Indoor pool
Check availability

Reviews of Hellaby Hall Hotel, BW Signature Collection

4 out of 5
Hellaby Hall Hotel, BW Signature Collection
Old Hellaby Lane, Hellaby, Rotherham, England

Reviews

8.2

Very good

Rating 10 - Excellent. 223 out of 522 reviews" "
Rating 8 - Good. 183 out of 522 reviews" "
Rating 6 - Okay. 63 out of 522 reviews" "
Rating 4 - Poor. 33 out of 522 reviews" "
Rating 2 - Terrible. 20 out of 522 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Great place, have been there a couple of times!
Stayed 2 nights in Mar 2024

8/10 Good

Marc

Stayed 1 night in Feb 2024

10/10 Excellent

Harriet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

danielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Anniversary stay
Comfortable stay. Room clean and tidy. Desk staff were lovely. Breakfast at 9 am was a let down, sausages were awful, bacon hard, cheese hard and the eggs had been out way too long sadly. Fretwell spa was lovely
Stayed 1 night in Dec 2023

10/10 Excellent

Timothy

Loved our short stay.
Stayed 1 night in Dec 2023

8/10 Good

Saleem

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice quiet location
free parking friendly welcome at reception nice clean room clean and tidy breakfast was good swimming pool water was cold and same for the spa water was cold not hot Maintantance is required.
Stayed 1 night in Dec 2023

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Luxury hotel with excellent spa facilities
Stayed 1 night in Dec 2023

6/10 Okay

Stephen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Roman

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean, comfy bed and solid floor and walls meaning no noise contamination from neighbouring rooms
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Masquerade Ball
Room lovely and clean, bed comfortable and food provided (at Ball) delicious. Staff all pleasant and approachable.
Stayed 1 night in Dec 2023

10/10 Excellent

Gillian

Stayed 1 night in Nov 2023

6/10 Okay

Michael

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Quite a disappointing Hotel
What a confusing hotel to navigate around. You start off in the car park and no obvious “Hotel Reception this way” signs. When you get into the hotel, the direction signs there are even more confusing. Arrows everywhere, indicating rooms on different levels when you have no idea what level you are actually on to start with. I think reception is on Level 2! The rooms themselves were a bit dated but generally ok, clean and had a comfortable bed. It does annoy me when there aren’t any plug sockets or USB chargers next to the bed to charge devices. Eating wise, there is the option of a Restaurant or a Bar with a Bar menu. Unfortunately, the bar only had low comfortable chairs and low tables. If you order Bar Food you end up perched on the edge of your seat leaning over the low table to eat. When the food came out, the staff seemed to wonder around with it, hunting for the person who ordered it, despite them asking where we were sitting when we ordered. After our dinner had passed a few times, I had to flag them down and they just placed the food on the table and left. No “Can I get you any sauces”, also no cutlery. After a few minutes when it was obvious that they weren’t actually going to bring us any, we had to go up to the bar and ask for some. When that came, they gave us cutlery and explained they only had one napkin and he would bring us another. That didn’t happen. If that wasn’t bad enough, when our dessert arrived, we again had to go and ask for a spoon.
Stayed 1 night in Nov 2023

8/10 Good

Robina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place, would defintiely go back.
Stayed here 13/14th October and was very impressed. The room (18) was lovely and clean, the bed comfortable, and the shower really was excellent. The facilities were also superb, the swimming pool was a nice temperature, the sauna was 80+ degrees. Sadly the steam room was out of action due to waiting for a part.
Stayed 2 nights in Oct 2023

10/10 Excellent

J

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
East penines assembly hall
It was very good. Did not have meals as they were expensive. Comfortable bed and very clean. Would have better with shower only room.
Stayed 1 night in Sep 2023

8/10 Good

David

Business traveller
Liked: Room comfort
Nice hotel, unfortunately check-in was very slow and the location is not great
Stayed 1 night in Oct 2023

10/10 Excellent

J

Stayed 1 night in Sep 2023

4/10 Poor

Pete

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Poor New Restaurant Policy
I thought everything was going great, great check in, fantastic pool. Nice Staff. Decided to eat in, and bonus, I was allowed to eat from either the bar menu or Restaurant menu. I’ve stayed many times I fancied just steak and chips. This is when the NEW POLICY was announced. If I wanted to pick from Restaurant menu I am forced to chose 2 items. Starter main, Main Dessert. I wasn’t that hungry and the starters choice was poor anyways. I’m Diabetic so rarely eat dessert. There was no movement on this new policy. I didn’t drink the Pint of Tetley’s I’d waited 10 minutes for and took my business elsewhere. I don’t understand how this new policy benefits a mostly empty Restaurant. Surly it would have been better to serve me the Merlot, Steak and Chips and Peppercorn sauce. Surely the £40 was better in your till than with another Business on principle.
Stayed 1 night in Sep 2023

10/10 Excellent

Ian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got upgraded to the Hellaby room which was lovely. All staff were nice and attentive. Good location for what we wanted to do and certainly would stay there again
Stayed 2 nights in Sep 2023

8/10 Good

Damian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Birthday weekend
A very warm welcome on arrival,great weekend away with my wife,nice breakfast,clean hotel and couldn’t get enough of the pool and sauna
Stayed 2 nights in Sep 2023

