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Reviews of Super 8 by Wyndham Roswell

2 out of 5
Super 8 by Wyndham Roswell
3575 North Main Street, Roswell, NM

Reviews

7.6

Good

Rating 10 - Excellent. 198 out of 599 reviews" "
Rating 8 - Good. 206 out of 599 reviews" "
Rating 6 - Okay. 98 out of 599 reviews" "
Rating 4 - Poor. 63 out of 599 reviews" "
Rating 2 - Terrible. 34 out of 599 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Indoor pool was heated and hot tub was working. Breakfast was basic. No elevator.
Stayed 1 night in Mar 2024

2/10 Terrible

Victoria

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Disgusting bedding. Comforters and sheets were dirty, stained, and obviously not washed. Both beds were in same condition. Left the non-refundable room and kept driving.
Response from Super 8 on 14 Mar 2024
Dear Victoria,We are sorry to hear your experience, however upon investigation we found the bedding and linen all clean and could not find any staining. I can assure this is not how we operate, all our bedding and linen are washed daily, our housekeeping staff are fully trained and have been with us for many years. Please accept our sincerest apologies. Thank you.

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Your staff was very pleasant and helpful. Very welcoming and accommodating.
Stayed 1 night in Mar 2024

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Only reason a 1 star on facilities because hot tub isnt in use. If it was, 5 stars
Stayed 1 night in Feb 2024

10/10 Excellent

Unknown

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean. Room is large, hot shower. Only thing i do not like is the hard bed, it is hard and not comfortable. Also you can hear the traffic outside. The cleanliness of the room made up for the bed. Turned the tv on to block out the traffic. If i have to come to rosswell again I will stay here.
Stayed 1 night in Feb 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
A decent place to stay with family
The room and corridor were clean, however, the window glass was not clean. The staff at the reception was very helpful. Overall we enjoyed our stay.
Stayed 1 night in Dec 2023

8/10 Good

Rachel

10/10 Excellent

Brian

Stayed 1 night in Dec 2023

10/10 Excellent

Barbara

Stayed 2 nights in Nov 2023

10/10 Excellent

Dillon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay!

6/10 Okay

Stephen

Travelled with partner
Liked: Staff & service
While the swimming pool was open, the hot tub appeared to be out of order for some time.
Stayed 2 nights in Oct 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great Location, updated rooms. Beds lacking
Great location, Large updated rooms. A little noisy with dogs, & lack of trash can & seating areas outside were off-putting. Also 1 pillow per person & a spring mattress was a little uncomfortable. But overall, great for quick night stay.
Stayed 1 night in Oct 2023

8/10 Good

Betty

Travelled with family
Liked: Staff & service, property conditions & facilities
Overall, a nice stay. Breakfast options were a little disappointing.
Stayed 1 night in Oct 2023

10/10 Excellent

Linda

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Beverly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would recommend
Nice for the price
Stayed 1 night in Oct 2023

10/10 Excellent

Julian A.

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good choise at very good price
Stayed 1 night in Oct 2023

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 4 nights in Oct 2023

10/10 Excellent

JoAnn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Met our needs while in Roswell. Close to everything, quiet and very clean. I requested a handicap accessible room all was ok. Like most places if they put bars near the commode they seem think that is adequate. Unfortunately the commodes are regular height and difficult to rise from like every other pace. Otherwise would stay again.
Stayed 1 night in Oct 2023

10/10 Excellent

Simone

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Daniel

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Family Trip
It was great just not enough pillows and towels can be bigger
Stayed 1 night in Oct 2023

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not bad just needs to be updated
The room was clean. The bath towels are worn the bath mat and curtins needs to be replaced. The shower tub is cracked.
Stayed 1 night in Oct 2023

8/10 Good

Krystal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Safe and comfortable
Just what I needed for the night while passing through on a road trip. The staff was friendly and the room was quiet.
Stayed 1 night in Oct 2023

10/10 Excellent

Toby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Joshua

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was awesome, the room was clean and comfortable, and I’ll be back!!
Stayed 1 night in Sep 2023

10/10 Excellent

Suzanne

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always stay at this location. Staff are incredible!
Stayed 1 night in Sep 2023

6/10 Okay

Jana

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was nice to have washer and dryer access, that was different. I was upset the hotub was out of order, I was looking forward to that, according to front desk it's been that way for quite some time, reason being They can't find anyone willing to come out to Rockwell and fix it.😞😢
Stayed 1 night in Sep 2023

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Mark

Liked: Amenities
Everything went great!
Stayed 2 nights in Sep 2023

8/10 Good

Debra

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very good ,nice size room , staff very helpful , breakfast was good ,toast ,cornflakes , waffles , yoghurt wifi worked good , good stay over for us , only one disappointment , hot pool was out for maintenance and that was a deciding factor for us staying here
Stayed 1 night in Sep 2023

10/10 Excellent

Andres, Victoria

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will definitely go stay there.
Stayed 1 night in Sep 2023

8/10 Good

Antonio

Travelled with family
Liked: Cleanliness, staff & service, amenities
Very good breakfast and the lady (receptionist) who attends at 6:00 a.m. We stayed 2 nights and left at 9:55 a.m., we return at 5:00 p.m. and the housekeeper did not do the cleaning service in the room. We had to ask for shampoo and toilet paper. An electrical outlet was sticking out of the wall and a tube holding the shower head was loose on one side.
Stayed 2 nights in Sep 2023

4/10 Poor

Richie

Disliked: Staff & service
Check out is at 11:00am and maids knocked on the door like they were FBI at 8:00am. I asked why they’re knocking at 8 if checkout is at 11. She gives me attitude and said “because I can”. Gross attitude
Stayed 1 night in Sep 2023
Response from . on 4 Sept 2023
Dear Richie,I am sorry but a little exaggeration our housekeepers do not knock like the FBI, furthermore they are scheduled to start work at 9am. Perhaps you should put the "do not disturb" sign on your door in the future. Thank you.

