Posted 17-Jul-2016
First room was very run down no tv remote no microwave lack of cleanliness but receptionist was more than helpful and upgraded us with no hesitation pool was Luke warm not 30 degrees like advertised sorry to say I probably won't return because of the condition of The hotel needs some TLC!
3out of 5
by A verified traveller from Auckland

4 Nights at Silver Oaks

Posted 14-Jul-2016
Pros: The price. It was warm, dry and bed bug free. The staff replacing towels, soap and shampoo. They also emptied the rubbish bins. Cooking facilities.
Cons: The rooms. The hole in the door. The beds. The couch / sofa. The cleaning staff making up beds on a daily basis.
Location: Great location.
This was our third visit to this motel. We have stayed twice before. It is centrally located and the price cant be beaten. The rooms are warm and dry - always a bonus in winter. The rooms desperately, desperately need attention. The bed, although clean with clean sheets needs to be updated. Its very, very soft and looks like its about 20 years old - at least. They have a sofa that converts to a bed. These are very useful, but as there is thin mattress underneath there is little to no support and sitting on them is very, very uncomfortable. The bathroom was working fine, the shower was working and draining ok and the lights etc were functional. It is very original and I would guess from about the mid 1980's. I agree that the images on the website are very similar to what the rooms look like now, just they were taken about 15 years ago. The person servicing the rooms could have made the beds each day. The first day one bed was made, after the second day we gave up and did it our self. Towels were provided as were soap and shampoo. Also dishwashing liquid to do the dishes. I wouldn't really call it a hotel or motel as the towels were replaced as was the soap etc, but the beds were not made. I call it semi-serviced accommodation. For the price we paid, we were happy with what we got. My suggestion is that if the spent a little on updating the rooms, the investment will be worth it in returning guests as they have really good pricing.
1out of 5
by A verified traveller


Posted 12-Jul-2016
The outside is very misleading... Looks lovely & could potentially be lovely but due to lack of maintenance & upgrades - it's one of the worst places we've stayed. Decor & facilities are VERY outdated. Some lights didn't work. Spa looked NOTHING like the picture. Broken, rusty towel rail, beds were super hard, 2x random end rolls of toilet paper, didn't feel clean or tidy... Heated pool was nice, but I wouldn't go back... Could be good if facilities were upgraded - and it felt clean!
3out of 5
by A verified traveller

Stayed here before

Posted 11-Jul-2016
Pros: Location and hot pools
Cons: Upgrade of rooms - new couch - it was grubby. Very basic.
Location: Central location.
I'd stayed at the motel a few years ago. It's seen better times.
3out of 5
by A verified traveller from Auckland

Roomy but outdated

Posted 10-Jul-2016
Pros: Spacious rooms, lots of parking.
Cons: Whole property is outdated and needs maintenance.
Location: We walked into the city centre each day, but is a bit of a trek. Handy location to Whakarewarewa and getting to all of the activities.
Motel has great potential, but in dire need of renovations. Our room was spacious, but couch and bed uncomfortable. Pool was nice, but a bit too cold (the hot water flowing through only stayed on the top, meaning the bottom was very chilly!). Lots of room for parking, and could be made nice with a decent uplift.
2out of 5
by A verified traveller


Posted 04-Jul-2016
Pros: Not Much
Cons: A major refurbishment is needed
Location: OK
The On line photos are totally misleading, in fact a misrepresentation of the true condition of the accommodation.
3out of 5
by A verified traveller

Posted 01-Jul-2016
Awesome stay, reasonable price for our small accomodation budget. High-light being the heated pool and jetted bath. Thanks silveroaks
3out of 5
by A verified traveller from Waikato

Could do with some TLC

Posted 07-Jun-2016
Pros: Location, spacious room
Cons: Lots!!!!!
Although the suite I booked was nice and spacious, it was very tired and in desperate need of some repairs and maintenance. Wall paper was peeling off the wall in the bathroom, cupboard door nearly fell off their hinges and the room smelt damp. Although the mini-golf was fun I very nearly slipped over as the course needs a good water-blast to remove all the build-up on it.
5out of 5
by A verified traveller

Totally Loved Our Stayed.......

Posted 03-Jun-2016
We stayed here twice an both times was lovely..... General Manager is so Helpful always making sure his Guest are Comfortable...... Me an My Family Will Difinitly be going back to stay again.....