10/10 Excellent

Nicole

Stayed 1 night in Sep 2023

8/10 Good

Ross

Liked: Cleanliness, staff & service
Excellent service, spa staff very helpful. Good breakfast, had a room upgrade due to wedding anniversary. Bed not the most comfortable and room decor in need of a refresh.
Stayed 1 night in Sep 2023

4/10 Poor

michael

Stayed 1 night in Sep 2023

2/10 Terrible

Richard

Stayed 1 night in Sep 2023

10/10 Excellent

Pete

Stayed 1 night in Sep 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Savannah

Stayed 1 night in Aug 2023

10/10 Excellent

Samantha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay
The staff were so friendly that they actually made it the perfect stay.
Stayed 1 night in Aug 2023

8/10 Good

Ian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, lovely leisure facilities with gym and big pool. The reception staff were lovely, but the restaurant staff were busy talking to each other and quite happy to ignore anyone entering the restaurant. Even walking up to them they continued to chat, so I turned around and left.
Stayed 1 night in Aug 2023

8/10 Good

Joan

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Nice relaxing stay
The staff at the hotel were really friendly and went above and beyond to accommodate us even though they had a big wedding on. Thank you to the lovely ladies at reception!
Stayed 1 night in Aug 2023

10/10 Excellent

HANNAH

Liked: Cleanliness
Stayed 1 night in Aug 2023

8/10 Good

Adam

Stayed 1 night in Aug 2023

6/10 Okay

Chris

Stayed 1 night in Jul 2023

8/10 Good

Kevin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Great hotel, noisy rooms
Fantastic hotel with spa and great grounds BUT beware we found we heard the whole conversation of the people next door in our room. They seemed not to be talking too loudly but it was very clear. We also found the dinner menu great for a special occasion but when you are traveling and want something more basic a little lacking. Overall a lovely place to stay as long as you don't have noisy neighbours
Stayed 1 night in Jul 2023

8/10 Good

Rob

Stayed 1 night in Jul 2023

10/10 Excellent

Joanne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent overnight stay. Slept really well and appreciated 11am check out. Breakfast fabulous. Love love loved the pedicure and facial treatments.
Stayed 1 night in Jul 2023

6/10 Okay

Bjørn

Stayed 2 nights in Jul 2023

4/10 Poor

Sarah

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The rooms are very basic and a very noisy hotel.
Stayed 2 nights in Jul 2023

10/10 Excellent

steve

Stayed 1 night in Jul 2023

10/10 Excellent

Alec

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent car parking. Relaxing reception area. Superb breakfast options. Quiet room environment.
Stayed 1 night in Jul 2023

10/10 Excellent

David

Stayed 1 night in Jun 2023

8/10 Good

Dorothy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable with great swimming pool
Comfortable hotel with a great pool and lovely gardens.
Stayed 1 night in Jun 2023

4/10 Poor

Chris

Liked: Room comfort
Staff friendly and helpful. Room a little tired looking but the bad experience of having the bathroom stinking of bad drains all weekend and not rectifying the problem when asked a couple of times stinks, literally!!
Stayed 2 nights in Jun 2023

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing atmospheric hotel
We were part of a coach trip , delicious food, friendly staff from check in, restaurant and the bar, all made us feel welcome. Breakfast was plentiful and a great variety. We had to leave our car at the hotel and was not informed that it's £5 a day until check out so best to inform customers on check in about that. Other than that a lovely stay xx
Stayed 1 night in Jun 2023

10/10 Excellent

Corinne

Liked: Cleanliness, staff & service, property conditions & facilities
I was here for a wedding and everything was perfect. The staff were so friendly and my room was clean and comfortable.
Stayed 1 night in Jun 2023

10/10 Excellent

Jayne

Liked: Cleanliness, property conditions & facilities, room comfort
Great overnight stay
We had a Wonderful stay made extra special with the lovely warm and friendly staff, personalising each service at every interaction. Each member of the team happily attended to our requests and needs; requested 1 vegan & 1 GF breakfast and evening meal in the restaurant, both were superb! Room was lovely and clean, and bed very comfy.
Stayed 1 night in Jun 2023
Response from Joshua Spurr - Reception & Reservations on 12 Jun 2023
Thank you for taking the time to leave us a review. Your feedback is greatly appreciated. I’m glad to hear that you enjoyed your stay with us. Hopefully we can welcome you back to Hellaby Hall Hotel in the near future.

2/10 Terrible

Anthony

Stayed 1 night in Jun 2023

10/10 Excellent

Nicola

Stayed 1 night in Jun 2023
Response from Joshua Spurr - Reception & Reservations on 12 Jun 2023
Thank you for taking the time to leave us a review. Your feedback is greatly appreciated. I’m glad to hear that you enjoyed your stay with us. Hopefully we can welcome you back to Hellaby Hall Hotel in the near future.

2/10 Terrible

simon

Travelled with partner
Disliked: Cleanliness
There were blood stained sheets and I never got over that. Obviously hotel changed the sheets when I complained but how did they pass inspection in the first place? No confidence after that
Stayed 2 nights in May 2023
Response from Joshua Spurr, Reception and Reservations on 11 Jun 2023
Thank you for taking the time to leave us a review. Your feedback is greatly appreciated. I am disappointed to hear that your stay didn’t live up to your expectations on this occasion, I can assure you this isn’t our usual standard of service and will ensure your comments are passed onto the relevant departments. Should you wish to discuss this with us further please do get in contact. I hope this does not deter you from visiting us again in the future