6/10 Okay

Leticia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Aug 2023

2/10 Terrible

Michelle

Travelled with family
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Jamee

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice
Stayed 1 night in Aug 2023

8/10 Good

Melissa

Travelled with family
Liked: Staff & service
Good stay
Stayed 1 night in Jul 2023

10/10 Excellent

Dean

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly, room was cleaning and could not beat the price.
Stayed 4 nights in Jul 2023

8/10 Good

John

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The power went out for 4 hours dont know why but my stuff unfroz
Stayed 2 nights in Jul 2023

8/10 Good

Kaitlyn

Liked: Staff & service
Stayed 1 night in Jul 2023

10/10 Excellent

Fabian

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
It was a convenient and less expensive place to stay. Our room was clean and the manager, daytime staff and nighttime staff operated at an amazing level beyond what you’d ever expect. Check-in was a breeze with the manager and so was checking out with nighttime staff at 3:00 AM.
Stayed 3 nights in Jul 2023

10/10 Excellent

Isabella

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

8/10 Good

Rose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023

4/10 Poor

Ruth

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel smelled like cigarette smoke, the carpet in the hall was covered in stains and smelled. The beds were so hard we only stayed one night even though I had paid for two which they would not refund. Breakfast consisted of cereal, toast, boiled egg or yogurt. The only hot item was a make your own waffle.
Stayed 2 nights in Jun 2023
Response from Super 8 on 3 Jul 2023
Dear Ruth,First and foremost you stayed 2 nights, you dropped your key off at the front desk yesterday morning I remember with no mention of anything, had you checked out in a timely manner 11am after staying the first night we would have gladly charged you for a 1 night stay, but you choose to stay 2 therefore 2 nights were charged. Secondly the carpet is only a year old and was just shampooed 2 weeks ago, when guests take breakfast to their rooms instead of enjoying in the breakfast room this could causes spillage along the way, even though we have signs posted in the breakfast area to enjoy breakfast in the breakfast room/lobby provided. The hotel staff here work very hard and do keep up cleaning wise daily maintaining cleanliness. Furthermore, we do not advertise a hot breakfast only a continental, the waffles are an added item for our guests to enjoy, which the norm in a limited service hotel to make your own waffles if desired with the waffle batter provided in the dispenser (this keeps it fresh and hygienic for all our guests), along with the skillet on the breakfast counter sadly we are not a restaurant or have a restaurant on site. Thank you.

10/10 Excellent

Joy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very adequate for our stay
Stayed 2 nights in May 2023

2/10 Terrible

Naomie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
There was dead roaches in the restroom. Around 10:30 pm a lady staying at the Super 8 was yelling this hotel has roaches.
Stayed 1 night in Jun 2023
Response from . on 23 Jun 2023
Dear Naomie, I find it strange that you do not report this during check out or throughout your stay. We do not have dead or alive roaches in our rooms and you are basing this off apparently you hearing things? Please do reach out to us directly. Thank you. Thanks

8/10 Good

Eunice

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jun 2023

2/10 Terrible

Sandra

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Will never stay there again, from check in to check out the manager to the staff very rude didn’t want to hear what concerns from the customer at all, and ruin my husband Father’s Day with the room having already existing damages, had to video and take pictures to make sure cause the manager wants to be untrustworthy and not forthcoming with charges. Also to be hung up multiple times, which I have recorded the conversation just to have and show how they acted and that it was unprofessional and the whole building needs to be checked. Experience was horrible and again will never stay there at all. Also as a asian American for me, you need to rehiring a whole new staffs, manager cause it’s seems that they want to feel superior to all and talk over and just think that what they did was right when they weren’t not even sorry or said sorry. That’s sad.
Stayed 1 night in Jun 2023
Response from . on 21 Jun 2023
Dear Sandra,First and foremost you did not even stay here! Your husband was asked at check in to provide an ID and a Card for incidentals, which he refused. It is the policy which also stated on your booking site, please read the policies before booking. Your husband was being difficult and not understanding he ruin his own Father's day so please do not blame the staff as you kept calling the hotel and harassing our staff. Furthermore how dare you discriminate against any members origin and refusing to listen to our staff.

4/10 Poor

Martha

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never staying here again
Not for me, I stayed two nights and three days, the room was not clean the sheets were stained and torn along with the lamp shades. It smelled like cigarettes in a non smoking room. The floor felt super dirty when I took my shoes off also the breakfast was disappointing.
Stayed 2 nights in Jun 2023

10/10 Excellent

Delia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I felt like family from the start and the breakfast bar was satisfying and this location was clean at all times.
Stayed 4 nights in Jun 2023

8/10 Good

Sandra

Stayed 1 night in Jun 2023