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Excellent customer service; had a special request and proprietors went out of their way to accommodate my request. Will definitely stay again and will be recommending to all.
Surprisingly quiet inside. I never expected Townsville to sound so silent for a good night's sleep. Convenient takeaways opposite. Shower extractor fan is very powerful and loud but i suppose it has to be
The friendly welcoming staff, comfy beds. Lovely pool, air con good. Basic and comfortable. Sadly didn't have a smart tv in this room, would have been perfect.
Nice renovation to an old building.
The bed was comfortable and the room clean.
There was a small kitchenette with a microwave.
Old box air conditioner was noisy, but the lesser of two evils, as with all motels of this design, if you leave the windows open, you hear every room and car door close and people moving about throughout the night.
Only one seat to sit on in the room awkward when 2 people stopping there
Leonard
Stayed 1 night in Jul 2023
8/10 Good
Robert
4 Jul 2023
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
What was unique was the lack of parking with the rainy weather. 2 car parks were taken up by a box trailer and laundry trolleys !!. Only parking was in the street with terribly rainy weather. People were getting siaked getting from their car to their motel room !!.
My stay was a last minute thing. Within half an hour of booking this property I was booked in with an upgraded room. The water was hot for a much needed shower, the bed was very comfortable and the pillow not too hard or soft. The room was extremely clean
Linda
Stayed 1 night in Jan 2023
10/10 Excellent
Shannon
Travelled with family, Business traveller
8 Jan 2023
Liked: Cleanliness, staff & service
Could not fault the room, staff, and location. Great work.
Shannon
8/10 Good
Kelly
Travelled with family
21 Nov 2022
Liked: Cleanliness, staff & service, amenities
The beds were comfortable and the shower was fantastic. But the air conditioner unit must need servicing, it really struggled to cool down the room well during the day and the pool was in full sun, but as the sun set around 5.30 the pool looked a good place to be. The air conditioner worked pretty well at night when it was not so hot outside. The tv was nice and big.
Was happy with the service and staff only I wish there was more Parking bays for the cars , everything else was exceptional and the price was great . We will use them again on our next visit to Townsville. Well done . 😀
Family room was brilliant and keyless entry was excellent. Nothing to do with property but Coles has closed down nearby so had to travel a bit further to get to supermarket otherwise no worries at all.
The staff were very friendly and accommodating. The beds were super comfortable, best nights sleep I’ve had at a motel. The rooms were clean and well presented, it was a great place to stay. We’ll be back!
Charged for 2 nights accommodation when I only booked and stayed for 1 night. I ring and leave messages and have sent email regarding the issue but are being ghosted with no replies or call backs.
Comfortable bed and pillows. Wi-fi worked. Lighting, with all lights turned on, was only just adequate. Good shower. Not the quietest motel, but I still slept well. Lots of birds.
This hotel was so good stayed here again 10 days after first stay.Not often travelling can you say you cant find anything wrong but this is pretty well perfection.The new owners have inherited a gem and continue the niceness.Beds are heavenly.Excellent wifi pool with kids slide.Frosted shower screen with large rain head and plenty of bench and luggage space.Good security and with the best fish and chip shop opp with a Chinese takeaway and fast food 2 mins to drive down the road makes this hotel a jewel and a no brainer to stay
Adrian
Stayed 1 night in May 2022
Response from Management on 17 May 2022
Your review is much appreciated , our staff work hard to ensure your stay is enjoyable, hope to see you again soon.
Great location, great friendly place to stay. We were there for basketball and it was perfect spot. Had the best sleeps. Beds are so comfortable. And I get hay fever easily and didn't suffer any at all staying there. Thank so much. Will stay again next time 👍😊
Angela
Stayed 2 nights in Apr 2022
Response from Management on 17 May 2022
Thank you Angela , was great to see all the kids and parents enjoying themselves in and around the pool, see you again soon